The Best Buy receipt checker

[JudynTX]

I told them the same thing that I would mess with everything myself and I didnt want any extra customer service fees or warranties or add ons or carrying case and he kept going, saying they make him ask all the questions before purchase can be made.

I guess I just got a jackass for a sales associate.

Do they work on commission?

Take your keyboard, if that'll help

The next time I go to BB, I'm going to the computers section and gonna bring up ST's Moon Thread and leave it there.

[Nathan Explosion]

Whenever I buy something at Best Buy, I always keep my receipt out when walking out, no matter what I buy. Most times I hand the receipt over before they even ask. It's not that big of an issue at all, and takes like 2 seconds.

What I hate is when people ask if we have something in the back, and I know FOR SURE that we don't. I explain that any backstock of certain items will be carried on the top shelf or I know we're out because people have asked already. Sometimes they still ask. I then kindly explain that I actually work in the back as a receiver, and know for a fact that this item won't be in the back as we only carry beer, soda, paper products and ad/promos that belong to displays on the floor.

They'll still ask if I can just go check, so 8/10 times I go in the back and bull with the guys before coming back 5 minutes later and telling them we don't have it. The other 2 times, guess what, WE DON'T HAVE IT!!

I understand a customer doesn't trust all employees to be hard working, but if I give you a reasonable explanation about our backstock practices and where any extra product should be located, the customer should be able to tell that I am a knowledgeable, hard working employee and I'm not trying to get out of helping the customer. In fact, I'm actually going the extra mile to educate the customer to make their shopping experience more pleasant and efficient today and in the future.

I sometimes wish I could respond the way I respond to my coworkers when they ask me about something, I answer and then they ask if I'm sure. I usually tell them not to ing ask me anymore if they don't trust my answer.

It may sound as if customer service people are whiny, but in fact, we go through this many times a day, hundreds (at least) of times throughout the year. We're still human beings, and yes, no matter how tolerant we are, we grow quite tired of this at some point. In the end, I always smile, tell them when the next scheduled delivery is of that product as I do have that information readily available to me, and apologize for the inconvenience. I then go to the back and say, " ing waste of time."

[Nathan Explosion]

I bought my last laptop there and it's probably the last bigger purchase that I ever make there.

I just wanted a cheap 2nd laptop, no frills, no geek squad no nothing but the computer in the box.

They kept me there another 20+ minutes giving me a rundown of "are you sure you don't also want....?" questions before they let me purchase the damn thing.

I've never had that problem. When they ask, I just tell them no. Sometimes I'll lie and say that I only have enough for the product I'm buying and if it messes up, I'll just have to buy another one.

The prospect of getting additional patronage shuts them up real quick.

[JoeChalupa]

I told them the same thing that I would mess with everything myself and I didnt want any extra customer service fees or warranties or add ons or carrying case and he kept going, saying they make him ask all the questions before purchase can be made.

I guess I just got a jackass for a sales associate.

They ARE required to ask. I was a diamond shamrock the other day and the young lady had a line and yet she still asked everyone if they wanted to buy candy bar for $1 and she said "yeah, I know you all hate that but at least thank me for doing my job", and I did.

[Nathan Explosion]

They ARE required to ask. I was a diamond shamrock the other day and the young lady had a line and yet she still asked everyone if they wanted to buy candy bar for $1 and she said "yeah, I know you all hate that but at least thank me for doing my job", and I did.

At my store, if you don't offer the sales basket item, the customer gets it for free. When I used to help out up front, I had to ask a bald man if he wanted shampoo. He just looked at me, I smiled and said, "I know, but I don't feel like giving it away for free" (the signs explains what I meant by that). He just nodded and said he understood. Other times, when the same situation would arise, I would say, "Even though I already know the answer to this, I have to ask...". Customers will understand at that point.

[JoeChalupa]

At my store, if you don't offer the sales basket item, the customer gets it for free. When I used to help out up front, I had to ask a bald man if he wanted shampoo. He just looked at me, I smiled and said, "I know, but I don't feel like giving it away for free" (the signs explains what I meant by that). He just nodded and said he understood. Other times, when the same situation would arise, I would say, "Even though I already know the answer to this, I have to ask...". Customers will understand at that point.

[Spurstro]

I was a diamond shamrock the other day ...

I thought I was the only one who still called it Diamond Shamrock

[baseline bum]

Best Buy keeps their prices low? On what? About the only time they have anything priced at any kind of bargain is on Black Friday, when they occasionally have a hard drive for $5 cheaper than Newegg.

