View Full Version : Best Buy SUCKS!!!!!!!!!!!!
jcrod
02-11-2006, 10:42 PM
I bought a EPSON Photo Printer for over 350, open item. When i got home we noticed the packaging was damaged. We took it out and noticed where the box was damaged the printer was. Since i bought the warranty i decided to take it back becuase it would've voided the warranty when i took it in.
I was at my in laws house the next day and decided to take it to the BB by her house since it was on the way home and it was almost closing time. They didn't have the same printer, so we chose a cheaper on for 199.99. Since we were there we thought we needed another PC for the house and we bought an HP package on sale for 689.99 before rebates.
A week went by and my wife was going to send the rebates in and i looked at the receipt and recalculated everything and realized i was charged over 100 more after rebates were taking out. Plus realized i was charged taxes twice since I already paid taxes on the epson (350) then again when they recharged me for the Cannon (199.99). Granted they took 350 off the total when i bought the pc and the Cannon, but i told them it still was 199 more because they still added it to the total. I should've of been refunded the tax i paid for the epson $350.
ok, so a couple of days later I went to the BB by my house and they agreed with me. They failed to give me another 50 rebate and then there was another 50 dollar rebate on one of the software cd's that the other BB didn't tell me about. They agreed i'm missing my refund on the taxes on the EPSON, but couldn't refund me because it was the other store's fault. The manager wrote me a letter detailing what he discovered, wrote his name and number and told me this should work and to tell them to call him if they didn't understand.
Another week went by since i had to go to Dallas for business the next day. I went tonight and their manager didn't even introduce himself. He just started going off that the computer doesn't lie and i got refunded because they took 350 off the total. Then i tried to say ok, but he then stopped me and said let me finish. When he finished I started to explain myself. He then stopped me and said hold on. He went and got a small calculator and added everything up and said there you see simple math and tossed the calculator towards me. OK i was pissed by now and said ok, the other manager explained it for you. But I'll explain it again, started to explain my theory and he doesn't let me say two words before he says you're wrong the computer doesn't lie. I said bullshit and he said ok we through, i not dealing with you. You need to leave the store. I said WHAT!!! NO, get me another manager, you're wrong look. He said NO you need to leave the store and starts to walk off. I'm totally pissed by now and say GET OVER HERE, I HEARD YOUR SHIT, NO LISTEN TO MINE!! He said I'm calling the cops you better leave. Call the COPS I'm not leaving, give me another manager.
He leaves and some big fucking dude comes and said you need to leave. I said no, he said well step aside and let the other customers be attended. I said no, ya'll made it difficult for me why should i make it easy for you, get me another manager. He said you need to step aside I’m security, i said why, you going to make me. He said no, then i said well then I'm waiting. Waited for about 10 min before the SAPD gets there and they say hello whats the problem. I explain the problem and he said ok let step outside. I said ok. They understood and said to take it up with the corporate office and i'm not allowed back there, the manager wants me arrested if i go back.
Kori Ellis
02-11-2006, 10:50 PM
Holy cow!!
I'm not even sure what to say.
If it makes you feel better, I called the nurse at my doctor's office a fucking bitch and they made security escort me to the parking lot. :lmao
Sapphire
02-11-2006, 10:51 PM
I was at the Best Buy on 410/San Pedro one day to buy a CD. When I took it up to the register it scanned 19.99, but it had a sticker on it for 12.99. The cashier told me that people put the cheaper stickers on higher-priced CD's all the time, as if to imply that that is what I did. I took another guy back to show him that they were all priced the same way, but the cashier had his little power trip up and running and there was no talking to him. I was a little pissed off about that, to say the least, and I simply walked out and haven't been back. Sorry, don't question my integrity. They get none of my hard-earned money anymore.
Zombie
02-11-2006, 10:55 PM
You screwed up by buying an opened Item!
Never do that, they have an out everytime. :rolleyes
Kori Ellis
02-11-2006, 10:57 PM
I don't get why he wouldn't listen to you about the tax. It was pretty obvious that you were charged for the tax on the 350 and then tax again on the cheaper amount. If they took off the 350, it's weird that he didn't understand that they needed to take off the tax on 350 too.
jcrod
02-11-2006, 11:01 PM
Holy cow!!
I'm not even sure what to say.
If it makes you feel better, I called the nurse at my doctor's office a fucking bitch and they made security escort me to the parking lot. :lmao
:lol
It sucked my wife and two kids were there. When i wasn't talking she was you owe us money why should we leave. I asked my 8 yr old daughter afterwards if she was ok. She said yes, little scared, but they took our money. LOL
One cop asked for my ID (obviously looking for warrants), while the other cop had a smirk and said I understand. And explained i couldn't go back and he has to issue me a warning not to go back. I said thats cool, I won't be back.
The other cop finishes and said ok and looks at the other cop and said did you issue and give him the warning. The other cops says yeah i gave it to him. He didn't give me anything, aren't they suppose to give me a written warning. They were real cool. MAN i was pissed, I don't doubt the other customers were probably rolling there eyes. Because all they heard was me yelling at him to get his ass back here.
jcrod
02-11-2006, 11:05 PM
I don't get why he wouldn't listen to you about the tax. It was pretty obvious that you were charged for the tax on the 350 and then tax again on the cheaper amount. If they took off the 350, it's weird that he didn't understand that they needed to take off the tax on 350 too.
Exactly, not to mention the other manager wrote it for him, plain and simple. I didin't even get to the fact they still owed me a 50 dollar rebate. F**K I'm taking all my shit back and getting all my money back.
SAPD said they understood and I should go over his head. Circuit City here I come!!
T Park
02-11-2006, 11:05 PM
thats amazing.
Anytime Ive done business with Best Buy, theyve been NOTHING but go out of their way supportive.
Manger must have been having personal problems and decided to take it out on you.
Ive done that before.
Phenomanul
02-11-2006, 11:09 PM
Don't even get me started on the rebates and on the fact that "reward zone" dollars expire.... :pctoss :pctoss
And yet my yearly budget at Best Buy is something like 4-5K per year.... :shootme :shootme
GINNNNNNNNNNNNOBILI
02-11-2006, 11:31 PM
I remember one time I went into a best buy wearing a jacket because it was cold outside, So I guess they thought I looked suspicious, Because I was wearing a jacket when its cold outside, so they decided to have a guy follow me around every where I went, even followed me in the bathroom.
Zombie
02-11-2006, 11:44 PM
I remember one time I went into a best buy wearing a jacket because it was cold outside, So I guess they thought I looked suspicious, Because I was wearing a jacket when its cold outside, so they decided to have a guy follow me around every where I went, even followed me in the bathroom.
Don't bag your pants and that won't happen! :lol
here at Office Depot, where you should have bought the printer in the first place, I would have refunded you the money NO QUESTIONS ASKED!!!
but thats what you get from buying at a place that has such spectacular customer service!
MannyIsGod
02-12-2006, 01:05 AM
here at Office Depot, where you should have bought the printer in the first place, I would have refunded you the money NO QUESTIONS ASKED!!!
but thats what you get from buying at a place that has such spectacular customer service!Heh, I'm sure what he wanted was a "you fucked up" response...
That sucks dude. I'd give their CO hell when you call them. I fucking hate bad service, and I think you should try to get that fucking schmuck fired.
jcrod
02-12-2006, 01:14 AM
Heh, I'm sure what he wanted was a "you fucked up" response...
That sucks dude. I'd give their CO hell when you call them. I fucking hate bad service, and I think you should try to get that fucking schmuck fired.
Man, I'm trying their number is some bullcrap transfer crap. Their main office is obviously closed. The rebates expire after Mon, I scared i'll be screwed with both the rebates and not being able to return the shit!!
I'm wondering if i should just send the rebates and try to return the shit at the same time.
GINNNNNNNNNNNNOBILI
02-12-2006, 01:15 AM
Call up trouble shooters
I don't know how accurate this story is given that it's only your side, but if you were being respectful, and he tossed a calculator at you, or me for that matter, I'd have his fucking job....
Horry For 3!
02-12-2006, 01:30 AM
I never had any problems with Best Buy.
goliath
02-12-2006, 01:42 AM
Best Buys managers and customer service suck.
I bought a HD TV at the Ingram location last year. The ad in the paper said there was a $500 mail in rebate on it. So did the display in store. When I got home I noticed that the mail-in form was not with all my receipts. So i go back to the store the next day. Well I bought the TV on Sat. so there was a new ad and new sales that Sun so the price in store had changed and they didnt have the old ad in the store. The guy at customer service said if there was a rebate they would have given me the form and since I didnt have the form there must not have been a rebate. I tell him that the computer should show if there was a rebate on that TV and at that date. He says the computer wont show it.
So i ask for a manger. The manager basically blows me off, says theyre busy and he cant help me now but takes my name and number and says he will look into the next day and call me then. I dont here from him for two days so I go back to the store and ask for him again. He says he hadnt had time to check on it and he'll get back to me. I tell him he already blew me off once and that I wasnt leaving till he gave me my rebate form. He checks on the computer and says it show no rebate. So I take him to the guy who sold me the TV. He says he remembers selling me the TV but it was a $200 in store rebate. I tell him that no it was on sale for $200 off and the $500 rebate was in adition to it. He says that no..it must have been a different tv. All along the manager and salesperson are looking at each other rolling their eyes, laughing, acting like Im trying to con them. They finally tell me tough luck, theres nothing they can do. I tell them thats bullshit and that theyre the ones try to con me out of $500. They say if I dont like it, well tough luck, return the TV.
I go home, look on the web page and find the number to the corporate headquaters. I call, they patch me through to the national rebate number. Within 2 minutes theyve found the rebate on their system and give me the rebate #. I go back to the store, tell them this is the rebate number and they print me up a new form. I get them to page the salesperson and manager to customer service, show them the form, tell them to fuck off and have never gone back.
maxpower
02-12-2006, 01:52 AM
Your first problem was the extended warranty.
That probably throws the simplest thing to do under the bus.
..which is to return everything. I am assuming you used credit cards which more than likely have built in customer satisfaction clauses.
Take it to another bestbuy and be done with them. But if the upc's are gone it will be a much harder thing to do.
Vashner
02-12-2006, 02:11 AM
Yea I don't go there unless I have too. The checkout during holiday is like cattle feed lot. To there credit they have helped change electronics retail and make things cheaper. But there service is worse than Carl Tramlaw and that says a lot.
T Park
02-12-2006, 02:22 AM
amazing how everyone says their customer service is bad.
Ive had nothing but GREAT things and GREAT experiences with Best Buy.
Johnny_Blaze_47
02-12-2006, 02:28 AM
I worked there...Best Buy sucks.
If you're lucky enough to continually have good service there, buy a lottery ticket tomorrow.
I hope people who get good service continue to get it because you can sometimes find really good deals at Best Buy, but overall, they are generally regarded as one of the worst when it comes to customer service and employee relations.
Vashner
02-12-2006, 02:34 AM
They have cheap prices. There customer service friggin sucks. And people in general are stupid (too many returns for dumb reasons).
Some of these forces are beyond there control. But still...
