Magic Jack - New Phone Service

[xrayzebra]

How about paying 20 bucks a year for all the calls you
want and have the ability to call from any computer.
Not a joke or gimmick and I am not a salesman for them
but this what they promise.

magic Jack Link (http://www.magicjack.com/site/index.html)

By the way I haven't tried this, but I am going to try it.
30 day free trial. What can you lose?

[JoeChalupa]

Money? But I"m always open on ways to save money.

[xrayzebra]

You know Joe, one thing, if you are travelling and have a laptop
and access to hi-speed internet plug the thing in and start
calling.

This is the article that turned me on, forwarded to me by a
friend, yeah, Joe I do got friends....LOL

TOP STORY

MagicJack promises dirt-cheap phone calls

Scott Dunn By Scott Dunn

Making phone calls over the Internet is nothing new, thanks to well-known providers like Skype and Vonage.

But a simple USB device from an upstart, MagicJack, promises to bring voice over Internet Protocol (VoIP) to the masses for as little as $20 USD per year.

What is MagicJack and how does it work?

MagicJack is a $40 appliance that's about the size of two USB memory sticks. You plug any analog telephone into one end, and insert the other end into the USB port of a computer with broadband access. After waiting about one minute while the device self-installs, you can make free calls to any phone in the United States and Canada (no matter where in the world you are) — there are no per-minute charges. After the first year, you pay $20 annually for these calls. That's not $20 per month, it's $20 per year.

MagicJackFigure 1. The MagicJack device (left) is approximately the width of two USB flash drives and takes about 30 seconds to initialize itself each time it's plugged in.

MagicJack rates for calls to phones outside the U.S. and Canada vary from 2 cents per minute to landlines in the U.K., Germany, and France up to $1.21 per minute to Antarctica, according to a list posted by YMax, MagicJack's parent company. Service to these countries at these rates will reportedly begin in early 2008. If the international party you are calling also has a MagicJack, the call is free.

Except for a desktop shortcut, MagicJack installs no software on the host computer. The company says this allows the device to work on PCs at Internet cafés that don't permit the installation of executable files.

One frustration is that you must wait 30 seconds or more for the software to load from the device each time you plug it in. But the great benefit is that you can easily take this pocket-sized product with you to use on a laptop in hotels or wherever you may find broadband access. Currently, only Windows XP and Vista are supported, but a Mac version is in the works.

For home use, the product has an analog phone jack, into which you can plug any ordinary telephone. For travel, MagicJack works with any standard headset and microphone, including any that may be built into your laptop. Bluetooth headsets are also supported.

For incoming calls, U.S. customers currently receive a free inbound phone number. You can choose from 116 area codes in 31 cities. That sounds like a lot, but still includes only 23 states. Los Angeles is a major metropolis that's notably absent from MagicJack's service, but a company representative says L.A. area codes should be available by Dec. 25. A list of the currently available area codes is posted on the MagicJack site.

MagicJack
Figure 2. You dial calls using MagicJack's on-screen softphone or the buttons on an ordinary telephone that you plug into the USB device's RJ-11 phone jack.

Eventually, you'll reportedly be able to use MagicJack's site to change your phone number and even port your own, existing landline phone number (for a fee). Those features, however, are not yet available.

In our tests, the sound quality on MagicJack phone calls was very clear, although there was a faint buzzing sound on the caller's end on one call. Windows Secrets editorial director Brian Livingston recently took a MagicJack on a business trip to Florida and reported no problems calling U.S. numbers via a laptop with a hotel Wi-Fi connection. Every call, however, brings up the on-screen softphone window with its built-in advertising pane on the left (see Figure 2), even if you're using a regular phone for dialing rather than clicking the on-screen buttons with your mouse.

Other MagicJack features include:

• Free directory assistance using the Free411 Web site (in our tests, this site performed poorly at finding business phone numbers, so you get what you pay for);

• Free 911 service in the United States (you enter your physical address once, which you can change at any time);

• Free voicemail (even if your computer is off); and

• Free call forwarding to your cell phone or any other phone.

The 911 service requires not only that you enter your current address, but also (as with any MagicJack call) that you have power and a working Internet connection so you can dial the number.

If you use Microsoft Outlook, you can also download a plug-in that adds a toolbar to that program for one-click dialing of a selected contact.

MagicJack costs less than other VoIP services

MagicJack is only the latest entry to a growing number of VoIP service providers, two of the most popular being Skype and Vonage.

Perhaps the most similar product to MagicJack is the V-Phone from Vonage. This USB device is the size of a typical flash drive and includes an audio jack for the included cell-style headset (earphones and microphone). Like MagicJack, you plug a V-Phone into a computer with Internet access and, after about 30 seconds of setup, begin calling. You dial out using the on-screen keypad (which is optional in MagicJack). An incoming phone number is included. Like MagicJack, you get voicemail, a call log, and a contact list.

Compared to MagicJack, however, the V-Phone rates are astronomical. Vonage's cheapest billing plan (see Table 1) costs $180 USD per year for 500 minutes per month. Unlimited calling is available for residential users for $300 per year, while businesses pay $420 per year. The fees include all calls to the U.S., Canada, and a few European countries.

Skype, on the other hand, does not include any hardware. It's free software that you download and install on your computer. The software includes instant messaging and file transfers, but to make VoIP phone calls, you'll also need a Skype-compatible headset.

Skype charges $30 a year for unlimited outgoing (SkypeOut) calls to the U.S. and Canada, plus just over 2 cents a minute for calls to 30 selected countries, more to others.

To get a number for incoming calls, the SkypeIn service costs $18 for three months or $60 per year, a price that includes voicemail and call forwarding. (You can also buy up to 10 phone numbers using most U.S. area codes, as well as those from some other countries.) By contrast, if you have MagicJack service, incoming calls are free.

Table 1. MagicJack is cheaper than similar services. (All amounts in U.S. dollars.)


MagicJack
Vonage V-Phone
Skype
Unlimited outbound
calls from anywhere
to U.S. & Canada
$20/year
$300/year
(includes landlines
in five EU countries)
$30/year
Unlimited inbound
calls from anywhere
Included
Included
$60/year
Initial cost
$40 (includes 1st
year of service)
$40
Free (software
download)
Other calling
hardware needed
Analog phone
or headset
None (headset
included)
Skype-compatible
headset

Is MagicJack too good to be true?

With rates as low as those offered by MagicJack, how likely is it the service will survive in the long haul? That's an open question, even for telecom experts, some of whom don't expect any VoIP service to last for long. But MagicJack's business model does offer some advantages that aren't found in its competitors.

MagicJack differs from companies like Vonage and Skype, who buy their connection services from telecom businesses known as Competitive Local Exchange Carriers (CLECs) and other names.

MagicJack's parent company, YMax — founded by telecom veteran Dan Borislow — is itself a CLEC that's certified in 49 U.S. states (soon to be 50). Because the company owns much of its own switching and gateway hardware, YMax can make money by giving out phone numbers and leasing the lines it owns to other VoIP and telecommunications providers.

This infrastructure also gives the company more control over voice quality, asserts MagicJack marketer Don Bruns in a recent issue of TelephonyOnline. Founder Borislow echoes this point in a Broadband Reports article.

In addition to sales of the MagicJack hardware (and the $20 annual fee starting one year later), MagicJack intends to sell advertising that will appear next to the on-screen softphone any time you use the product. Indeed, as an article on the Broadband Reports site points out, MagicJack's Terms of Service document goes so far as to state that "these advertisements are necessary for the magicJack device to work."

Whether this business model is sufficient to make MagicJack a viable, long-term success, only time will tell. In the meantime, consumers can take advantage of MagicJack's low rates and portable calling convenience wherever a computer and a good Internet connection can be found. For more information, see the MagicJack site.

[samikeyp]

up to $1.21 per minute to Antarctica,

Who calls Antarctica?

:lol

[marini martini]

Who calls Antarctica?

:lol


Me :rolleyes

[Former Magic Jack Us]

What a pile of crap! The Magic Jack is a half ass attempt at being something it's not. The device's performance is spotty at best. I have the highest available ATT Broadband service and the thing still works intermittently...when it's even working. IT'S JUNK!!! Oh, and don't bother trying to get technical support...sticking bicycle spokes in your eyes is less painful. Don't waste your time or money...or if you must spend, save money and get the next best thing...two cups and a string. If you still refuse to heed this warning you can buy my Magic Jack on eBay.

[xrayzebra]

What a pile of crap! The Magic Jack is a half ass attempt at being something it's not. The device's performance is spotty at best. I have the highest available ATT Broadband service and the thing still works intermittently...when it's even working. IT'S JUNK!!! Oh, and don't bother trying to get technical support...sticking bicycle spokes in your eyes is less painful. Don't waste your time or money...or if you must spend, save money and get the next best thing...two cups and a string. If you still refuse to heed this warning you can buy my Magic Jack on eBay.

Okay, I haven't gotten one yet. But a friend of mine
has and he sent me this email.

Yes, I did XXX... It works great... I kept my regular landline home phone. I use the MagicJack for all my LD calls... It took about a week to get the hardware... and it works exactly like they say... the only thing is, they do not have all the area codes yet, so I choose area code XXX (XXXXXX) and they gave me a number. My MagicJack number is XXX-XXX=XXXX... you are allowed to change your phone number later. Another thing is, it has to install itself everytime you turn your computer on in the morning... about 45 to 60 seconds... (not a problem if you leave your computer on all the time). It has a mail box that takes your calls when your computer is off. It has caller ID, Call forwarding, etc. It comes with an online form you fill out to register your address and number with 911...

You can use the phone and the Internet at the same time with no problems that I have encountered. If it does not stay connected when you plug it into your USB port, you will have to purchase a Powered USB hub (about $15.00 at Wal-Mart).



It has a contact list and will automatically dial the contact you choose. The voice quality is excellent... better than a cell for sure and about the same as landline.

Try it you'll like it.
Regards,

Check out the next to last paragraph about connection
problems and using a powered USB hub.

[MoSpur]

Sounds pretty cool. I think I'd wait it out though.

[xrayzebra]

What a pile of crap! The Magic Jack is a half ass attempt at being something it's not. The device's performance is spotty at best. I have the highest available ATT Broadband service and the thing still works intermittently...when it's even working. IT'S JUNK!!! Oh, and don't bother trying to get technical support...sticking bicycle spokes in your eyes is less painful. Don't waste your time or money...or if you must spend, save money and get the next best thing...two cups and a string. If you still refuse to heed this warning you can buy my Magic Jack on eBay.

How much you want for your MagicJack. If you are
selling it discounted, I'll buy it.

I have one and it works exactly as advertised. You got
to have a powered USB port for it to operate correctly.
I have used mine on a laptop, wireless, and it worked
as advertised. The quality is a better on a PC hooked
up by cable because it is a faster speed, but it worked
with good quality. Just PM me your price.

[Tonubu]

I ordered it. I've used it. All technology has its limitations -- that's why the free trial is valuable.

It works great using my broadband connection on my craptop over my wireless network connection with a 1/4 signal from my router. Very rare sputtering not caused from the device but from my lousy wireless connection.

Moving to a hard-wired PC its crystal clear.

I think this product is very cool and could prove useful under a miriad of situations.

I'll be buying more for friends and family and I will be using it for certain business applications in my job for sure.

[Heath Ledger]

Ive been using Skype for the past year and love it so far, i bought a Skype cordless phone and nobody can tell that im not using a regular phone. It costs just a little bit more but has tons of features.

[jimg92373]

This product is great !!
have had not problems and have been using it for 6 months .
heres the best deal I have found http://www.go-fast-parts.com/5745158.html

[Storm]

If you spend a lot of time on your cell phone, this product is for you.
if you travel often on business with your laptop, this product is for you.
If you travel for leisure internationally, this product is for you.
If you have family who needs to reach you from an international location, this product is for you.

I bought and received mine quickly from Kingdirect.com a reseller and got support when I needed it.
http://www.kingdirect.com/p7022/magicJack-USB-Telecom-Device/product_info.html?St

what more can you ask for for $40 lousy bucks, I saved that in the first week of using it.

[CubanMustGo]

Gee, why am I suspicious when there are three separate recommendations from people who have never posted anything else on SpursTalk. Pass.

I'd love to hear from anyone else (with a track record) who has used this thing. It does sound pretty good.

[Ed Helicopter Jones]

Gee, why am I suspicious when there are three separate recommendations from people who have never posted anything else on SpursTalk. Pass.

I'd love to hear from anyone else (with a track record) who has used this thing. It does sound pretty good.

This looks like an elaborate spam job if you ask me...and I know a lot about spam.

[ashbeeigh]

and I know a lot about spam.

:lmao T

[fryer3900]

If you spend a lot of time on your cell phone, this product is for you.
if you travel often on business with your laptop, this product is for you.
If you travel for leisure internationally, this product is for you.
If you have family who needs to reach you from an international location, this product is for you.

I bought and received mine quickly from Kingdirect.com a reseller and got support when I needed it.
http://www.kingdirect.com/p7022/magicJack-USB-Telecom-Device/product_info.html?St

what more can you ask for for $40 lousy bucks, I saved that in the first week of using it.

Damn the shipping there is high. Even ground was over 12.00. How rediculious. I bought mine at A Plus Computers http://www.apluspcstore.com

Link to magicJack phone page: http://apluspcstore.com/product_info.php?products_id=28

I love this product so far. Very fast shipping. I really have no complaints with it. I hooked it up on my laptop the other day over my wireless connection and it was still crytal clear with no pauses or anything. It actually does sound better then my cell phone. You guys should check this out. I call all my gaming friends on it now and they all bought one from the same place... lol pretty cool to talk to friends you game with for free. Especially when they live so far away and I hate having to wait till 9:00 pm to use my cell phone for unlimited minutes.

[CubanMustGo]

Oh, lookie, another n00b spammer. ESAD, mof.

[fryer3900]

Oh, lookie, another n00b spammer. ESAD, mof.
Are you dumb? How am I spamming here. I am just replying to the idiot that bought this thing at a outrageous shipping price and I was stating I bought it from this other company I told my friends about. Gees some people.

[CubanMustGo]

You are spamming here bc your first-ever post is an attempt to get ppl to go buy something.

Gees some people.

[fryer3900]

You are spamming here bc your first-ever post is an attempt to get ppl to go buy something.

Gees some people.

Um it is true these are my first posts. However I was just doing a search over the web to see if I could find the product a little bit cheaper and came accross your forums in the search engines. So I decided to comment on the topic of where I bought it. So yes you are right these are my first posts, but no I am not spamming. I don't care who sells them. I was just saying where I got mine.

[Heath Ledger]

shut up spammer. you fail.

[Dean12345]

Do not waste your time. It DOES NOT WORK.

Got it and within 30 minutes it failed to make phone calls to dormant phones that had been silent for over 5 minutes. It registered those phones as busy.

On all our cell phones it rang directly into the answering messages...

But try and return it. We went through 3 hours of hell.

Here are the last 25 minutes.

Please wait for a site operator to respond.

You are now chatting with 'Nicole'

Nicole: Hello, how may I help you?

Dean : I need the return web address

Dean : I asked for an rma number and a return address and you people have refused to give me one.

Dean : I need that info now.

Nicole: May I know when the issue started please?

Dean : The return web address does not work.

Dean : Give me an rma number and an address.

Nicole: May I know please why you should return the magicjack?

Dean : IT DOES NOT WORK.

Dean : give me the information.

Nicole: May I know why the magicjack doesn't work please?

Nicole: Could you please be more specific.

Dean : I have already explained that. Give me the return information.

Dean : I will not ask for the return information again.

Dean : I have attempted to return your product in good faith and have been meet with nothing less than bs.

Nicole: Please give a moment please I will try to check your chat history if what is really the reason because I really don't know.

Dean : Stop the bs

Nicole: I understand you frustration Dean.

Dean : It is clear that your company is not honest. You do not have easily accessible site information to do returns.

Dean : So keep it up. As I have said before I have made all the good faith efforts I need to do to return the product.

Nicole: Please hold on a moment I checking with your issue Dean.

Dean : You have just 2 more minutes to supply the proper return information.

Nicole: May I ask if you still in the 30 free trial days?

Dean : You have one more minute

Nicole: Please confirm my question Dean are you still on the 30 free trial?

Dean : Ok I have attempted to return the product three times today.

Nicole: Or please give the date when you purchased the magicjack.

Dean : At all times I have been thwarted and and refused to be given the proper information to effect a return.

Dean : Your product is here at my home address. You can come by and pick it up at any time during normal business hours.

Nicole: I see.

Dean : I am informining my credit card company to refuse any type of payment as you have refused to accept a return.

Dean : The product was just delivered today.

Nicole: I understand your frustration Dean.

Nicole: I apologize for the inconvenience but currently we are updating our system.

Dean : What is the web address.

Nicole: Don't worry this is only for temporary issue.It will be fixed as soon as possible.

Dean : What is the web address.

Nicole: That's why you cannot access because our sytem is down at the moment we still on the state of updating.

Dean : What is the web address

Nicole: I'm sorry for the inconveience Dean.Hope you were be able to understand regarding with our issue.

Dean : Ok bye I have tried to return the product.

Dean : No sorry I have made my last and final attempt to return I have copied this conversation down.

Dean : Your product is here and you can come and get it.

Nicole: Our engineers are now still on the state of updating.

Nicole: Thank you for being patient Dean I appreciate it.

Dean : No sorry it has nothing to do with a return.

Dean : Bye

Nicole: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!

[fryer3900]

Do not waste your time. It DOES NOT WORK.

Got it and within 30 minutes it failed to make phone calls to dormant phones that had been silent for over 5 minutes. It registered those phones as busy.

On all our cell phones it rang directly into the answering messages...

But try and return it. We went through 3 hours of hell.

Here are the last 25 minutes.

Please wait for a site operator to respond.

You are now chatting with 'Nicole'

Nicole: Hello, how may I help you?

Dean : I need the return web address

Dean : I asked for an rma number and a return address and you people have refused to give me one.

Dean : I need that info now.

Nicole: May I know when the issue started please?

Dean : The return web address does not work.

Dean : Give me an rma number and an address.

Nicole: May I know please why you should return the magicjack?

Dean : IT DOES NOT WORK.

Dean : give me the information.

Nicole: May I know why the magicjack doesn't work please?

Nicole: Could you please be more specific.

Dean : I have already explained that. Give me the return information.

Dean : I will not ask for the return information again.

Dean : I have attempted to return your product in good faith and have been meet with nothing less than bs.

Nicole: Please give a moment please I will try to check your chat history if what is really the reason because I really don't know.

Dean : Stop the bs

Nicole: I understand you frustration Dean.

Dean : It is clear that your company is not honest. You do not have easily accessible site information to do returns.

Dean : So keep it up. As I have said before I have made all the good faith efforts I need to do to return the product.

Nicole: Please hold on a moment I checking with your issue Dean.

Dean : You have just 2 more minutes to supply the proper return information.

Nicole: May I ask if you still in the 30 free trial days?

Dean : You have one more minute

Nicole: Please confirm my question Dean are you still on the 30 free trial?

Dean : Ok I have attempted to return the product three times today.

Nicole: Or please give the date when you purchased the magicjack.

Dean : At all times I have been thwarted and and refused to be given the proper information to effect a return.

Dean : Your product is here at my home address. You can come by and pick it up at any time during normal business hours.

Nicole: I see.

Dean : I am informining my credit card company to refuse any type of payment as you have refused to accept a return.

Dean : The product was just delivered today.

Nicole: I understand your frustration Dean.

Nicole: I apologize for the inconvenience but currently we are updating our system.

Dean : What is the web address.

Nicole: Don't worry this is only for temporary issue.It will be fixed as soon as possible.

Dean : What is the web address.

Nicole: That's why you cannot access because our sytem is down at the moment we still on the state of updating.

Dean : What is the web address

Nicole: I'm sorry for the inconveience Dean.Hope you were be able to understand regarding with our issue.

Dean : Ok bye I have tried to return the product.

Dean : No sorry I have made my last and final attempt to return I have copied this conversation down.

Dean : Your product is here and you can come and get it.

Nicole: Our engineers are now still on the state of updating.

Nicole: Thank you for being patient Dean I appreciate it.

Dean : No sorry it has nothing to do with a return.

Dean : Bye

Nicole: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!

Well duh.... the product is so new that the company or any company will go through some growth pains. So what if there service was down for awhile. Its no dif then if your cable or dsl goes down due to some issue. Sounds like you didn't even give the product a chance.. LMAO So did you even wait to try it after they were done with an update? I doubt it!

