I grudgingly stayed with Comcast when I thought about buying a satellite. They are the only ones I can get High Speed internet from in my area. The Telephone company is too far away to get DSL, and Fiber isn't yet installed in my area either.
What stupid customer reps!
Today, my internet didn't work. I power cycled the box and it was fine. Still, as I checked, one of my 4 TV's had no signal, and had the message to the effect "A interruption in service was detected, call 888-xxx-xxxx."
Called Comcast. The I told the rep that I earlier had to power cycle the Cablemodem, and I had some interruption from them, and that one box didn't restore. That it had the message on the TV to call the number. He started asking me asinine questions like is my TV on channel 3, etc, wanting to make sure I had things set up right. I reminded him I saw that message from the box on my TV, so my connections were OK!
This idiot didn't seem to comprehend, and continued to ask me stupid question. I'm getting furious, but bearing with him. Finally, after what seemed like eternity, he asked for the serial; number of the box, and my signal is back in 2 seconds.
God he wasted so much time. No wonder companies are going overseas to employ people. We are raising a nation of idiots.
Is it digital? Scientific Atlanta or Motorola? He probably only needed to hit the box to restore the signal. Not sure why he was asking you what channel it was on.
Customer reps are usually very poorly trained and put on the floor in a short amount of time.
They have to follow the guidelines(a series of questions). Cause not all the ppl that call them are as tech savy as you. They must assume all callers are not in the know. Just a precaution. Course sucks for the ppl that do know... but whata-ya-do huh..
I worked tech support one summer, and it was absolutely required that you follow the script exactly. Your calls were recorded and if you didn't follow the scripts exactly on one of the random calls they used for evaluation, you got a world of from quality assurance (and termination if it kept happening).
Exactly. I hate having to go through the moron motions, but it's their job.
Just be thankful you don't need your cable buried.
Comcast has THE WORST customer service reps, all of them are so rude and so stupid
That happens in most large call center environments. And even if you don't have a vervatum "script" there are certain things you "have" to say to score well on your QA and you have to have a good QA to keep your job...on top of meeting whateverthe your goals are.
I am perfectly happy with the AT&T DSL I use at home and at work. Except we'll probably have to switch to cable soon at work to use the VOIiP phones.
I thought this was going to be a thread about Kill_Bill_Pana.
Sure the customer service might suck but it has better programming than Time Warner.
They already dig in my yard twice this year because I have a distribution box for the immediate neighborhood. They at least did a good job with that.
Sounds like you need some anti-depressants.
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