It's a crap shoot sure you could get lucky with some good service. You could also walk into the infernal of hell that will eat your money and sell your broken shit with
a hassle to get it replaced.
baseline bum
02-12-2006, 02:40 AM
To there credit they have helped change electronics retail and make things cheaper. But there service is worse than Carl Tramlaw and that says a lot.
Are you serious? I can't think of a single thing they have for a decent price that I would ever buy. Their RAM, video cards, hard drives, dvd-drives, games, dvds, etc are all overpriced. If I want to buy a game, CompUSA is almost always cheaper. For DVDs, anywhere is cheaper. If I want a new motherboard, CPU, video card, drive, power supply, etc., Newegg.com blows them away, even counting shipping costs. I even got a better deal on my last monitor even though it cost like $50 to ship. If I absolutely need the piece of hardware right then Fry's is much more affordable, and CompUSA is usually a little better too. The only worse chains are Circuit City and Radio Shack.
missmyzte
02-12-2006, 02:43 AM
#1 - It's not possible that the taxes got screwed up.
#2 - It's hard to determine what exactly happened with your description of the situation. Computer rebates in the packages are very complicated, that's why mail-in rebates will soon be a thing of the past (thank goodness). http://news.yahoo.com/s/zd/20060126/tc_zd/170077
#3 - Don't call the corporate office, call the district office. I'm not real familiar with the Texas stores but if you can tell me which stores you were dealing with (hopefully with stores #'s, they should be on your receipt), I will PM you the phone # for your local district office.
Very sorry you had difficulty with your shopping experience.
Kori Ellis
02-12-2006, 02:43 AM
#1 - It's not possible that the taxes got screwed up.
What does that mean? He exchanged a $350 item for a $199 item. He was given back $350, instead of $350 plus tax.
Seems screwed up to me.
SequSpur
02-12-2006, 02:44 AM
Bottom line Jcrod should've went to the store he originally went to and as soon as you got attitude with the manager or security person at Best buy, your transaction was done.
Buh Bye....
WhyTF should employees at best buy put up with assholes? go to the original store you purchased it form and pay attention next time.
missmyzte
02-12-2006, 02:46 AM
What does that mean?
I know the systems inside and out, it's not possible for the register to not accurately calculate the taxes.
Example:
Purchase of $100 + tax
Return $100, purchase $500 ... you will be taxes on $400 not $500
You don't see the refund of the tax, but it's there
Kori Ellis
02-12-2006, 02:47 AM
I know the systems inside and out, it's not possible for the register to not accurately calculate the taxes.
Example:
Purchase of $100 + tax
Return $100, purchase $500 ... you will be taxes on $400 not $500
You don't see the refund of the tax, but it's there
But the original manager clearly saw that there was a mistake in the tax and even wrote a note about it. :wtf
missmyzte
02-12-2006, 02:48 AM
Of course, I'm saying the taxes couldn't have been screwed up provided it was all rung on one receipt and they didn't try to manually calculate it.
SequSpur
02-12-2006, 02:48 AM
But the original manager clearly saw that there was a mistake in the tax and even wrote a note about it. :wtf
It's sounds like Jcrod lost his cool and Best Buy was forced to call the SAPD...
Last time I checked when I had a problem at the return line it didn't involve police force....
End of discussion....
It's sounds like Jcrod lost his cool and Best Buy was forced to call the SAPD...
Last time I checked when I had a problem at the return line it didn't involve police force....
End of discussion....
I agree.
It really doesn't matter if you are 100% right, after the manager had dismissed you, your efforts were futile and you let your stubborness get the best of you.
Ultimately, you probably left a bad impression in other customer's minds, you had to make sure your daughter wasn't scared, and you had to get questioned by the police.
There's better stuff to do with your time.
This book should help next time you have a dispute.
http://www.sellingmadeeasy.net/win%20friends.jpg
Planet Feedback - The Voice of One. The Power of Many. (http://www.planetfeedback.com)
Best Buy's 24 hour customer service telephone number: (888) 237-8289
http://www.my3cents.com/showReview.cgi?id=8739&wrapper=
(This page lists both corporate email addresses at bestbuy.com and how Best Buy attempted to resolve someone else's problem.)
I hope some of this helps you out, jcrod.
Sapphire
02-12-2006, 08:14 AM
It's sounds like Jcrod lost his cool and Best Buy was forced to call the SAPD...
Last time I checked when I had a problem at the return line it didn't involve police force....
End of discussion....
See, that's Best Buy's attitude--he's an asshole, therefore we don't have to do anything for him. That's what's wrong with these POS companies nowadays--just show me the money, don't ask for anything, and get the hell outta our faces. Places that treat people like that are not getting a penny of my money. Hell, complain about Walmart all you want, I have never been given a minute's grief in there regarding a return. And they have a pretty decent music selection as far as I'm concerned. Best Buy can go to hell.
SequSpur
02-12-2006, 08:30 AM
See, that's Best Buy's attitude--he's an asshole, therefore we don't have to do anything for him. That's what's wrong with these POS companies nowadays--just show me the money, don't ask for anything, and get the hell outta our faces. Places that treat people like that are not getting a penny of my money. Hell, complain about Walmart all you want, I have never been given a minute's grief in there regarding a return. And they have a pretty decent music selection as far as I'm concerned. Best Buy can go to hell.
I've never had a problem there. I know first hand the level of customer service they provide, because I know people that work there.
Depending when the "that's bullshit" comment was raised probably negated the transaction correction and called for end of discussion and a hasty exit.
Businesses don't have to put up with crap, I know, because I've dealt it before and was asked to leave, but its a two way street. Also, I've had my share of management opportunities and completely understand when a customer crosses the line.
A business has the right to refuse service to anyone.
Since the printer was an open item, it probably fell under a different return policy, also, why not go back to the store where it came from? Also, didn't the manager write an explanation or something? Seems like they tried. As far as the taxes, that is possible because you exchanged something for something and the difference was refunded or charged, whatever... the clerks are usually young and its their first job, so mistakes happen.
Best Buy has an aggressive security team and they aren't going to put up with anyone's "bullshit" comments.
Why should they? The parking lot is full.
SequSpur
02-12-2006, 08:32 AM
Why not just take everything back, get your refund and go somewhere else?
You can get a printer anywhere.
MannyIsGod
02-12-2006, 08:44 AM
What is it with bad service? I think there are so many people out there who just don't care about what kind of serivice they recieve that its just an afterthought now.
Right after the holidays we went to Best Buy to purchase some items with a gift card. We asked for help locating a DVD TV season, and we got some shitty response from a clerk. He said if it wasn't there, they didn't have it and made no effort to check in the system.
Well, fuck that. I went to him for a reason which was for him to check his damn computer system. Humor me because I'm about to spend money at your damn store.
Well, eventually I spoke with a manager who looked it up on the system and found they did have the season I was looking for. He then sends the stupid clerk out to look for it, but he was never able to locate it.
We got tired of waiting and I just purchased the TV season on Amazon.com this past week.
Its just really sad that service is that hard to get.
maxpower
02-12-2006, 09:27 AM
#1 - It's not possible that the taxes got screwed up.
#2 - It's hard to determine what exactly happened with your description of the situation. Computer rebates in the packages are very complicated, that's why mail-in rebates will soon be a thing of the past (thank goodness). http://news.yahoo.com/s/zd/20060126/tc_zd/170077
#3 - Don't call the corporate office, call the district office. I'm not real familiar with the Texas stores but if you can tell me which stores you were dealing with (hopefully with stores #'s, they should be on your receipt), I will PM you the phone # for your local district office.
Very sorry you had difficulty with your shopping experience.
I agree with #2.
I had a hard time figuring out where the mixup took place. And if I understand it correctly, the taxes were the initial issue then why not .....screw it, I think the human element screwed the pooch here.
I guess in the future...keep it simple.
This might just turn out to be one of the obligatory life lessons you pay for.
As for BEST BUY adding to customer satisfaction...i seriously doubt it. They may be convenient. They may be alright if you do not have customer issues.
They are average. They are no Fry's(pray to the gods of retail they bring a few stores down here and set up shop at Ingram and San Pedro, smack dab in between BB and CC).
jcrod
02-12-2006, 10:16 AM
I know the systems inside and out, it's not possible for the register to not accurately calculate the taxes.
Example:
Purchase of $100 + tax
Return $100, purchase $500 ... you will be taxes on $400 not $500
You don't see the refund of the tax, but it's there
No i did the math. deducting the 350 off my pretax saved me $9 dollars, where I paid 29 dollars worth of tax on the EPSON. Confusing, but if you had both reciepts in front of you would see it.
jcrod
02-12-2006, 10:19 AM
Bottom line Jcrod should've went to the store he originally went to and as soon as you got attitude with the manager or security person at Best buy, your transaction was done.
Buh Bye....
WhyTF should employees at best buy put up with assholes? go to the original store you purchased it form and pay attention next time.
:lol WHAT?? Look I did eventually, they're the ones who ultimatly gave me shit. THE better question WHY should WE the CUSTOMERS put up with POWER tripping MANAGERS!! The whole time he was trying to say I'm lying and wouldn't let me explain, basically saying my letter was crap.
Shelly
02-12-2006, 10:22 AM
Holy cow!!
I'm not even sure what to say.
If it makes you feel better, I called the nurse at my doctor's office a fucking bitch and they made security escort me to the parking lot. :lmao
Okay, am I the only one who wants details? :lol
jcrod
02-12-2006, 10:26 AM
I've never had a problem there. I know first hand the level of customer service they provide, because I know people that work there.
Depending when the "that's bullshit" comment was raised probably negated the transaction correction and called for end of discussion and a hasty exit.
Businesses don't have to put up with crap, I know, because I've dealt it before and was asked to leave, but its a two way street. Also, I've had my share of management opportunities and completely understand when a customer crosses the line.
A business has the right to refuse service to anyone.
Since the printer was an open item, it probably fell under a different return policy, also, why not go back to the store where it came from? Also, didn't the manager write an explanation or something? Seems like they tried. As far as the taxes, that is possible because you exchanged something for something and the difference was refunded or charged, whatever... the clerks are usually young and its their first job, so mistakes happen.
Best Buy has an aggressive security team and they aren't going to put up with anyone's "bullshit" comments.
Why should they? The parking lot is full.
AGAIN WTF. Your FREAKING attitude is the reason why theres BAD customer service since you were in management. I too was in customer service. IF you as a manager approach someone in a pissed off way, how is the customer not going to react in the same demeanor. The dude didn't even introduce himeself he went straight to trying to prove me wrong, instead of trying to work out the problem and having me re-explaing the situtaion. The Printer being opened was not the issue, they took that back without a problem.
What is it with bad service? I think there are so many people out there who just don't care about what kind of serivice they recieve that its just an afterthought now.
I think so many end-users shop for the lowest available price these days that the days of store loyalty are coming to a close. If retailers can cut labor cost, apply that savings to ticketed items, print more circulars, and still produce the same healthy bottom line, that's what they're going to do. An even sadder point is the big box category stores that went out of their way to provide good customer service like Ultimate Electronics and Circuit City are either out of business or shrinking violets.