[almira]

Got my magic jack today, it wouldn't connect so I logged into the tech support chat and within a few minutes someone came to help. I typed in what the error message said and was sent a download for my operating system. then I unplugged and replugged my magic jack and with a few more tweeks taking all of 5 minutes and my phone was working. It is sweet, clear as a whistle too. Everyone I called sounded fine and they could here me fine. No audio problems. It's sweet. I'll give it a month of testing them I'll disconnect my home phone. I only really need a home phone to call my cell phone when i loose it and save cell minutes during the day.

[Storm]

I travel a lot and I have been using it on the road as well.
The downside was that I didnt have an analog phone with me in the airports and I looked silly talking into my laptop.

The solution however was found here with this little device at http://www.icpcparts.com/catalog2/voice-over-phone-p-220.html
it is a USB phone that works with the magic jack and other Voip systems.

I now have a phone that looks like a small cell phone and works with Magic Jack on the road, the only downside is you dont dial from the pad .. you have to dial from the soft phone on your screen and switch to the headphone option. (except with Skype).

But it works great voice quality was excellent along with the magic jack . here are the two links for the magicJack and the cell Phone look alike.
http://www.icpcparts.com/catalog2/voice-over-phone-p-220.html

http://www.icpcparts.com/catalog2/voip-telecom-devices-c-36.html

http://www.icpcparts.com/catalog2/magic-jack-telecom-device-p-962.html

[CubanMustGo]

Can we lock this stupid thread? It's obvious that google has picked it up and all it's being used for is by spammers.

[Heath Ledger]

for real all one need do is look at the peoples thread count, mods check the ips of the posters and delete/ban their accounts.

[Kori Ellis]

Well, it's not exactly spam. It's because when you search google for "Magic Jack," this is the second result on the list. So anyone interested in the service is probably viewing the thread (thus the huge amount of views/posts ratio).

[SpursWoman]

Well, it's not exactly spam. It's because when you search google for "Magic Jack," this is the second result on the list. So anyone interested in the service is probably viewing the thread (thus the huge amount of views/posts ratio).

The exact thing happened with my Express News Basketball Bingo Thread. :drunk

[Dixiegirl1513]

Please wait for a site operator to respond.

You are now chatting with 'Cathy'

Cathy: Hello, how may I help you?

Louis Roth Sr: yes

Louis Roth Sr: we ordered your product 3 weeks ago

Louis Roth Sr: we have spoken to about 10 different people now

Louis Roth Sr: and they all tell us the same thing the will escalte our problem and we should recieve an email within 48 hours well that was 10 or 15 days ago now

Louis Roth Sr: We got an email that had a conformation number and it says delivered to florence, sc 29501 but we have not recieved your product.

Cathy: May I have your full name, email address and sales order number please?

Louis Roth Sr: you have charged our credit card and we where under the assumption that we would get a 30 day free trial

Louis Roth Sr: Louis Roth louie. [email protected]

Cathy: Have you tried to check your local post office?

Louis Roth Sr: yes and because we are not the sender we can not put a trace on the package

Louis Roth Sr: I have been through all of this can't you see the notes?

Louis Roth Sr: do we really need to go through all this again. WE just want our money back or the product that is all

Cathy: May I have your sales order number please?

Louis Roth Sr: DT00064192

Cathy: May i ahve your complete shipping address please?

Louis Roth Sr: Louis Roth Sr: We ordered the majic jack and got a conformation email that it was sent. When you run the tracking number it says it was delivered. NOT TO US. We have not recieved it. You also already charged my credit card what happened to the 30 day trail. We have no product and want our money back is what we want. We have been doing this online chat thing for three days and every time they say they will escalate the issue and we will recieve an email within 24 hours well today is tuesday and we started this on FRIDAY Ryan: Thank you for bringing up that issue. Louis Roth Sr: so what are you going to do to fix the problem? Louis Roth Sr: Not escalate it and have someone email us in 24 hours that apparently does not work Louis Roth Sr: what happened to the 30 day free trail Ryan: I will explain everything to you. Louis Roth Sr: can we speed this up just a bit...waiting and have no more patience for this and your company Ryan: I understand how you would be feeling about this. Ryan: Please hold on for a moment while I check your order informations for you. Ryan: Please provide me with your sales order number. Louis Roth Sr: DT00064192 Ryan: Thank you. Ryan: Please wait while I check that for you. Louis Roth Sr: Sir it was supposedly delivered on Thursday which I told you but we did not recieve it. We can't put a trace on it at the post office because we are not the shipper Louis Roth Sr: I am not sure what your looking for. Louis Roth Sr: you should have all these notes already on the account Ryan: One moment please.. Ryan: Do you want me to provide you with the tracking number? Louis Roth Sr: NO we have that Louis Roth Sr: it says it was delievered we DID NOT GET IT. Louis Roth Sr: you obviously are not understanding here Louis Roth Sr: WE WANT OUR MONE"Y Louis Roth Sr: back Louis Roth Sr: DO YOU UNDERSTAND THAT REFUND.... Louis Roth Sr: DON'T EVEN KNOW WHY WE WHERE CHARGED ALREADY ANYWAYS BECAUSE IT WAS SUPPOSED TO BE A 30 DAY FREE TRIAL....WELL WE NEED THE PRODUCT FIRST AND HAVE NOT RECIEVED IT Ryan: I'm afraid in order for you to be refunded, we would require you to send us back the magicJack. Louis Roth Sr: we have not recieved it Louis Roth Sr: how in the world can we send it back if we did not recieve it Louis Roth Sr: that is the issue here Louis Roth Sr: I can't send you back a product that did not get to us Louis Roth Sr: the post office lost it or something and like i said we where not the sender so we can't put a trace on it Ryan: Since you have visited your local post office, may I know what have you been told? Louis Roth Sr: We just told you we cant put a trace on it because we are NOT the sender Ryan: Please let me trace it. Louis Roth Sr: we just want our money back because it is a 30 day free trial anyways is this a company that takes people for their money Louis Roth Sr: are you there Ryan: I am. Ryan: "Your item was delivered at 4:19 PM on March 20, 2008 in FLORENCE, SC 29501." Louis Roth Sr: yes we know that but it was not delivered to us Ryan: That's what USPS tells us, Louis. Louis Roth Sr: i understand but it was not delivered to us Ryan: I'm afraid you should pay a visit to your local post office. Louis Roth Sr: we already have done that hello Ryan: I will now give you your package's tracking number and the site where you should check it: Ryan: 9101805213907419762410 Ryan: http://www.usps.com Louis Roth Sr: what part of this you dont understand Louis Roth Sr: we already done that Ryan: I understand absolutely everything. Louis Roth Sr: how about a phone number to the main office Ryan: And I understand too that you have been hesitant in asking for your package. Louis Roth Sr: we have not been hesitant what are you saying Louis Roth Sr: all we want is our money Ryan: Please check your local post office again, and trace your package with the tracking number I have provided you. Louis Roth Sr: how about that phone number or do i have to report this to the news and go national about this company Ryan: Actually, you don't have to. Louis Roth Sr: ok so how about our money please Ryan: We have processed your order clean, sent it out to the correct address. Ryan: Please verify your order. Please. Louis Roth Sr: WE WANT OUR MONEY WE LIVE IN A APT AND WE NEVER RECIEVED OUR ORDER YOU MAY HAVE SENT IT TO THE RIGHT ADDRESS BUT WE NEVER RECIEVED IT Ryan: All you have to do is check your local post office, Louis. Louis Roth Sr: WE HAVE Ryan: If you want your money, please send us back your magicJack. Louis Roth Sr: HOW MANY MORE TIMES DO WE HAVE TO TELL YOU THAT Ryan: We have sent it to the correct address. Louis Roth Sr: WE DONT HAVE IT Ryan: That's enough fact. Louis Roth Sr: THE POST OFFICE LOST IT Louis Roth Sr: I WANT A PHONE NUMBER Ryan: I'm afraid we don't have the necessary tools to access the information from your local post office, Louis. Ryan: Please understand too that we don't offer phone support yet. We only offer support through chat. Ryan: I am really sorry about that, Louis. Please bear in mind that we are doing everything we can to help you. Ryan: Please cooperate. Louis Roth Sr: ILL CALL MY LAWYER AND NEWS CONFRENCE ON FRIDAY WE WILL SEE WHO THE LOSER WILL BE Ryan: I understand how you would be feeling about this. Louis Roth Sr: SO WHAT ARE YOU GOING TO DO Ryan: Wish for your cooperation. info: Your chat transcript will be sent to [email protected] at the end of your chat. Ryan: I'll have to ask you once again. Ryan: Please, please cooperate with us. Louis Roth Sr: WE HAVE FOR 3 OR 4 DAYS NOW Ryan: You do know how we really wish to make you enjoy the services we offer. Ryan: Please chat us back after verfiying your package. Louis Roth Sr: WE HAVE DONE EVERYTHING FROM MY END TO FIND YOUR PACKAGE THE POST OFFICE CARRIER SAID HE NEVER DEL. Louis Roth Sr: IT TO US Ryan: Is there anything else you want me to do for you today? Louis Roth Sr: BUT LIKE I SAID I AM CALLING A LAWYER AND CBS NEWS NBC AND ABC AND FOX WE WILL SEE WHO WINS HERE Louis Roth Sr: ALL WE WANT IS OUR MONEY Ryan: Sir, I want to explain something to you. Ryan: Are you willing to listen? Louis Roth Sr: IM HERE BUT YOU KEEP REPEATING YOUR SELF AS I DO ALSO Louis Roth Sr: ILL LISTEN BETTER OVER THE PHONE Ryan: Neither of us deserves to be blamed. Do you agree with me? Louis Roth Sr: YES BUT YOU NEED TO UNDERSTAND I DONT FEEL I NEED TO PAY FOR SOMETHING THAT WE NEVER REC. I THINK YOU SHOULD HAVE THE POST OFFICE PAY YOU BACK Ryan: Neither do we. We are here to serve you, Louis. We are here to bring to you amazing offer for your convenience. Ryan: We would never want you to pay for something you would'nt get. Louis Roth Sr: SO YOU PAY ME BACK AND YOU THEN GO AFTER THE POST OFFICE Ryan: I'm afraid this isn't as easy as that, Louis. Louis Roth Sr: I WOULD NOT BE TALKING TO YOUR PEOPLE FOR THE LAST FEW DAYS IF I NEVER REC. YOUR PACKAGE I AM NOT LYING TO YOU Louis Roth Sr: ALL WE WANT IS OUR MONEY AND WE CALL IT A DAY AND I WONT HAVE TO CALL MY LAWYER AND THE NEWS Ryan: What are we going to do now is report your issue to our higher level of support. Ryan: I would like to have your concern be taken proper care of. Ryan: Not just proper, but special. Just for you to be able to enjoy our services. Louis Roth Sr: ALL WE WANT IS OUR MONEY PLEASE WE WORK HARD FOR IT AND BY GOD WE WILL NOT BE TAKEN Ryan: For GOD Louis Roth Sr: FOR GOD? Ryan: For GOD's sake, I swear I feel the same way you do.* Louis Roth Sr: SO FIX IT Ryan: I understand how you feel. Ryan: That's what we've been all about. Ryan: Now, please, cooperate with me. Louis Roth Sr: WHO WOULD BUT A FIGHT FOR SOMETHING THAT IS Louis Roth Sr: COOPERATE WITH YOU THATS ALL WE HAVE BEEN DOING Louis Roth Sr: YOUR TURN TO COOPERATE WITH ME Ryan: You have claimed that you have went to your post office. Louis Roth Sr: AND PAY ME Louis Roth Sr: YES Ryan: Okay, I will not ask you anymore to. Louis Roth Sr: I HAVE EVEN TRACKED Ryan: Thank you. Louis Roth Sr: CALLED AND SPOKE TO THE CARRIER Ryan: Thank you. Ryan: If you don't mind, please lower your fonts. Ryan: Just an indication of patience, Sir.. Louis Roth Sr: ok Ryan: It's okay if you choose not to. Ryan: Thank GOD. Louis Roth Sr: i am just mad Ryan: Now, let's proceed. Ryan: I understand, Sir. If I were you, I'd be mad too. Louis Roth Sr: proceed how we went over everything Ryan: Now, just like how you have done before with the previous agents, please give me your full name, email address, address, and your sales order number as well. Ryan: Please. Louis Roth Sr: you have everything Ryan: Once again, please. Louis Roth Sr: why Ryan: Alright, I will just ask you to confirm. Louis Roth Sr: you have it Ryan: Please stay on the line. Ryan: May I have your email address. Louis Roth Sr: [email protected] Ryan: Thank you. Ryan: Please stay on the line. Louis Roth Sr: can we please hurry i have to turn in Ryan: Thank you for your patience in waiting. Ryan: And patience in everything. Ryan: I have already finished your report. Ryan: I will now forward this to the concerned department. Louis Roth Sr: which is who? Ryan: I appreciate your perfect handling of this situataion, Louis. Ryan: To the shipping department. Louis Roth Sr: all we want is our money please Ryan: I am doing this for you. Ryan: All you. Ryan: Yes, please be patient. Ryan: Please allow 24-48 hours for this as we will get back to you within that bracket of time. Louis Roth Sr: we been waiting now for 72 hours and no one has got back to me Ryan: I appreciate your time with us, Louis. Ryan: This time I assure you, your concern is being taken proper care with. Ryan: Is there anything else I may help you with today? Louis Roth Sr: IM CALLING MY LAWYER AND NEWS TEAM IM DONE Ryan: Where do we go from here is up to you. Louis Roth Sr: WHAT DO YOU MEAN UP TO ME Ryan: That would be your right, Louis. Louis Roth Sr: MONEY MONEY THATS ALL WE WANT Ryan: Yes, that's exactly what we both want. Your refund. Louis Roth Sr: WHAT PART OF THIS CHATTING YOU DONT UNDERSTAND Louis Roth Sr: SO REFUND IT I KNOW YOU CAN DO IT Ryan: I understand everything. Louis Roth Sr: REFUND IT Ryan: From how it all started, how you became mad, how you felt, and how you want this to be done. Ryan: I understand why you want it to be rushed. Ryan: I understand why you use BIG letters. Ryan: I understand why you ordered. Louis Roth Sr: I AM MAD Ryan: I understand everything, why we are chatting and why we took this long; Ryan: Because you are a customer. Louis Roth Sr: SO FIX THE PROBLEM Louis Roth Sr: NOW Ryan: I have done everything I could. Ryan: I'm sorry. Ryan: Now, please allow me to ask: Ryan: Is there anything else I may help you with today? Louis Roth Sr: NO Ryan: Thank you. Ryan: Thank you for chatting with us. We really appreciate it. Good-bye. Ryan: I wish all the best for you, Louis. With all my heart I'm telling you this. Ryan: Good-bye.

Louis Roth Sr: this was our conversation from last tuesday

Louis Roth Sr: 1513 B Willow Trace Drive Florence SC 29501 and when you run the conformation number it just says delivered to Florence, SC 29501 doesn't say where at

Cathy: Thank you for the information Louis, can I put you on hold while I'll check this for you?

Louis Roth Sr: k

Cathy: Thank you

Louis Roth Sr: so am i wasting my time again or what is the deal? I just need to know what in the world you guys will do and telling me we will recieve an email in 24-48 hours will not due. We have been down that road numerous times already

Cathy: I am still checking, please bear with me.

Louis Roth Sr: I want three questions answered...

Louis Roth Sr: 1. why was I chaged when it was supposed to be a 30 day free trial

Louis Roth Sr: 2. where in the world is my product

Louis Roth Sr: 3. we just want a refund cause we are reallllll tired of dealing with this 3 and 4 times a week to get NOWHERE!!!!

Louis Roth Sr: If you can't answer that we will dispute the charges with our bank and we will contact an attorney if need be and the media and let them know what kind of buisness you are running

Louis Roth Sr: all the same channels that just raved about you

Louis Roth Sr: Just an fyi we have every chat log saved and it does not look pretty for you

Cathy: I aready checked in our database Louis, your order was shippped 3/18/2008.

Louis Roth Sr: I know this

Louis Roth Sr: your not telling me anything I don't know

Louis Roth Sr: it says it was shipped and deleviered to florence sc 29501 doesn't give an address it was delivered to apparently your not reading or not understanding the situation either

Cathy: I understand what you mean Louis, my apologies for the inconveniences.

Cathy: Please hold for few moments.


This company is a freaking JOKE!!! DON"T WASTE YOUR TIME MONEY OR ENERGY!!!!!! Stick with Vonage, Skpye or your local telephone company the savings aren't worth it!!! They are freaking idiots!!!!!

[Shelly]

^^^I think my eyes are bleeding now.

[CubanMustGo]

http://www.etamiya.com/shop/images/tamiya_toolspaints/87004.jpg

[Lori Lynn]

How about paying 20 bucks a year for all the calls you
want and have the ability to call from any computer.
Not a joke or gimmick and I am not a salesman for them
but this what they promise.

magic Jack Link (http://www.magicjack.com/site/index.html)

By the way I haven't tried this, but I am going to try it.
30 day free trial. What can you lose?
I just found this forum, and could you tell me if I can get collect calls with Magic Jack??--Thanks so much--Lori Lynn (Down in Key West Fla.--the end of the line!)

[ShoogarBear]

This whole thread is one great big Magic Jack.

:jack

[justgosh]

Gratz on #2 http://www.google.com/search?q=magic+jack
and #1 http://www.google.com/search?q=spurs+talk
You should outsource your SEO consulting ;)

I just saw magic jack's ad campaign 3:30am CDT on TV Guide Network (TVGN) so you might think about delete/locking/moving this thread. But before you do, I have found this thread to be extremely helpful.
The other source I found was http://www.youtube.com/watch?v=MaCumL9p8Yc

MagicJack is a cheap SIP device.
The smart guys over at www.Digium.com came up with the first SIP device covered under GPL. Currently they sell the IAXy, but do not offer phone service because they know of the inherent issues that I will touch on in a second. Instead they sell them so you can setup your own phone exchange (PBX). If you are here looking for cheep VoIP for your company I recomend Asterisk, Trixbox, and a Digium FXO.

Why do SIP devices work well for some people and not for others?
Major limitations of VoIP devices stem from: network latency issues between you and your ISP (20ms, 80ms, 120ms, 20ms ping times), packet (RTP) prioritization when handling bandwidth, max network connections and connection caching. The hardware/software on this particular device (Magic Jack) do not SEEM to overcome these inherent VoIP obstacles with any new technology. Until someone does, the breakdown will happen between the central hub and your router due to cable wear and poor installation and inside your network due to poor configuration and poor installation.

[simplired]

Yeah! I too got the magic jack and I was so frustrated with it...I could make call o.k. and I could hear other really well. But the receiving end could not hear me at all.

The live chat is the only human person you can communicate with to resolve your prob.

I had to go thru 3 people...all of which had diffrent ideas on how to solv the problem

here are some remedies....remove any virus protection, remove yahoo music, and music match. disable fire wall.

I did all that and still encountered a bit of a proble, sound got a little better.

Then I had a guy give me a list of 20 things to do which, go find this file, do this , do that, including rebooting... Well guess what...I lost connection on the reboot and could not get him back....so I gave up on his fix it method.

Then I had one person tell me to use only a cord phone. I was livid at this point......how many of us own cord phones......I have a cordless pone , and this contraption is suppose to work. bottom line.

last but not least, I threaten to go to report magic jack to ripoff scamp.com

But miraculously the phone began to work on the next reboot.

a lot times now, the first call will not connect very well, I have to make a 2nd attempt and then it will work fine.hmmmmm.. and this is on incoming also.

So with all this you potential buyers....remove yahoo music, musicmatch, firewall and virus. then install magic jack

after your install, replace your virus software...now for the firewall...I still have the windows fire wall on, but the mozlla firewall is disabled.

and I have DSL extreme.c as my highspeed interest service.

But I did save $300 by using this magic jac. I had packet8 for 4 yrs at 27.00 per month...VOIP :elephant :elephant

[mikee]

this is my first post but i have no ax to grind. i just saw the forum on google and thought i would add my experiance with magic jack. i have it for two months and it is great. at the begining people i called would say i sounded somewhat garbled, sometimes, but i heard them crystal clear.. this turned out to be the usb extention cord they supply so that you can let the magic jack dangle out of sight.. once i plugged the mj directly into a usb port without the extension cord the problem never returned. it is for me a very reliable sevice.as reliable as my other vonage line. the free 411 is pretty crappy but free. i found if if you remain silent to the voice prompts a live person will come on after a minute or two. and that workes much better than the crappy voice recognition. if you don't want to leave your computer on when for example while you go to work or away for the weekend , leave it off. you can have it forward calls to your cell. if you do nothing the voice mail works even with your computer off. you can retrive your messages from any phone where ever you are. even when i was a little boy you couldn't get phone service for $1.50 per month. and this guy cuban something who i guess is just trying to protect the unwary. in this case you are just wrong. may i suggest a warm glass of milk and a joint.