[JudynTX]

A Farmington man believed to be creating store receipts on his home computer to steal items from Sam's Club was caught in the act Thursday at the Farmington store.

Lindsey Brown, 38, faces charges of shoplifting and forgery, both fourth-degree felonies, after store employees detained him for attempting to steal nearly $1,500 worth of electronics and merchandise, Farmington Police Sgt. Robert Perez said.

"He loaded his cart with electronics and was walking out with a fraudulent receipt," Perez said.

Store employees, who were attempting to track more than $25,000 in losses in recent months, recognized Brown from a store surveillance camera.

http://www.daily-times.com/ci_17164751

[PM5K]

I missed the point of his post. What was it?

[SourCandy]

Been to best buy several times for various items. Never felt "talked down" to.. or "pressured" or offended to see if I actually payed for something. Some people are so easily offended.

[baseline bum]

Been to best buy several times for various items. Never felt "talked down" to.. or "pressured" or offended to see if I actually payed for something. Some people are so easily offended.

Not even by the cashiers who try to nag you into a service plan if you buy so much as a pack of gum?

[Viva Las Espuelas]

Been to best buy several times for various items. Never felt "talked down" to.. or "pressured" or offended to see if I actually payed for something. Some people are so easily offended.

That

[Mark in Austin]

If I am going to buy something at best buy, it is only because I have already thoroughly researched the item, settled on the specific model, and am too impatient to wait for it in the mail. When I walk into the store, the only thing I need from the employee is to point me to the department where the item is located (and most of the time, not even that much). Therefore, i have always had a pleasant shopping experience at BB. (LOL)

exactly. It's funny though - I can always tell when they are worried about being secret shopped - most of the time they leave me alone but every so often I swear every single employee of the store asks me if they can help me.

The only thing I don't like about Best Buy is when they talk down to me. I only go in there when I know exactly what I want. I research it and I go in to get it. No ifs ands or buts.

A year ago I went in to get a game that came in a Wii and a computer version. I wanted to computer version not the Wii version. The guy was like "Are you sure it's not a Wii game?" I was like "Yes/. I don't even own a Wii. Find me the PC version. I'm not that dumb."

True, but the average customer IS really dumb. Probably 90% of the people looking for that game do want the wii version.

[Viva Las Espuelas]

M question is why was the associate so certain it was a wii game. Why even say "I'm looking for a pc game BUT it's on the wii as well". Makes no sense to me. Too much information just mucks things up. Treat it like a Search.

[cheguevara]

Best Buy is like France, treat them good and they will walk over you, treat them like and they will love you

[Viva Las Espuelas]

Nah. Treat them bad and a Facebook status update is born.

[Stringer_Bell]

Best Buy is like France, treat them good and they will walk over you, treat them like and they will love you

Sounds more like women in general than France. Unless you're saying France is full of women.

Never had a problem showing my receipt to anyone at any store, they always tell me to have a nice day and that's what I do.

[phyzik]

my friends chic recently bought a laptop from there. There was some adware from bestbuy installed on it and she was told by them that it could be removed for an extra $90. I told her to tell them that I would take care of it. Took me 2 minutes to uninstall... They wanted to charge $90 ing dollars to do that .

[spurs_fan_in_exile]

Like others, the receipt checker at Best Buy is pretty much the only employee that I haven't wanted to slap silly at one time or another.

[DarkReign]

Back in the day, we made a living walking out with PS1s, games, Tiger handhelds and N64s.

The hired the people in front because of that very practice. If you had the balls, you just walked in, put a system under your arm and walked out the front doors. Easy $200 when you returned it the next day at another store in the next county over.

This was before the internets, though.

[Bito Corleone]

I often wondered why they did this.

Is that sarcasm, or did you truely never make the connection that it's a theft deterrent?

[JudynTX]

Is that sarcasm, or did you truely never make the connection that it's a theft deterrent?

Yes

[jimo2305]

i don't shop at best buy anyways.. but the receipt checker isn't one of the reasons why.. i dont mind showing them the receipt.. they dont take long to check it anyway.. it's not like they snoop thru every item in my bag haha..

[Creepn]

Back in the day, we made a living walking out with PS1s, games, Tiger handhelds and N64s.

The hired the people in front because of that very practice. If you had the balls, you just walked in, put a system under your arm and walked out the front doors. Easy $200 when you returned it the next day at another store in the next county over.

This was before the internets, though.

lol wtf wow. They don't ask for the reciept at the return section? I mean, i would think even that practice is done before the internet age.