Keep in mind that all these guys like Sequspur and kris are right, after all. The parking lot is full, and they have a finite amount of people to help the masses inside shopping. They felt (incorrectly) that they resolved your issue, so why waste time making sure you're satisfied when they can open another register?
I buy more and more stuff online these days, and lack of face-to-face customer service heads the list on why. I'm pretty sure I'm not the only one, either.
Being a manager for a "big box" retailer, I would have also asked you to leave my store as soon as you started with the foul language. I have asked customers to leave before because of that. I dont cuss at you, you dont cuss at me, simple as that.
I am allways willing to work with a customer, but I will not put up with language or attitude, once that happens, GTFO!
jcrod
02-12-2006, 10:38 AM
Being a manager for a "big box" retailer, I would have also asked you to leave my store as soon as you started with the foul language. I have asked customers to leave before because of that. I dont cuss at you, you dont cuss at me, simple as that.
I am allways willing to work with a customer, but I will not put up with language or attitude, once that happens, GTFO!
Agreed, but if he didn't start being an ASS to began with, I WOULDN'T of been an ASS back. I didn't have any problems with the other Manager at the other store. YOUR job as a manager is to defuse the problem and work it out, not make it worse.
CharlieMac
02-12-2006, 11:14 AM
I got pissed just reading that. It's too early on a Sunday morning jcrod. :lol
Man, we've all done management in some type of customer service, and you know there's always that one asshole at every store or restaurant that is really into the assistant manager power. It's really sad. If I throw anything back at a customer, whether I'm working a waiting, bartending, or management shift, I lose all credibility right there. You just don't talk down to customers.
I think it was here or somewhere else that I started the "Circuit City is better than Best Buy" thread. When I ask an 18 year old kid a question about televisions (which was probably my mistake in the first place) I don't want to be talked down to.
But, I'm along with everyone else in saying that you need to write corporate. I always do, and have a couple of my old profs at UTSA go over them before they get sent out. You word things right, and they will fix the situation.
T Park
02-12-2006, 11:14 AM
Agreed.
When I have a customer start yelling at me, and breaking out the obscenities, thats it, conversation over.
Sounds like you should've just said, ya know what, fine, this guy is havin a bad day, just go over the top of him.
gameFACE
02-12-2006, 11:50 AM
jcrod, believe it or not I was standing right behind you in the customer service line right at the time you guys were losing your cool. I was wearing a black windbreaker type jacket. I could tell something was going on when I first got in line but I was more concerned with the $50 gift card I had just dropped somewhere in the store (I found it :smokin). When I got to the point where I was right behind you I was waving my hand at your youngest daughter. She's very cute. Your wife was holding her.
I saw you had some kind of yellow receipt and a set of written instructions in blue ink. Both of you kept saying "let me finish" or something and I heard you say something about being "double taxed". Admittedly, I was more in a frame of mind of "will you two guys hurry the fuck up".:lol At least until the F-bomb flew. That got everyone's attention who was in line. Then when I heard them say they were going to call the cops I thought some shit was going to go down. :popcorn Everyone in line looked at each other. Another guy came to help me while i was still in line and then I left to go get my cell phone that i'd left in the car. When I walked back to the store there were three cop cars outside. Man, this is getting good. I saw you talking to the cops but i went on my merry way.
I could tell the manager was squirrelly guy but I couldn't tell who started what. I would have left the F-bomb out. But yeah, I would call the district office.
being that you did drop the f-bomb, and the cops were called, Im very sure that the district office is well aware of you.
seriously, I think you are SOL
being that you did drop the f-bomb, and the cops were called, Im very sure that the district office is well aware of you.
seriously, I think you are SOL
I was just thinking the same thing. It sounds like you have a good argument for a refund of some sorts, but 1) you can't go back to the store and 2) if you write or call a higher office, they will most likely go back to the store with it. All the manager has to say was hey this guy started cursing right off the bat and I had to call the police to escort him out. Here is the police report.
If you went to the extremes, the trouble shooters probably wouldn't deal with it for the same reason and if you're into the principle of the matter, the cheapest civil lawyer you can find is probably $100/hr.
missmyzte
02-12-2006, 12:30 PM
No i did the math. deducting the 350 off my pretax saved me $9 dollars, where I paid 29 dollars worth of tax on the EPSON. Confusing, but if you had both reciepts in front of you would see it.
Here's the real clue - I offered to help and he obviously doesn't want my help.
You want me to see your receipts? There is a line of #'s at the top starting with two zero's and 3 numbers, give me those numbers.
And for the person that mentioned it, no, generally open-box product does not have a different return policy and can still be returned to any store.
Sapphire
02-12-2006, 12:37 PM
All this reminds me of an old saying I learned way back early in my management career: "The customer isn't always right, but the customer always wins." Best Buy doesn't miss my $200 or $300 annual purchases, that's for sure, because like someone mentioned, their parking lot is full. But it's my choice where I spend my money, and I will not spend it there. Multiply my $300 times how many other people that silently boycott those arrogant-type retailers, and you have a mess! So I win, without dropping a single F-bomb.
missmyzte
02-12-2006, 12:42 PM
[url]http://www.my3cents.com/showReview.cgi?id=8739&wrapper= (http://www.planetfeedback.com)
(This page lists both corporate email addresses at bestbuy.com and how Best Buy attempted to resolve someone else's problem.)
You know that Philip Schoonover (one of the people on the list on the website above) is actually at Circuit City, he will officially be their CEO starting March 1st. :lol That list is a little old.
You know that Philip Schoonover (one of the people on the list on the website above) is actually at Circuit City, he will officially be their CEO starting March 1st. :lol That list is a little old.
I didn't read the Best Buy corporate officer breakdown, but it sounds like you know a lot more about this that I do. All I can say is that I hope that doesn't mean Circuit City is trying to "Best-Buyify" themselves.
That would suck. Luckily I have Fry's where I live.
Aggie Hoopsfan
02-12-2006, 01:04 PM
They agreed i'm missing my refund on the taxes on the EPSON, but couldn't refund me because it was the other store's fault.
Take it from someone who worked there - this is a lie. He would have had to override the register, but could have given it back. He didn't want to do it because it would have gone down against his store's shrink totals, and didn't want to take the hit (some of this depends on the day you go in, avoid Mondays at all costs).
The whole "leave the store or I'll call the cops thing" is a bullshit cop out to avoid dealing with you. The managers pull it whenever they don't want to deal with someone.
My advice to you is to call corporate tomorrow and talk to them about it. I'd also recommend mentioning the calculator throwing incident and bring up the calling the cops issue and how that could be construed as public slander. They'll snap in line real quick.
Save the cop thing though as an ace in the hole, usually when you call corporate and explain it out in a rational and level-headed manner they'll take care of you, you stand a decent chance of getting something extra out of it.
I fucking hated that place, they manage by their little gay ass scorecoard. It governs everything the managers do because that's how corporate determines their bonuses/pay scale.
It's like if you want to buy a big screen TV - go in there, ask for the home theater manager and tell them you want to get the Monster cables and an extended warranty, but want to see if they'll help you out on the cost. The accessories and warranties are huge for margin/revenue/scorecard. They'll shave off a lot of cash on the TV and write up the package for you.
Pay for it all, wait and go back to a different store a couple of days later and return the cables and warranty. They have to take it back, it says so in black and white in the return policy, and you just saved a ton on your new TV.
Aggie Hoopsfan
02-12-2006, 01:13 PM
It's sounds like Jcrod lost his cool and Best Buy was forced to call the SAPD...
Last time I checked when I had a problem at the return line it didn't involve police force....
End of discussion....
Sequ, you're wrong.
I used to work at BB, I know how it works.
I actually got kicked out of one a couple of months ago by the manager because he wouldn't honor a price mistake on notebook RAM. I knew I was right, I even had an email from the corporate office saying the store had to honor the price.
But when I sprung it on him, he told me I had to leave the store. This was an email from a customer service rep. at the corporate office confirming they had to sell it at that price.
I didn't even raise my voice, just told the manager that I had an email from corporate saying he had to honor the price. His response: "ah, I'm going to have to ask you to leave."
Any time a manager doesn't want to complete a transaction, he has the power to throw you out of the store/call the cops. Any local PD with a Best Buy in its jurisdiction knows how it all works. They show up, talk to the customer for 5 minutes, then let the guy go. They don't even worry about police reports as they know it's managerial bullshit.
It's really a load of bullshit that they can even kick you out.
To end my story though, I went to a different store that honored the memory price. I also took the time to call corporate about being kicked out by the manager when I showed him the email , and the customer service rep. sent me a $50 gift card for my troubles.
You might not have the same luck if you dropped the F-bomb, but they should at least take care of the tax problem if you can get them a copy of the written explanation from the one manager.
jcrod
02-12-2006, 01:18 PM
jcrod, believe it or not I was standing right behind you in the customer service line right at the time you guys were losing your cool. I was wearing a black windbreaker type jacket. I could tell something was going on when I first got in line but I was more concerned with the $50 gift card I had just dropped somewhere in the store (I found it :smokin). When I got to the point where I was right behind you I was waving my hand at your youngest daughter. She's very cute. Your wife was holding her.
I saw you had some kind of yellow receipt and a set of written instructions in blue ink. Both of you kept saying "let me finish" or something and I heard you say something about being "double taxed". Admittedly, I was more in a frame of mind of "will you two guys hurry the fuck up".:lol At least until the F-bomb flew. That got everyone's attention who was in line. Then when I heard them say they were going to call the cops I thought some shit was going to go down. :popcorn Everyone in line looked at each other. Another guy came to help me while i was still in line and then I left to go get my cell phone that i'd left in the car. When I walked back to the store there were three cop cars outside. Man, this is getting good. I saw you talking to the cops but i went on my merry way.
I could tell the manager was squirrelly guy but I couldn't tell who started what. I would have left the F-bomb out. But yeah, I would call the district office.
:lol Really, LOL. Yes my wife mentioned there was a nice man smiling behind me. Did I really say the F, is that when he was walking off? I wasn't sure if i did say get the F over here or not. All i know I was totally pissed by then.
Tres_Till_it_MHz
02-12-2006, 01:18 PM
I quit shopping there a long time ago, and try to convince everyone I can to shop elsewhere.
Once you have a problem they look at you as if you are trying to get over on them, screw that and screw best buy.
jcrod
02-12-2006, 01:21 PM
Here's the real clue - I offered to help and he obviously doesn't want my help.
You want me to see your receipts? There is a line of #'s at the top starting with two zero's and 3 numbers, give me those numbers.
And for the person that mentioned it, no, generally open-box product does not have a different return policy and can still be returned to any store.
You said you were going to send me some numbers, I never said I didn't want them. I would've thank you then.
missmyzte
02-12-2006, 01:26 PM
You said you were going to send me some numbers, I never said I didn't want them. I would've thank you then.
I asked you to tell me which stores you were working with, I'm not from Texas so I don't know the stores. If you can tell me which stores, I can give you their district office #.
jcrod
02-12-2006, 01:32 PM
Sequ, you're wrong.
