Help Please: Mouse Dying On Laptop

[duncan228]

My mouse dies on my laptop. It happened now and then, at first I could switch ports and it would be fine. Then that didn't work but if I shut down and restarted it would work.

At first it seemed to happen after my scan ran, I had the scan ignore the mouse. That helped for a little while.

Now I'm getting a message that says 'Power surge on hub port: A USB device has exceeded the power limits of its hub port.' It has me unplug it and reset. I stopped using one port but it's happening on the other one now.

Today I can't use it at all. The mouse works for a few minutes and dies.

I have a guy to call but I'd like some idea of what I'm looking at.

Any ideas on what could be causing it and what it will take to fix it?

Thanks guys. :)

Oh, I did get a new mouse, didn't matter. And, I have the touch pad disabled, I don't use it.

[duncan228]

Are USB Ports dying a sign that the motherboard, or parts of it, is going? :bang

[France B-boy]

Plug an older mouse and see what it does.

[baseline bum]

This is not at all what I was thinking when I saw the topic.

[Sense]

Look at the port... see if anything is damaged ;p....

it could just be the port....

[duncan228]

I've tried 3 mice, one brand new. None work.

Ports look fine as far as I can see with a flashlight.

I'm miserable. :(

[mouse]

Why did you disable the touch pad? remove all usb mouse and try a system restore and report back here. :tu

[mouse]

In case I am away for awhile if you can get back online find the brand and model number of your notebook go to the site go to downloads and download a chip set or bios driver maybe a USB driver if you see one install, reboot, and then put your mouse back into the usb.

remember if your USB ports are disabled you have to go into setup and enable them.

[duncan228]

Thanks so much mouse. I will try it all tomorrow and let you know how it goes.

Really appreciate it. :)

[whottt]

Move him off your laptop and put him in the garbage can. :tu

He shouldn't have been on your laptop even if he wasn't dying because he might break it.

[duncan228]

:lol

At least I got his attention. :)

[sabar]

Check the bottom post in this thread

http://forums.techguy.org/windows-nt-2000-xp/463952-solved-power-surge-hub-port.html

Basically a usb port is shorting out for whatever reason. Being a laptop, this is bad as it is all integrated together and individual parts usually can't be replaced. The good news is chances are not all the usb ports are broken. The guy has you disable them all and enable them one at a time so you can still use whatever works.

Good luck

[Cry Havoc]

Is your laptop still under warranty?

[duncan228]

Check the bottom post in this thread

Good luck

Thanks. It acts like a short. There are two ports, I'll be thrilled if one is okay.


Is your laptop still under warranty?

No.

I'm hoping to save it, it's only a couple of years old and it fits my needs perfectly.


Thanks guys, I really appreciate the help. I'm going to try it all today. Send good Geek Zone vibes my way, :)

[to21]

You have nothing else plugged into the other USB ports?

[ElNono]

The other way to go about this is to try a powered external USB hub. If what's failing is the power circuitry, that will still allow the port to work just for signaling, while the HUB will power the device.

[duncan228]

You have nothing else plugged into the other USB ports?

Nope. There are two ports and all I use is the mouse.


The other way to go about this is to try a powered external USB hub. If what's failing is the power circuitry, that will still allow the port to work just for signaling, while the HUB will power the device.

Thanks. I'm hoping to be able to try everything you all have recommended this afternoon.

Again, I really appreciate the help. I talked to the guy that's helped me with other issues and he can't even look at it this week. He wasn't even swayed when I pleaded 'It's the Playoffs!'. I need a laptop guy that's a basketball fan. :lol

[FTL]

You never said what model or brand your laptop is.

[duncan228]

It's an HP Compaq nx6110.

It was given to me last summer, it was pretty much perfect when I got it. I'm not sure exactly how old it is. The only problem I've had is having to re-solder the DC jack for the power cable.

It's been great for me, it's fast and does what I need it to do. I really can't replace it, I hope I can get the mouse working.

[duncan228]

Not looking good. Got the touch pad activated, the second I touched the pad everything froze.

It wouldn't boot up the first couple of times I tried.

Can't do anything without a mouse to do it with. Plus, the 'usb power limit' message came up immediatly.

Fuck. :(

[mouse]

It's an HP Compaq nx6110.