[Snowangel]

Here's the Better Business Bureau page for Magic Jack.
http://search.bbb.org/Results.aspx?n=Magic+Jack&add=&c=&st=&z=

[Highwaydawg]

So what is it? Is the Majic Jack a peice of crap or does it work decent? I guess I'll just have to try it myself.

[SuzyChronos]

I haven't had my magic jack long, but I love it. The only thing I didn't like about it is they don't have my area code, but WTF I'm using Washington DC

[Storm]

Hey I'll probably get accused of spamming bcuz I mentioned where I got mine and I am new here too. I actually thought this was a Magic Jack forum when I googled it :-)

but for those of you who do want an opinion on the lil device -- it works for me with no problems for the past 3 months.. and I was able to get customer support from the reseller .. email me and I will tell you where ... I wont leave a link .

Storm

[dialingfordollars]

I see some people had problems and some didn't. I went thru some of the same stuff with Vonage at first a real pain but I wasn't switching back and now it's reliable for the most part. I run a home business and have an 800 # so I need more info before I would switch. I use Skype for my international business - no charge either, some connectivity problems but easily called back. How do incoming calls work? If your phone line is hooked to it does your phone ring the same?

[ashbeeigh]

god damnit. someone lock this thread already.

[mrdmartinez]

New person here.... I just wanted to take a moment to thank those that posted their MagicJack hell stories. I did see the late night infomercial and decided to Google for any problems before kissing-off $40.00 cash and subjecting myself to customer service staff that is trained in stone-walling tactics. I also believe that many of you are right in addressing the obvious Magic Jack spammers/sales support postings. It's not logical why the same Magic Jack sales support people continue to re-enter their sales postings time and again; their obvious Magic Jack spammers/sales people.

In any case, thank you for the warnings.... I'll look elsewhere for VOIP or will play the wait-and-see game before taking any VOIP plunge. Besides, the cell carriers are dropping prices every month. Primary cell service is now the way to go... at least for me.

All my best to those that posted the warnings, thank you!

David

[Kori Ellis]

god damnit. someone lock this thread already.

Why? Why does it bother you (and others) that people want to discuss whether it's good or not?

[remingtonbo2001]

Why? Why does it bother you (and others) that people want to discuss whether it's good or not?

:lol I'm glad Kori finds these user-reviews as interesting as I do.

[Kori Ellis]

:lol I'm glad Kori finds these user-reviews as interesting as I do.

I just don't know why it bothers people so much :lol

People are finding this thread from searching on Google.

[satman8000]

A buddy of mine has bought about 5 of these and can't stop raving about them. I called him and it sounded great. I have a Vosky Exchange 9000 that cost over 1000.00 that allows me to hook up 4 lines to my business phone system using Skype. When I subscribed to Skype Pro for 36.00 I can purchase a Skype-In number for 24.00. That's 60.00 a year for the same deal that Magic Jack has for 20.00 a year. With Skype I pay 3.9 cents connection charge plus 2.1 cents per minute to forward calls to my cell phone. With Magic Jack its free. I ordered 2 Magic Jacks last Friday and I'll repost once they arrive. My buddy says he can call Puerto Rico free. I have not been able to verify that.

[satman8000]

By the way, I am not a spammer. I am a current Skype customer. Skype is free when you call Skype to Skype. You can call me on Skype at satman8000 if you have any information on Magic Jack. I thought Skype was good but this looks better.

[ChumpDumper]

:lol this thread is going to double our membership.

Magic Jack forum!

[timvp]

I had some wasp honey today. That ish is good. Anyone ever eat wasp honey?

[ShoogarBear]

I had some wasp honey today. That ish is good. Anyone ever eat wasp honey?Are you talking about Kori? :oops

[Kori Ellis]

Are you talking about Kori? :oops

:lmao

You made me laugh out loud. How did you know I was Protestant?

[CubanMustGo]

Since this topic sees so much traffic - is there a way to put pop-up ads, etc on just the one thread?

Prolly not, too bad given that it's getting tens of thousands of hits.

[lifelessmindtrap]

magic jack seems to be self sufficient, its easy to install but the downfall right now is that if your people are local to your area if you had to use an outside area code because yours is not available they have to pay the charges even if longdistance to call you but other than that its a good item. i have one tried it and sent it back after 5 days because of this alone.

[Gainde]

I have one for over a year now and I like it the onli problem they do not have nebraska area code and it is not fun for your friends in the samt city to call long distance.

[jojog42]

I have had the MJ since October of 2007 and it was working on and off. All I would do is run the upgrade and it would work again. However, about a month ago the MJ disappeared from my computer altogether. There is no drive for the MJ and the softscreen is missing. When I try to explain this to the Chat techs they insist I run all their programs again and again. Once they run out of options they tell me to reboot my computer and if the problem still exist to chat again. I have chatted about 10 times already and each time I need to start right from the beginning with the new tech. They don't want to hear that you already performed all their programs to fix it. It's frustrating and not worth it. All I want them to do is replace it for another and they won't do this for me. So be careful if you purchase because it may work for a short time and than stop running.

[thewebguy]

I love the service I have it and now I am selling the units so if anyone is interested in purchasing please let me know

Does exactly as advertised can email if interested

optwizard @ gmail (dot) com

thanks

[remingtonbo2001]

Judging by the user-reviews, I think I've found the solution for those having trouble with their MagicJack.

In order for your MagicJack to work properly, you must root for the Spurs.

[thewebguy]

Parker passes to Tim Dunkin Slam dunk and whats this Parker is making a call from his MJ to tell his family about the great play

[Sparky1102]

What a pile of crap! The Magic Jack is a half ass attempt at being something it's not. The device's performance is spotty at best. I have the highest available ATT Broadband service and the thing still works intermittently...when it's even working. IT'S JUNK!!! Oh, and don't bother trying to get technical support...sticking bicycle spokes in your eyes is less painful. Don't waste your time or money...or if you must spend, save money and get the next best thing...two cups and a string. If you still refuse to heed this warning you can buy my Magic Jack on eBay.

Have you sold your Magic Jack yet?
Hate to say this, but you must be a little delusional. I purchased one and it works just fine. I do have to agree with you however on the quality of the tech support. It is quite inferior. I read another post about acquiring an RMA number saying it was impossible. I called and got the information, went to the web site they provided and was given an RMA number and an address to return my product immediately.
Soooooooooooooooo.....

[Mrjag]

Regarding the Magic Jack. I just received mine in the mail. I've made several phone calls and everyone on the other end says my volume is low. I hear them fine....but they
say my voice is very soft. I've gone on the Magic Jack "chat" support line and they really had no idea how to increase the volume. Support is very weak. I also tried 3 different phone's on the system and nothing changed.

[Foxmantampa]

I got rid of my home phone last year. I set up my laptop to run the magic jack full time. I disabled the standby mode on a laptop, set up the laptop on our home network, and it has been working 24/7 for months. I reset the computer once a month when I do updates. With a family constantly using the home phone, it was great to kiss that monthly bill goodbye. I have since given one to my father and my sister.

[CubanMustGo]

It just amazes me that ppl find this thread (yes, I know, it's about the first thing you see if you google the thread subject), post their supposed experiences, and disappear into the ether from whence they came. :lol

[Magic Jacker]

I got my Magic Jack from a hooker. It worked GREAT! She had me up and running in no time! I wanted to plug it into her USB port but was afraid I might download a virus. Anyway, my unit works just fine... so if any of you unsatisfied users out there want to give me a Magic Jack, I'll take it!

[ashbeeigh]

It just amazes me that ppl find this thread (yes, I know, it's about the first thing you see if you google the thread subject), post their supposed experiences, and disappear into the ether from whence they came. :lol


If I found the forum I would at least take a look around before I posted once and then retreated back into the interwebs. It's crazy. But, whatever floats their boat! :lol

I like my regular phone just fine.

[remingtonbo2001]

But, whatever floats their boat!

:lol I thought I was the only one that still used that line.

[ashbeeigh]

:lol I thought I was the only one that still used that line.


Please. I drop that line at least three times a day.

[Storm]

If I found the forum I would at least take a look around before I posted once and then retreated back into the interwebs. It's crazy. But, whatever floats their boat! :lol

I like my regular phone just fine.

Hey I found this forum while looking around for a magic Jack info... I havent heard a damn thing about the Spurs and I am still here ...

You guys are interesting... and guess what I am a " MAGIC FAN " I am from Florida with the Orlando Magic. Where we Kick the Spurs candy asses!! LOL :rollin:rollin:ihit

[CubanMustGo]

Hey I found this forum while looking around for a magic Jack info... I havent heard a damn thing about the Spurs and I am still here ...

You guys are interesting... and guess what I am a " MAGIC FAN " I am from Florida with the Orlando Magic. Where we Kick the Spurs candy asses!! LOL :rollin:rollin:ihit

And you've got the :lobt::lobt::lobt::lobt: to prove it, right?

As for why you don't hear more about the Spurs, consider that an intelligence test.

[BenLev]

I've been using Magic Jack for about six months and it is awesome. Technically, I think Skype (www.Skype.com) is better but that's a whole $38 per year to call regular phones. Skype to Skype is free. The thing I like about Magic Jack is that you can just plug a regular phone into it. By the way, Skype is software only (plus headsets). The hardware that comes with Magic Jack eats up one USB port (two if you forget to bring the extension cord that they provide.

Ben

[NASpurs]

What I find funny is that when these people sign up for an account, they get to choose what NBA team they root for. Shouldn't that set alarms that maybe this isn't a forum specifically made to discuss the Magic Jackoff or whatever it's called. :lol

[Kriz-Maxima]

For some reason this thread disturbs me, i can't quite put the finger as to why.

Keep it coming.

[redroses]

:ihit I had the same problem. I don't think they have a RMA system. They want you to jack with them until you've used up your free trial time, then they charge your account saying you failed to return the product during the free trial time.

[remingtonbo2001]

:ihit I had the same problem. I don't think they have a RMA system. They want you to jack with them until you've used up your free trial time, then they charge your account saying you failed to return the product during the free trial time.

Did you tell them you were a Spurs fan?

I'm pretty sure Spurs fans get a 10% discount. Try that next time.

[billie_baby]

I just got this service today, and even tho i talked extensively with a tech before I bought it and asked for any draw backs, they said no. It does have a few. Number one ( a big one in my book) it doesnt carry all the states yet, so i couldn't get a local number. That means any local friends will have to make a long distance call to call me. Number 2...unless u disable Magic Jack then reboot, u can't use any messenger voice..ie. msn, yahoo to chat out loud...won't let u. Number 3....its NOT as clear as they tout...its like a cell phone kind of breaks up some. Hope this helps.

[CubanMustGo]

That's because you're not on the Spurfan account plan. Local numbers, clear signal, customer service in the US, and you can use any messenger voice to chat out loud.

Call in and ask for the "TD21CHAMPION" plan.

[2ndchance]

Ok.. Be nice, as I am a first time poster here. Also, that I am in Phoenix and a Suns fan. LOL. Don't hit me! LOL!

Anyway, I wanted to throw in my 2 cents on this MagicJack thing. A friend from RadioShack turned me on to this. I, in turn, told my brother. We both ordered one last month. Mine has been sitting on my desk (unopened) while my brother installed it as soon as he got his. He doesn't like it. He's having issues with choppy calls if he does anything on the computer, while talking via MagicJack. Even just doing a Google search. This suprised us both, as he's paying for Crazy Speed at his home. A 2MB upload and a 25MB download. He told me that he was going to return it as he is nearing his 30 day trail.

This prompted me to try mine out because I don't want to miss the 30 day trial deadline.

For me, it was the opposite. Mine ran perfectly. I have a 1MB upload and a 15MB download. I placed a test call to my wife's cell phone and had a conversation. During our conversation I opened up several web sites, then went to YouTube to stream a video, and lastly, went and downloaded XP SP3 beta. Each test, I did not run into any choppy conversations or anything. Our conversation did not miss a beat.

While searching elsewhere I read that MagicJack has some kind of Optimizer program that you can download and run. Maybe it will help out those who are having trouble. I passed the info to my brother to see if it helps. I'll report back after he does this in a day or two. In the meantime...

GO SUNS!!!!!!!!!!!!!! LOL.

[doobles]

Pardon for the interruption. :) I did a search on Magic Jack and came here.. LOL

I will pass along a few comments. First of all there is a very nice Magic Jack Forum. It is not operated by Magic Jack and not affailated with the company.. http://unofficialmagicjack.forum2u.org/
If you have a question it can be better off answered in that forum.

Also.. for those of you who have a distant area code or a local number you can probably try Google's Grand Central. It is a call forwarding service that is free of charge for now. http://www.grandcentral.com. You can just enter your Magic Jack phone number, and all the other phone numbers you have (cell phone, land phone), all of your phone numbers ring at the same time when you receive a call. It comes with free voice mail, and some nice call screening features. If you have a used car salesmen that keeps calling, you can block that phone number so they get a recording the number is disconnected. I suppose this isn't the type of forum to be discussing this stuff. I thought I would buzz in and give you the information about Grand Central and the Magic Jack Forum.. :) Hope this helps out everyone..

[JustaMom]

Yes, I'm new, This is my first post, and I'm sorry, I really don't follow basketball. I'm here because I ran across info on magicjack and wanted to do research on it. You know the saying: sounds too good to be true.... I've been lurking on all the chats I could, to read what people are saying about the device. Since I'm a stay at home mom, saving money is important. Ok, based on what I've read from a variety of sites, I decided to order a magicjack based on the fact that it seems to get more good reviews than bad. I also had reason to contact their customer service regarding my order. Customer service is the pits. The company obviously outsources, and I'm betting the reason customer service is available only on-line is because the operators probably have really heavy accents. They no doubt are working off scripts. In any case, the company is attempting to keep costs down and as a consumer who appreciates a nearly free service,, I hope my customer service needs are null after I receive the device. Well here goes $40, wish me luck.

[Man In Black]

I love the fricken thing. It works fine for me.

[MiaWeather]

I happened to find this forum via Google (thanks).

I haven't ordered the MJ yet, still trying to gather information.

Concerns I have before purchase (in no order of importance):
1) Will my area code be available. As with others, I don't want to make my (cheap) friends pay LD for a call to me.
2) Will MJ work with my anti-virus, or is that just an installation issue?
3) Will MJ work with my wireless phone? I will continue with local service if I lose mobility: I do not wish to be tethered to my PC.
4) Is technical support as bed as the postings here state?

The current BBB information on MJ LP:
Cmpl Type of Response
44 Making a full refund, as the consumer requested
1 Making a partial refund
29 Agreeing to perform according to their contract
1 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered
31 Unassigned
107Total

BBB Composite Grade: D
Magic Jack LP PO Box 6846 West Palm Beach, FL 33405
Magic Jack LP 5700 Georgie Ave West Palm Beach, FL 33405

Like the saying goes, if it sounds too good to be true . . . I'm waiting on this one. For now. I'm letting a friend test this first.

Thanks to all for postings. I will check back for responses.

BTW: Would it be too much to ask for the first or second pick in the upcoming draft? First to last in 2 seasons. It hurts to think.

[Slydragon]

Crazy view count on this thread.

[ashbeeigh]

I love the fricken thing. It works fine for me.

I value your input above any other of these other "1 posts" people.

Thank you. If I ever needed the service I would take your opinion into consideration.

[JustaMom]

Ok,,, I ordered and got the device really quick! They charged my credit card even though I thought I was to get the "30 trial". After attempting to talk with Chat, they said someone from the accounting dept will contact me via email in 24-48 hours.
Someone emailed me back the next day, anyway after several emails back and forth, (We emailed several times, which ended up being quicker than the on line chat), I stated that I needed the 30 days because so far the device hasn't worked properly.
Then the responder stated he could help me with install and asked for my phone number and that he'd call me back at a designated time. He called me back! And since I was short on time when he called he said to either email him or call him back tomorrow (today) when I was ready to work on my computer. Weird!!!! Especially when I had contacted chat several times, and I swear, those people are not from our planet.
Here's the status right now.
--The MJ seems to work great on my really old laptop.
--The MJ doesn't work on my more up-to-date laptop.
--My charge card has already been charged, and I'm not just talking about a "temporary" charge.
--I actually talked with a real person who sounded like they knew what they were talking about.
--If you have a prize-fight bout coming up and need to get worked up or just feel too good about yourself on any one day, you can contact MJ chat. They will get you frustrated in record time.

So far, I'm continuing hope that this will be a good product once the bugs are worked out.

[JustaMom]

Oh, and I forgot. The MJ website lists the area codes that are available. I found mine! But,, when I went to register the device, my area code was not available! Again, after a worthless and timely "chat" session, they finally told me that they were out of numbers in my area code and that "engineers are working on it" . Like I'm supposed to believe that? I think they just told me that because I wouldn't let the issue rest since their web site claimed it had my area code "active". They said to check back in a few days. I won't hold my breath.

[mopar61]

Just received mine. Plugged it in, signed in, and started using it. Awesome! I had been paying almost 40.00 month for charter VOIP with fees and taxes. This is saving me 460.00 per year. Plus you get a cool contact book with the software. Voice quality is as good as my charter cable VOIP. Im buying 2 more for a couple friends overseas, but international calls are 2 cents. Canada is free.
This is the best 40 dollars Ive ever spent. The website says it is averaging 20,000 new accounts per day right now, and with Vonage on its last financial leg, this could sink their boat. Good riddance. The 40 bucks a month im saving fills my gas tank.:flag:

[danman]

Does someone with a lot of posts have this and would like to share their experiences? These new people...I can't really take their opinion on it without a grain of salt. I know, I'm new too, but I'm not pimping for the Magic Jack. All I know is I saw this cheaply done infomercial about it and I was interested. More interested than I was with John Basedow's, "Fitness Made Simple" at least.

I'm a Knicks fan. Pretty much just waiting for the lottery and the search for what coach will be fired next. Sigh.

[Slydragon]

Just received mine. Plugged it in, signed in, and started using it. Awesome! I had been paying almost 40.00 month for charter VOIP with fees and taxes. This is saving me 460.00 per year. Plus you get a cool contact book with the software. Voice quality is as good as my charter cable VOIP. Im buying 2 more for a couple friends overseas, but international calls are 2 cents. Canada is free.
This is the best 40 dollars Ive ever spent. The website says it is averaging 20,000 new accounts per day right now, and with Vonage on its last financial leg, this could sink their boat. Good riddance. The 40 bucks a month im saving fills my gas tank.:flag:

Ok it's ended with a Go Spurs Go flag but the team under his user name says Bobcats. spammer

[Jim C]

I must say that when I received MJ 3 weeks ago I was excited and impressed. I purchased it for the purpose of using it in trips overseas and follow up communication. My next trip to China was great! MJ worked after a little help and upgrade for Vista. I made local calls in China and calls to US. The calls had intermittent glitches in reception on about 40-50 % of the calls, but what the Hay. I found that it works better using handset than the computer mic and speakers. When I returned to the US I was disappointed that I could not call my contacts in the Guangdong province in China to follow up on the visit. I bought overseas minutes from MJ but only got a message “You have 500 minutes, your call is being routed please wait.” A 3 tone busy signal bleeped and then dead air. After several minutes I gave up. I tried several more times with the same number and other numbers in China. This area is on the mainland across the harbor from Hong Kong and the province has the largest industrial areas in Southern China and a population of approx 30+ million people. Not exactly the boonies, I relaxed and got on line with MJ support, after all they were a great help during my Vista upgrade. Of course I first tried the same numbers on my cell phone and land line with no problems. Since I only have a time slot to call after 5:00pm PDT I tried again the next day and 2 days thereafter logging in 5 hours of effort and 4 online help sessions. I got the impression that the help people were not in the US and did not have the clearest understanding of everyday US speak, but he tried and after it was obvious the first session was getting nowhere. I asked to have a senior tech call the next day. The response from ‘Chris’, “let’s try restarting your computer.” End of session.
Initiated another session and got ‘Christine’ and went through the whole routine again. ‘Christine’ was not as forgiving as ‘Chris’ and tried to tell me I was dialing wrong or it was the fault of the phone number I was calling or the system is not suitable for MJ. I replied that other phones worked fine and I have tried number in Hong Kong Guangzhou and Shenzhen. It is inconceivable that MJ would not have a handle on a region covering thousands of square miles of heavily populated area and two countries considering Hong Kong ‘s infrastructure is separate from Mainland China. I refuse to believe that this is a problem which cannot be easily fixed! If I need to do something different or change a setting, fine. Tried 2 more times on 2 computers talked to senior and twice senior techs which were no more informed than the others. I was then told that I was on a router that needed to be reset to accept the use of certain ports. Now I have to bring in an IT guy to see if that works? Each of the last 3 sessions I begged that they have someone triple senior call me and got promises that someone would each time. I had the ports enabled , but was tod it was dangerous and may allow intruders through my firewall. That also did not work, although it took longer before I got the bleeps and dead air. I gave up. After sending 2 e-mails through the MJ website with no response I started checking out how I could get my money back for the pre-paid overseas minutes and found nothing. I considered returning MJ and signing up with one of the other services. Wrong! You have to send it back in its original package which my secretary was kind enough to dispose of while tidying up when I was overseas. So now I can only say that I hope they get their act together because I can only use 50% of the intended use I budgeted for MJ. Also read the fine print, there is NO warrentee or guarantee that MJ will work at all! So beware, save your box and take your chances for 3 weeks then send it the Hell back if it does not satisfy your needs. Good Luck
Jim

[fred garvin]

magic jack is not very good to me

[BCarter]

Oh boy. I should have come here BEFORE ordering this thing...and I don't even have it yet!