I used to work at BB, I know how it works.
I actually got kicked out of one a couple of months ago by the manager because he wouldn't honor a price mistake on notebook RAM. I knew I was right, I even had an email from the corporate office saying the store had to honor the price.
But when I sprung it on him, he told me I had to leave the store. This was an email from a customer service rep. at the corporate office confirming they had to sell it at that price.
I didn't even raise my voice, just told the manager that I had an email from corporate saying he had to honor the price. His response: "ah, I'm going to have to ask you to leave."
Any time a manager doesn't want to complete a transaction, he has the power to throw you out of the store/call the cops. Any local PD with a Best Buy in its jurisdiction knows how it all works. They show up, talk to the customer for 5 minutes, then let the guy go. They don't even worry about police reports as they know it's managerial bullshit.
It's really a load of bullshit that they can even kick you out.
To end my story though, I went to a different store that honored the memory price. I also took the time to call corporate about being kicked out by the manager when I showed him the email , and the customer service rep. sent me a $50 gift card for my troubles.
You might not have the same luck if you dropped the F-bomb, but they should at least take care of the tax problem if you can get them a copy of the written explanation from the one manager.
Both post were right on. My wife kept saying it looked like he was waiting to kick me out of the store. I just asked her when i said the f word and she said when he was leaving and wouldn't help me anymore. And I said get the f... over here, I heard your shit now listen to mine.
Yeah i've planned to call corporate tomorrow, just really sucks the customer service is nonexistent.
The Cops played it exactly like you mentioned. They knew it was bullshit and knew i was right. Kept saying to go over his head.
jcrod
02-12-2006, 01:35 PM
I asked you to tell me which stores you were working with, I'm not from Texas so I don't know the stores. If you can tell me which stores, I can give you their district office #.
Ok cool, didn't see that the first time. The one that i had the incident at was at 125 NW Loop 410. The one which agreed with me was 6065 NW Loop 410.
SpursWoman
02-12-2006, 01:36 PM
I've never had any problems whatsoever with any kind of return/exchange at Best Buy. Having to send something off for service when you have an extended warranty takes for freaking ever, though.
And if it makes you feel any better ... I sent a monitor off to be repaired, and in anticipation of the 8 week time it would take to get it back (like it did my laptop) I bought another monitor. Surprisingly this time, I got my monitor back in 10 days ... and I had no problem returning the one I had bought. I don't even think I had the receipt, only my check card that I used to pay for it with. :spin
Marklar MM
02-12-2006, 01:38 PM
It is really hit or miss with customer service...all depends on the person you get, personal problems, etc.
SpursWoman
02-12-2006, 01:40 PM
Now the couple of times I've been to the one at 410 & San Pedro, I have had a hard time finding anyone to help me find anything....but the one at the Forum, everyone was pretty helpful.
jcrod
02-12-2006, 01:40 PM
You know i think my appreance didn't help. I was wearing sweater, with a beanie and wind pants. He probably thought I was some punk. Which shouldn't make a difference.
missmyzte
02-12-2006, 01:46 PM
Ok cool, didn't see that the first time. The one that i had the incident at was at 125 NW Loop 410. The one which agreed with me was 6065 NW Loop 410.
Check your PM's.
Aggie Hoopsfan
02-12-2006, 01:56 PM
Some of the "luck" of returns and what not is tied to how the store is doing on its numbers.
Like I said, managers get paid based on their store's accessory and extended warranty/product replacement plan numbers.
I know down in SA that the Forum store was generally good on those numbers, so you're more apt to get a more approachable manager there. I think the 281 store was also right there with them if I remember right. The one on the west side by Ingram was typically way down the list so unfortunately the management there are probably bigger assholes about things. Same for the San Marcos store for those of you in that area.
Of course, this is all dated (over a year old) information, so things could have changed, but it doesn't sound like it.
jcrod
02-12-2006, 02:03 PM
Check your PM's.
Cool, thanks i really appreciate the help.
we at Office Depot are also graded for our extended warranty sales and whatnot. But we are also graded on our service, which means more to us.
Das Texan
02-12-2006, 03:54 PM
damn what an interesting topic this is.
customer service in just about every industry with every company has gone away. we all want better prices and are willing to sacrifice servcie to get it. its just the trends in the consumer society these days.
companies have learned that they dont have to go out of their way to achieve high levels of support and still maintain their profit margins so why try?
i have theorized that some company will put service at the absolute forefront again and they will ultimately win within their respective industry.
and as far as in my jobs where i deal with the public....start using foul lanauge and thats it. we are done. period.
MannyIsGod
02-12-2006, 04:03 PM
Man, it sucks that some people jumped and staretd pointing the finger at Jcrod in this thread. I don't know how many of you would take someone talking down to you and throwing shit at you calmly.
T Park
02-12-2006, 04:32 PM
Maybe, because, weve only got 1 side of the story?
In my experience of owning a business, you need BOTH sides of the story, worker and customer, to get the truth.
Cause as always, it lies somewhere in between.
Aggie Hoopsfan
02-12-2006, 05:12 PM
Did you even read this thread Tpark?
The manager's playbook at BB when someone complains about the price is pretty much:
1. Say no
2. Say no again
3. Depending on your accessory/warranty numbers either:
a. Take a small amount off and try and make it go away
b. Be a dick and tell them too bad, and take out your frustrations over your shitty job on them
4. When they respond to your asshole comments, tell them they have to leave, give them corporate's phone #, and threaten to call the cops.
5. If they resist, call the cops.
6. Let corporate deal with it, that way it doesn't fuck up your numbers.
Man, it sucks that some people jumped and staretd pointing the finger at Jcrod in this thread. I don't know how many of you would take someone talking down to you and throwing shit at you calmly.
Like Tpark said, there is usually another side to the story.
I absolutely empathize with the potential of losing money because of a store error and the subsequent rudeness and behavior by the manager. That's nothing new. I'm sure everyone has some story somewhere along the way of being treated bad by an employee or manager.
Some people are big on wanting their yes sirs, big happy smile, and customer is always right. I'm not one of those. If you meet me at the regular business policies, I'm fine with that.
In this scenario, it sounds like JC just wanted his due money back and the manager didn't even want to hear his merits. So far, I'm with him all the way. But, the language and refusal to move doesn't help advocate the point. At that point, you're not getting any cash back, so I would just leave and try the corporate route. If they reimburse me great, but irreguardless I'd do my best to never buy from there again.
I don't worry about getting revenge on them to make sure they get their just deserts, I just don't want to be caught in the same situation again.
So it's not that I do not feel his pain as a consumer, all I'm saying is their an easier and better way to handle things.
Personally, before I ever read this, I had a low opinion of Best Buy. They have exorbitant prices and I get a bad aura from walking in the store. Usually there are wanna be tough guys at the security center eye-balling me right when I walk in so that's not good. Plus, it I have the perception they have ultra tight return policies and getting an actual successful rebate refund is a difficult task.
jcrod
02-12-2006, 05:16 PM
^^ (ment it for TPARK) You see there lies the problem. I'm the customer and some people here still think I'm in the wrong, even though they just heard my side of the story.
He took the same stance towards me, he approached me to prove me wrong. Didn't introduce himself and set out to prove he was right instead of listening to the story from the begining. I'll admit I got hot headed, but when someone comes at me with a tone and demeanor thats not friendly, i do the same to them. As a Manager you SHOULD not have this attitude. I didn't have that problem at the other store. That manager worked with me until we figured it out.
I worked at a coffee shop when I was 18, and this customer was a horrible bitch to me, to the point of being personally insulting (asked if I was stupid). So, I took her scone out of the microwave and threw it at her (literally threw it) and told her "I hope you fucking choke on it."
And I still think Best Buy's customer service sucks.
(I quit before I could get fired)
SequSpur
02-12-2006, 08:41 PM
Some of the "luck" of returns and what not is tied to how the store is doing on its numbers.
Like I said, managers get paid based on their store's accessory and extended warranty/product replacement plan numbers.
I know down in SA that the Forum store was generally good on those numbers, so you're more apt to get a more approachable manager there. I think the 281 store was also right there with them if I remember right. The one on the west side by Ingram was typically way down the list so unfortunately the management there are probably bigger assholes about things. Same for the San Marcos store for those of you in that area.
Of course, this is all dated (over a year old) information, so things could have changed, but it doesn't sound like it.
:lol :lol :lol
What? Are you fucking tattle telling or something? :lol Of course they have some type of structure of making more fucking money, whether its warranties, magazines, gift cards....... whatever.......
Its called CROSS-SELLING.
Everybody fucking does it..... Super Size?? Yep... even McDonalds does it.
Look, you might of had a bitter life at Best Buy, but you got some experience there and you learned some valued lessons. Best Buy is PRIVATE PROPERTY AND CAN ASK YOU TO LEAVE AT ANY TIME.
JCrod dropped an F bomb, the BS bomb and attitude.
Go into a night club and start throwing F bombs and shit, because you got double taxed charge on a drink or shorted on your crown and the bouncer will kick your ass.... Nice customer service.. huh?
Customer Service works both ways.
SpursWoman
02-12-2006, 09:09 PM
Man, it sucks that some people jumped and staretd pointing the finger at Jcrod in this thread. I don't know how many of you would take someone talking down to you and throwing shit at you calmly.
That's why I only lasted a month as a waitress. It's too hard not telling people to go fuck themselves... :lol
fraga
02-12-2006, 09:10 PM
"F*ckin Chuck Norris"
Vashner
02-12-2006, 09:13 PM
Best buy operations on very very low markup. This means cattle.. lot of cattle.. and loss leaders. Advertisements with cheap shit you only have like 5 to sell but it's a big fucking ad. Then sell them something else to the cattle when they come in. Don't forget to PLUS sell the people too (sell add ons and warranty's).
As long as it's like that then the service will always blow.. it is no Bjorn's and never will be.
SpursWoman
02-12-2006, 09:16 PM
getting an actual successful rebate refund is a difficult task.
I have NEVER gotten a rebate I was supposed to get. :lol
Vashner
02-12-2006, 09:52 PM
These are part of the loss leader system. Like fishermen trying to find lures for bass. They have meetings with crap rebates on items that are out of stock or made to sucker people in. They also have charts where they track how many and who turns in the rebates. They also make money from selling your customer tracking / marketing info when you fill out any rebate.
Guru of Nothing
02-12-2006, 10:30 PM
Note to self ...
Aggie Hoopsfan
02-12-2006, 10:59 PM
Everybody fucking does it..... Super Size?? Yep... even McDonalds does it.
Look, you might of had a bitter life at Best Buy, but you got some experience there and you learned some valued lessons.
Does McDonald's pay their managers dirt, and tie all their bonuses/reviews to the number of extended warranties and accessories they sell?
Customer service doesn't even matter at Best Buy. You could tell the half of the customers that annoyed you to fuck off and go to hell if you were landing extended warranties and accessories on the ones buying.
missmyzte
02-12-2006, 11:05 PM
Does McDonald's pay their managers dirt, and tie all their bonuses/reviews to the number of extended warranties and accessories they sell?