Temp fix............
Go to Algen's or call radio shack tell them you need an adapter to change the standard mouse 6 pin connect type mouse to serial mouse. then just use the serial port that you see in this picture.


http://images.compusa.com/itemdetails/L278-150001/L278-150001-call09-maf.jpg

And did you ever have problems with the mouse on the touch pad before?

[ElNono]

Not looking good. Got the touch pad activated, the second I touched the pad everything froze.

It wouldn't boot up the first couple of times I tried.

Can't do anything without a mouse to do it with. Plus, the 'usb power limit' message came up immediatly.

Fuck. :(

Did you try the external powered USB hub? You should be able to get one, try it and if it doesn't work, return it. Make sure it's external powered (ie:the hub comes with a little power supply and you need to plug it to AC)

[SpursGirl21]

You can check your USB here...............


http://dw.com.com/redir?edId=3&siteId=4&oId=3000-18493_4-94676&ontId=18493_4&spi=43e2a692968c69232d351bdad9904ba7&lop=btn&tag=tdw_dlicon&ltype=dl_dlnow&pid=290628&mfgId=10029715&merId=10029715&pguid=WW64tAoPjAQAABoi3MoAAADl&destUrl=http%3A%2F%2Fdownload.cnet.com%2F3001-18493_4-94676.html%3Fspi%3D43e2a692968c69232d351bdad9904ba 7

[timvp]

Last Activity: Yesterday 05:08 PM

:(

Someone needs to get duncan228 back into commission. I don't even remember where to go anymore to find Spurs articles. I'm used to the Spurs forum having everything.

[duncan228]

Update:

Can't get it to boot up to try anything.

My guy will replace the motherboard for $235. complete.

I'm debating buying a new one. I'd hate to sink more $ into it and have something else go.

I'll try to boot it up again, in case I can test it, or try the external powered hub, or temp fix it.

Thanks for staying on it guys. I appreciate all the ideas. I really can't afford to buy another one, but I have to have one.

I need to do something fast, I'm not doing well without it. :(

I'll keep you posted. :)

[mouse]

Get one of your friends to download microscope 2000 it is a cd that will boot up on its own and test any part of your pc and give you a break down what is really wrong.



Now.........
when you say it to wont "boot up" do you mean to windows, or you don't even get the dos screen?
If your not sure when your laptop boots up press down the F1 key if you have vista or your laptop is newer than 2006 try F10 key.

some laptop need to have shift key or DEL key pressed to go into dos I think HP is F1

Then press F5 to load default vales save and exit. if you want to snoop around go to this screen and make sure your PS/2 mouse is on auto detect.

http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/c00506019.jpg

You see where it says USB support make sure its not disabled.

then press F10 to save and exit.

or if you have an XP disc install windows the drivers will reset but I am sure you tried all this if your already looking at getting an over priced motherboard when they sell for 40 dollars on eBay.


http://cgi.ebay.com/HP-Compaq-nx6110-motherboard-w-CPU-for-parts-or-repair_W0QQitemZ360149185523QQihZ023QQcategoryZ168 302QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

[mouse]

If you have 80.00 dollars you can get all the parts you need.

http://cgi.ebay.com/WORKING-HP-Compaq-nx6110-1-4Ghz-1GB-ddr-COMPLETE-nc6220_W0QQitemZ180349547571QQihZ008QQcategoryZ177 QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

[duncan228]

Get one of your friends to download microscope 2000 it is a cd that will boot up on its own and test any part of your pc and give you a break down what is really wrong.



Now.........
when you say it to wont "boot up" do you mean to windows, or you don't even get the dos screen?
If your not sure when your laptop boots up press down the F1 key if you have vista or your laptop is newer than 2006 try F10 key.

some laptop need to have shift key or DEL key pressed to go into dos I think HP is F1

Then press F5 to load default vales save and exit. if you want to snoop around go to this screen and make sure your PS/2 mouse is on auto detect.

http://h10025.www1.hp.com/ewfrf-JAVA/Doc/images/c00506019.jpg

You see where it says USB support make sure its not disabled.

then press F10 to save and exit.

or if you have an XP disc install windows the drivers will reset but I am sure you tried all this if your already looking at getting an over priced motherboard when they sell for 40 dollars on eBay.


http://cgi.ebay.com/HP-Compaq-nx6110-motherboard-w-CPU-for-parts-or-repair_W0QQitemZ360149185523QQihZ023QQcategoryZ168 302QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

Thanks mouse.