Let me explain...yes, I got sucked in. I ordered one...on their free trial, no less.

Guess what happened today? They BILLED my card for it AND their $50.00 5 year plan! HUH???? While trying their "live chat" to ask about this, I got "mysteriously disconnected" every time I asked a question about the billing problem. Coincidence? Doubt it!

I'll post again when (IF) I get the darn thing and IF it is real. Yes, I am new here, yes this is my first post. I am nervous about this one, as they have NO customer service NUMBER and they give no company address. BOTH are VISA/MasterCard processing violations. I know...I'm stupid...fell for this one.

Be careful if you haven't ordered one yet.

BCarter
Kentucky

[jgordop]

Hi,

First off, I do not work for Magic Jack or have any financial interest in the company. But I sure hope they stay in business.

I bought my Magic Jack in February and love it. So much so that I just bought a 4 year extension for about $50, it used to be about $20 per year. That gives me 5 years of local and long distance phone service for under $100. By the way I did the free trial and was not charged until the trial period expired.

I am using an area code from the area where most of my relatives live so that they can call me with a local phone number, since they have expensive long distance charges with their phone company.

The only problem I ever had was low volume which you can adjust by opening the program on your computer.

I have used the online chat and it worked for me, (the volume problem), their folks were friendly and helpful.

I think most of the problems were with earlier versions of the product. They started supporting MAC in January, if that is what you are using. They don't currently support LINUX, I was thinking of getting a LINUX based OS but will not unless they start supporting it.

I use Windows Vista with DSL high speed internet and have no complaints.

I have everyone who comes over try it and everyone loves it. My wife says they should be paying me royalties for being their best salesman. I even recommended this product to some retired friends living overseas and they are now ordering it. They just got their high speed internet service and were previously using internet cafe's. They have been spending well over $1000 a year on calls back to the US.

I am cancelling my land line phone and going to use Magic Jack and my cell phone exclusively.

My phone company charges an extra $10 per month for DSL without phone service. I currently pay about $60 a month for telephone service, so Magic Jack will be saving me over $500 per year + I will be able to call my overseas friends for free when they get their Magic Jacks.

Hope this helps

[onlyme]

i included this site as part of my research into magic jack 60 days ago. i guess there will always be people who dislike some product but i have found the phone to be great as just my home phone. i have free long distance and lots of minutes on my cell phone but its a great back up.
i used net phone back in the day before anybody even heard of VOIP. that program was crap but free. i admit i had a few glitches he first week i bought it. sound quality was bad, not the easiest to set up my voicemail and then suddenly it didnt work. but all new technology has some glitches.....remember when windows first came out?? since my first week of useage, i have not had a single problem with this phone....and i leave my computer on all day long. if it seems to be slow or the phone quality isnt what i am used to then i just unplug the usb device and then plug it right back in.....its the same thing you do when your computer sits too long....if anybody is on the fence about getting this thing, then just email me and i will give you my magic jack phone number and you can see the quality....i dont work for them at all, but i have found enough value in this system to promote it to all my friends and family!

[BCarter]

OK. I've only been using the Magic Jack for today so I'm not heavily experienced. However: Here are my observations...good and bad:

The GOOD STUFF: Call Quality: Quite good! Some phones you call are "over modulated" sounding...they sound distorted but understandable. I only have this problem with one relative's AT&T Cell Phone but the rest have been good! Calls come in just fine as well. THAT part is good! Overall I would rate teh sound quality somewhere between acceptable and quite good. When you get a voicemail message, the service emails you with a message. It has a player inside the email and you can actually listen to the message as a wave file from your email. That's cool!

The Bad: I keep having an voicemail issue. I call it from the phone hooked to the Magic Jack and get the greeting and get into it. When I call it from any other phone, I get complete silence...no greeting plays and it starts recording in about 10 seconds. About 2 times out of 10 the voicemail DOES pick up and give the greeting message and take messages just fine.

The Customer Service in my experience so far SUCKS! When I tried the live chat deal when they billed me right away for the "free trial period" AND their 5 year platinum plan, we "mysteriously" kept losing our chat session as noted in my first post. SO, I tried again with the voicemail issue. You know the definition of insanity? You keep trying something the same way expecting a different result...fits here. SAME result! :( Explain problem, get "I see, I understand..." then get disconnected! GRRR!! No number to call for hep either.

I AM going to keep it and get a phone with a built in answering machine and forget their voicemail until they get their bugs worked out. The MAIN bug I would like to see worked out is their absolutely lousy customer service! If they get the bugs and customer service stuff worked out, they will have an absolutely phenomenal product!

[jbspur]

I finally got my Magic Jack phone number for my city. Guess what---Everyone making a call to me using my "local" Magic Jack number has to dial in using long distance. I contacted Magic Jack via live chat & they gave me the run around and around and around..... So--- All of my incoming callers must use long distance no matter where they live. If you want to use your Magic Jack for local sevice, your friends will be payibg for it for you! How underhanded can you get? Everone check this out. It is true for me. Is it true for you?

jbspur

[jjnla]

MagicJack does not live up to it's advertising and customer service is so feeble it has to be a joke. Anybody who reads the positive statements should be able to tell they are "ads" for MagicJack. Unfortunately the company behind MajicJack want's your money and doesn't care about if you get what you paid for. Customer service or honesty in advertising is not an important issue for this product. They have been taking advantage of the consumer since day one and nothing has changed but the amount of advertising. They are working hard to increase visibility to get your money.

In short, Magic Jack is a good con-job but doesn't deliver on it's promise.

Remember if it sounds to good to be true, chances are it is!

[sara518]

I have a Magic Jack. I got it a month ago on the free trial. I have been using it daily.......works fine for me. I didn't get charged until my 30 day free trial was over. for people who are getting charged more then the 39.00 are probably not paying attention when going through the sign up process. It asks you if you want to buy more years ect. If you don't tell it no you will get charged. I was very careful to read every single page entirely before moving on. So far I have had no problems. I'm going to be buying one for a friend overseas.

[bighooch]

What a pile of crap! The Magic Jack is a half ass attempt at being something it's not. The device's performance is spotty at best. I have the highest available ATT Broadband service and the thing still works intermittently...when it's even working. IT'S JUNK!!! Oh, and don't bother trying to get technical support...sticking bicycle spokes in your eyes is less painful. Don't waste your time or money...or if you must spend, save money and get the next best thing...two cups and a string. If you still refuse to heed this warning you can buy my Magic Jack on eBay.

do you still work work at att

[xrayzebra]

MagicJack does not live up to it's advertising and customer service is so feeble it has to be a joke. Anybody who reads the positive statements should be able to tell they are "ads" for MagicJack. Unfortunately the company behind MajicJack want's your money and doesn't care about if you get what you paid for. Customer service or honesty in advertising is not an important issue for this product. They have been taking advantage of the consumer since day one and nothing has changed but the amount of advertising. They are working hard to increase visibility to get your money.

In short, Magic Jack is a good con-job but doesn't deliver on it's promise.

Remember if it sounds to good to be true, chances are it is!
(you need to go with ++++++ company it is a better VOIP)


I started this thread in December of last year and got one
of the MJ in Jan. It worked and still works exactly as
advertised. Customer service (tech support) does suck,
that I will give you. But it works as it said it would.
I am still looking to buy another one if someone wants to
sell theirs at a discount rate. Just PM me.

[MRSMONTI]

How about paying 20 bucks a year for all the calls you
want and have the ability to call from any computer.
Not a joke or gimmick and I am not a salesman for them
but this what they promise.

magic Jack Link (http://www.magicjack.com/site/index.html)

By the way I haven't tried this, but I am going to try it.
30 day free trial. What can you lose?

[MRSMONTI]

OK HONESTLY I NEVER GOT MINE I WAITED 3 WEEKS AND ON TOP OF THAT I SEND EXTRA MONEY SO IT COULD BE SENT IN 3 DAYS NEVER GOT IT AND SO I WILL SEND YOU WHAT THEY WROTE TO ME IM ALYISSA..


THIS WAS TODAY


Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Chuck'

Chuck: Hello, how may I help you?

ALYISSA and my name is alyissa please check my account

Chuck: thank you for addressing your concern

Chuck: May I know the exact nature of your problem with full details please?

ALYISSA : make sure that they do not charge me anything i still havent recieved the majic jack for going on 3 weeks ok then every time i ask it is always an excuse im no longer interest with this garbage im fustrated and all this is ...is a waste of time and money so i even paid for expidited shipping to recieve item in 3 days didnt get that either false advertisment i must say any ways make sure not to pull out money or i will have to address this in court ok

Chuck: thank you for that

Chuck: Your credit card company may put a hold on the amount temporarily, but we do not process any charges until the Trial Period has expired. Please contact your credit card company if you need more details

Chuck: you order has not yet been shipped and do not worry you will not be charged of anything

ALYISSA : exactly it still hasn't been shipped that is ridiculous and your company is a fraud and a waste im sure i will post this on the forum so everyone know how you handle business i should have listened to every one elses complains...............

Chuck: im very sorry for that

Chuck: please do not worry, we will report this to our engineering and billing department and we will look into this issue now

ALYISSA : and no im not contacting my credit card they better not even try to attempt to place an order more yet since i havent got the item nor it hasnt been shippd out plus you guys can remove my information

ALYISSA : i dont want it to go any further

Chuck: Im very sorry about this

ALYISSA : sure i bet i dont know how you guys expect to make business with the way they handle things

Chuck: we will try and resolve this issue of yours

ALYISSA : i will keep this conversation in hand

ALYISSA : bye and tell mrs majic jack he is a bs


AND THIS AS WELL WAS TODAY








Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Amber'

Amber: Hello, how may I help you?

ALYISSA my name is alyissa and email is XXXXXXl.com ok listen i am pissed of you guys took 46.90 out of my damm account and i never recieved the majic jack i recorded all my conversation a matter of fact i have a recorded conversation on you guys stating you will not take out the amount since it was not shipped out nor did i ever get it on time i want my refund right away i am not playing this made my account bounce and you guys should be held responsible do to the damm fact you guys were not authorized to take it out and when you were authorized it was to be taken out in june what kind of company is this i am very upset

Amber: Are you use the debit card or credit card?

ALYISSA : and i have proof you guys sent showing it would be taken out in june 16 th 30 days later i still aint get my stuff

ALYISSA : this is my card you guys took money out off with out permission

Amber: we advertise that, we do not bill you for 30 days, we only made an authorization on your card that it will be billed after.30 days

Amber: Sorry for any inconvenience

ALYISSA : yes it hasnt been 30 days

Amber: The money is till there in your account,

Amber: It just that the bank has put a hold on it,.

ALYISSA : so why they are touching it

Amber: So it is not available for you to use.

Amber: An authorization is used to verify that the customer has the amount

Amber: I apologize for any inconvenience

ALYISSA : i dont care i didnt want it why the hell they touched

ALYISSA : i dont want the majic jack it is a fraud i want my money back now you guys need to release my money asap

Amber: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

ALYISSA : or i will call the fraud department i said i didnt want it

Chat InformationPlease wait while I transfer the chat to the best suited site operator.

Chat InformationYou are now chatting with 'Maynard'

ALYISSA : no longer after waiting so long for something so simply and it hasnt even been shipped

Maynard: Hi Alyissa

ALYISSA : look at the previous conversation i am pissed and want my money the last operator i spoke with i kept the conversation in record said i will not be charge and my card will not be touched because i dint want this dumb majic jack i am so upset my account is going to bounce if you guys dont release my money

ALYISSA : plus you guys havent even shipped it how you figure to take the money quick but not send the item no no i will contact the fraud line if it is not release

ALYISSA: this is bs

Maynard: Are you using a debit card?

ALYISSA : debit credit which ever

ALYISSA : you can use it as both

Maynard: The difference is, if customer pay with a Debit Card, we automatically get the money since we can't put a hold status for such transactions. But, even if we got them billed we will still keep that bill as hold/pending on our end. If they decide not to continue with MJ and they're still under the 30 day trial period, then we will give back the charge as "refund".

ALYISSA : i did use my debit card ok but you can use it as credit to which way you guys did it is not my problem i want my money if my bills bounce cause of this i hope you guys are ready to pay

ALYISSA : more so that the representatives before said it wouldnt be touched

Maynard: Your money on our end will stay on hold and will be taken out after the trial.

ALYISSA : well i canceled my order i never received the darn thing and you guys still didnt ship it it has been 3 weeks and by the time i do get

ALYISSA : it i wouldnt even have 30 days to try it what kind of games are you guys playing

ALYISSA : dont put it on hold give me my money and i want it now i canceled my order ok before you guys took out the money ok so that is unauthorized

ALYISSA : that you took the money look at my account he just told me it hasnt even been shipped

ALYISSA : stop playing and release my money

Maynard: Please try check back later Alyissa since one of out tools which has the record of your order is not accessible.

ALYISSA : or i guess im contacting the fraud department and showing them all my previous conversation since 3 days ago

Maynard: I will work on this one and we will be releasing your money if your order is not yet shipped.

ALYISSA: no i guess it hasn't as of this morning like i have do you want to see what the rep wrote to me

Maynard: Let me check if I can see your record Alyissa.

ALYISSA : go right ahead

ALYISSA : i know i have the conversation recorded and it hasnt been shipped

Maynard: Thank you for patienlty waiting but your order was shipped today.

Maynard: It was earlier.

ALYISSA : Chuck: you order has not yet been shipped and do not worry you will not be charged of anything

ALYISSA : that is what he wrote i dont want the damm thing

ALYISSA : i said it very early

Maynard: Okay

ALYISSA : they on your end should have did what they needed to all i know is that i want my money

ALYISSA : i am not going to pay over draft fees for the mistakes on your end

Maynard: I will take off the charges so it will be removed on your account. When the package arrive at you, all you need to do is not to accept it so it will be shipped back to us.

ALYISSA : trust me i wont execpt something i never got on time im no longer interested

ALYISSA : at all and never would be again any ways when will i have my money my bills are comming threw tonight

Maynard: Okay

ALYISSA : and tomorrow

Maynard: It will be processed right away.

ALYISSA : ok so

Maynard: Please chat us back if tomorrow or the next day the charge is still showing.

ALYISSA : when will i get that refund or that hold should be removed right away can i get a confirmation number on that so i can give it to my credit card company so they will release it

ALYISSA : see thats the problem if it still shows my account will bounce and im not going threw this un nessesary junk

Maynard: You are welcome

Maynard: Please click the link below

Maynard: http://my.magicjack.com/returns.html

ALYISSA : and do what

Maynard: So that we will have record and you will get a number.

ALYISSA : ok i did nothnig is comming up

ALYISSA : it is blank with an x on it

Maynard: Scroll down

ALYISSA : yea i did

ALYISSA : nothing

Maynard: I will do it for you.

Maynard: One moment please...

ALYISSA: k

Maynard: Click here to get your RMA number

ALYISSA : Here is your magicJack™ Return Information You must return your magicJack™ within 2 weeks for return credit. Please print this page and return it along with your magicJack™ to: magicJack PO Box 6846 West Palm Beach, FL 33405

Maynard: Thanks

ALYISSA : why it says that im not waiting no freakin 2 weeks

ALYISSA : for my dam credit

Maynard: Don't worry about the message.

Maynard: I will report this issue and this will be take cared of right away.

ALYISSA : so if its not back in my account my money tonight what i need to do

ALYISSA : cause trust me im not paying for my account over draft

ALYISSA : i will have to call the fraud department

Maynard: You go it Alyissa, it will be processed right away.

ALYISSA : ok i will check by tonight and i will send our conversation immediately to the credit depart and fraud line just incase

Maynard: Okay

Maynard: Thank you for chatting. Good-bye.

ALYISSA : no just make sure i have what i need i really dont want to take it further or to court if my things bounce bye

ALYISSA : hope you understand what im saying

Maynard: Have a wonderful day!

ALYISSA: yeah sure and stressful one to bye

[Sjs1955]

You know Joe, one thing, if you are travelling and have a laptop
and access to hi-speed internet plug the thing in and start
calling.

This is the article that turned me on, forwarded to me by a
friend, yeah, Joe I do got friends....LOL

TOP STORY

MagicJack promises dirt-cheap phone calls

Scott Dunn By Scott Dunn

Making phone calls over the Internet is nothing new, thanks to well-known providers like Skype and Vonage.

But a simple USB device from an upstart, MagicJack, promises to bring voice over Internet Protocol (VoIP) to the masses for as little as $20 USD per year.

What is MagicJack and how does it work?

MagicJack is a $40 appliance that's about the size of two USB memory sticks. You plug any analog telephone into one end, and insert the other end into the USB port of a computer with broadband access. After waiting about one minute while the device self-installs, you can make free calls to any phone in the United States and Canada (no matter where in the world you are) — there are no per-minute charges. After the first year, you pay $20 annually for these calls. That's not $20 per month, it's $20 per year.

MagicJackFigure 1. The MagicJack device (left) is approximately the width of two USB flash drives and takes about 30 seconds to initialize itself each time it's plugged in.

MagicJack rates for calls to phones outside the U.S. and Canada vary from 2 cents per minute to landlines in the U.K., Germany, and France up to $1.21 per minute to Antarctica, according to a list posted by YMax, MagicJack's parent company. Service to these countries at these rates will reportedly begin in early 2008. If the international party you are calling also has a MagicJack, the call is free.

Except for a desktop shortcut, MagicJack installs no software on the host computer. The company says this allows the device to work on PCs at Internet cafés that don't permit the installation of executable files.

One frustration is that you must wait 30 seconds or more for the software to load from the device each time you plug it in. But the great benefit is that you can easily take this pocket-sized product with you to use on a laptop in hotels or wherever you may find broadband access. Currently, only Windows XP and Vista are supported, but a Mac version is in the works.

For home use, the product has an analog phone jack, into which you can plug any ordinary telephone. For travel, MagicJack works with any standard headset and microphone, including any that may be built into your laptop. Bluetooth headsets are also supported.

For incoming calls, U.S. customers currently receive a free inbound phone number. You can choose from 116 area codes in 31 cities. That sounds like a lot, but still includes only 23 states. Los Angeles is a major metropolis that's notably absent from MagicJack's service, but a company representative says L.A. area codes should be available by Dec. 25. A list of the currently available area codes is posted on the MagicJack site.

MagicJack
Figure 2. You dial calls using MagicJack's on-screen softphone or the buttons on an ordinary telephone that you plug into the USB device's RJ-11 phone jack.

Eventually, you'll reportedly be able to use MagicJack's site to change your phone number and even port your own, existing landline phone number (for a fee). Those features, however, are not yet available.

In our tests, the sound quality on MagicJack phone calls was very clear, although there was a faint buzzing sound on the caller's end on one call. Windows Secrets editorial director Brian Livingston recently took a MagicJack on a business trip to Florida and reported no problems calling U.S. numbers via a laptop with a hotel Wi-Fi connection. Every call, however, brings up the on-screen softphone window with its built-in advertising pane on the left (see Figure 2), even if you're using a regular phone for dialing rather than clicking the on-screen buttons with your mouse.

Other MagicJack features include:

• Free directory assistance using the Free411 Web site (in our tests, this site performed poorly at finding business phone numbers, so you get what you pay for);

• Free 911 service in the United States (you enter your physical address once, which you can change at any time);

• Free voicemail (even if your computer is off); and

• Free call forwarding to your cell phone or any other phone.