Customer service doesn't even matter at Best Buy. You could tell the half of the customers that annoyed you to fuck off and go to hell if you were landing extended warranties and accessories on the ones buying.
Dude, seriously, it's getting old. It sounds like you worked at a crappy location and/or had a crappy manager, but get over it. And if you think that bonuses/review are directly tied to extended warranties and accessories, then you missed the boat somewhere because they're not.
Aggie Hoopsfan
02-12-2006, 11:36 PM
Dude, seriously, it's getting old. It sounds like you worked at a crappy location and/or had a crappy manager, but get over it. And if you think that bonuses/review are directly tied to extended warranties and accessories, then you missed the boat somewhere because they're not.
Actually I had a great sales manager, he was one of my references for the job I'm in.
I worked at two different locations (one in Dallas, one in SA) and was best friends with one of my department leads, so I know how it works. If they want to get anywhere up the corporate ladder, if they want to make some nice bonuses, it's all tied to their accessory and PRP/PSP sales.
Our PCHO sales lead in SA got demoted to front end customer service lead a couple of months after I left because the computer team wasn't hitting its numbers.
Perhaps you missed the boat on the accessory/warranty ties to management, because at least in home theater and PCHO (PC Home office) this is the way it worked. There's about 300 miles between Dallas and SA, so I'm guessing it's not a fluke that both locations worked the same way.
jcrod
02-12-2006, 11:45 PM
Best Buy is PRIVATE PROPERTY AND CAN ASK YOU TO LEAVE AT ANY TIME.
JCrod dropped an F bomb, the BS bomb and attitude.
Customer Service works both ways.
No shit numnuts, I knew i would have to leave eventually.
You obtuse, thickheaded, mindless, idiotic little man. I said those words after the fact he was being a dick to begin with. Reread.
midgetonadonkey
02-13-2006, 12:02 AM
"F*ckin Chuck Norris"
Legend has it he walks among us even now
A dreamer alone in a world between dreams and reality
Was he always a fighter, was he always a hero
What do we make of the young Chuck Norris
Norris used his hands and his feet
And he kicked and he punched with his hands and his feet
And he kicked and he punched with mr. Bruce Lee
On master of kara-ta-ta-tee
And he kicks and he spins some more
Back to Vietnam to settle the score
Don’t forget Walker, Texas Ranger
When he kicked and he punched his way from danger
gameFACE
02-13-2006, 12:30 AM
:lol Really, LOL. Yes my wife mentioned there was a nice man smiling behind me. Did I really say the F, is that when he was walking off? I wasn't sure if i did say get the F over here or not. All i know I was totally pissed by then.
Yeah, you're right the F-bomb came out as he was walking off. I could easily tell it was from frustration and the heat of the moment. But it would have been better left out. In fairness I have to say I thought the weasel manager guy was being pretty condescending. Especially when he said "it's simple math, sir". The guy was looking to get a rise out of you IMHO.
I thought you guys were going to throw down at one point and I had visions of you being carried out horizontally by the cops screaming "FUCK YOU, MOTHERFUCKERS" followed by a customer uprising, looting and then my mug would be on all the local news as the expert witness.
Seriously, I hope you get your refund.
MannyIsGod
02-13-2006, 04:47 AM
:lol @ gameface actualy being there. I swear, you are always surrounded by ST posters.
Obviously losing your cool is never going to get shit solved, but I can completely understand frustration with that store and their customer service. Vashner hit the nail on the head. All they care about is volume.
SequSpur
02-13-2006, 07:54 AM
So which Best Buy was this? Ingram, San Pedro or the Forum?
pache100
02-13-2006, 09:44 AM
I don't get why he wouldn't listen to you about the tax. It was pretty obvious that you were charged for the tax on the 350 and then tax again on the cheaper amount. If they took off the 350, it's weird that he didn't understand that they needed to take off the tax on 350 too.
Exactly. What they should have done is refund the $350 plus tax in cash (if you paid cash) or credit (if paid by credit card) and then started over from scratch. Then there would have been no questions.
missmyzte
02-13-2006, 09:56 AM
Exactly. What they should have done is refund the $350 plus tax in cash (if you paid cash) or credit (if paid by credit card) and then started over from scratch. Then there would have been no questions.
It's called an exchange. Happens about a hundred times a day.
pache100
02-13-2006, 10:01 AM
YOUR job as a manager is to defuse the problem and work it out, not make it worse.
:tu :tu :tu :tu
What ever happened to "the customer is always right". A thousand years ago when I worked at the Customer Service desk at KMart in Georgia, that was our motto that we lived by. We rarely had anyone cuss at us and most of our transactions, even difficult or complicated refunds or exchanges, went as smooth as silk. Retailers cannot continue to treat customers like shit and expect to maintain their business status quo. Why do they think so many businesses are going under these days?
BTW, I was in Kohl's at the Forum over the weekend with my Mom. She asked the cashier a question and the cashier told her, "I don't have a clue what goes on at Kohl's during the week because I'm a second-grade teacher and only work here on Saturday and Sunday." No offer to find out the answer to my Mom's question or anything. What happened to the days when a cashier would have told the customer, "Ma'am, I don't know the answer to your question, but if you wait right her, I will find out!" My 72 1/2 year-old Mom told her exactly what she thought about that. :lol
pache100
02-13-2006, 10:04 AM
It's called an exchange. Happens about a hundred times a day.
When you refund the money or give a credit (like hundreds of retail outlets have started doing), there is no confusion and each side gets what they want and need from the transaction. I can see "exchanging" a shirt for a different size or a hat for a different color. But when you start talking about hundreds/thousands of dollars, the simpler the transaction the better. And refunds of the exact amount cannot be argued.
pache100
02-13-2006, 10:13 AM
Man, it sucks that some people jumped and staretd pointing the finger at Jcrod in this thread. I don't know how many of you would take someone talking down to you and throwing shit at you calmly.
:tu
I don't know why they all assume that because they work in retail this minute today that they know everything there is to know about everything.
pseudofan
02-13-2006, 10:48 AM
I am assuming you used credit cards which more than likely have built in customer satisfaction clauses.
Wrong answer. :pctoss There is not a credit card issuer out there that can back you up or give you back your money on "quality of service" issues.....NOT ONE! Where in any of your credit card disclosures does it state that your satisfaction with products or services purchased using this credit card is gauranteed or your money will be refunded????? NO WHERE!
Yet another "customer is never wrong" misconception...... :rolleyes
The reason customer service has gone down the toilet is because of the customers. Plain and simple. There are rules, read them carefully, follow them and don't try to get over or find a loophole.
Also, in case you didn't notice jc, you were bamboozled and allowed it to happen. If the manager at the other store was willing to give you some BS letter, then HE should have given you your money back. That was a way to pass the buck, and you helped them do that by taking that letter and going somewhere else. It happens all the time in just about all avenues of service. One person says - you're right mr. customer, but even though I just told you that, you're not right enough for me to fix it for you. I only told you that so that you didn't yell at me and thow the f-bomb my way. Go tell the other person your story and tell them I said you're right. That will get your problem fixed. - Then as you walk away with a smile on your happy little face because you felt validated and a worthless piece of paper in your hands...they're laughing at you and feeling relieved that they could pull that one over on you!
It's up to you to be responsible. Read shit before you leave. If you have a problem, make sure it gets taken care of. If you leave (or hang up) and have smoke up your ass, that's your fault.
Oh, one more thing......no matter how pissed or frustrated you are...this is not the way to conduct yourself and expect to be taken seriously or as anything other than what you are acting like....
No shit numnuts, I knew i would have to leave eventually.You obtuse, thickheaded, mindless, idiotic little man. I said those words after the fact he was being a dick to begin with. Reread
With all that being said.....
Sorry you're a knucklehead. Have a wonderful day though!
Johnny_Blaze_47
02-13-2006, 11:14 AM
Dude, seriously, it's getting old. It sounds like you worked at a crappy location and/or had a crappy manager, but get over it. And if you think that bonuses/review are directly tied to extended warranties and accessories, then you missed the boat somewhere because they're not.
I have to agree with AHF here. I worked at two stores in SA (both PCHO from 1999-2001) and that was the way it worked, pretty much.
jcrod
02-13-2006, 11:17 AM
Wrong answer. :pctoss There is not a credit card issuer out there that can back you up or give you back your money on "quality of service" issues.....NOT ONE! Where in any of your credit card disclosures does it state that your satisfaction with products or services purchased using this credit card is gauranteed or your money will be refunded????? NO WHERE!
Yet another "customer is never wrong" misconception...... :rolleyes
The reason customer service has gone down the toilet is because of the customers. Plain and simple. There are rules, read them carefully, follow them and don't try to get over or find a loophole.
Also, in case you didn't notice jc, you were bamboozled and allowed it to happen. If the manager at the other store was willing to give you some BS letter, then HE should have given you your money back. That was a way to pass the buck, and you helped them do that by taking that letter and going somewhere else. It happens all the time in just about all avenues of service. One person says - you're right mr. customer, but even though I just told you that, you're not right enough for me to fix it for you. I only told you that so that you didn't yell at me and thow the f-bomb my way. Go tell the other person your story and tell them I said you're right. That will get your problem fixed. - Then as you walk away with a smile on your happy little face because you felt validated and a worthless piece of paper in your hands...they're laughing at you and feeling relieved that they could pull that one over on you!
It's up to you to be responsible. Read shit before you leave. If you have a problem, make sure it gets taken care of. If you leave (or hang up) and have smoke up your ass, that's your fault.
Oh, one more thing......no matter how pissed or frustrated you are...this is not the way to conduct yourself and expect to be taken seriously or as anything other than what you are acting like....
With all that being said.....
Sorry you're a knucklehead. Have a wonderful day though!
:lol OK, ms Sequ. I'm sorry for calling your husband names, at least your trying to stick up for him! But fact of the matter is your husband is the knucklehead (always has been with his posts), he kept referencing me going in with the attitude and cussing off the bat.
Hindsight, hindsight, hindsight........ It's easy to sit there and tear everything I did up. Don't you think I've done that.
jcrod
02-13-2006, 11:21 AM
Yeah, you're right the F-bomb came out as he was walking off. I could easily tell it was from frustration and the heat of the moment. But it would have been better left out. In fairness I have to say I thought the weasel manager guy was being pretty condescending. Especially when he said "it's simple math, sir". The guy was looking to get a rise out of you IMHO.
I thought you guys were going to throw down at one point and I had visions of you being carried out horizontally by the cops screaming "FUCK YOU, MOTHERFUCKERS" followed by a customer uprising, looting and then my mug would be on all the local news as the expert witness.
Seriously, I hope you get your refund.
:lmao :lol Thats funny, thanks for noticing the way he was. Yeah i should've kept my cool, but it was hard with that mofo. Especially because he never let me get two words in.
Sportcamper
02-13-2006, 11:24 AM
Experts agree...Best Buy is an excellent place to shop for the latest electronics, TV’s, DVD players, home theaters, digital cameras, camcorders, ets...
