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So, if it keeps detailed records of your text messages, does that mean that they're actually written out on the bill? No es bueno.
Woman Gets 300-Page iPhone Bill
By Jefferson Graham,USA Today
Posted: 2007-08-16 10:00:17
LOS ANGELES — Early adopters of Apple 's iPhone are getting their first service bills from AT&T — and some customers say they are so detailed they belong in libraries.
Justine Ezarik, a Pittsburgh graphic designer and active Internet blogger, got her first bill on Saturday. She says it was so huge — 300 pages — it was delivered in a box. AT&T detailed every text message and Internet use for her billing period. "This is so silly," she told USA TODAY. "There's no reason they need to send you this much information."
A video Ezarik made of her experience uncrating the bill has been viewed online more than 100,000 times since Monday(Link) . Consumer tech blogs picked it up, spurring chatter across the Web about the bulky bills.
Tech site Ars Technica describes a 52-page, doubled-sided bill. Oak Harbor, Ohio, teacher Kelly Croy also reports receiving a 52-page bill: "The biggest phone bill I've ever gotten in my life," he says.
AT&T spokesman Mark Siegel insists these situations are exceptions. "We're not sending lots of boxed bills to customers," he says.
The company itemizes text messages and Internet usage on its data network, which adds to the normal heft of the bill. Siegel says that customers who don't want the details, such as Croy, can call AT&T and change their billing.
Options include summary bills or online billing.
"We don't want to presume for the customer that they want detail or don't want detail. That needs to be up to them," he says.
Croy has since called AT&T to change his billing. "If you buy a car, you get a bill that's several pages long. You don't need 52 pages for a phone bill," he says.
Rob Enderle, an independent analyst at the Enderle Group, calls the finely detailed bills "stupid."
"Not only does it cost AT&T more to do this, it just upsets customers. It's bad business," he says.
The iPhone, which launched in June, costs $499 or $599, and service plans range from $59.99 to $99.99 monthly. Ezarik — a heavy user of text-messaging — says her first bill was for $275.
"A lot of that was taxes, activation fees and pro-rated charges," she says. "I was shocked at how high it was."
http://money.aol.com/news/articles/_...00010000000001
So, if it keeps detailed records of your text messages, does that mean that they're actually written out on the bill? No es bueno.
big brother...... if i ever recieve a 300 page bill from tmobile with all my text messages im switching to a different phone company
but no one text messages you fillmoe so no worries there!!
your sister is always blowing me up..... in more ways than one
You'd have to switch to a different cell phone since iPhones only work on AT&T. Typical Apple strategy - lock you in to a single provider.
i know.... at&t has the iphone brand name locked down for 5 years.... but ill never switch to them, their service is ty
I dont have a sister
I don't know that it's the text message details they're sending, I think it's the notation of time and data used to send the text.
8/15 - Text message - 2k
Maybe?
oh sorry, i wasn't suppose to tell you
haha your an idiot................actually i lied to you i have a sister but she doesnt like 's so your outa luck. Sorry!!
And you know, far be it for me to defend a company from a consumer, but why wouldn't you go online and browse your provider's Web site along with your account and find that they offer e-Bills.
Personally, my mom would go a little crazy if she didn't have a paper bill, but I enabled e-Bills from Sprint a long time ago. For some reason, they've started to send me paper bills again even as I've mentioned once or twice to stop.
If AT&T defaulted for e-Billing, there would be people whining that they wanted paper bills.
We haven't received our bill yet, so it will be interesting.
We need to have paper bills since it's a business phone and need to keep records for 7 years. So even if I did e-bill, I'd still have to print it out.
I just checked online and it does show EVERY data transfer.
As far as Text messages, ATT just shows the time, date, and the number you sent a text to. They've always done that.
Exactly.
Totally off-subject, but I've got to start record-keeping as I'm starting to freelance. Yuck.
Sprint doesn't. They just show the amount used per month.
They did that when they were Cingular too. As far as people hating Cingular/ATT, I've been with them for 2 years and never had a problem with them at all. Very few calls are dropped.
Talk to a CPA, you may want to pay estimated taxes so you don't get reamed at the end of the year.
I've only had one problem with Cingular/ATT in the 2 years I've been with them. That occurred one year ago when I had already switched to e-billing while I was living with my ex. I moved out of my ex's house last year when we broke up and started seeing another woman. I had yet to switch my address with Cingular because they never sent me anything important in the mail when they inexplicably sent a paper bill for my account to my ex's house. She opens it, sees the texts and calls going to my new woman, calls the woman and spews out all sorts of BS and s things up for me. Those bas s.
Switch to paperless billing.
that dumb girl trying to get attention, stop crying, you are the reason why it was 300 pages.
Seriously. If she would STFU every once in a while it wouldn't be so bad.
They will have to go to an eBill that is sent to the phone electronically. If Apple and AT&T want to be "green" then this will have to change their evil ways.
I'd smash though.
She's pretty hot!... Wasn't expecting that
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