Trying this later today.

Appreciate the research on prices. I've got to fix it or replace it as cheap as possible.

I'll let you know what happens.

[duncan228]

mouse:

It sounds like there may be a little piece of something floating around in the case.

How do I open the case to get it out?

It could be a piece of broken solder from when I had the DC jack re-soldered a few weeks ago. That could cause a short.

[duncan228]

Update mouse:

Ran a system restore, mouse is working. Now running HP diagnostic scan. Also updated USB drivers.

The restore let the system proceed.

Thanks again, and stay with me. It looks like it's going in the right direction. It hasn't come up with power limit message since the restore.

I'll keep you posted.

[mouse]

Find a small Phillips screw driver and click on the links! :tu

http://video.google.com/videosearch?client=firefox-a&rls=org.mozilla:en-US:official&channel=s&hl=en&q=disassemble%20HP%20Compaq%20laptop&um=1&ie=UTF-8&sa=N&tab=wv#



http://video.google.com/videosearch?client=firefox-a&rls=org.mozilla:en-US:official&channel=s&hl=en&q=assemble%20%20%20HP%20Compaq%20notebook&um=1&ie=UTF-8&sa=N&tab=wv#q=assemble+++HP+Compaq+&hl=en&emb=0

meMPaoTUPmQ

[mouse]

How did you do system restore if it didn't boot up?

[duncan228]

My bad, I said it wrong and then didn't answer you. I could turn it on, I couldn't get to windows.

This is so far out of my range, I'm doing my best to stay with you. :)

Your help has been invaluable, you may have saved it for me.

[U.S.A.F.]

Make sure you test your USBs there is a link on page one! :tu

[duncan228]

It's working at the moment. No usb power limit message, and that was coming up instantly until the restore.

I'm on it now, we'll see if it's actually fixed. :crosses fingers:

[E-1101]

Maybe you can pay Alamo50's 50 dollar fantasy NFL or NBA and mouse will fix your notebook in the future just pay shipping!

[duncan228]

It worked last night for a few hours, until the power cable was accidently pulled out of it. When I plugged it back in the 'usb has exceeded its power limits' message came up. I shut down, I wasn't in the mood to see what it was going to do.

It started okay today, then the mouse died with no warning, no message. I'd been on a little while. The only thing that happened was my scheduled scan started. The mouse died, and the keyboard froze, 10 minutes into the scan.

Could the scan have anything to do with it? I took the mouse out of the scan a couple of weeks ago, I had already wondered if it had something to do with it.

I was thinking that it's software rather than hardware if it works sometimes. Is that right?

Now what?

I'm so frustrated. I have limited access to another laptop, but my world is on mine. A new one is out of my reach at the moment. :(

[JoeChalupa]

mouse has worked on my pc's for years. :tu

[ElNono]

It worked last night for a few hours, until the power cable was accidently pulled out of it. When I plugged it back in the 'usb has exceeded its power limits' message came up. I shut down, I wasn't in the mood to see what it was going to do.

It started okay today, then the mouse died with no warning, no message. I'd been on a little while. The only thing that happened was my scheduled scan started. The mouse died, and the keyboard froze, 10 minutes into the scan.

Could the scan have anything to do with it? I took the mouse out of the scan a couple of weeks ago, I had already wondered if it had something to do with it.

I was thinking that it's software rather than hardware if it works sometimes. Is that right?

Now what?

I'm so frustrated. I have limited access to another laptop, but my world is on mine. A new one is out of my reach at the moment. :(

Are you sure that DC jack that was soldered not long ago was done properly? The problem re-appearing when you plugged the jack back in makes me think that wiggling the DC in has something to do with it, which would indicate 3 things:

1) A bad solder job. The contact point is still nor fully soldered and can't carry enough current.
2) Too much solder, and when you wiggle it causes a short with another trace near by.
3) Too much heat when soldering, causing a nearby cap to get damaged. When the cap heats up, it stops working properly. This one is somewhat unlikely, but I've seen it before.

I would say take a closer look at that solder job, and if you have a multimeter, check to make sure that the contact is fine and that nothing else is making contact.