The 911 service requires not only that you enter your current address, but also (as with any MagicJack call) that you have power and a working Internet connection so you can dial the number.

If you use Microsoft Outlook, you can also download a plug-in that adds a toolbar to that program for one-click dialing of a selected contact.

MagicJack costs less than other VoIP services

MagicJack is only the latest entry to a growing number of VoIP service providers, two of the most popular being Skype and Vonage.

Perhaps the most similar product to MagicJack is the V-Phone from Vonage. This USB device is the size of a typical flash drive and includes an audio jack for the included cell-style headset (earphones and microphone). Like MagicJack, you plug a V-Phone into a computer with Internet access and, after about 30 seconds of setup, begin calling. You dial out using the on-screen keypad (which is optional in MagicJack). An incoming phone number is included. Like MagicJack, you get voicemail, a call log, and a contact list.

Compared to MagicJack, however, the V-Phone rates are astronomical. Vonage's cheapest billing plan (see Table 1) costs $180 USD per year for 500 minutes per month. Unlimited calling is available for residential users for $300 per year, while businesses pay $420 per year. The fees include all calls to the U.S., Canada, and a few European countries.

Skype, on the other hand, does not include any hardware. It's free software that you download and install on your computer. The software includes instant messaging and file transfers, but to make VoIP phone calls, you'll also need a Skype-compatible headset.

Skype charges $30 a year for unlimited outgoing (SkypeOut) calls to the U.S. and Canada, plus just over 2 cents a minute for calls to 30 selected countries, more to others.

To get a number for incoming calls, the SkypeIn service costs $18 for three months or $60 per year, a price that includes voicemail and call forwarding. (You can also buy up to 10 phone numbers using most U.S. area codes, as well as those from some other countries.) By contrast, if you have MagicJack service, incoming calls are free.

Table 1. MagicJack is cheaper than similar services. (All amounts in U.S. dollars.)


MagicJack
Vonage V-Phone
Skype
Unlimited outbound
calls from anywhere
to U.S. & Canada
$20/year
$300/year
(includes landlines
in five EU countries)
$30/year
Unlimited inbound
calls from anywhere
Included
Included
$60/year
Initial cost
$40 (includes 1st
year of service)
$40
Free (software
download)
Other calling
hardware needed
Analog phone
or headset
None (headset
included)
Skype-compatible
headset

Is MagicJack too good to be true?

With rates as low as those offered by MagicJack, how likely is it the service will survive in the long haul? That's an open question, even for telecom experts, some of whom don't expect any VoIP service to last for long. But MagicJack's business model does offer some advantages that aren't found in its competitors.

MagicJack differs from companies like Vonage and Skype, who buy their connection services from telecom businesses known as Competitive Local Exchange Carriers (CLECs) and other names.

MagicJack's parent company, YMax — founded by telecom veteran Dan Borislow — is itself a CLEC that's certified in 49 U.S. states (soon to be 50). Because the company owns much of its own switching and gateway hardware, YMax can make money by giving out phone numbers and leasing the lines it owns to other VoIP and telecommunications providers.

This infrastructure also gives the company more control over voice quality, asserts MagicJack marketer Don Bruns in a recent issue of TelephonyOnline. Founder Borislow echoes this point in a Broadband Reports article.

In addition to sales of the MagicJack hardware (and the $20 annual fee starting one year later), MagicJack intends to sell advertising that will appear next to the on-screen softphone any time you use the product. Indeed, as an article on the Broadband Reports site points out, MagicJack's Terms of Service document goes so far as to state that "these advertisements are necessary for the magicJack device to work."

Whether this business model is sufficient to make MagicJack a viable, long-term success, only time will tell. In the meantime, consumers can take advantage of MagicJack's low rates and portable calling convenience wherever a computer and a good Internet connection can be found. For more information, see the MagicJack site.

I purchased this, requested the unit and 5 year subscription for $100, so far they have charged me and said I only got a one year plan. So I tried to contact them, the only way in through their online chat on their webiste if you can figure out how to get there. Then they just kept stating I only got the one year plan, REFUSED TO GIVE ME THE CORPORATE ADDRESS, EMAIL OR PHONE NUMBER. It isn't on their website either, BEWARE of this company, also I have a HP Pavillion m9100t (quad core), and this only works when I reboot my computer, otherwise when calls come in nothing happens except that it records that a call tried to connect. Also when you do talk on it sometimes it sounds like talking through a tunnel, and I do have a cable high speed broadband connection through Comcast. This is a piece of junk, if I could get my money back I would, and if you are thinking of buying it, try and find out where the company is located. There is a Magic Jack LP listed on the Better Business Bureau here in south Floriad where I live, they are listed with a post office box address in West Palm Beach, FL they have a D rating, many complaints, they are not a member of the BBB, their listing says they sale phone equipment and service, so they maybe the same company, still waiting for the company or BBB to respond to me if they are one in the same. Again it is a piece of junk from what I have gotten from its use.

[Sjs1955]

Also I have sent a few complaints through the form on their site about it not working unless I reboot, I keep getting the same exact response, giving a bunch of steps to reinstall and shut down programs that might be interferring with it!?!, if it can't work
with other software running what good is it? Basically they have all sent the same reply, obviously it is a preprinted reply they send out, have gotten it back three times from three different people, exactly the same, and of no help, it just has commen sense stuff that any idiot would have already done, except for shutting down your other software.

[Cobb]

I signed up and got my magic jack so I could save on phone service just incase I need to make calls, I am not a heavy phone user and have a cell phone I use too. 70 bucks for 5 years seems a lot cheaper than 43 a month for comcast digital.

Man, they sure spam you once you start to place your order to upgrade everything. Shipping, service, multiple units, etc. Took about 2 weeks to get it once I finally placed my order.

So far it works great. Ive made and recieved a few calls.Sure it takes 5 minutes to load up once you plug it in, but I leave it in and use it when I am not online to conserve bandwidth.

Voice mails are emailed, great for me since I am a work a holic and work in a call center, I can just check my email.

FYI, I am using comcast cable internet on an asus laptop with xp. s5200n model. Direct connect to cable modem. For fear of people not hearing me, Iincreased the volume for bothsending and recieving.

[Rawbert]

What I find funny is that when these people sign up for an account, they get to choose what NBA team they root for. Shouldn't that set alarms that maybe this isn't a forum specifically made to discuss the Magic Jackoff or whatever it's called. :lol


Hi this is my first, and most likely my last post here. I came here purely by accident looking for information about the Magic Jack and obviously this is a Basketball Lovers forum (See I did look around first) So I will not bore you to tears with some review I have or anything like that. I only decided to make a comment about Basketball. Here it is...

GO MAGIC

and no I am not that same guy as before who is the Magic Fan.

[redwingnut]

Is this forum run by majic jack?

[Cobb]

Yeah, I normally visit a scion forum as I own one of their xa cars that gets 41mpg and am just tryng to cut costs for more parts. Plus I hope the company is around in the next 5 years so I get my moneys worth. I just think the user are expecting too much from this product.

I did have a problem with people not hearing me the next day and had to reboot to fix. After a sun java update thats been fixed. It does get choppy if you try to surf or play games, however its a great savings for the expense of not computing while talking.

Just think I paid 70 bucks for 5 years of phone service. Sure it requires high speed net service and I am never going back to dial up. No more am I spending 40+ bucks a month.

[jason102178]

hey i just wanted to inform everyone that i have a new blog dedicated to magic jack like this blog here and if you are not getting answers you may need or want feel free to post on my blog also if you click on support center on the right hand side of my blog ive made a uniqe support system and you can cent me a support ticket and i will answer all of them if its regarding magic jack heres the link http://blog.jaysonberger.com/ when typing in the address do not include the www part of websites

[yaegerj]

I recently bought the Magic Jack with the understanding that I would not be charged for 30 days after the trial period, I was charged full price, with only having the product for three days. When they sent the product out, the post office lost the package, ok not the fault of Magic Jack, but when I called them to inform them of the situation, they should sent out another one at know charge, but still charged me for the original product after three days of ordering it as well. I have had the product for one week and I have had problems of calls not going through, where I was told they were having a problem with their server, and I needed to try at another time. I think the product could be good, but I don't like the misleading of saying to customers that they are not going to be charged for 30 days, because that just is not so. I plan to file a complaint with federal trade commission, and the consumer affairs division in Florida, which is where is live. I really don't like the fact that you can't speak physically with anyone over the phone. I did some research and found out that YMax Communications, owns the company, they are out of West Palm Beach Florida.

[jaffies]

So.....

all these people registered just to reply to this thread???


Hey KORI, can we get an explanation as to what is going on here?

[Kori Ellis]

So.....

all these people registered just to reply to this thread???


Hey KORI, can we get an explanation as to what is going on here?

I think I have said it a few times already in this thread :lol

But when you search Magic Jack on Google, this thread is second behind MagicJack.com. So people find it in Google, come here and post their opinions and leave.

[juststoppingby]

First off . . very sad because we got so close and yet so far. I wonder if I'm back luck for the Spurs because I haven't seen that many games, but it seems the ones I do watch they tend to loose in the last two seconds! Anyway.

What kind of program doesn't even bother being Windows 2000 compatible? Almost any new program you buy is compatible with Windows Xp and 2000 automatically, with Mac and Vista tagged on as a bonus.

My Dad bought a magic jack for my birthday, and I'm sad that he wasted his money. If the refund isn't complete and swift, I will be . . . wait. No. His temper is worse than mine, so I'm sure he'll wreck plenty of vengeance all by himself, but SERIOUSLY.

I just wanted to post because this was the first forum to pop up with a magic jack thread, and because I'm a San Antonian. :flag:

As far as magic jack goes, it pays to remember that anything that seems too good to be true usually is.


How about paying 20 bucks a year for all the calls you
want and have the ability to call from any computer.
Not a joke or gimmick and I am not a salesman for them
but this what they promise.

magic Jack Link (http://www.magicjack.com/site/index.html)

By the way I haven't tried this, but I am going to try it.
30 day free trial. What can you lose?

[SFOMAN]

Magic Jack gives you 2 number for San Francisco... 415-521 and 415-632..none of these are in San Francisco. They are in Ignacio,CA and is a toll call for calling from San Francisco. I called AT&T and it's .012 cents per minute. So if your going to call these numbers call from your cell phone if you have free minutes

[ashbeeigh]

Magic Jack gives you 2 number for San Francisco... 415-521 and 415-632..none of these are in San Francisco. They are in Ignacio,CA and is a toll call for calling from San Francisco. I called AT&T and it's .012 cents per minute. So if your going to call these numbers call from your cell phone if you have free minutes

maybe you should move out of California. I heard those Local toll calls call be be a real bitch.

[Pepe Ed]

No problem here so far between NYS US and Sicily:whine

[Slydragon]

Is MagicJack the new Skype?
Internet-call device selling 8,000 to 9,000 units per day, company says

NEW YORK - What's the fastest-growing fixed-line phone company in the United States?

It's not Verizon Communications Inc. or AT&T Inc. — they're losing lines. What about cable company Comcast Corp., which is raking in subscribers for its phone service? Even that company is being beaten by a small Palm Beach, Florida, company called YMax Corp., judging by its own figures.

YMax may not be well-known but the company has been running TV ads for its product, the MagicJack, which works with a broadband connection.
Story continues below ↓advertisement

It's about the size of a matchbox and plugs into a PC. After plugging a regular phone into the MagicJack, the user can make and receive calls much like using a regular landline.

In January, just after the broad advertising campaign started, YMax was selling a few hundred MagicJacks per day, said Jim Donlon, its chief marketing officer. Now, it's selling 8,000 to 9,000 per day, and the company is on track to have half a million subscribers by the end of June.

That's a meteoric trajectory in the phone business, propelled by the pricing: The MagicJack costs $39.95, including one year of free calls in the United States and Canada. Another year of service costs $19.95.

"It's extremely low-risk. Most people I know are willing to gamble on 40 bucks," said TeleGeography analyst Stephan Beckert, who follows voice-over-Internet providers.

Unlike most voice-over-Internet Protocol — or VoIP — providers, YMax is licensed as a phone company in the continental United States and operates a wide network of servers to carry its calls. VoIP providers generally outsource that side of the business.

Comcast, the fastest-growing cable voice provider, signed up a net average of 7,100 customers per day in the first quarter, ending with 5.1 million on March 31. Vonage Corp., the leading independent provider of VoIP that works with regular phones was averaging 334 per day, for a total of 2.6 million.

YMax's subscriber numbers are "significant," Beckert said, but he noted that its revenue is much lower than that of competing providers because it charges about as much for a year of service as its rivals do for a month. Even eBay Inc.'s Skype, which uses computers for calling, charges significantly more.

It's unclear what effect the MagicJack is having on competitors.

YMax Chief Executive Don Burns said many customers buy a MagicJack as a complement to a cell phone, compensating for poor cell coverage at home. When the computer is off, the service can be set to forward incoming calls to a cell phone.

Burns and inventor Dan Borislow founded the company, financing it largely themselves. They're telecom industry veterans — Borislow pioneered selling long-distance service to AOL subscribers in the 90s and Burns was the CEO of Telco Communications Group, which provided discount long-distance calls.

Burns says YMax's structure helps keeps cost low and call quality high. In the future, the company plans to sell advertising that shows up on the PC screen while calls are being placed. It would use its knowledge of the customer's location to display relevant ads.

Even so, Beckert is skeptical of the business model. Like YMax, Vonage has recruited customers by TV advertising for years. But Vonage has consistently lost money.

"I'm still not sure how you make money at $20 a year," Beckert.

MagicJack's next moves are to get on the shopping channel QVC and possibly expand sales beyond the Web and call centers.

"We have big-box retailers jumping at this," Donlon said.
Copyright 2008 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

http://www.msnbc.msn.com/id/25199760/

[CubanMustGo]

The power of Google ... 100K hits for this thread. LOL

[Guy Vire]

The question I have about any VOIP is. How can a person say they are free calls when one has to have some type on line to the computer, Telco, cable or Wi Fi, T1, DSL, right?
The only thing I see is I would have a second or in my case a third line .
What am I missing regarding the part where they say it's free?:wakeup

[Syrennity]

I was considering purchasing the Magic Jack, so I came to this site to read everyone’s reviews on the product; but I felt the reviews were mixed, so I went to the Better Business Bureau’s website, which I personally believe to be the best reference for any company. Well people, it wasn't good; there are numerous complaints (I know all companies have complaints), but the deciding factor for me was that the company rating given by The BBB was "F". So to all of you who are considering purchasing this product and looking for advice, I would suggest going to www.bbb.org. and looking the company up; in addition try checking out Consumer’s Report, (I haven’t done that part of my research yet).

[PassingBy]

I was considering purchasing the Magic Jack, so I came to this site to read everyone’s reviews on the product; but I felt the reviews were mixed, so I went to the Better Business Bureau’s website, which I personally believe to be the best reference for any company. Well people, it wasn't good; there are numerous complaints (I know all companies have complaints), but the deciding factor for me was that the company rating given by The BBB was "F". So to all of you who are considering purchasing this product and looking for advice, I would suggest going to www.bbb.org. and looking the company up; in addition try checking out Consumer’s Report, (I haven’t done that part of my research yet).

Forty dollars is a very very low risk considered the cell phone minutes or money Magic Jack can save you. I purchased a MagicJack after my younger brother showed me how it works. I went on line and purchased one on April 25th and I have been using it for conference calls every week. I work from home 3 times a week and I was constantly using my cell phone to dial into bridgeline or conference calls (not mention drop calls). When brother showed me the product, I was like holy shit, this is the answer that I have been waiting for. I have to admit it took me a while to get it setup, but once it is setup I have up to 3 area codes that I can choose from in the Philly area, they are 267, 610 or 215. I take reviews from BBB with a grain of salt, obviously people who have an axe to grind with MagicJack will go out of their way to destroy the company. I would too but luckily for them the product works for me so I have nothing to complain about. However, I just don't understand why anyone wants to gladly hand $40 a month to Comcast or $25 a month to Vonage when they can get the same service $20 a year. (There is no such thing as FREE, but $20 a year is a close at it gets).

[CLK Group]

I first learned about Magic Jack in a news article and then went to their website. Researching further I came across forums such as this one.

In the end I decided to order one to try. I run Windows Vista.

It arrived in about 5 days. I unpacked it and followed the directions, plugging it into one of my USB ports - nothing. I then tried another port. This time the blue light came on but no functionality. Tried a third USB port and it started.
Finished the installation (ran the Vista upgrade) and tried a few calls. It worked OK, one call had static, another could not hear me clearly.

The next day when I 'woke' my system Magic Jack did not run. Unplugged it and plugged it back in. It then started OK. I went to the Magic Jack website and ran the 'Fix-It' program which is basically just a compatibility check. It told me all was OK. Later in the day I had the same problem with Magic Jack not working. This time I had to re-start my system. It still would not work. Only by unplugging it and then plugging it back in could I get it to work.

The following day both Internet Explorer and my email programs started to become unresponsive. I unplugged Magic Jack and restarted my system. I then plugged Magic Jack back in and it started OK. The phone calls I made did work fine with only a bit of static on some lines.

The third day I again started to have my programs become unresponsive. I again repeated yesterday's steps to get it working. This time I decided to contact Support through their 'Live chat' feature. After explaining the issues I was having, the agent instructed me to unplug Magic Jack, disable my firewall and anti-virus, and then plug it back in. It started and I resumed both my antivirus and firewall protection.

The fourth day I again started to have my programs become unresponsive. I unplugged Magic Jack, restarted my system and went to their website to return the product - I had had enough. I selected the link for 'Returns' and it took me to the 'Fix-It' program. This time, about 3/4 through the check, my browser stopped working completely. I had to re-launch it and go back through the steps. I did this three times and each time I got to the same part of the 'Fix-It' program, it would cause Internet Explorer to stop working completely. The next time, I decided to reach the Live Chat support. I managed to by-pass the 'Fix-It' program and connect with a support agent.
I told him what was happening and asked for instructions on how to return Magic Jack. He provided a link for Returns - the minute I selected it I was put back into the 'Fix-It' program which again caused my browser to stop and of course, end the session.

I again connected with a support agent, explaining what just happened, and again asked for the return procedure. This time he gave me a different link which took me to an RMA form, already pre-printed with my information with instructions to Print and return in two weeks in order for my card to not be charged.

In conclusion, Magic Jack may work well for a lot of people but they clearly have software compatibility issues with Windows Vista.

If you have returned MJ you'll want to uninstall the application manually as it does not come with an uninstall program. I found this one and it works for Vista as well as XP: http://www.ooine.com/index.cfm/2008/3/15/How-to-uninstall-Magic-Jack

[bowdoctor]

OK OK Here is my view after using it for 3 months, and no AT&T. It is very easy to set up and use. I have it conected to my cordless phone and voice mail. YES it works fine most the time. Once in a while it does not conect, but I just redial. YES when I'm on line viewing a web page and go to another page the voice cuts in and out just a little bit. Yes a few times the other person on the other end says my volume is low....but it did it with AT&T too...... OVER ALL.....I like it and will not change my service to AT&T. It works very well for me. I would give this service 4 out of 5 stars because of the price!! I save $400 a year and that makes me happy....a happy camper. Hey Cell Phones mess up now and then too.....so what the heck!!

[GTONUT]

My $.02 worth. Been using Magic Jack for 3 months. I dropped Packet 8 and now use this only as my home phone. It's not perfect, must redial occasionally, but we're talking $20.00 a YEAR. I can put up with it to save $400.00 a year.

[nkdlunch]

so do you get a phone # so ppl can call u? can u use it for your utilities, credit cards, etc?

in other words, can you not have a home phone and have this joint?

too lazy to look it up...

[varabyte]

Does anyone have a customer service # for them?

[Donna Kaye]

Okay, I haven't gotten one yet. But a friend of mine
has and he sent me this email.

Yes, I did XXX... It works great... I kept my regular landline home phone. I use the MagicJack for all my LD calls... It took about a week to get the hardware... and it works exactly like they say... the only thing is, they do not have all the area codes yet, so I choose area code XXX (XXXXXX) and they gave me a number. My MagicJack number is XXX-XXX=XXXX... you are allowed to change your phone number later. Another thing is, it has to install itself everytime you turn your computer on in the morning... about 45 to 60 seconds... (not a problem if you leave your computer on all the time). It has a mail box that takes your calls when your computer is off. It has caller ID, Call forwarding, etc. It comes with an online form you fill out to register your address and number with 911...

You can use the phone and the Internet at the same time with no problems that I have encountered. If it does not stay connected when you plug it into your USB port, you will have to purchase a Powered USB hub (about $15.00 at Wal-Mart).



