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You are now chatting with 'Cathy'
Cathy: Hello, how may I help you?
Louis Roth Sr: yes
Louis Roth Sr: we ordered your product 3 weeks ago
Louis Roth Sr: we have spoken to about 10 different people now
Louis Roth Sr: and they all tell us the same thing the will escalte our problem and we should recieve an email within 48 hours well that was 10 or 15 days ago now
Louis Roth Sr: We got an email that had a conformation number and it says delivered to florence, sc 29501 but we have not recieved your product.
Cathy: May I have your full name, email address and sales order number please?
Louis Roth Sr: you have charged our credit card and we where under the assumption that we would get a 30 day free trial
Louis Roth Sr: Louis Roth louie.
roth@yahoo.com
Cathy: Have you tried to check your local post office?
Louis Roth Sr: yes and because we are not the sender we can not put a trace on the package
Louis Roth Sr: I have been through all of this can't you see the notes?
Louis Roth Sr: do we really need to go through all this again. WE just want our money back or the product that is all
Cathy: May I have your sales order number please?
Louis Roth Sr: DT00064192
Cathy: May i ahve your complete shipping address please?
Louis Roth Sr: Louis Roth Sr: We ordered the majic jack and got a conformation email that it was sent. When you run the tracking number it says it was delivered. NOT TO US. We have not recieved it. You also already charged my credit card what happened to the 30 day trail. We have no product and want our money back is what we want. We have been doing this online chat thing for three days and every time they say they will escalate the issue and we will recieve an email within 24 hours well today is tuesday and we started this on FRIDAY Ryan: Thank you for bringing up that issue. Louis Roth Sr: so what are you going to do to fix the problem? Louis Roth Sr: Not escalate it and have someone email us in 24 hours that apparently does not work Louis Roth Sr: what happened to the 30 day free trail Ryan: I will explain everything to you. Louis Roth Sr: can we speed this up just a bit...waiting and have no more patience for this and your company Ryan: I understand how you would be feeling about this. Ryan: Please hold on for a moment while I check your order informations for you. Ryan: Please provide me with your sales order number. Louis Roth Sr: DT00064192 Ryan: Thank you. Ryan: Please wait while I check that for you. Louis Roth Sr: Sir it was supposedly delivered on Thursday which I told you but we did not recieve it. We can't put a trace on it at the post office because we are not the shipper Louis Roth Sr: I am not sure what your looking for. Louis Roth Sr: you should have all these notes already on the account Ryan: One moment please.. Ryan: Do you want me to provide you with the tracking number? Louis Roth Sr: NO we have that Louis Roth Sr: it says it was delievered we DID NOT GET IT. Louis Roth Sr: you obviously are not understanding here Louis Roth Sr: WE WANT OUR MONE"Y Louis Roth Sr: back Louis Roth Sr: DO YOU UNDERSTAND THAT REFUND.... Louis Roth Sr: DON'T EVEN KNOW WHY WE WHERE CHARGED ALREADY ANYWAYS BECAUSE IT WAS SUPPOSED TO BE A 30 DAY FREE TRIAL....WELL WE NEED THE PRODUCT FIRST AND HAVE NOT RECIEVED IT Ryan: I'm afraid in order for you to be refunded, we would require you to send us back the magicJack. Louis Roth Sr: we have not recieved it Louis Roth Sr: how in the world can we send it back if we did not recieve it Louis Roth Sr: that is the issue here Louis Roth Sr: I can't send you back a product that did not get to us Louis Roth Sr: the post office lost it or something and like i said we where not the sender so we can't put a trace on it Ryan: Since you have visited your local post office, may I know what have you been told? Louis Roth Sr: We just told you we cant put a trace on it because we are NOT the sender Ryan: Please let me trace it. Louis Roth Sr: we just want our money back because it is a 30 day free trial anyways is this a company that takes people for their money Louis Roth Sr: are you there Ryan: I am. Ryan: "Your item was delivered at 4:19 PM on March 20, 2008 in FLORENCE, SC 29501." Louis Roth Sr: yes we know that but it was not delivered to us Ryan: That's what USPS tells us, Louis. Louis Roth Sr: i understand but it was not delivered to us Ryan: I'm afraid you should pay a visit to your local post office. Louis Roth Sr: we already have done that hello Ryan: I will now give you your package's tracking number and the site where you should check it: Ryan: 9101805213907419762410 Ryan:
http://www.usps.com Louis Roth Sr: what part of this you dont understand Louis Roth Sr: we already done that Ryan: I understand absolutely everything. Louis Roth Sr: how about a phone number to the main office Ryan: And I understand too that you have been hesitant in asking for your package. Louis Roth Sr: we have not been hesitant what are you saying Louis Roth Sr: all we want is our money Ryan: Please check your local post office again, and trace your package with the tracking number I have provided you. Louis Roth Sr: how about that phone number or do i have to report this to the news and go national about this company Ryan: Actually, you don't have to. Louis Roth Sr: ok so how about our money please Ryan: We have processed your order clean, sent it out to the correct address. Ryan: Please verify your order. Please. Louis Roth Sr: WE WANT OUR MONEY WE LIVE IN A APT AND WE NEVER RECIEVED OUR ORDER YOU MAY HAVE SENT IT TO THE RIGHT ADDRESS BUT WE NEVER RECIEVED IT Ryan: All you have to do is check your local post office, Louis. Louis Roth Sr: WE HAVE Ryan: If you want your money, please send us back your magicJack. Louis Roth Sr: HOW MANY MORE TIMES DO WE HAVE TO TELL YOU THAT Ryan: We have sent it to the correct address. Louis Roth Sr: WE DONT HAVE IT Ryan: That's enough fact. Louis Roth Sr: THE POST OFFICE LOST IT Louis Roth Sr: I WANT A PHONE NUMBER Ryan: I'm afraid we don't have the necessary tools to access the information from your local post office, Louis. Ryan: Please understand too that we don't offer phone support yet. We only offer support through chat. Ryan: I am really sorry about that, Louis. Please bear in mind that we are doing everything we can to help you. Ryan: Please cooperate. Louis Roth Sr: ILL CALL MY LAWYER AND NEWS CONFRENCE ON FRIDAY WE WILL SEE WHO THE LOSER WILL BE Ryan: I understand how you would be feeling about this. Louis Roth Sr: SO WHAT ARE YOU GOING TO DO Ryan: Wish for your cooperation. info: Your chat transcript will be sent to
LOUIE.ROTH@YAHOO.COM at the end of your chat. Ryan: I'll have to ask you once again. Ryan: Please, please cooperate with us. Louis Roth Sr: WE HAVE FOR 3 OR 4 DAYS NOW Ryan: You do know how we really wish to make you enjoy the services we offer. Ryan: Please chat us back after verfiying your package. Louis Roth Sr: WE HAVE DONE EVERYTHING FROM MY END TO FIND YOUR PACKAGE THE POST OFFICE CARRIER SAID HE NEVER DEL. Louis Roth Sr: IT TO US Ryan: Is there anything else you want me to do for you today? Louis Roth Sr: BUT LIKE I SAID I AM CALLING A LAWYER AND CBS NEWS NBC AND ABC AND FOX WE WILL SEE WHO WINS HERE Louis Roth Sr: ALL WE WANT IS OUR MONEY Ryan: Sir, I want to explain something to you. Ryan: Are you willing to listen? Louis Roth Sr: IM HERE BUT YOU KEEP REPEATING YOUR SELF AS I DO ALSO Louis Roth Sr: ILL LISTEN BETTER OVER THE PHONE Ryan: Neither of us deserves to be blamed. Do you agree with me? Louis Roth Sr: YES BUT YOU NEED TO UNDERSTAND I DONT FEEL I NEED TO PAY FOR SOMETHING THAT WE NEVER REC. I THINK YOU SHOULD HAVE THE POST OFFICE PAY YOU BACK Ryan: Neither do we. We are here to serve you, Louis. We are here to bring to you amazing offer for your convenience. Ryan: We would never want you to pay for something you would'nt get. Louis Roth Sr: SO YOU PAY ME BACK AND YOU THEN GO AFTER THE POST OFFICE Ryan: I'm afraid this isn't as easy as that, Louis. Louis Roth Sr: I WOULD NOT BE TALKING TO YOUR PEOPLE FOR THE LAST FEW DAYS IF I NEVER REC. YOUR PACKAGE I AM NOT LYING TO YOU Louis Roth Sr: ALL WE WANT IS OUR MONEY AND WE CALL IT A DAY AND I WONT HAVE TO CALL MY LAWYER AND THE NEWS Ryan: What are we going to do now is report your issue to our higher level of support. Ryan: I would like to have your concern be taken proper care of. Ryan: Not just proper, but special. Just for you to be able to enjoy our services. Louis Roth Sr: ALL WE WANT IS OUR MONEY PLEASE WE WORK HARD FOR IT AND BY GOD WE WILL NOT BE TAKEN Ryan: For GOD Louis Roth Sr: FOR GOD? Ryan: For GOD's sake, I swear I feel the same way you do.* Louis Roth Sr: SO FIX IT Ryan: I understand how you feel. Ryan: That's what we've been all about. Ryan: Now, please, cooperate with me. Louis Roth Sr: WHO WOULD BUT A FIGHT FOR SOMETHING THAT IS Louis Roth Sr: COOPERATE WITH YOU THATS ALL WE HAVE BEEN DOING Louis Roth Sr: YOUR TURN TO COOPERATE WITH ME Ryan: You have claimed that you have went to your post office. Louis Roth Sr: AND PAY ME Louis Roth Sr: YES Ryan: Okay, I will not ask you anymore to. Louis Roth Sr: I HAVE EVEN TRACKED Ryan: Thank you. Louis Roth Sr: CALLED AND SPOKE TO THE CARRIER Ryan: Thank you. Ryan: If you don't mind, please lower your fonts. Ryan: Just an indication of patience, Sir.. Louis Roth Sr: ok Ryan: It's okay if you choose not to. Ryan: Thank GOD. Louis Roth Sr: i am just mad Ryan: Now, let's proceed. Ryan: I understand, Sir. If I were you, I'd be mad too. Louis Roth Sr: proceed how we went over everything Ryan: Now, just like how you have done before with the previous agents, please give me your full name, email address, address, and your sales order number as well. Ryan: Please. Louis Roth Sr: you have everything Ryan: Once again, please. Louis Roth Sr: why Ryan: Alright, I will just ask you to confirm. Louis Roth Sr: you have it Ryan: Please stay on the line. Ryan: May I have your email address. Louis Roth Sr:
louie.roth@yahoo.com Ryan: Thank you. Ryan: Please stay on the line. Louis Roth Sr: can we please hurry i have to turn in Ryan: Thank you for your patience in waiting. Ryan: And patience in everything. Ryan: I have already finished your report. Ryan: I will now forward this to the concerned department. Louis Roth Sr: which is who? Ryan: I appreciate your perfect handling of this situataion, Louis. Ryan: To the shipping department. Louis Roth Sr: all we want is our money please Ryan: I am doing this for you. Ryan: All you. Ryan: Yes, please be patient. Ryan: Please allow 24-48 hours for this as we will get back to you within that bracket of time. Louis Roth Sr: we been waiting now for 72 hours and no one has got back to me Ryan: I appreciate your time with us, Louis. Ryan: This time I assure you, your concern is being taken proper care with. Ryan: Is there anything else I may help you with today? Louis Roth Sr: IM CALLING MY LAWYER AND NEWS TEAM IM DONE Ryan: Where do we go from here is up to you. Louis Roth Sr: WHAT DO YOU MEAN UP TO ME Ryan: That would be your right, Louis. Louis Roth Sr: MONEY MONEY THATS ALL WE WANT Ryan: Yes, that's exactly what we both want. Your refund. Louis Roth Sr: WHAT PART OF THIS CHATTING YOU DONT UNDERSTAND Louis Roth Sr: SO REFUND IT I KNOW YOU CAN DO IT Ryan: I understand everything. Louis Roth Sr: REFUND IT Ryan: From how it all started, how you became mad, how you felt, and how you want this to be done. Ryan: I understand why you want it to be rushed. Ryan: I understand why you use BIG letters. Ryan: I understand why you ordered. Louis Roth Sr: I AM MAD Ryan: I understand everything, why we are chatting and why we took this long; Ryan: Because you are a customer. Louis Roth Sr: SO FIX THE PROBLEM Louis Roth Sr: NOW Ryan: I have done everything I could. Ryan: I'm sorry. Ryan: Now, please allow me to ask: Ryan: Is there anything else I may help you with today? Louis Roth Sr: NO Ryan: Thank you. Ryan: Thank you for chatting with us. We really appreciate it. Good-bye. Ryan: I wish all the best for you, Louis. With all my heart I'm telling you this. Ryan: Good-bye.
Louis Roth Sr: this was our conversation from last tuesday
Louis Roth Sr: 1513 B Willow Trace Drive Florence SC 29501 and when you run the conformation number it just says delivered to Florence, SC 29501 doesn't say where at
Cathy: Thank you for the information Louis, can I put you on hold while I'll check this for you?
Louis Roth Sr: k
Cathy: Thank you
Louis Roth Sr: so am i wasting my time again or what is the deal? I just need to know what in the world you guys will do and telling me we will recieve an email in 24-48 hours will not due. We have been down that road numerous times already
Cathy: I am still checking, please bear with me.
Louis Roth Sr: I want three questions answered...
Louis Roth Sr: 1. why was I chaged when it was supposed to be a 30 day free trial
Louis Roth Sr: 2. where in the world is my product
Louis Roth Sr: 3. we just want a refund cause we are reallllll tired of dealing with this 3 and 4 times a week to get NOWHERE!!!!
Louis Roth Sr: If you can't answer that we will dispute the charges with our bank and we will contact an attorney if need be and the media and let them know what kind of buisness you are running
Louis Roth Sr: all the same channels that just raved about you
Louis Roth Sr: Just an fyi we have every chat log saved and it does not look pretty for you
Cathy: I aready checked in our database Louis, your order was shippped 3/18/2008.
Louis Roth Sr: I know this
Louis Roth Sr: your not telling me anything I don't know
Louis Roth Sr: it says it was shipped and deleviered to florence sc 29501 doesn't give an address it was delivered to apparently your not reading or not understanding the situation either
Cathy: I understand what you mean Louis, my apologies for the inconveniences.
Cathy: Please hold for few moments.
This company is a freaking JOKE!!! DON"T WASTE YOUR TIME MONEY OR ENERGY!!!!!! Stick with Vonage, Skpye or your local telephone company the savings aren't worth it!!! They are freaking idiots!!!!!