Best Buy Review... (http://spurstalk.com/forums/showthread.php?t=24095&page=1&highlight=bestbuy) :smokin
pache100
02-13-2006, 11:26 AM
Wrong answer. :pctoss There is not a credit card issuer out there that can back you up or give you back your money on "quality of service" issues.....NOT ONE! Where in any of your credit card disclosures does it state that your satisfaction with products or services purchased using this credit card is gauranteed or your money will be refunded????? NO WHERE!
Yet another "customer is never wrong" misconception...... :rolleyes
Yes, I begin to see what is wrong in retail sales today. People in retail business used to PRIDE THEMSELVES on always presenting superior service; now, it seems they sit up nights trying to figure out new ways to screw and piss off their customers, new ways they can give less of a shit than they already do. Do you have to pass the "asshole test" to get into the retail business these days? It sure seems like it. Yes, it all begins to come clear. There are MANY credit cards who guarantee your satisfaction they will reverse your charge and duke it out with the merchant; the fact that they will do this tells me that they win enough times to make it worth their while. Don't tell me you can't do it, because I have done it. Anyone who is not aware of this policy with many credit card companies apparently is dealing with inferior companies.
All of this attitude crap and "shove-it" presentation in stores these days is one of the main reasons I have taken most of my business to the internet. You don't have to wear boots to wade through the bullshit when you go shopping.
In this particular case, he wasn't asking for a refund at the store on "quality of service issues". He took the damned printer BACK TO THE STORE. They screwed up the refund and rebates...in THEIR favor, of course. And then they refused to straighten their mess out and called the cops on him.
SequSpur
02-13-2006, 11:42 AM
When I go to a store, I am not concerned with a store employee blowing positive spin up my ass.
I go to the store to get what I need and then leave. It's pretty easy actually. I walk in, get what I need, buy it, then leave.... if something is wrong, I take it back, get a refund and buy something else... I never buy opened crap, that is for flea markets and garage sales.... I really don't understand where a verbal confrontation comes into play that involves the SAPD, especially at Best Buy. :lol
Now, as far as the doctor's office.... I totally understand that shit. :)
TheTruth
02-13-2006, 11:47 AM
Best Buy sucks. Go Bjorns.
SequSpur
02-13-2006, 11:48 AM
Best Buy sucks. Go Bjorns.
I would go to Bjorns to buy a TV.
But stores like Best Buy and CC are kind've like Toyrus for adults...
:fro
pache100
02-13-2006, 11:52 AM
When I go to a store, I am not concerned with a store employee blowing positive spin up my ass.
Me, neither. But, I am also concerned with them not treating me like trash, second class citizen, or like I'm stupid if I DO have a problem. My business is the reason they have a job; without a satisfied customer base, the place, along with all it's employees will pretty much implode. I generally treat people the way they treat me. Treat me, as a customer, with respect and courtesy...and I'll do the same. Come out pissed off and with your guns blazing and don't be surprised if I shoot back.
pseudofan
02-13-2006, 12:00 PM
Yes, I begin to see what is wrong in retail sales today. Yes, it all begins to come clear. There are MANY credit cards who guarantee your satisfaction they will reverse your charge and duke it out with the merchant; the fact that they will do this tells me that they win enough times to make it worth their while. Don't tell me you can't do it, because I have done it. Anyone who is not aware of this policy with many credit card companies apparently is dealing with inferior companies.
Overseeing credit card/ debit card chargebacks for a living for the last 11 years, I can tell you that there are two things a credit card company can not dispute:
1.) Quality of service
2.) Exchange rate
Disputable quality of goods/service means if the merchandise was defective or damaged, or if the room you rented didn't have windows that closed and the hotel wouldn't move you to another room. It does not mean you didn't like how they treated you or that they lied to you about being able to resolve your situation at another store. Or that the store clerk sold you a ring that didn't fit but would only take it back on the Tuesday of the month with a full moon and a shooting star. If that's the store's policy, that's what you have to abide by.
Perhaps your credit card company chose to write off the charge you were disputing if it were below a certain dollar amount and that's great. But as far as following the rules...no can do. Sorry hon. These are not the credit card companies policies, they are MasterCard/Visa regulations.
Again, if your credit card company chose to give you back your money and write it off....great for you.
Duff McCartney
02-13-2006, 12:34 PM
I think customer service is going to crap because customers are so stupid and they can't even read simple things.
Not all customers are stupid...but it's hard for someone to provide great customer service when a customer gets pissed off at you for something he/she didn't want to read or is so stupid and blind to see.
Now that is bullshit.
pache100
02-13-2006, 01:31 PM
Perhaps your credit card company chose to write off the charge you were disputing if it were below a certain dollar amount and that's great. But as far as following the rules...no can do. Sorry hon. These are not the credit card companies policies, they are MasterCard/Visa regulations.
Again, if your credit card company chose to give you back your money and write it off....great for you.
It was a door from one of the major home improvement stores. It cost $1,500 with installation. I don't know what kind of dollar amount you are talking about being below, but for me, that's a pretty high dollar purchase. Paid the store and they arranged with a local contractor for installation. The contractor did a beautiful job installing the door...until he quit before he was done and went home...and WE COULD NOT LOCK THE FRONT DOOR. And we could not get him back out to finish; he finally got to where he wouldn't even answer the phone when we called and would not return messages. We contacted the store and they tried to get him out to finish. We asked the credit card company we used to pay for the door to reverse the charge and THEY DID. Two and a half weeks later (I'd guess about the time the home office got hold of of the reversed charge for $1500), someone from the store called and scheduled a time for the guy to come back and finish installing the lock. Four days later, he finally showed up and finished...at that point, we went back to the store and let them re-charge us for the door. But, we didn't have to. But, we made a point with the store, the contractor, and the credit card company (who guarantees satisfaction with their purchase insurance) that we would not accept inferior service/treatment just because someone thought they COULD screw us over.
pseudofan
02-13-2006, 01:42 PM
You did everything you were supposed to do. Them not finishing the job is technically "services not received" not necessarily "quality of service". That's why they were able to fight it with/for you. The fact that you had already made a good faith attempt to resolve the issue with the merchant prior to contacting your credit card company is exactly what you are supposed to do.
Kudos to you for being a wonderful consumer.
Ginofan
02-13-2006, 02:33 PM
:tu :tu :tu :tu
What ever happened to "the customer is always right". A thousand years ago when I worked at the Customer Service desk at KMart in Georgia, that was our motto that we lived by. We rarely had anyone cuss at us and most of our transactions, even difficult or complicated refunds or exchanges, went as smooth as silk. Retailers cannot continue to treat customers like shit and expect to maintain their business status quo. Why do they think so many businesses are going under these days?
BTW, I was in Kohl's at the Forum over the weekend with my Mom. She asked the cashier a question and the cashier told her, "I don't have a clue what goes on at Kohl's during the week because I'm a second-grade teacher and only work here on Saturday and Sunday." No offer to find out the answer to my Mom's question or anything. What happened to the days when a cashier would have told the customer, "Ma'am, I don't know the answer to your question, but if you wait right her, I will find out!" My 72 1/2 year-old Mom told her exactly what she thought about that. :lol
The customer took advantage of it. The customer is NOT always right. Just because things didn't work out the way that the customer wanted them to, doesn't make them right and the company wrong.
pache100
02-13-2006, 02:42 PM
The customer took advantage of it.
Not all customers did. I think the prevailing complaint here is that companies treat everyone like they crapped on their birthday cake, instead of waiting to see what the complaint is and how the customer will react. Managers and employees come out with a chip on their shoulder and they don't even know me (the generic "me" - I could be anybody). My major problem with the whole thing is...don't take your frustration with the last guy out on me, I haven't done anything to you...yet.
One of my pet peeves in life is punishing everyone for what a few people do. That will never be right, no matter how many try vainly to justify it.
MannyIsGod
02-13-2006, 04:05 PM
Its the customers fault? Well, in a way.
But theres one reason why customer service sucks so much today. Because customers don't really care about it anymore. So if thats what you guys are talking about then I agree.
But this bullshit about taking advantadge of it? Thats crap. Best buy is all about volume. They don't care if you get lukewarm service because thats not the way they sell their products. Its really the same at most places now. Customer service at a retail outlet is something you're just not going to see. For one, most of the people working there are working on a 8 dollar an hour flat wage. Never underestimate the power of commisions. Now the person working there couldn't care less if you're happy because they get paid the same amount regardless.
These places aren't even that cheap. I got raped on a USB cable at Best Buy yesterday but I couldn't get it anywhere else and I needed it yesterday so I was forced to buy it there. I had just bought a printer before, and had I not checked the box on my way out to make sure it had one, I woudln't have known. Lucky me right?
Yeah, well, when picking out the printer I was offered help by an associate so I asked her a few questions. One of them was whether or not I needed anything else. Her answer? No.
So after waiting in a line for 15 minutes and getting to the counter, I find out I need to go back and get another cable.
Saturday night, we're at Rainforest Cafe (the place sucks, I'd reccomended it to nobody) and because of the almost 2 hour wait we're at the bar. Well, they charge one of us 5 extra dollars for a fucking souvenier glass that he didn't want. When we notice the mistake on our tab and its brought up, the manager comes over and starts telling them that they are wrong.
What the fuck? You're kidding me right? A brand new restraut is already on its way to pissing off customers? They eventually took the 5 dollars off of the bill and made Brad switch his beer to a non souvenier glass and took back the other one. The fact that the manager would take back the glass was pretty shitty in my eyes as well, but it was certainly his right.
But the points is that most people just don't care what level of service they recieve. Unless the person they are being helped by just tells them to fuck off, they don't make an issue about it. I hate going somewhere and having somenoe help me and act like they are doing me a favor. I'm a fucking customer and I'm not recieving charity so don't act like it.
Triumph
02-13-2006, 04:10 PM
I bought a EPSON Photo Printer for over 350, open item. When i got home we noticed the packaging was damaged. We took it out and noticed where the box was damaged the printer was. Since i bought the warranty i decided to take it back becuase it would've voided the warranty when i took it in.
I was at my in laws house the next day and decided to take it to the BB by her house since it was on the way home and it was almost closing time. They didn't have the same printer, so we chose a cheaper on for 199.99. Since we were there we thought we needed another PC for the house and we bought an HP package on sale for 689.99 before rebates.
A week went by and my wife was going to send the rebates in and i looked at the receipt and recalculated everything and realized i was charged over 100 more after rebates were taking out. Plus realized i was charged taxes twice since I already paid taxes on the epson (350) then again when they recharged me for the Cannon (199.99). Granted they took 350 off the total when i bought the pc and the Cannon, but i told them it still was 199 more because they still added it to the total. I should've of been refunded the tax i paid for the epson $350.
ok, so a couple of days later I went to the BB by my house and they agreed with me. They failed to give me another 50 rebate and then there was another 50 dollar rebate on one of the software cd's that the other BB didn't tell me about. They agreed i'm missing my refund on the taxes on the EPSON, but couldn't refund me because it was the other store's fault. The manager wrote me a letter detailing what he discovered, wrote his name and number and told me this should work and to tell them to call him if they didn't understand.