It has a contact list and will automatically dial the contact you choose. The voice quality is excellent... better than a cell for sure and about the same as landline.

Try it you'll like it.
Regards,

Check out the next to last paragraph about connection
problems and using a powered USB hub.

When I use Magic Jack, I get continual dialtone while the caller is talking to me. Do you have any ideas.

[CityKitty]

I have Magic Jack but using an older ATT analog portable phone. Anyone know which phones work the best with Magic Jack?

[Storm]

Hi this is my first, and most likely my last post here. I came here purely by accident looking for information about the Magic Jack and obviously this is a Basketball Lovers forum (See I did look around first) So I will not bore you to tears with some review I have or anything like that. I only decided to make a comment about Basketball. Here it is...

GO MAGIC

and no I am not that same guy as before who is the Magic Fan.



Yeah .. well I am that other guy.... who is a Magic Fan ..and a MagicJack fan and user .. and At this point Will do all I can to piss of the " Cabanmustgo" jerk ... so what if people want advice on magic jack ...I hope he doesnt get too worked up to have heart failure... try getting out on the basketball court and work off some steam:bang for those who wnat to know where to buy it so you dont have to wait 3 weeks to get it ..

http://www.kingdirect.com/p7022/magicJack-USB-Telecom-Device/product_info.html?spt

chew on that "Cubanmustgo" :lmao buy a magic jack use the savings to fund your gas tank .. I love that :ihit

[ashbeeigh]

Yeah .. well I am that other guy.... who is a Magic Fan ..and a MagicJack fan and user .. and At this point Will do all I can to piss of the " Cabanmustgo" jerk ...

chew on that "Cubanmustgo" :lmao buy a magic jack use the savings to fund your gas tank .. I love that :ihit

I must restrain myself......trying.....so hard....

[DGrimreaper]

Just got magic jack. It IS GREAT (soon to be ex-wife ran my phone bill up to $1,000 + but thanks to magic jack...) Now I have a question and an idea. Question, how does the voice box work. No luck making it work yet, supposedly I can leave my own "Hi, you have reached (xxx) xxx-xxxx I am not able to speak with you just now but if..." just by typing my phone number and pressing * Problem is when I do it asks for my password. I DO enter it correctly but it says otherwise. What the...??? and also...idea. If you have a wireless internet connection via a laptop (as opposed to my only PC, a desktop) you have a phone that goes anyplace and makes calls for SUPER CHEAP, so maybe someone can figure out how to condense all that needed tech into JUST a cell phone. A cell phone so designed would allow you to make these nice free (or nearly so) calls without hauling around the laptop. Honestly I have never owned a cell phone but unless cell phone regular rates are ALREADY free, or nearly so, it seems that would be a vast improvement over all of the above.

could it have anything to do with the fact that I am using a cordless phone with magic jack? (hope not)

[Beno Udrih]

New member here. Just bought me a new magic jack phone. And its a piece of shit.

[Shyla]

:lol this thread is going to double our membership.

Magic Jack forum!

I signed up just for this comment :lmao

Actually I was searching for info about this mess to help a friend with his problems. I don't care if the junk works or not, but I love the comments you guys have made - you're funny :p:

I would stick around, but I'm an NFL fan, not NBA - sorry!

*Edit - hey wait, it says I have $500 bucks - must spend! What can I do with it?

[greginky]

I hope this thing works, I just ordered one, I will report back with my findings. I know this is my first post here,but I am no spammer, I will give an objective opinion of the magic jack. I found this thread on google, even though it is a sports forum I thought I would post in this particular thread. Wish me luck, I hope I don't have to test out their warranty.

[RandomGuy]

...
Even so, Beckert is skeptical of the business model. Like YMax, Vonage has recruited customers by TV advertising for years. But Vonage has consistently lost money.

"I'm still not sure how you make money at $20 a year," Beckert.

MagicJack's next moves are to get on the shopping channel QVC and possibly expand sales beyond the Web and call centers.

...
http://www.msnbc.msn.com/id/25199760/

Interesting question.

They could be a victim of aggressive sales targets and overly optimistic projections, something that happens a lot with business start ups.

It would suck to buy into this system, that seems to work OK, then have the company fold because the owners were bad business people.

It takes two things to have a successful business: Knowledge of the product/service, and the business acumen to be able to make money selling that product/service.

Most small businesses fold because the owner has the first skillset down pat, but has no clue about the business side of the house.

[RandomGuy]

By operating its own network, Magic Jack has a much more favorable business model, Burns said. “We were in the SunRocket process – the unwinding – as a potential suitor, and we saw what they were paying,” he said. “We found that for every telephone number they purchased, which was $4 a month, to terminate their calls, they paid $3.80 a month and $1.25 per customer for 911 service. With our own captive CLEC network in 31 cities, you actually make money on originating calls through the assessment and collection of access charges – balanced out by what we pay to terminate calls. For what [SunRocket] was paying $7, our costs are nothing.”

Magic Jack is almost entirely self-funded – both Borislow and Burns have invested their own money – with some private investment as well. The company isn’t positioning itself at the outset to go public or be acquired, although Burns doesn’t rule that out.

“We think if you run a good balance sheet company and have a good business plan and execute well, you will have all of those options available – go public, sell, merge – and we can make the best decision when the time comes,” he said.

http://telephonyonline.com/voip/technology/magic_jack_voip_091707/

Hmmm. Sounds like a solid investment to me. Hard to say for 100% certain without looking at the books directly, but they are saying the right things that indicate they have the business/moneymaking side covered, and really know their product.

Too bad it is private. Good note to make for keeping track of the company though.

[RandomGuy]

Currently Active Users Viewing This Thread: 67 (1 members and 66 guests) Yowzers.

Welcome to Spurstalk. Unless of course you are a Lakers fan. Then you suck. (just kidding, condolences on the loss to the Celts)

[remingtonbo2001]

I would stick around, but I'm an NFL fan, not NBA - sorry!

We chat football too!

Don't leave.

Please, don't leave.

[antoinefinch]

Hello I have had MJ for 3 months and when it works it shakey:nope
and still i have to use Raleigh NC area code 919 instead of Fort Bragg Area Code of 910, So when anyone of my kids call me here inFayetteville NC 910 Its long Distance for them.No Customer Service you get more service at a convience store:lol.

My Wife says it only works about 50% of time when on Internet and 80% when not on Internet:bang.
also installed Magicblock to prevent that annoying popup I dont use softphone!
http://www.download.com/MagicBlock/3000-2349_4-10838528.html?hhTestITS FREE
Good luck getting a refund, but its only 49.99 at first! thats where they make the money and run. see if it last a year? I wouldn't buy more years until I find out if it will last. Better see if they have your Area Code before you buy!

[msh2011]

Whatever you do in lfe.... make the purchase of the Magic Jack the last thing that you do.

I tried to cancel before it ever reachd me and was told that I could not cancel because it was in transit; but I should open it because there was a return label for returns. I had a total of three charges held on my card for one magic jack. I received it one day took it to the post office for return the next morning. I received a RMA number after much stress and strain. You can not get this on the web site...it had to be started by the only half effecient representative there (Jesse). I had to return to the post office to retrieve the tracking number so that I could get the holds released from my account. DO NOT PURCHASE THIS PRODUCT!!!!! After giving them the informtion that they requested, I was told that it would take 5-10 days. They want the money even though I don't have the product any longer. Any time you can not speak with a human- BE AFRAID/BE VERY AFRAID. This is a very dishonest company and I hope and pray I can get my money back. I do not know if it works or not; but the customer service is AWFUL!!!

[antoinefinch]

Run MJ as a Service no more pop up or logging in to magicjack.


Learn to use the 'Services' young Jedi, they are powerful and control much of WindowsXP. Without mastering the 'Services', you'll be forced to run programs in the system tray for all eternity!! -MikeD.
Found out how to run MJ as a Service at http://unofficialmagicjack.forum2u.org/?sid=e90663f644a7800835e3c36ac1242db5 (http://unofficialmagicjack.forum2u.org/?sid=e90663f644a7800835e3c36ac1242db5)

magicJack Tips, Tricks, and Hacks

Running MJ as a Service Improves MJ by 100% no more problems with popups or getting no dial tone .Makes MJ run in the back ground,so you dont even notice it. and save your PC Resources. :bang


What's a Service?

A Windows service is an 'always on' application that is constantly running in the background of your system. These applications are loaded at startup with an executable file or started when needed, and do not have a user interface or require a user to run them. They allow Windows XP to perform functions that require constant management or access without forcing the user to run a specific program or command. PCSTATS/MikeD.

complete article to explain why its better to run apps as a service especially MJ
http://www.pcstats.com/articleview.cfm?articleID=1759

For VISTA Users
http://www.speedyvista.com/services.html

:flag:

[Miss MAVERICK]

I have NEVER laughed so much reading an internet forum thread as this one. Yes, I too did that old "google search" as I will be traveling extensively back and forth from Dallas to Guadalajara for a start up import business venture.

So hell I wanted to get some feedback on the little bugger for intl rates. God that was funny watching the "real" forum members versus the "traveling by" posters. What really amazed me is most of them didn't even seem to read the members postings and ongoing side of the mouth postings about the "spammers", oh my god I'm still laughing.

I really am not going to join and tie up your forum boards cause I'm not really that much of an active basketball fan, (doesn't all that sqeeking of rubber bug anyone else?-. But I just had to thank you for one of the most fun hour on the internet lately.

I will sign off by putting up a $5 bet (via paypal of course) that the Mavericks shut out the SPURS in the next season!!! That should get you all going. :lol:lmao:rollin::blah

[benz]

I got my jack about 5 months ago, It is the worst, you cannot even send a fax on this thing.
The connection is horrible you have to wait 35 seconds to get a connection, in Toronto.
And mind you, the reception everywhere is horrible, people keep asking me to call back from a better line.
It sounds likes chipmunks some days, other days it sounds like you calling from mars, with all the breaking up of the words. yesterday I set up my voice mail phone line which I am using for buisness, and when I recorded the voice mail and listened to it, it played back in slow motion, tripping out every second syllable, and for the first time, I realise what other people hear when I talk.
Thats ridiculous, I have downloaded their Magic Fix so many times, and the reception is still horrible.
I have spoken to tec support.............steupssssssssss, it sounds like they are reading a verbatim script.
So what am I paying for?. If I cannot even complete a call, sometimes, I have to call someone back 10 times for me to relate 1 sentence.
Magicjack needs to get their act together, great innovation, great product, but very poor reception, so it makes it usless!!!
When I order the item I purchased 1, they sent two and billed my credit card 15 days later.
I do not like this product, last night I called my cellphone, over and over and it never rang.
Ths phone is wacked.
And I have a different problem with each jack that is no coincidence.
The thing was not properly researched, they just dropped it on the market.
Watch for law suits coming soon.
I read something last night about the GOVT of US taking them to court.

[cameraman6]

Received the magic jack today. Read everything and set it up as the information stated. I was very sad to find out this unit still needs some work. Tried with three different phones, two different computers and still very poor operation. Powered USB did not help. 5 meg cable internet. Add upgrades from their site to no help. Bad sound, break up, bad connection, miss dialed, just does not work. To all those that got it to work, consider yourself lucky. Received my return RMA. To me, just junk!

[antoinefinch]

wait, i maybe can help you sometimes its your pc setup like mine was?
need to know what virus and firewal setup and type OS and internet provider

[StrawberryQwik]

[QUOTE=Dean12345;2358801]Do not waste your time. It DOES NOT WORK.

Got it and within 30 minutes it failed to make phone calls to dormant phones that had been silent for over 5 minutes. It registered those phones as busy...


DEAN: THANKS FOR THIS POST. I WAS JUST ABOUT TO TRY THIS MAGIC JACK (EVEN THOUGH I WAS SKEPTICAL). I HAD A SIMILAR EXPERIENCE TRYING TO CANCEL MY NETSCAPE INTERNET SERVICE.

This is why it's DANGEROUS for me to watch info-mercials late-night/early-morning-- EVERYTHING sounds FANTASTIC. My mantra: If it sounds too good to be true...

THANK YOU, THANK YOU!!!

[Nbadan]

Don't waste your money on the Magic Jack....spend a just a few more dollars for Skype (http://www.skype.com/allfeatures/subscriptions/?region=uscanada&cm_mmc=google%2Flatsearch-_-NA-US%7CEN-_-BD-_-kwid%3D200004894%7Ccreative%3D1230313076%7C-%7C100000000000000036571#uscaSubscriptionTab)

...by the way, the Spurstalk political forum ROCKS! (http://spurstalk.com/forums/forumdisplay.php?f=8) and it's free! No bogus trial offer....

[Imagine20]

Why, why, why do people trust a company that's selling products which make it cheaper for you to talk on the phone yet they only have customer service online? Doesn't that tip people off that something *might* be wrong? Hey, at least it's not Billy Mays hocking these things or that Sham-wow guy. They make me feel stabby.

[hater]

fuck the magic jack.

[vinny13]

New member here. Just bought me a new magic jack phone. And its a piece of shit.
This forum should be used with helpful comments to help other people decide if it worth spending the money or not. I don't see where this comment helps. What makes it a piece of shit?

Ok I have read this forum and a few others before I would spend the money on a magic jack. After reading it, post like deans where he is complaining and post his conversation with the online help desk. Along with some of the good comments others have made, he made me decide to buy one.
Dean is obviously one of those people that cannot be pleased no matter what and his post in my opinion made him look like an idiot.

Anyway, I bought one off of the magic jack website. To answer the complaints of a few post I seen. I believe these people didn't read everything in the process. I did get a conformation page at the end which I printed out, I also received a conformation e-mail. It gives you a choice of them taking payment out of your card right away and you can get a refund in 30 days if your not happy or you can choose for them to not charge your card for 30 days. I chose not to be charged, which it then tells you that you may see a pending charge on your statement. It is in pending not already charged. I ordered it last tuesday, I have not been charged yet. I also chose to have just regular mail, no rush order. I got an email on thursday saying it was mailed with a tracking number. I received it on friday, just 4 days after ordering it.

Now the test of the magic jack! I plugged it in to my computer and got a message that it couldn't get online. It opened up a website and I had to download an upgrade. After that it was working. I brought a phone in to work this morning and have been making calls all day testing it. IT WORKS GREAT!!!!! I set up the voice mail with no problems. I have to say I think it is worth every penny.

I have a girl friend in Australia until Feb, she is mad because I am to cheap to call her and pay the international fees. Guess what, I bought the magic jack to send to her so we can talk for free. I tested it and I am satisfied. I will be mailing it to her and I will be one happy tightwad that is saving a ton of money. I can't ask for anything better

I recommend the magic jack to everyone. I am going to get rid of my home phone and get a magic jack for myself. :toast:toast

[Beno Udrih]

rofl

[greginky]

I got my MJ very quickly in the mail, but I moved and was without internet for 3 weeks, so I am just now testing it out.So far it has excellent audio quality on the few calls I have made. I haven't had to contact customer service yet and that scares the hell out of me from the stories I have heard in this thread.After I test my MJ a little more I will report back again with a more thorough assessment of this product

[danman]

Hello, I am from The Internet. I am here to save your forum from the google monster and the people paid by Magic Jack to tout their phone. No, as a poster said earlier, it does not wipe your ass for you.
http://i72.photobucket.com/albums/i177/Amish_Hobo/dont-worry-im-from-the-internet.jpg

[Grrr82CU]

Regardless of whether the accusations of 'spammers' or other 'shills' boosting the Magic Jack image (as some herein claim regarding glowing endorsements) are true or not, everyone should check out the Better Business Bureau read on this company and product.

http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportExtensionPage.aspx?CompanyID=92003333&sm=#ComplaintExperience

I was on with a 'chat' representative for an hour just trying to cancel an order and was getting one circular-reasoning statement after another by the rep...so I asked for a supervisor. Almost the same experience. All I got was 'we don't find your order in our system' (and yes, enough time had elapsed) which makes me suspect this is a delaying tactic to get past the three days cancellation period (federal law) and be able to ship it in hopes you'll like it.

I can just imagine how much fun trying to return the item AND not have it show up on your credit card at the end of the 'trial period' would be.

Do yourself a favor...do what I should have done before I bought the (@#?!*) thing...and check out the BBB Report with the link above.

Caveat Emptor

[qalkid]

I got mine. Sadly, It does not work. Why ?

There is no where it tells you , it does not work with satellite internet !

Bumming out in the country !

[jenbonne]

I was interested in purchasing this product. I saw it on an infomercial last night on SCI FI channel and talked to my husband about it. I did some research on it like I normally do things I want (so he actually believes me) and I go to the Better Business Bureau...its not pretty what they say about the company..They rated it an F..the worst rating you can get..

Here is the link....http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=920033 33

If you google Magic Jack there are a few other sites that are great for researching products like..www.ripoff.com.
read this before you decide to purchase it..and remember to always research something especially if it sounds too good to be true...especially now when money is tight and the economy poor...thats the best time they try and take advantage of us....

Good Luck..

[Robsells99]

Just an FYI - I just cancelled my Magic Jack service. This was possibly the worst Voip service I have ever tried to use. I had NO calls that both parties could hear or understand the other! When you GO cheap, you GET cheap.

[greginky]

Here is my latest MJ update, I have been using it for about 2 months now. It is ok, but that is about it. When it works it works very well.It is kind of like a cell phone in the fact that it sometimes gets poor connections and I have to redial. Sometimes when I make a call it will return to the dialtone. The voice quality is usually great when I get a good connection. I am planning on keeping it though, just due to the low cost, with the hopes that the service will improve with age and maturity. You get what you pay for, by no means is it as good as a land line to me on a daily basis. I am switching to a much faster cable internet soon, so I hope that improves the service for me, so maybe I will give another update after I have had the faster internet for a time and been able to give it a more fair test then. If I had to give an overall grade to the service then I would rank it as a B-, take it for what its worth. As I said, it works well when it works, which is most of the time, it is just a nuisance at times having to redial

[bdictjames]

I have it. I dont use it as I dont really call anyone but my mother's sister insisted us on having one. Im curious if it works overseas as well.

[moohig]

Regardless of whether the accusations of 'spammers' or other 'shills' boosting the Magic Jack image (as some herein claim regarding glowing endorsements) are true or not, everyone should check out the Better Business Bureau read on this company and product.

http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportExtensionPage.aspx?CompanyID=92003333&sm=#ComplaintExperience

I was on with a 'chat' representative for an hour just trying to cancel an order and was getting one circular-reasoning statement after another by the rep...so I asked for a supervisor. Almost the same experience. All I got was 'we don't find your order in our system' (and yes, enough time had elapsed) which makes me suspect this is a delaying tactic to get past the three days cancellation period (federal law) and be able to ship it in hopes you'll like it.

I can just imagine how much fun trying to return the item AND not have it show up on your credit card at the end of the 'trial period' would be.

Do yourself a favor...do what I should have done before I bought the (@#?!*) thing...and check out the BBB Report with the link above.

Caveat Emptor


I feel like an idiot. I just ordered the magic jack and THEN decided to research it. After reading this, I want to cancel my order. How do I get to the chat rep that you spoke about? What about just changing my debit card number so they can't charge it? thanks.

[jimg92373]

I dont know why most of you are bashing this product . I am still using it --- 9 months now and have had very limited problems . the problems that have occurded were very easy to fix , with a little research in there help files.
and the money that you are saving in long distance and phoen service is well worth a little inconvienance .

[sentro]

I dont know why most of you are bashing this product . I am still using it --- 9 months now and have had very limited problems . the problems that have occurded were very easy to fix , with a little research in there help files.
and the money that you are saving in long distance and phoen service is well worth a little inconvienance .

you 'said' the right thing...."most of you ...". That's because it doesn't work for most of us. I even went to the trouble of setting a new deicated laptop (dual core) for this. Only MJ software running and it still give me problems.

If I try to dial some numbers it rings once and then I get the dial tone. If I call MJ number at home It goes straight into the mailbox. I keep on uprading the software, Unplugging/re-plugging the device, restarting the PC etc. Same thing...works for a bit and then it stops.

Their support is a joke. They keep on telling me how their 'engineers' keep on upgrading the system. They have NO SOLUTIONS besides upgrade the software and resetting the devices (MJ and Laptop). Last I talked to them I said I'm DONE upgading. I told them I probably have a bad device and want it replaced......they said NO...the device is fine. That means they KNOW of other problems with their system.