If the DC jack is really the issue, you might want to try using the laptop on battery power for as long as you can, then shutting it down and plugging it in to recharge. It's not ideal, but it might allow you to use the computer until you can afford another one or a way to fix it.

[Blue Jew]

Why are you doing all these scans? are you having other problems your not mentioning?

And how come you haven't mentioned what virus programs you use?

Also once you got your laptop to boot up did you update your drivers?

do you have service pack 2 or 3?

Either the mouse is good or it isn't by you getting these warnings and then some times you don't? makes me feel like you have an infection. or your getting a power surge.

2 cents

:wakeup

[duncan228]

It's SP3.

The scan is just a daily AVG scan. I haven't had any infections that I know of.

ElNono, the battery is a good idea, that's how I got the restore to run.

The solder job is looking suspect.

It's been soldered twice, once to put in a new pin, once to re-solder that new pin. The mouse problem has been around since I got it, it just continued to get worse. The DC jack had to be loose when I got it, it came off in the power cable. The new one held on for a few months and got loose.

Today the mouse and keyboard froze the minute I got on.

Thanks for staying with me guys. I'll see what it does on battery later.

It's starting to feel like it's history. I'm beyond upset. I don't know how I'll function without it.

[ElNono]

It's SP3.

The scan is just a daily AVG scan. I haven't had any infections that I know of.


I seriously doubt this is a software issue. Even if you have every possible virus/malware, the power supply should have enough juice to power the system at high usage.



ElNono, the battery is a good idea, that's how I got the restore to run.

The solder job is looking suspect.

It's been soldered twice, once to put in a new pin, once to re-solder that new pin. The mouse problem has been around since I got it, it just continued to get worse. The DC jack had to be loose when I got it, it came off in the power cable. The new one held on for a few months and got loose.

Today the mouse and keyboard froze the minute I got on.

Thanks for staying with me guys. I'll see what it does on battery later.

It's starting to feel like it's history. I'm beyond upset. I don't know how I'll function without it.

You mean somebody resoldered just the pin on the DC jack instead of replacing it entirely? If that's the case, then that's likely your problem.
You need to open the laptop and replace the entire jack. You can probably get a new one on RadioShack, but if you can't there's always DigiKey.com.
Just make sure you're getting the right one (same size, polarity, and position of the contacts going to the motherboard).
You should find somebody that knows how to do this and that is local to you. I think you're in the west coast, so I can't really help you with it.
This is definitely not rocket science, and anybody that knows amateur electronics should be able to help you.

[mouse]

You had a link to an 80.00 dollar replacement and you let it slip by?

Why not use the mouse pad the notebook came with and call it a night?

[duncan228]

mouse, the touch pad wouldn't work now. And I let the used one go because I'm done with used laptops. Too risky. Especially if I can't trust the repair kid I thought I could trust.

ElNono, the first time it was a new pin, the second time the pin was loose and he just re-soldered it.

I really appreciate the help guys.

The bottom line: It was a hand-me-down gift, my first laptop. It lasted 9 months, with the 2 solders. It's not worth more money, and...

I'm on a brand new Toshiba. :)

[ElNono]

mouse, the touch pad wouldn't work now. And I let the used one go because I'm done with used laptops. Too risky. Especially if I can't trust the repair kid I thought I could trust.

ElNono, the first time it was a new pin, the second time the pin was loose and he just re-soldered it.

I really appreciate the help guys.

The bottom line: It was a hand-me-down gift, my first laptop. It lasted 9 months, with the 2 solders. It's not worth more money, and...

I'm on a brand new Toshiba. :)

Carry on... :tu

[duncan228]

Carry on... :tu

:elephant

It's my first new computer of any kind. Trying to get used to it and move in. I'm thrilled.

[duncan228]

Hey mouse, clear your PM box please. :)

[ElNono]

:elephant

It's my first new computer of any kind. Trying to get used to it and move in. I'm thrilled.

You must be young... :lol

All you have to do now is make sure this new computer earns you enough money to replace it in a couple of years... then rinse and repeat.

[duncan228]

You must be young... :lol

Not quite, but I'll take it. :lol

I got into computers late, had an old desktop for years. It suited me fine, did what I needed it to do. The laptop that died was a gift, a hand me down. That spoiled me and now I can't be without one. This is my first new one.

[Cry Havoc]

Gratz on the laptop! You should post pics. =)