Another week went by since i had to go to Dallas for business the next day. I went tonight and their manager didn't even introduce himself. He just started going off that the computer doesn't lie and i got refunded because they took 350 off the total. Then i tried to say ok, but he then stopped me and said let me finish. When he finished I started to explain myself. He then stopped me and said hold on. He went and got a small calculator and added everything up and said there you see simple math and tossed the calculator towards me. OK i was pissed by now and said ok, the other manager explained it for you. But I'll explain it again, started to explain my theory and he doesn't let me say two words before he says you're wrong the computer doesn't lie. I said bullshit and he said ok we through, i not dealing with you. You need to leave the store. I said WHAT!!! NO, get me another manager, you're wrong look. He said NO you need to leave the store and starts to walk off. I'm totally pissed by now and say GET OVER HERE, I HEARD YOUR SHIT, NO LISTEN TO MINE!! He said I'm calling the cops you better leave. Call the COPS I'm not leaving, give me another manager.
He leaves and some big fucking dude comes and said you need to leave. I said no, he said well step aside and let the other customers be attended. I said no, ya'll made it difficult for me why should i make it easy for you, get me another manager. He said you need to step aside I’m security, i said why, you going to make me. He said no, then i said well then I'm waiting. Waited for about 10 min before the SAPD gets there and they say hello whats the problem. I explain the problem and he said ok let step outside. I said ok. They understood and said to take it up with the corporate office and i'm not allowed back there, the manager wants me arrested if i go back.
i'm sorry to hear that jcrod. i'm starting up a brick through window in the middle of the night business if your intersted. $100 bux per brick or 3 bricks for $250. we usually get one window per, unless it's a BIG window cuz those usually take a couple throws before we have to drive off.
pache100
02-13-2006, 04:25 PM
double post
pache100
02-13-2006, 04:26 PM
I hate going somewhere and having somenoe help me and act like they are doing me a favor. I'm a fucking customer and I'm not recieving charity so don't act like it.
http://i1.tinypic.com/npl8ud.gif
jcrod
02-13-2006, 05:08 PM
i'm sorry to hear that jcrod. i'm starting up a brick through window in the middle of the night business if your intersted. $100 bux per brick or 3 bricks for $250. we usually get one window per, unless it's a BIG window cuz those usually take a couple throws before we have to drive off.
:lol What if I gave you the bricks to use, do i get a discount??
If I'm wrong, I'm wrong. But a manager should not act is such a maner that he pisses people off. He should try to be understanding and see where the problem began, not start off by trying to prove some one wrong. The taxes were the least of my problems. I was more concerned over the 100 dollars of rebates I was missing. I would've blown that off or agreed about the taxes, but we never got there. He started off saying the letter was crap and I had no idea what i was talking about.
T Park
02-13-2006, 06:48 PM
I think customer service is going to crap because customers are so stupid and they can't even read simple things.
Not all customers are stupid...but it's hard for someone to provide great customer service when a customer gets pissed off at you for something he/she didn't want to read or is so stupid and blind to see.
Now that is bullshit.
Spoken like someone who actually deals with the public
Great post Duff.
(shakes head)
Did I just say that?
Bishop points it out also.
If you own a business, or work with the general public today.
The customer is always right is gone. Because the customer nowadays can be crooked, sneaky, down right assholes, and cheats and thieves.
That simple.
MannyIsGod
02-13-2006, 08:17 PM
Explain to me why dealing with asshole customers means you can't provide good customer service?
So, the fact that you have to deal with a dick early in the day means that when I come in I'm not going to get good service? Thats complete and utter BULLSHIT. I've worked in customer service in the past and I've worked in sales in the past. And I provided excellent customer service to every person I dealt with. Thats not to say everyone always got what they wanted, but I was never rude to anyone and I tried my damn best to satisfy them. I didn't blow them off and I was never a smart ass to a customer.
If a customer doesn't read some fine print and gets something wrong, then you polietly correct them even if they are being complete assholes. Why? Because thats your damn job!
SequSpur
02-13-2006, 08:19 PM
The best way to handle dickhead customers is to be supernice to them......
Pisses them off...
SpursWoman
02-13-2006, 08:37 PM
The best way to handle dickhead customers is to be supernice to them......
Pisses them off...
I rarely ever NOT get my way when I employ this method. :tu :lol
And I know, I know....not everyone has the capacity to be a rational adult (and I meant that on either side of the transaction).
Duff McCartney
02-13-2006, 08:47 PM
Explain to me why dealing with asshole customers means you can't provide good customer service?
So, the fact that you have to deal with a dick early in the day means that when I come in I'm not going to get good service?
That's not what I'm saying...and I don't think it's what T Park means either. When it comes to customer service it's always a two way street.
I think that's why some business/people don't offer great customer service because sometimes customers just are flat out dicks no matter what you try to do to correct the situation.
Customer service starts with the employee and it ends with the customer actually wanting some.
Aggie Hoopsfan
02-13-2006, 09:14 PM
The underlying problem at Best Buy is they treat every customer as a thief/crook/scam artist until proven otherwise, instead of vice versa.
It's bullshit and contributes to all the nonsense people get from managers there (illustrated perfectly by jcrod's experience).
I can tell you exactly what that manager was thinking in jcrod's experience - 'this asshole is trying to rip me off, and I ain't gonna deal with it.'
It's bullshit.
Personal story...
I went to a BB up here in Dallas to buy a 100 pack of DVDs back at the end of the summer. The line up front was about 20 minutes long, so I went to the computer counter and asked them to ring me up.
The snot nosed little kid said "I don't have a till, sorry I can't help you out." Problem was he had a blue shirt on. From working there, you don't get your blue shirt until you've been there a month, so I know the fucker had a till by that point.
I just laughed and said "well, I bet if I told you I wanted to buy any of those computers over there with an extended warranty and antivirus software you'd magically have one." About that time, the manager walked up and make the little punk ring me up.
What's my point? Unless you're buying a product with a lot of 'cheese' (BB lingo for warranties, accessories, etc.), they want to send you up front to check out.
There was a 20 minute wait up front, and no one doing anything back at the damn computer counter. Customer Service 101. It took all of a minute to ring me out, but the managers push sending small purchases up front.
MannyIsGod
02-13-2006, 09:15 PM
That's not what I'm saying...and I don't think it's what T Park means either. When it comes to customer service it's always a two way street.
I think that's why some business/people don't offer great customer service because sometimes customers just are flat out dicks no matter what you try to do to correct the situation.
Customer service starts with the employee and it ends with the customer actually wanting some.Your right about the two way street. It requires me to pay you. Other than that, the customer doesn't owe you shit.
Horry For 3!
02-13-2006, 09:18 PM
Best Buy :tu
Duff McCartney
02-13-2006, 09:25 PM
I went to a BB up here in Dallas to buy a 100 pack of DVDs back at the end of the summer. The line up front was about 20 minutes long
What's your point?
Personally I don't see anything wrong with there being a long line at something. If I really want something I'm willing to wait 20 minutes for it..hell I already drove to the place.
MannyIsGod
02-13-2006, 09:27 PM
:lol
That last point is the exact thing I'm talking about.
The employee in the computer area flat out lied to AHF.
HE LIED!
There's no sense in a paying customer waiting if he/she doesn't want to wait while an employee can help him out!
YOU GET PAID TO HELP CUSTOMERS OUT! DO YOUR JOB!
Aggie Hoopsfan
02-13-2006, 10:31 PM
What's your point?
Personally I don't see anything wrong with there being a long line at something. If I really want something I'm willing to wait 20 minutes for it..hell I already drove to the place.
Seeings you're a fucking idiot apparently, my point was
1. There was no line and the employee wasn't helping anyone at the computer desk
2. He tried to lie to me and if I hadn't worked there I would have never known.
3. He spent longer trying to talk me into going up front to wait in a long ass line than it took to ring up my transaction.
4. Best Buy sucks.
jcrod
02-13-2006, 11:18 PM
Great posts Manny and Aggie.
Guru of Nothing
02-13-2006, 11:45 PM
Materialism sucks ... bitching about materialism when it does not go your way - well, draw your own conclusions.
MannyIsGod
02-14-2006, 12:53 AM
Materialism sucks ... bitching about materialism when it does not go your way - well, draw your own conclusions.Printers are definetly a materialistic item. I can see how you would draw your conclusions based upon a man buying a printer or people complaining about poor customer service.
So, when exactly are you giving up your records Guru?
GINNNNNNNNNNNNOBILI
02-14-2006, 01:19 AM
I bet if Best Buy paid commission the service would be better. I remember when I bought my TV from them, it took 30 minutes to get someones attention. That's pretty ridiculous if you ask me.
TxJudsonRocketTx
02-14-2006, 01:24 AM
[QUOTE=T Park]Agreed.
When I have a customer start yelling at me, and breaking out the obscenities, thats it, conversation over.
QUOTE]
You must get that shit all the time at Burger King.
Ginofan
02-14-2006, 08:19 AM
Explain to me why dealing with asshole customers means you can't provide good customer service?
So, the fact that you have to deal with a dick early in the day means that when I come in I'm not going to get good service? Thats complete and utter BULLSHIT. I've worked in customer service in the past and I've worked in sales in the past. And I provided excellent customer service to every person I dealt with. Thats not to say everyone always got what they wanted, but I was never rude to anyone and I tried my damn best to satisfy them. I didn't blow them off and I was never a smart ass to a customer.
If a customer doesn't read some fine print and gets something wrong, then you polietly correct them even if they are being complete assholes. Why? Because thats your damn job!
I've worked in retail since I turned 16. I know what you're talking about. The thing is this is all from the customer perspective. If something doesn't go their way then they they might perceive the situation differently than the employee would. I don't think that's what happened in this specific situation I'm just saying that overall you can't say customer service is BS without both sides of the story.
Also after having repeated asshole customers time after time, all day...it's going to wear on you. I don't care who you are, no one's smile is going to shine as bright at the end of a hard day filled with rude and crude customers. Not to say it's okay to let it out on some customer who hasn't done a thing to you, but it does happen.
Ginofan
02-14-2006, 08:22 AM
Your right about the two way street. It requires me to pay you. Other than that, the customer doesn't owe you shit.
I think the customer owes the employee the courtesy of being a polite human being. Treat others the way you would want to be treated.
SpursWoman
02-14-2006, 09:03 AM
I think the customer owes the employee the courtesy of being a polite human being. Treat others the way you would want to be treated.
:tu
SequSpur
02-14-2006, 09:55 AM
AHF is just pissed because he didn't get promoted to bathroom attendant.
Mixability
02-14-2006, 11:02 AM
I'm glad I've only had 3 jobs in my life and none of them having to do with customers.
:elephant
Mixability
02-14-2006, 11:17 AM
I remember when I bought my TV from them, it took 30 minutes to get someones attention. That's pretty ridiculous if you ask me.
