The reports show violations including communications from people in the U.S. being “inadvertently targeted or collected” by the agency. Some of the violations resemble the disclosures of NSA programs by Edward Snowden.
The report cites incidents of “poorly constructed data queries” that targeted Americans, improper handling of data and information used improperly.
Some incidents showed how a U.S. Army sergeant used an NSA system to “target his wife,” which led to a reduction in rank and further punishment.
But while those incidents may be the most disconcerting, actually looking through a report will show dozens upon dozens of less sexy, but nevertheless important bureaucratic and technical issues with the operations of the tools the NSA uses for surveillance. The most recent
report (pdf) is for the fourth quarter of 2012. By this time, the NSA has had years to hammer out all sorts of problems with its system. Yet, the quarterly report contains 20 pages of brief descriptions of mistakes. Most are not of sinister intent, like the sergeant who targeted his wife, but many of them are from database queries that have not been properly handled or a due to a failure of oversight over who is supposed to have access to what, where. And several of the entries in just this one report are completely redacted. How much worse do those entries have to be that we’re not allowed to see a single word about what happened?
Should we care about this? Recall the case of
Khalid El-Masri, the German-Lebanese man mistakenly arrested and tortured by the CIA in a black site in Afghanistan. This cascade of bureaucratic mistakes doesn’t have to be of ill intent to cause some serious harm to somebody. When the NSA extends its data gathering to people two or three steps away from its target, the next El-Masri could be any of us, entirely because of some analyst’s error.