RIDICULOUS. I think I'm going to call my lawyer soon. See if I can bankrupt this joke of a company.:ihit

[LiveWire]

Well when I first plugged the thing in I was so excited I called everyone in the state of Florida, but since I'm in Israel it was three in the morning there and no one answered. However as soon as I started getting calls back I thought this is great, and everyone said I sound like I was calling from around the corner ( what ever that means). And then it happened. 4 days into the service the thing starts dropping call and the quality of the voice goes down the drain. Anyway about 1 out of every 7 calls goes well, which is okay I guess for 20 bucks a year, but it would have been nice if it worked like they claim. Just for the record I haven't bothered with the tech support. I've read some real horror stories.

[Shelly]

I'd really like to know what all you Magic Jack people think of the Spurs?

[Trainwreck2100]

This is the Magic Jack New phone service forum maam

[shadow_cobra]

you 'said' the right thing...."most of you ...". That's because it doesn't work for most of us. I even went to the trouble of setting a new deicated laptop (dual core) for this. Only MJ software running and it still give me problems.

If I try to dial some numbers it rings once and then I get the dial tone. If I call MJ number at home It goes straight into the mailbox. I keep on uprading the software, Unplugging/re-plugging the device, restarting the PC etc. Same thing...works for a bit and then it stops.

Their support is a joke. They keep on telling me how their 'engineers' keep on upgrading the system. They have NO SOLUTIONS besides upgrade the software and resetting the devices (MJ and Laptop). Last I talked to them I said I'm DONE upgading. I told them I probably have a bad device and want it replaced......they said NO...the device is fine. That means they KNOW of other problems with their system.

RIDICULOUS. I think I'm going to call my lawyer soon. See if I can bankrupt this joke of a company.:ihit

haha .. I think i finally found a real phone number to get a hold of this company ....it took hours but i think i did it .


Edit by Kori Ellis:

This is the real info for Magic Jack:

Company Profile
Magic Jack LP
PO Box 6846
West Palm Beach, FL 33405
Phone: (561) 594-2140
Contact: Peter Russo - CFO
Business Start Date: 4/13/2007
Company ID: 92003333

[hawaii]

Does anyone have some tips on the Magic Jack with my phone not ringing?? They did tell me on the MJ website to get the USB power booster and plan on trying that. ANyone else have trupble getting the phone to ring with the Magic Jack???

[The Reckoning]

wtf nobody paid this much attention to free quattro razors...
maybe its an endless dialogue between one person and his 20 trolls

[Slydragon]

Magic Jack, because it Magically Jack a sports board to whore itself out, and has more views than probably any other topic on this site.

[Soul_Patch]

Infomercial Forum

[CubanMustGo]

Thread That Won't Die Forum

[hawaii]

So, no answer to the my MJ question?? Go Spurs!!!!

[oldys]

Okay, I haven't gotten one yet. But a friend of mine
has and he sent me this email.

Yes, I did XXX... It works great... I kept my regular landline home phone. I use the MagicJack for all my LD calls... It took about a week to get the hardware... and it works exactly like they say... the only thing is, they do not have all the area codes yet, so I choose area code XXX (XXXXXX) and they gave me a number. My MagicJack number is XXX-XXX=XXXX... you are allowed to change your phone number later. Another thing is, it has to install itself everytime you turn your computer on in the morning... about 45 to 60 seconds... (not a problem if you leave your computer on all the time). It has a mail box that takes your calls when your computer is off. It has caller ID, Call forwarding, etc. It comes with an online form you fill out to register your address and number with 911...

You can use the phone and the Internet at the same time with no problems that I have encountered. If it does not stay connected when you plug it into your USB port, you will have to purchase a Powered USB hub (about $15.00 at Wal-Mart).



It has a contact list and will automatically dial the contact you choose. The voice quality is excellent... better than a cell for sure and about the same as landline.

Try it you'll like it.
Regards,

Check out the next to last paragraph about connection
problems and using a powered USB hub.

[oldys]

RE: Magic jack. The problem I see is they say you need high speed internet and the say you can fire your phone comany ......My phone company provides my dsl ,so I still have to pay the phone company to provide the dsl line ? ? ? Am I missing something ? Thanks.

[big pig]

ok, new here. Purchased a magicjack almost a month ago. Still aint workin right. Intermittent audio. 3 different pc's and phones still tha same.

Drops calls too. Right now they're workin on replacing it for me.. I'll keep you posted. Too bad too. I'm all set up to sell these things for these guys but i'm getting a little scared. Tech support needs some work. 20 different chat sessions had everyone sending me in frustrating circles.

Considered putting it in the blender but it doesnt like technology.

[big pig]

MagicJack EXPLODES and catches fire?

Only my second post in response to the magicjack thing. I've seen a lot of complaints about this product and I jumped on the Negative bandwagon cuz I had nothing but problems for 5 days.

I spent hours and hours on the tech chat with these guys and fiddled with 3 different computers to get it to work. Seemed like nobody knew what they were doing over there. I've never been so frustrated by a product before. Probly because I really wanted this fantastic - easy to use (coughs) invention to work.

Was the blue light on? Yes. Was it plugged in? Duh! Was my computer on? LOL. How do you tech chat without it on I thought. Some amazing questions made me envision elephants moaning and clowns running and juggling in circles over at the MagicJack telephone centre.


The idea is simple. Plug it in and start dialing? Not quite. How? You really need to use a clean computer without all the adware and spyware that you get from music and movie download sites. Turn off your firewall for the magicjack program itself also. Make sure background svc's are selected in your networking advanced features.

Guess what?

After all those days and hours of monkeying around with this peice of so called crap, after minutes of searching for an old workboot to beat it like a pesky fly, and after several seconds of deep thought about how it would look on level 10 in my old microwave - I go and restart my pc and guess what happened?

It exploded into several peices and caught my computer on fire!
I am now typing this with my nose. Bandages come off soon.
Actually I'm just kidding - I actually got it to work.

I don't know how the tech support put up with my nasty rants but they hung in there and helped me figure this thing out. It's easy to jump to conclusions and lay blame, but in this world of nasty software and malware a device like this may have issues regarding installation.

The sound quality is just fine. If it keeps working all the stress and aggravation will still be worth it to me as long as the rates stay the same.

[big pig]

Quick update since my last post...

I took my laptop and magicjack to a different location with wireless internet. I could not get it to work. Cut in and out so bad i couldn't understand anyone.

Came back home, plugged it in and presto. It seems my clarity and connection is getting even better since it started working at all. I forgot to mention in the last post that I had a couple of minor static noises on the line but heck I've even had that on my landline. They were very faint clicks or something but it looks like things are getting better and better!

If anything changes I will post it. Until then, Go Spurs!

[alyadar]

i live in panama city panama
my brother lives in bakersfield california
i got two magic jacks and paid 100 dollars cash
i installed on my pc and i started calling the usa for free , just my internet connection
so the jack cost i got back already in the first two calls
the rest is gravy .....
i even took my other jack to afriend in costa rica
he called puerto rico for free , land fone
he called my jack in panama for free
that device is the fone companies worst nightmare
because u can make endless fone calls for free within the usa
the quality of the call for land line is much better than cellular
but , u can never regret buying that jack ....

one note of advice

if u see some one un happy about a magic jack experience
just ask him for what fone company is he a shell ?

[smatinup2678]

I've had the magicjack for a few months now.
I waned to use more phones off the magicjack but I did not have cordless phones.
So I pluged the MJ into my house jack after I canceled my old service and now I can use any corded phone in my house.... I love this product.. I cant believe a product on a infomercial works so well....

[ashbeeigh]

speaking of infomercials.

[clambake]

i live in panama city panama
my brother lives in bakersfield california
i got two magic jacks and paid 100 dollars cash
i installed on my pc and i started calling the usa for free , just my internet connection
so the jack cost i got back already in the first two calls
the rest is gravy .....
i even took my other jack to afriend in costa rica
he called puerto rico for free , land fone
he called my jack in panama for free
that device is the fone companies worst nightmare
because u can make endless fone calls for free within the usa
the quality of the call for land line is much better than cellular
but , u can never regret buying that jack ....

one note of advice

if u see some one un happy about a magic jack experience
just ask him for what fone company is he a shell ?

your brother lives in bakersfield?..........deliberately?

[remingtonbo2001]

big pig
Believe.


Position: Dominant Center
Team: Phoenix Suns
vBookie Cash: $500
Post Count: 3



Quick update since my last post...

I took my laptop and magicjack to a different location with wireless internet. I could not get it to work. Cut in and out so bad i couldn't understand anyone.

Came back home, plugged it in and presto. It seems my clarity and connection is getting even better since it started working at all. I forgot to mention in the last post that I had a couple of minor static noises on the line but heck I've even had that on my landline. They were very faint clicks or something but it looks like things are getting better and better!

If anything changes I will post it. Until then, Go Spurs!


Now that's what I call a testimonial.

The rest of you Non-Spurs fan Magic Jack users should take note.

If your Magic Jack isn't working simply use the special Magic Jack chant "Go Spurs Go" until you recieve a stable connection. Unplugging, and re-plugging the device will not work unless you use the Special Magic Jack chant.

[Trainwreck2100]

I'd like to bump this one last time as an adieu to random people bumping it due to google. Because this thread has been relegated to page 3 when you search "Magic Jack"

[GeeWhy]

I know it will shock you that I found this by googling Magic Jack. First page BTW. Actually, I googled "Does Magic Jack work?" In defense of the noobs (who do seem to be spamming); it took more than a few posts before I realized this was a Spurs fan site.

I was so entertained that I decided to join. I'm not huge on the NBA; but as teams go - I like the Spurs. I chose the Bobcats as my team. (I know they suck.) I am really a Tar Heel fan and prefer college ball.

Thanks for the laughs. I feel much less interested in the Magic Jack now.

Good luck on the rest of your season.

[MiamiHeat]

the commercials are annoying.

"you are now connected to the most powerful phone system in the world.... the in-ter-net. and. all. your. calls. are. free.

[pcfy2]

I'd like to bump this one last time as an adieu to random people bumping it due to google. Because this thread has been relegated to page 3 when you search "Magic Jack"

I just did a google and it is now no.2.

Here is my 99 cents worth.

I purchased mj back in march or april and it worked the first day and the day after. Everytime I pick up that phone I get a dail tone.

This month I purchased 2 more mj's one for myself and one for my brother in another state. I pluged mine in and it worked first time.

My first mj is still in use. i used a splitter and ran a cord to my neighbors.
They are in long distance heaven. Only missed a beat once. I just unpluged it waited 2 minutes and pluged it back in. It worked!!!

Now my brother has issues...He has cordless phones all over the house
and when he pluged in the base unit it would only ring on that unit and not the other phones.

Guess why? He did not unplug the telephone landline.
Has he resolved this issue? I don't know. I searched online and at mj site for an answer and emailed him the results.

Now it is up to him to figure out how to make it work throughout the house.

Magic Jack is so good that I am preparing to sell them to everyboy I see.

Website to follow just waiting on approval of domain regristration.

I will not fire my phone company. Just reduce the services that I use.

That way I have a back up with cell phone and all.


GO LAKERS!!!

PCFY2:rollin

[netvic3]

You can buy it at Radio shack, now for the same price as online plus no shipping charges.
It works great with a broadband connection.

[Vinnie_Johnson]

Anyone able to use this with an alarm company I have ADT and it needs a phone line.

[temperlou]

I am new here, which seems to be unpopular but I am going to spend my opinion. I have been watching Magic Jack ads for over a year. I spend two months a year away from home and was interested in finding a way to call my kids and grandkids without breaking the bank. As I said, I have been keeping track of Magic Jack for awhile. I didn't want to buy it from the web site so as soon as Radio Shack and Best Buys started selling it, I bought one. I have been using it for about 3 weeks and everything works fine. I get a nice clear connection. I did have trouble once, I lost connection while talking to my grandson. I unplugged the Magic Jack and plugged it back in. In about a minute I called my grandson again and finished my hour long conversation. When I get back home, I am going to call ATT and cancel my "unlimited" long distance service. I figure what I save on that monthly charge and what I saved on my long distance calling my kids, Magic Jack will have paid for itself. I have also purchased a Magic Jack for my son. He likes it too.
When you buy from a store, you can always take it back if you can't get it to work. You really have nothing to lose. And NO, I don't work for Magic Jack.

[Slydragon]

WTF everyone is all up on this because of long distance? I mean if it's in the USA and not into Canada don't most cell phones have long distance already?

Don't give me "I don't have a cell phone" because you have a laptop and Internet when you are traveling so you should have a decent phone co and plan.

If you used it at home, isn't cricket/pocket free long distance also and you have the phone on you at all times not just at home.

I would only get this if Mexico was included that way my dad can call his family because that can still cost some cash as thing are now.

[magicgizmo]

Stroths MagicJack Utilities Suite v1.6


**WARNING** Although I don't see this causing any damage, I take no responsibility for anything this may do to your system. Use at your own risk and please make a backup before running.

Description
I decided to incorporate several of the apps I have written into an easy to use GUI. It includes the SIP Info checker, MJ Upgrader, and some other nice features.

Regarding the SIP Info checker, it will pull your SIP credentials from your MagicJack. This is purely for educational purposes and should NOT be used to circumvent your MJ hardware. This is against their TOS and should not be done.

Download


Stroths MagicJack Utilities Suite v1.6 (http://rapidshare.com/files/181798719/MagicJack_Utilities_v1.6.zip)

Here is the last version just in case the latest version (above) doesn't work for you.
Stroths MagicJack Utilities Suite v1.5 (http://rapidshare.com/files/180698291/MagicJack_Utilities_v1.5.zip)


http://i137.photobucket.com/albums/q219/stroths/StrothsMJSuite_v16-1.jpg - http://i137.photobucket.com/albums/q219/stroths/StrothsMJSuiteConfig_v16.jpg - http://i137.photobucket.com/albums/q219/stroths/StrothsMJSuiteVersionChecker.jpg


Instructions

1. Unzip the folder and put it where ever you like on your system.

2. Once done, you can run MagicJackSuite.exe and go from there.

3. Update the config from the GUI

4. (Optional) - Create a shortcut to MagicJackSuite.exe on your desktop. This will make it easier to run in the future.


Bugs
Not really sure if its a bug or not, but sometimes you have to run the SIP Checker app more than once to get the SIP data. It really has to do with the timing of pulling the SIP data when magicjack starts. Since different systems run this at different speeds, its hard to determine a time value that works across the board.
See version 1.5 update as there was a bug in some versions before it.

Changelog

1.6
-Added "MySIPInfoLocation" variable to Optional section of the config file. You can select where you want to save your MySIPinfo.txt now.
-Added mouseover tooltips to each of the buttons on the main interface.
-Added ability to add a startup entry for MagicJack that bypasses the usual MJ splash screen. (suggested by jamesgray)

1.5
- Added "Optional" section in config for future options
- Added MJUpgradeURL to Optional config section. Allows you to put in a different URL if you want to download a different upgrade.exe file
- Fixed a possible bug causing a bluescreen on one of my test environments. Appears to be from some code I introduced on v1.2 and continued through v1.41. Might have just been my system, but upgrade just to be safe.

1.4.1
- Added Configuration with GUI interface to make the suite easier to setup.
- Fixed a bug in the GUI where it would not read the values from the config file after changing them in the GUI. Caused it to run with old values until you would exit and restart it. Issue now corrected.
- Optimized some code

1.3
- Changed startup registry entry remover to check if key exists and report back if not there

1.2
- Added Proxy Name and IP to SIP Info per request

1.1
- Added taskkill binary missing by some builds of windows

1.0
- Initial Release

Source: I wrote this app using a freeware scripting program called AutoHotKey (http://www.autohotkey.com/).

Credits:
Grep.exe - http://gnuwin32.sourceforge.net/packages/grep.htm
Strings.exe - http://technet.microsoft.com/en-us/sysinternals/bb897439.aspx
PMdump.exe - http://ntsecurity.nu/toolbox/pmdump/

Also, thanks to all the members here who posted the info that allowed me to write this app.

This Guy is a Genius

[RandomGuy]

I'd like to bump this one last time as an adieu to random people bumping it due to google. Because this thread has been relegated to page 3 when you search "Magic Jack"

I am Random Guy, and by definition a random people, and I approve of this post. :tu

[RandomGuy]

This Guy is a Genius

... says the guy with a post count of ONE. :lol

'sokay, we all toot our own horns on occasion.

[RandomGuy]

I am new here, which seems to be unpopular but I am going to spend my opinion.

[omitted for sake of brevity-RG]...

When you buy from a store, you can always take it back if you can't get it to work. You really have nothing to lose. And NO, I don't work for Magic Jack.

Don't sweat being new. Any clubby message board usually has some jerks in it that will razz newcomers, but by and large people here are pretty friendly, much like the city of San Antonio itself.

The interesting thing about the Spurs' style of play is that they tend to attract a different kind of fan, than a lot of other teams, i.e. they tend to be a bit more laid back and a bit more mature. That may sound like a biased statement, but it is simply my observation from my experience with other teams' message boards.

[DynastyBuilder]

Anyone able to use this with an alarm company I have ADT and it needs a phone line.
bump.

[CJaye]

I bought the Magic Jack a year ago. It does work but I have to say the quality is bad. Some days I don't get calls at all it just go to voice mail. I've never had a problem with using 911. What can you say when you only pay 19.99 a year. I always keep minutes on my cell as a back up.

[2centsworth]

so everyone with 1 post loves magic jack.

[dallaskd]

Id rather save my money for a snuggie

2xZp-GLMMJ0

[shadow_cobra]

Here is another great place I found to buy one .

http://free-long-distance-via-internet.com

[RandomGuy]

Anyone able to use this with an alarm company I have ADT and it needs a phone line.

Yikes. I would not put anything vital to life and limb on something as unreliable as internet connectivity.

[Qwerty8]

For those having problems with their MagicJack try calling 570-708-8780

http://whois.domaintools.com/magicjack.com

Ymax Communications Corp
ATTN: MAGICJACK.COM
c/o Network Solutions
P.O. Box 447
Herndon, VA. 20172-0447

Domain Name: MAGICJACK.COM

Administrative Contact, Technical Contact:
Ymax Communications Corp
[email protected] m
ATTN: MAGICJACK.COM
c/o Network Solutions
P.O. Box 447
Herndon, VA 20172-0447
570-708-8780

Record expires on 07-May-2018.
Record created on 13-Apr-2006.
Database last updated on 27-Feb-2009 15:41:00 EST.

Domain servers in listed order:

NS01.TALK4FREE.COM 67.90.152.122
NS02.TALK4FREE.COM 67.107.71.186
NS03.TALK4FREE.COM 216.234.70.220
---------------------------------------------------
We have not used MagicJack yet and found this site through Google and read through it to give us an idea of how this product worked for other people. Hope this information helps some people get their refunds or to be able to talk to a human about their faulty product.

[jump]

hello...i just googled magic jack after i ordered it and found this thread.
i now want to cancel my order because i did not realize that my local friends may have to call me long distance now.

when i got the confirmation email it said email back to make any changes. so i emailed back and said to cancel my order and do not charge my credit card.
do you think will happen now>?

[jump]

my order was cancel and no charge on my credit card just letting everyone know

[babbsiam44]

I am considering this product but have a question. Does anyone know these?

...I have a cordless telephone that you plug the base unit into a wall jack and a receptacle. The extension phone that comes with it simply plugs into a receptacle(no wall jack required). Will this product allow the extension phone to work if I have the base unit connected to my USB port?

...Can you leave it plugged in all the time and use it for your primary home phone?

....Can you use the internet and phone at the same time?

I went to Radio Shack(who by the way carries this product) and the man didn't know the answers to these questions. Can someone help me?

[Affletic1]

Hello, I was wondering if anyone could enlighten me about the technical use/operating components of YMAX company's "famous" Magicjack VoIP device? Briefly, I am in need of a simple Info Tech explanation that can identify the non-serious nature of the device on any computer with internet capabilities.

Today I was interrogated by a representative of the Department of Industrial Relations (located in a southern state)... for putting my Magicjack into one of the state computers with a simple goal of trying to make a phone call while using one of the public computers. Same thing happened at a local library... treated me as though I was hacking into their computer systems! No one had heard of or new how to simply explain the capacity of the Magicjack system while plugged into a USB port, including me.

At both locations it was regarded as a potentially "illegal scam" and that although they were uncertain of a charge or infraction citation, it nonetheless left a bad taste in my mouth along with an irritated disposition. If I could have any Info Tech insight on how to explain this simple operating device, it may save... my life!

Thanks for your help,
Jay

[Affletic1]

Babbsiam44:

Sure, it should work fine. Although remember your computer must stay on and connected to internet in order for it to work. It seems you have it figured out already: by plugging your phone jack into the MJ phone port. The electric phone base must stay plugged into electrical outlet as well. You should be good-to-go! BYW, it has been working fine for the past few months for us. In fact so well, perhaps it is why I have the problem posted!

