esurance.com is CRAP.

[MI21]

Ahhh ok recognise them now. Mazda's are a good drive.

[RandomGuy]

WTF????

I got a quote from them and got $117 per month for my wife and myself on our ONE car with a thousand dollar deductable and minimum insurance.

We pay geico $45 per month now.

I will be getting a job with the Texas Department of Insurance (watchdog agency for the state of texas that provides oversight of the insurance industry) soon, so maybe I might be able to figure out what the difference is.

I would guess that since esurance is relatively new that they are having to build up financial reserves. Larger, more mature companies have already built up reserves of investments to pay claims.

(update)

I found out that insurance companies often use credit reports to assign risk (i.e. how much they will charge in premiums).

I also had little problem finding a huge number of complaints from various sources about them.

http://www.rateitall.com/i-26293-esurance.aspx

I wouldn't buy insurance from them.

[RandomGuy]

http://www.insurancejournal.com/maga...ures/22549.htm

it is a bit old, but I think it explains some of why they suck: a new, fast growing company whose culture doesn't seem to value customer service. when it comes to claims.

I reviewed their website, and as a business (accounting) student was struck at what they DIDN'T say.

They did say:
"we want to make things simple and affordable"

They didn't say:
"We will resolve your claims quickly"
"we will solve any problems you have with us quickly or professionally".

The complaints in the link at the top of the post would seem to support this thesis.

It is a fast growing company with a LOT of growing pains. Buying insurance from them is a bit like rushing out and buying a model of car in it's first year of production: you will get something new and exciting, but it is untested and will have some hidden design flaws that will get you later.