I called in yesterday, they are sending me a box so that i can send it in to fix.
I love it so far...wish there were a few more games, but hopefully that changes in time. It still pisses me off though that there are so many problems with the thing.
nba 2k7 is the absolute .
my 360 is currently in McAllen, TX being fixed at the repair center.
July 5, 2007
Microsoft Plans $1 Billion Charge for Xbox Repairs
By REUTERS
Filed at 6:45 p.m. ET
LOS ANGELES (Reuters) - Microsoft Corp. <MSFT.O> said on Thursday said it would take a more than $1 billion charge to fix "an unacceptable number of repairs" to its Xbox 360 video game consoles and had missed shipment targets for the end of June.
Microsoft is under pressure with mounting complaints about Xbox 360 failures on the Internet and growing expectations that Sony Corp. <6758.T> could slash the price of its rival PlayStation 3 console at a video game exposition next week.
So far Microsoft has the lead on Sony in the battle for high-end video game machines, but it shipped only 11.6 million 360s by the end of June, compared with a target of about 12 million, Chief Financial Officer Chris Liddell said during a conference call with analysts on Thursday.
Robbie Bach, president of Microsoft's entertainment and devices division, said the timing of the announcement about the charge for the quarter ending in June and a new extended warranty were unrelated to any potential move by Sony.
"This is just one of those things that happens when it happens," Bach said in an interview. "We reached our conclusion early this week and because it's a financially meaningful issue we had to announce it immediately."
The hardware issue has marred a string of successes for Xbox 360, which has built an early lead over the PlayStation 3 with Microsoft's strong lineup of games and popular online service.
But it is also finding increasing compe ion for some parts of its business, such as Apple Inc.'s <AAPL.O> incursion into television shows delivered over the Web, which is also a feature of the Xbox online service.
RED FLASHING LIGHTS
Microsoft said it had investigated the sources of hardware failures indicated by three red flashing lights on the console and had identified "a number of factors" that can cause such failures.
Bach said many of those factors took time to show up in the consoles, explaining why the number of repairs had grown in the second year of the Xbox 360's release. He would not say exactly how many Xbox 360s had been returned due to hardware issues except that "the number is too large."
The company said it would extend warranty coverage to three years to cover the problem and would reimburse customers who had previously paid for repairs related to the three-flashing-lights error message. It also said it has made improvements to the Xbox 360 console.
The charge will be in a range of $1.05 billion to $1.15 billion, before taxes, for the quarter ended June 30, Microsoft said.
Microsoft had already cut its forecast for Xbox 360 shipments in January. It had previously forecast shipments of 13 million to 15 million by the end of June.
"What you have to ask yourself as an investor is, should Microsoft be in the hardware business?" said Kim Caughey, senior analyst at Fort Pitt Capital Group, which oversees about $1.2 billion, including Microsoft shares, for clients.
She added, however, that the charge should not be a concern for long-term investors.
"It's a lot of money, let's not say it isn't," Caughey said. "But if you're a long-term holder, I don't think it's going to have that great an impact."
Bach said the new warranty would not impact the Xbox division's plan to turn a profit in fiscal 2008, which started this month.
He was also mum on the issue of whether Microsoft would announce a price cut for the Xbox 360 console if Sony made a similar move.
"We will assess what we do with pricing and other aspects of our business based on our own business," he said.
Microsoft shares dropped slightly to $29.91 after closing at $29.99 on Nasdaq.
Thats nice to hear. This will be my third 360 in less than a year. I dont have high hopes for it, but its nice to know if it go's south im still covered for a while.
So does the fix that they perform only work temporarily?
You mean Microsoft? A lot of the time they just exchange your XBOX with a refurbished one, so the problem usually shows up after time once again. If they repair it, I assume they replace the clamps or something, which would still cause the console to die eventually.
There's a fix on the internet which has had a high rate of success, the X-clamps replacement fix. You remove the X-clamps holding the CPU/GPU and replace them with screws/nuts (while adding new thermal paste to the chips).