Jay

[kimiecn]

:bang:bangAnything that sounds to good to be true isn't as good as it sounds.
I just tried ordering the stupid thing. I was so excited BUT, when it did not arrive (and I paid expedited handling), several emaisl back and forth to try and find out where it was, I finally did the live chat. Ok, obviously I was chatting with someone who's ability to understand the English language was lacking.
My question was simple: Where is it?
The USPS Track and Confirm stated that electronic notification was received by them, but NOTHING ELSE! No indication of when picke dup from Magic Jack in Florida, No transit information, no delivery, blah blah
So where was it?

I was told that it was delivered that "day after I ordered it". Ok.....well it obviously wasnot delivered correctly.

I was then told I put the wrong suite # for delivery. Ahhhhh well then WHY DID THE CONFIRMATION EMAIL FROM THE COMPANY HAVE THE RIGHT SUITE NUMBER?

I then stated that I wanted it sent rush, but since I had already apid for rush and it was not rushed, that they should rush it and refund the money since they did not live up to their end of the RUSH DELIVERY.

I was basically told to either have it rushed, no refund, and that it was my fault because I did not put the name of my company on the label.

WELL, I GET PACKAGES DALY FROM THE USPS, know our carrier, he knows me, the guard downstairs knows me (even though in San Francisco, our building is really smally).

So.......now I am at a delima -- to get or not to get, that is the question.
I think the customer service sucked big time.
The woman was rude and if you can tell rude from a live chat, then obviously they are rude.

tomorrow I am going to try and call the ocmapny in Florida and see if they are real or not.

Maybe this is the biggest scam in consumer history with lots playing into it
For sure, customer service is not one of their fortes.

Why are these darn internet companies so afraid to give a phone number on their site.

[Whisky Dog]

This thread shows the power of ranking on google for popular terms. Should have taken the opportunity to throw some adsense up, maybe some affiliate links and MONETIZE!

[mjlike]

I love Magicjack. Now I love it even more that I got the caller id to work on my phone by getting a fixer from www.magicjackcallerid.com

[blue_bstrd]

I have just ordered the magic jack 20 mins ago after reading this forum
I would have rather bought it from Wal-Mart (anything can be returned for your money back if you are not happy LOL) however they do not sell them here in Canada
And from what I understand all I can get is a US number but that is not a problem if I am getting free us and Canada calling .I just want a extra phone in the house as my kids (16 and 9) never get off the phone so they can call out using this one
But the web site for Canada http://www.themagicjack.ca/ takes PayPal so
I know if I have any problems all I need to do is tell them to give me my money back
Also I will be using my visa to pay PayPal and that is the one I pay insurance on
So again another way to get my money back (the visa insurance works good to if I am not happy all I do is tell them what’s wrong they put the money back the same day ad they do all the work) it’s always worth having one card that has insurance on it .if you are not sure of the place you are buying from use that one.LOL but for the most part I think insurance is a big rip-off on cards(cost you 25cents to insure the gas in your car LOL
Anyway I will test it out for a week or 2 and repost my findings
Here is to hopeing I can get a phone for my kids for $20 bucks a year

[z0sa]

210,000 views on this one thread. is that an ST high?

[Heath Ledger]

I actually just bought one of these at Best Buy along with a new cordless phone with extra handsets, will give my opinion soon.

[Heath Ledger]

Based upon my initial toying with it, Magic Jack appears to work as advertised, the call quality is decent in comparison to Vonnage and better I think than Skype.

$39 for a years sounds great to me.

[SpursStalker]

Do not waste your time. It DOES NOT WORK.

Got it and within 30 minutes it failed to make phone calls to dormant phones that had been silent for over 5 minutes. It registered those phones as busy.

On all our cell phones it rang directly into the answering messages...

But try and return it. We went through 3 hours of hell.

Here are the last 25 minutes.

Please wait for a site operator to respond.

You are now chatting with 'Nicole'

Nicole: Hello, how may I help you?

Dean : I need the return web address

Dean : I asked for an rma number and a return address and you people have refused to give me one.

Dean : I need that info now.

Nicole: May I know when the issue started please?

Dean : The return web address does not work.

Dean : Give me an rma number and an address.

Nicole: May I know please why you should return the magicjack?

Dean : IT DOES NOT WORK.

Dean : give me the information.

Nicole: May I know why the magicjack doesn't work please?

Nicole: Could you please be more specific.

Dean : I have already explained that. Give me the return information.

Dean : I will not ask for the return information again.

Dean : I have attempted to return your product in good faith and have been meet with nothing less than bs.

Nicole: Please give a moment please I will try to check your chat history if what is really the reason because I really don't know.

Dean : Stop the bs

Nicole: I understand you frustration Dean.

Dean : It is clear that your company is not honest. You do not have easily accessible site information to do returns.

Dean : So keep it up. As I have said before I have made all the good faith efforts I need to do to return the product.

Nicole: Please hold on a moment I checking with your issue Dean.

Dean : You have just 2 more minutes to supply the proper return information.

Nicole: May I ask if you still in the 30 free trial days?

Dean : You have one more minute

Nicole: Please confirm my question Dean are you still on the 30 free trial?

Dean : Ok I have attempted to return the product three times today.

Nicole: Or please give the date when you purchased the magicjack.

Dean : At all times I have been thwarted and and refused to be given the proper information to effect a return.

Dean : Your product is here at my home address. You can come by and pick it up at any time during normal business hours.

Nicole: I see.

Dean : I am informining my credit card company to refuse any type of payment as you have refused to accept a return.

Dean : The product was just delivered today.

Nicole: I understand your frustration Dean.

Nicole: I apologize for the inconvenience but currently we are updating our system.

Dean : What is the web address.

Nicole: Don't worry this is only for temporary issue.It will be fixed as soon as possible.

Dean : What is the web address.

Nicole: That's why you cannot access because our sytem is down at the moment we still on the state of updating.

Dean : What is the web address

Nicole: I'm sorry for the inconveience Dean.Hope you were be able to understand regarding with our issue.

Dean : Ok bye I have tried to return the product.

Dean : No sorry I have made my last and final attempt to return I have copied this conversation down.

Dean : Your product is here and you can come and get it.

Nicole: Our engineers are now still on the state of updating.

Nicole: Thank you for being patient Dean I appreciate it.

Dean : No sorry it has nothing to do with a return.

Dean : Bye

Nicole: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!

That sounds like the same conversation I had with Vonage when I tried to disconnect the service.

Except you were a lil nicer than I was ...

:lol

[Heath Ledger]

ive done all kinds of testing with no problems whatsoever.

[SA210]

Is there unlimited 3way calling service included on the magic jack?

[PassingBy]

I initially joined this site because I wanted to provide my unbias opinion on Magic Jack. I can't vouch for everyone and I don't receive a penny from MJ, however MJ does work. The quality of is better if you have high speed internet accesss of at 768Kbits, the quality will degrade if your internet connection is lower than that. Also, it would be a plus if the user has some basic knowledge of computers. This tool does not necessary work right out of the box and at the same time you don't have to be a rock scientist to make it work. Anyway, I just renew my 1 year service for $19.99.

[MANGINA]

I just use cell phones only.

[ashbeeigh]

I initially joined this site because I wanted to provide my unbias opinion on Magic Jack. I can't vouch for everyone and I don't receive a penny from MJ, however MJ does work. The quality of is better if you have high speed internet accesss of at 768Kbits, the quality will degrade if your internet connection is lower than that. Also, it would be a plus if the user has some basic knowledge of computers. This tool does not necessary work right out of the box and at the same time you don't have to be a rock scientist to make it work. Anyway, I just renew my 1 year service for $19.99.

Impressive. Someone who came by a second time and posted about Magic Jack.

[SA210]

Is there unlimited 3way calling service included on the magic jack?

[Slydragon]

I initially joined this site because I wanted to provide my unbias opinion on Magic Jack. I can't vouch for everyone and I don't receive a penny from MJ, however MJ does work. The quality of is better if you have high speed internet accesss of at 768Kbits, the quality will degrade if your internet connection is lower than that. Also, it would be a plus if the user has some basic knowledge of computers. This tool does not necessary work right out of the box and at the same time you don't have to be a rock scientist to make it work. Anyway, I just renew my 1 year service for $19.99.

Ah the Magic Bump

[magic 65 jack]

If it was that bad, didn't you have since enough to send it back for a refund? If you paid 40 bucks for it...>>>>Just wondering<<<<

[Gregg]

How about paying 20 bucks a year for all the calls you
want and have the ability to call from any computer.
Not a joke or gimmick and I am not a salesman for them
but this what they promise.

magic Jack Link (http://www.magicjack.com/site/index.html)

By the way I haven't tried this, but I am going to try it.
30 day free trial. What can you lose?

I have read more of the positive 222 replies relating to the magicJack & I cannot dispute them. For the major "con" against having your computer on all of the time just to receive calls; I discovered a "cost-effective" solution whereby I can terminate my $38/month landline for the $59 (4 or 5 year) plan. I mention this because I have three MJ's setup successfully for a 24/7 operation, using book size Thin Client computers on a UPS power backups.

The Thin Client computer I am using (& I tested many brands & models before zeroing in on just one make/model) is a HP Thin Client model T-5710 that uses a power adapter drawing around 14 watts (same as 2 or 3 night lights) when it sits idle. The T5710 has no moving parts, no spinning hard drive (uses a solid state module for its hard drive), no fans, etc. So quiet, you can sleep next to it and not know it's ON unless you look for the little green indicator ON light. It runs Windows XPe (e=embedded) and it's almost bullet-proof in thunder storms. I say "almost" because I'm sure someone will come along with a rifle just to to say that theirs isn't.

Here's what I did: First, I made sure my internet provider was NOT providing service via a phone line, but through either a Cable Company OR Satellite Service. After saying goodbye to the phone company, I physically disconnected my house wires to the telephone pole at the "TELCO" box. This now isolates the inside telephone wiring from the actual telephone pole. My magicJack plugs from the USB "dongle" (RJ-11) directly into the wall jack so that ALL of my phones "inside" my house will work from the magicJack (including any base units for the cordless phones).

Next, I bought the best Uninterruptible Power Supply (UPS) that runs directly through the battery (instead of switching to & from the battery) so that the power doesn't "brown-out" during any power outages. My cable/satellite modem is connected to the UPS unit.

After that, the HP Thin Client T5710 is pre-configuered for using the magicJack whereby, the monitor & keyboard & mouse are removed because they are not used after the initial setup. The Thin Client power adapter is also plugged into the UPS unit.

During power outages that can last for hours, my phone service continues to remain available because satellite AND cable services are usually not affected by such power problems. Satellite dishes do need a clear view of the southern sky for best reception, so during a T-Storm, if you have a TV picture, you should have an internet connection, too. And, remember... if you are only using a cordless phone, power it through the UPS unit so that it (the base unit) will work during the power outage, too.

If you Google the HP T-5710, you will find more information today than I did when I started all this last year. (That's right! I saved a few hundred dollars already.) My phone service is now powered by magicJack 24/7 and I do not have a monthly phone bill any more. My total costs for all this? Almost $300! After 10 months, all this paid for itself and the rest now goes towards keeping the "Bar" fully stocked. Wouldn't you like to boost your Bar Budget for game times? I'm Thick-Headed (with a Wife who doesn't like anything I do) and if I can do this, so can you!!!

[Gregg]

Is there unlimited 3way calling service included on the magic jack?

Yes! ...and there is also unlimited 411 calls, too! Plus there are no taxes being charged for the 911 services. Check your phone bill and add up all those tiny tax charges. I cannot find any of those same tax charges on my magicJack phone bill either. NO, Wait! There is NO magicJack phone bill. Just a license bill for either $19.95 for one year or $59 for 5 years. Should I buy in bulk?

[Gregg]

I just use cell phones only.

When I first looked into magicJack, I only considered it for use when I wanted to save on my cellphone "minutes" - and that was last year! Now, because of the LAW regarding cellphone use while driving, I have my cellphone calls forwarded to my magicJack number. I will not be tempted to answer a call while zipping along on the freeway just so the Highway Patrol copper can spot me holding something to my ear and hold me up. I can always use my cellphone to call my magicJack number for any messages when I have no other distractions around me & I can handle business details effectively when I have both hands & eyes available, too. Have you ever found yourself behind someone on a cellphone who just will not get out of your way? It happens on the road and even in the supermarket (someone driving a cart with groceries, yaking on the phone, & hogging up the middle of the isle without regard to others trying to get by). I'll bet, now that you've read this part, you'll start noticing this happening to you, too.

[Gregg]

Anyone able to use this with an alarm company I have ADT and it needs a phone line.

I would not recommend using magicJack for an Alarm System that is monitored by an Alarm Company.

The Alarm Company needs to have a dedicated phone line for direct communications 24/7. That phone line should not be shared for voice calls because the alarm panel WILL cut you off to make data communications whenever it needs to without regard to how important your phone call was. The newer Alarm Systems now have cellphone technology to avoid wire cutting attacks but are also more expensive to monitor.

You have to decide what is more important; your life & property OR trying to save a few bucks on telephone costs in monitoring. (Besides, most alarm panels will protest when their telephone line has lost a connection and that will happen whenever you shut down the computer hosting the magicJack).

PS: This is also true for elevator cars (all elevators have an emergency call "box"). Don't even think about using a magicJack for the elevator systems.

[Gregg]

Just an FYI - I just cancelled my Magic Jack service. This was possibly the worst Voip service I have ever tried to use. I had NO calls that both parties could hear or understand the other! When you GO cheap, you GET cheap.

You are absolutely correct. I will give an example of how cheap it can be: My In-Laws use Brightport in Florida. They have their TV, Phone Service, and Internet all supplied by the same company. When I was visiting with them, I noticed that when the kids were at school, the phones Voice Quality was excellent. But the minute the kids came in from school, they were immediately on their computers doing their chats On-Line and playing internet games. When I was actually on the phone before they came in, I had perfect quality phone connection until they got On-Line... My words were cutting off and my sentenences made no sence to the others on the other side of the line.

So, it is true! You get what you pay for... If you pay less for the lower download speeds, you will get slower talk speeds, too. The magicJack also states that it will not work on dial-up internet connections.

Do your research and you will make informed decisions.

[Gregg]

Just got magic jack. It IS GREAT (soon to be ex-wife ran my phone bill up to $1,000 + but thanks to magic jack...) Now I have a question and an idea. Question, how does the voice box work. No luck making it work yet, supposedly I can leave my own "Hi, you have reached (xxx) xxx-xxxx I am not able to speak with you just now but if..." just by typing my phone number and pressing * Problem is when I do it asks for my password. I DO enter it correctly but it says otherwise. What the...??? and also...idea. If you have a wireless internet connection via a laptop (as opposed to my only PC, a desktop) you have a phone that goes anyplace and makes calls for SUPER CHEAP, so maybe someone can figure out how to condense all that needed tech into JUST a cell phone. A cell phone so designed would allow you to make these nice free (or nearly so) calls without hauling around the laptop. Honestly I have never owned a cell phone but unless cell phone regular rates are ALREADY free, or nearly so, it seems that would be a vast improvement over all of the above.

could it have anything to do with the fact that I am using a cordless phone with magic jack? (hope not)

I'll bet you must have blurted out something about wanting to take care of her during your courtship. It's amazing how women will remember these little comments guys will make during the heat of passion (considered to be temporary insanity) and women will try to hold a guy to this by commiting acts that require a guy to respond. (i.e. raking up a $1000 phone bill knowing the guy will have to pay for it.)

As for magicJack, keep it away from her. Let her get her own phone in her own name and you can bet she will not rake up a huge phone bill again. Don't even mention magicJack to her because you will not want to share the cost-cutting benefits with someone who has no intentions of letting you slip through her fingers without getting as much money out of you as possible. Why would she be doing this? Do you remember saying you would take care of her before getting married? She wants herself to be taken care of, now and forever. It's "until death do you part" or find a way to get into the "Witness Protection Pogram." Good luck!

[Gregg]

Also I have sent a few complaints through the form on their site about it not working unless I reboot, I keep getting the same exact response, giving a bunch of steps to reinstall and shut down programs that might be interferring with it!?!, if it can't work
with other software running what good is it? Basically they have all sent the same reply, obviously it is a preprinted reply they send out, have gotten it back three times from three different people, exactly the same, and of no help, it just has commen sense stuff that any idiot would have already done, except for shutting down your other software.

I agree with you. The magicJack uses up computer resources that my other applications often need immediately. Also, I'm in the middle of typing up something and the magicJack dialing pad pops up right in front of me totally ignoring the rest of what I was typing away. I would have to battle with my computer to make it do what I want it to do.

But I fixed all that. Go see my first post up above regarding the use of a Thin Client computer. The magicJack works 24/7 and it frees up my laptop AND my desktop so that I am not bothered with pop-ups anymore. I'm no longer interrupted by things going on in the background, either. It's a big difference.

[Gregg]

Is this forum run by majic jack?

Indirectly! Those of us who have been brain-washed into thinking magicJack is a wonderful "God-Send" device because we found a way to make it work to our "deceptively bent desires" are the ones behind this covert action. The magicJack "dongle" must be emitting a freqency that had mind altering effects that could be the root cause for dominating this forum.

Try to watch "Monster Within Us" on the History Channel and the NatGeo cable channel. They talk about tapeworms, etc. If they exist, is it possible that magicJack could really be behind all this, too?

[SA210]

Yes! ...and there is also unlimited 411 calls, too! Plus there are no taxes being charged for the 911 services. Check your phone bill and add up all those tiny tax charges. I cannot find any of those same tax charges on my magicJack phone bill either. NO, Wait! There is NO magicJack phone bill. Just a license bill for either $19.95 for one year or $59 for 5 years. Should I buy in bulk?

I have not been able to dial a 3-way call. That's what 3-way is to me, Me being able to dial out to a third party.

[greginky]

I just renewed my MJ service. I was in an old building that had 1960's cable wire in it. I now have new cable wire and the MJ is working very well, my only complaint is 9!! service, but that is just how it is. Most of my early problems were network problems, not MJ problems, since my cable was upgraded I have no complaints,I have been using the service over a year now

[xrayzebra]

How about paying 20 bucks a year for all the calls you
want and have the ability to call from any computer.
Not a joke or gimmick and I am not a salesman for them
but this what they promise.

magic Jack Link (http://www.magicjack.com/site/index.html)

By the way I haven't tried this, but I am going to try it.
30 day free trial. What can you lose?

Okay, looks like the next step is on the way. I have to wonder though,
how long before AT&T, Verizon, Virgin and the rest hit the courts to stop
it.

MagicJack's next act: disappearing cell phone fees

http://tech.yahoo.com/news/ap/us_tec_gadget_show_magicjack

:downspin:

[hater]

magic jack works. I am using it for my family overseas. No long distance fees ever again :tu

[Slydragon]

I actually just bought one of these at Best Buy along with a new cordless phone with extra handsets, will give my opinion soon.


ive done all kinds of testing with no problems whatsoever.

So is it still working well? I would joke in this thread but I'm thinking of getting one. My cell phone will be my main phone but want a back up for home or to give out to people I don't want having my cell phone number.

Any real spurstalk members try it?

[markarnold]

Guys,

For me the magicJack has worked really really well. I got rid of my landline because I mostly use my cell and it wasn't worth it to pay for the landline, but I was short on minutes randomly because I would have months here and there where I would have several long calls to family... The magicJack fixed this problem because I just use it when I'm at home and its gonna be a long call.

I couldn't be happier.

If you want more info you should check out the site I found that convinced me to get it. This site even provides a secret customer service number for those that need to get help with their magic Jack. It's http://www.thevoiphub.com/category/magic-jack/

[markarnold]

Sorry guys, I forgot to mention that I do have problems every once in a while. Sometimes the magic Jack cuts out but I've learned to deal with it since its only costing me $20 for the whole year.

let me know if you have any other questions, I've been using it for about 6 months now and have gotten pretty well versed in it.

[ashbeeigh]

Oh I forgot about this winner of a thread.

[Slydragon]

So is it still working well? I would joke in this thread but I'm thinking of getting one. My cell phone will be my main phone but want a back up for home or to give out to people I don't want having my cell phone number.

Any real spurstalk members try it?

Been using it now for 8 months. No real issues as long as the PC is on. Only thing that kind of sucks is that when you dial you have to add the area code also. So I'm dialing 210 before every call. Granted I hardly call from it.

Also is kind of cool that if you are on a call and put them on hold for another call the person holding hears music while they wait.....freak me out when that happen to me. Also voice mails go to my email which is push to my cell so I can here them no matter where I'm at.