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View Full Version : We have cancelled your order because your account is on hold



Venti Quattro
01-04-2013, 01:20 AM
This status appeared in Google Wallet after my 21st application purchase, Before this, I have done 20 consecutive purchases in one sitting.

How do I get rid of this problem? I have done shit like change pin, bla bla bla, but nothing has happened. Tried to purchase a couple of more times after doing the tips I saw online. I've already wasted a significant amount of money because of it.

Trainwreck2100
01-04-2013, 01:23 AM
what are you buying? just bought GTA3 for a buck

Trainwreck2100
01-04-2013, 01:24 AM
also
http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=apps
fill out the form, when i did they called back in less than an hour

Venti Quattro
01-04-2013, 01:28 AM
what are you buying? just bought GTA3 for a buck

7 Little Words for Android. It's got a hell lot of in-app purchases and I was gonna buy them all at once so I can play non-stop.

Trainwreck2100
01-04-2013, 01:39 AM
7 Little Words for Android. It's got a hell lot of in-app purchases and I was gonna buy them all at once so I can play non-stop.

did you fill out the form?

Venti Quattro
01-04-2013, 01:52 AM
did you fill out the form?

I don't know which category to select. :lmao

Trainwreck2100
01-04-2013, 01:53 AM
the link i gave you is the app tab

Venti Quattro
01-04-2013, 02:20 AM
Still don't know what to fill up. Fuck it

I just want to purchase apps, why does Google have to make it hard for me.

Trainwreck2100
01-04-2013, 02:25 AM
Still don't know what to fill up. Fuck it

I just want to purchase apps, why does Google have to make it hard for me.

just pm me your damn name and phone number and i'll fill it out for you

Venti Quattro
01-04-2013, 02:28 AM
just pm me your damn name and phone number and i'll fill it out for you

Holy shit I had it figured out.

Trainwreck2100
01-04-2013, 02:29 AM
Holy shit I had it figured out.
so all you had to do was hit "call me"

Trainwreck2100
01-04-2013, 03:18 AM
Holy shit I had it figured out.

so did they fix it?

Venti Quattro
01-04-2013, 09:54 AM
so did they fix it?

Not yet. They're still looking into it.

leemajors
01-04-2013, 10:21 AM
i'm assuming these were all packs you purchased with no issues on your iPhone :lol

Venti Quattro
01-04-2013, 10:31 AM
i'm assuming these were all packs you purchased with no issues on your iPhone :lol

YES. MOTHERFUCKERS

leemajors
01-04-2013, 10:40 AM
weird though, I know people who work in iTunes store support and if Google is using SAP it only takes a few clicks to remove an account hold.

Trainwreck2100
01-04-2013, 10:46 AM
after it's done complain to try and get free shit, google's pretty good at giving away free shit, bring up you never had that problem with ios

Venti Quattro
01-04-2013, 11:12 AM
after it's done complain to try and get free shit, google's pretty good at giving away free shit, bring up you never had that problem with ios

They do that? How much do they allocate for freebies?

leemajors
01-04-2013, 11:25 AM
They do that? How much do they allocate for freebies?

probably the agent's discretion as long as they can justify it in their notes.

Venti Quattro
01-04-2013, 11:53 AM
Thanks. I hope this shit gets sorted out asap. I don't even want the free stuff. I JUST WANNA BUY APPS GOOGLE

leemajors
01-08-2013, 12:08 PM
they fix it?

Venti Quattro
01-11-2013, 05:16 PM
they fix it?

They did. And apparently it was through a fault of my own. I have the complete credit card address (for billing and delivery) but I forgot to put my complete home address on the other tab in settings. :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao :lmao