I actually bought a broken 360 off ebay with the 3ROL and used the fix to revive it. The fix is only a few months old so we'll see the longevity of the method over time.
how much did you buy the broken one for?
$125 with a wireless controller and plug and play kit.
damn thats a of a deal
Nice to hear the warranty length has tripled.
Got the arcade one for my son for Christmas. It has now in a little more than 24 hours froze up numerous times and scratched and killed his Madden 08 and Guitar Hero 3. I was told I can take it all back to the store and have it all replaced, but I just don't understand this .
I know I am gonna sound stupid to most, but I have 2 original atari units that are both over 20 + years old. They both have been stored, and moved, and yet still, both work like they were brand new and have NEVER had a problem. I just don't get how with the "ADVANCE" of technology, how it craps out so often and yet, cost so much more to buy.
This sucks!!!
Did you get a warranty? If you bought it at an EB or Gamestop (with warranty), just take the entire thing (cables and all) and they will replace everything you bring to them on the spot.
As for the 360 being a delicate POS... that's beyond me. My Super Nintendo still works and that thing went through some .
Sons of es at Microsoft sent me a refurb unit when the cd drive of my otherwise perfectly-working system ed up. The new piece of is three times as loud.
As far as the CD/DVDs that get scratched and dirty: I wonder how much it would cost
to change to a media card game format, where you buy a small card(s) that gets inserted in to a console similar to the old cartridge games.
Still having no problems with it.
Crap, I'm having that problem with the scratched CD/DVDs.
I just bought a new game and I've been playing it for a while. The stupid thing is pretty scratched up now and it's freezing up. What to do....what to do...
Maybe I should've read this thread before I purchased the 360 this christmas for my boyfriend. Ugh, I hate to have to send it back...*crosses fingers*
I did not buy a extended no. They come with one though, correct? Toys R Us told me to bring it back. I am gonna tomorrow
had the same issue a few months ago...but i couldnt wait to call M$ the next day so I was ing with my Rom Tray and popped it out....so i had to open my up and operate. Just to get it back it place and thus voided my warranty...Then I you tubed the issue I was having and it came down to when they were making the Consoles and the DVD drives they use they didnt put a freaking rubber chingaso around the lens portion and thats what makes those perfect crop circles on your games...So I called Xbox the next day and told them about my issue....he tried to say it was this this this and that...and finally it got down to ok send it to us for repair and I was going to but just decided to buy a new and replace the guts and return it back to the store which was another in its self because apparently they dont take back brand new broken xboxs....but all this cause I voided my warranty...so dont open your just call them up and send it to them... I believe you have like 3 years service now. I still have no warranty but oh well...I hate ing with the system like that but just as it was stated earlier that these things are being over priced and made with such piss poor quality....and as far as the games the dude told me I could go to the xbox website and search disc replacement and so I did and it was 20$ fee to replace games their y system ed up and also it only listed certain games so I didnt even bother...it was real ugly a few months ago for danny t
but so far I am good....for now anyways
Damn seems like I'm going to have to call them up. I'm indeed getting those damn crop circles. I've already replaced The Orange Box and it seems like tomorrow I'm going to have to replace yet another game.
Has anyone tried those disc cover skins? Specifically http://www.d-skin.com/
nah.....sounds pretty cool though....how much are they...what i did to replace mine was open up a game fly account rent the games I had and send the jacked up ones back...its a ed up thing to do...but again the system and its ty was are killing me here....for months I wa playing 2k7 and in the middle of playing it would just say disc is not readable....reset your system and clean your disc type error....
DOnt have a 360 but a buddy of mine does. He's had a load of problems with his. His waranty was out, so he bought a new one and threw the old one in the new box and returned it. No questions asked and got his money back. (WAL MART). He's done it twice more since. Thats 3 ing 360s gone bad. Good thing I stuck with Playstation.
Got mine at Best Buy for Christmas last year and got their 2 year warranty. Worked well for about 10 months then crapped out on me last month. Took it back and got it exchanged no problems. This new one is having minor problems, will probably take it back if it keeps messing up.
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