:tu
I've been in the same boat! I went to BB to buy a whole new big screen TV set up. I was planning on spending at least $3000. I guess I should've dressed a little more "high end", since I guess I looked like I didn't have money. I work a 9-5 and make great money, but since I'm only 25 and still dress a little "down" (cargo pants/band tshirt/cap) on the weekends, I guess I didn't deserve any of their time. I waited about 30 mins even AFTER I told them I was interested in looking at TVs. They just blew me off thinking I just wanted to "play with the buttons". Not until I pulled my credit card out of my wallet and literally told one of the "main guys" that I had $3000 and wanted a new home theatre system. He looked pissed and didn't offer any further information on the different sets, good thing I already knew what I wanted. I would ask a question about something, and he'd respond with it's on the card, which basically is just the price, size of TV, and brand name.
I was already pissed and the "main guy" should've known, but I told them to pull the TV that I picked out to the front along with the entertainment center, surround sound system and new DVD player. I said I was gonna buy some new DVD's for my new DVD player and for them to hold it at the front then I'll pay for everything all at once. I got to the front after I picked out a DVD. The "main guy" was upfront with all my "other stuff". I told him I decided to go across to Circuit City, since I'm sure THEY'D offer better customer service! Now they'll waste 30min of THEIR time putting all their shit back. :lol
FYI: I did end up buying $2500 worth of gear at Circuit City, which I would have paid $3000 for at Best Buy. :fro
SpursWoman
02-14-2006, 11:24 AM
I told him I decided to go across to Circuit City, since I'm sure THEY'D offer better customer service! Now they'll waste 30min of THEIR time putting all their shit back.
That's awesome! :lol
Mixability
02-14-2006, 11:36 AM
That's awesome! :lol
I'd much rather get their hopes up then cuss them out. I couldn't believe it worked either. If I was that guy, I would've been wary of a person that had already complained. I would asked to "authorize the charges" or some BS like that, but nope, he fell for the bait! :lol
If only he would've corrected the problem by helping me instead of sighing at my every question. He just added to my frustration, which basically added to his list of everything he'd have to restock.
MannyIsGod
02-14-2006, 02:20 PM
I think the customer owes the employee the courtesy of being a polite human being. Treat others the way you would want to be treated.I think that goes without saying thats how you should treat anyone you come across regardless of a customer relationship. But when a customer walks into a store, he doesn't owe the employees of that store anything.
The decline of customer service isn't the result of a few assholes out there. It is the result of it being valued less and less. How many of you in here are dicks to people at places like Best Buy? I'm going to assume that the number is very low.
So, if hardly anyone is mean to the clerks, why is the service so damn bad? Because its not important to the stores anymore! People come back regardless of the fact that they got crappy service because of other factores including price and convenience.
I understand why someone working retail is going to say that its due to bad customers, but thats just bullshit. Duff didn't even see anything wrong with the damn clerk lying to AHF!!!
MannyIsGod
02-14-2006, 02:23 PM
:lol @ Danyo.
Its like your asking them to go out of their way to help you. That time when we were looking for a DVD, the guy looked like he was going to die because he was helping us. It sucks to have to deal with people like that.
What you did was pretty awesome though. :lmao
Mixability
02-14-2006, 02:52 PM
:lol @ Danyo.
Its like your asking them to go out of their way to help you. That time when we were looking for a DVD, the guy looked like he was going to die because he was helping us. It sucks to have to deal with people like that.
What you did was pretty awesome though. :lmao
go out of their way?
I went there to buy a complete home entertainment center. I wasn't dressed to their standards I guess, because I had to literally tell them I had money burning a hole in my pocket. Then he RELUCTANTLY helped me, probably because he didn't believe that I had money. He should've just came out and told me," Go to Rent A Center, Messican!". I asked simple questions, like what surge protector would he recommend, what sound system, etc.
So as I tried to give him an opportunity to rectify the situation, he STILL had attitude, so I made his day by making him believe he sold $3000 worth of gear all while being an asshole to me. Hopefully he's slowed his roll, but I doubt it.
Shelly
02-14-2006, 02:55 PM
Ha! That's pretty funny, Danyo!
SpursWoman
02-14-2006, 02:57 PM
Go to Rent A Center, Messican!".
Jeezus Christ, I laughed out loud right when my boss was walking by my door.
:lmao :lmao :lmao
Mixability
02-14-2006, 03:01 PM
Jeezus Christ, I laughed out loud right when my boss was walking by my door.
:lmao :lmao :lmao
oops, sorry about that.
:lol
jcrod
02-14-2006, 03:40 PM
SHIT gets worse!! I called the district office yesterday, looking to talk to the district manager. The receptionist says he's in a meeting, but got all the details down and would give it to him. I've called back twice since then and still no response.
I just called the corporate office and get transferred over to customer service. I get a girl and start explaining from the begining what I did. Bought a epson photo, from here, and returned it here. Midway through my story, she said Juan how can I help you, why are you telling me all this. I said well i'm trying to give you all my backround info to what my real problem is.
She said ok, what is it. I start to say i was overcharged around 100 dollars, and the manager there was
(Girl) why did you take it to the other store. You're suppose to take it to the store you bought it from.
I said ok, didn't think it would make a difference...
(girl) it does, you're need to go to the store you bought it from.
I said ok, well i didn't know. ok, well that manager detailed the info on a letter for me and when I took it in to the other store
(girl) he's not suppose to do that, i never heard of that. Why did he do that.
Well I guess he was trying to be helpul, since i was having a hard
(girl) it doesn't matter, he's not being helpul. He's not suppose to do that
ok, well he did, so I went to the other store and
(girl) Juan what is the problem, you've been talking and I still haven't heard your problem
deep breath (talking to myself in my mind, i can't believe this is happening to me again) I've haven't been talking, I've been trying to explain my problem
(girl) well you've been talking almost 10 min know, so you've been overcharged, I don't see overcharges on your bill
yes i have, the manager at the other store seems to think I'm missing a couple of rebates.
(girl) well he shouldn't say anything his store didn't make the transaction
Well thats why he told me to go to the other store
(girl) ok, well i'll transfer you over to rebates and they'll help you
wait, wait I'm haven't even told you the main reason i'm calling
(girl) well you've been talking for 15 minutes now, what do you mean you haven't told me your problem
pulling my hair out by now, ok the manager at the store i bought it from was very rude and wouldn't listen to what my problem was he just wanted to prove me wrong on the taxes. he tossed the letter to the side and said that doesn't mean anything
(girl) well why is he going to believe another manager from another store, he doesn't have to read that. I'll transfer you over to rebates
no, are you going to let me talk
(girl) Juan you've been talking I haven't stopped you.
I don't even know if its rebates, it might just be an overcharge. I want to file a complaint on the guy, he was very rude, he didn't let me talk and we got in an argument and he threw me out of his store.
(girl) well what do you want me to do, do you want me to transfer you over to rebates or not.
sigh, can i speak to you manager please. Apparently you don't want to listen to what i have to say. I want to file a compaint against him, i want to find out where my money is
(girl) well if he threw you out, you obviously were not nice to him. I'll transfer you to rebates
no, no, no. Your doing the same thing. Your not listening to my problems, please get me your supervisor
(girl) we're all the same here, he will not be able to help you. Its a long wait for him. I'm sorry for troubles at the store (WOW! a sorry)
i'll wait please transfer me
Mixability
02-14-2006, 03:49 PM
i say just let it go, it's wasting too much of your time worrying about it. I know they ripped you off, but I'd just count my losses and forget about it. I know I'd probably not take my advice either, but hey.....
jcrod
02-14-2006, 03:49 PM
The manager comes on line. I explain what happened in a very brief story and how the manager was rude and how his rep would not listen or help. He said he was sorry, but you can file a complaint and he doesn't know why she said that. He'll file it himself.
Still out of luck though. He was looking at my receipt and apparently they sold me a "package" that wasn't a company "package" The rebates i got were valid, but none of the components go together. I would've been missing a rebate for the printer, but the printer they gave doesn't go with any of their "packages". Can't return any of my stuff because it's been over 14 days. He can't do anything for me, he's sorry.
:depressed :pctoss :pctoss :cry :cry
I'm spent i give up
Mixability
02-14-2006, 03:52 PM
The manager comes on line. I explain what happened in a very brief story and how the manager was rude and how his rep would not listen or help. He said he was sorry, but you can file a complaint and he doesn't know why she said that. He'll file it himself.
Still out of luck though. He was looking at my receipt and apparently they sold me a "package" that wasn't a company "package" The rebates i got were valid, but none of the components go together. I would've been missing a rebate for the printer, but the printer they gave doesn't go with any of their "packages". Can't return any of my stuff because it's been over 14 days. He can't do anything for me, he's sorry.
:depressed :pctoss :pctoss :cry :cry
I'm spent i give up
that sucks, go back incognito and do what i did, but with a bigger heavier TV.
:lol
jcrod
02-14-2006, 03:57 PM
that sucks, go back incognito and do what i did, but with a bigger heavier TV.
:lol
Yeah that was awesome. I need to remember that one.
jcrod
02-14-2006, 05:21 PM
Cool, i'll try it. It couldn't hurt, i still have a little left in me.
SequSpur
02-14-2006, 05:53 PM
jcrod, you just need to go back to where you got it from and quit jacking around.
Your story has changed at least 3 times in this topic.
The problem with your transaction:
You should've went back to the store where you purchased it, mainly because I believe you said it was an opened item.
You had to have the SAPD counsel you at the store.
You used profanity amongst customers, children, old people and a fellow poster.
You were clearly told over and over again what the problem was and the manager redirected you back to the store where you purchased it...
And you failed to meet the 14 day deadline....
WTF?
Sounds to me like it is your fault.
You want a box of girl scout cookies or something?
jcrod
02-14-2006, 06:23 PM
jcrod, you just need to go back to where you got it from and quit jacking around.
Your story has changed at least 3 times in this topic.
The problem with your transaction:
You should've went back to the store where you purchased it, mainly because I believe you said it was an opened item.
You had to have the SAPD counsel you at the store.
You used profanity amongst customers, children, old people and a fellow poster.
You were clearly told over and over again what the problem was and the manager redirected you back to the store where you purchased it...
And you failed to meet the 14 day deadline....
WTF?
Sounds to me like it is your fault.
You want a box of girl scout cookies or something?
:nope :hang
You obtuse, thickheaded, mindless, idiotic little man, wait didn't i say that before.
Show me where my story changes, show me where I said the whole problem resides with the open printer???? ARE you really this stupid, or you just can't comperhend very well???
Sapphire
02-14-2006, 06:42 PM
:lmao SAPD had to "counsel" him at the store??? They were called because the manager took the chicken-shit way out, sounds like to me.
SequSpur
02-14-2006, 07:39 PM
:lmao SAPD had to "counsel" him at the store??? They were called because the manager took the chicken-shit way out, sounds like to me.
I still don't get how you go from refund to SAPD....
Some of the parts of the story are obviously being left out......
sac rocha
02-14-2006, 08:49 PM
best buy sucks.
judgemental people too.
Aggie Hoopsfan
02-14-2006, 09:12 PM
AHF is just pissed because he didn't get promoted to bathroom attendant.
I make more now than my store manager at the time I was working there did, I think I'll live :lol
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