I have uverse and i haven't all the run around you've had. the customer service and tech support are pretty good. they even helped me get my wii online using their hub as a wireless router. my only complaint is sometimes if i'm recording something it'll freeze up if i channel surf too fast. i may just surf when they're updating the channel guide which is pretty frequent.
Here's the part I don't get; why the are you letting them install it? A company that starts off that badly is going to all of a sudden become competent as soon as they have you as a customer? You complain about them screwing you over, yet you play the willing victim over and over again.
Tell them to off in those exact words, and go get a more competent provider.
sorry but I wasn't home when they sales people were here. I wasn't the one that accepted the offer.. but, yeah we obviously made a mistake anyway
Man, sounds like it was a tough sale for that guy.
Spurfect: No thanks, we had U-verse and it the service was terrible so we cancelled it.
Salesman: Oh, well, we fixed those problems.
Spurfect: I'll take two then.
My digital cable hasn't increased in price for the last 3 years.So, as long as we don't have a previous account, we should be OK, huh?
I cant wait to switch from TWC to U-Verse. TWC may be reliable, but be prepared to pay twice as much and have price increases 2-3 times per year.
Oh, and don't forget that crap about the NFL Network. Nevermind that ESPN Classic and GTV were taken off the Standard package a couple of months ago, yet nothing else was added. Those two channels are still dark today. And still TWC refuses to add the NFL Netowrk to Standard Cable.
At least I have the in' Golf Channel! God knows no one will watch the NFL Network, but EVERYONE and THEIR MOM watch the Golf Channel.
mostly because we will be getting 2 months free, $20 off each bill for 6 months, and a $90 dollar check.. but, honestly I was ready to tell them to just off on sunday. my dad wanted them to go ahead and come install it though, and if it was horrible and we found something better, we'd just have them come right back and take it out. so i just went with what he wanted.. we still don't have cable.
if i'm not mistaken you have 30 days to try it out and do whatever you want in that time.mostly because we will be getting 2 months free, $20 off each bill for 6 months, and a $90 dollar check.. but, honestly I was ready to tell them to just off on sunday. my dad wanted them to go ahead and come install it though, and if it was horrible and we found something better, we'd just have them come right back and take it out. so i just went with what he wanted.. we still don't have cable.
I was in the same boat for the past 3 years, until I was told I could no longer get that fixed price. Now my bill increases $5 every six months until I'm paying full price.
How are you posting right now Spurfect? Aren't you at work?? They're letting ya'll get online now or what?
Why in the world you would bother with a company this long is beyond me. If you're dumb enough to continue on with the BS you don't deserve the right to about it.
Sometimes it's worth it. They might give her some freebies. If you dump them you get nothing for all the time you've invested. If I have customer service problems I always ask for them to give me some free stuff. It usually works.
We believe in giving 2nd and 3rd and 4th chances.
No honestly, we did like everything about u-verse, it's just when we first got it our area was a testing area so the problem we had was just the reception. It started going out too often so we had to switch. They said they laid out all these fiber optics cables here so we shouldn't have that problem anymore, so we really wanted to see if it would work. The features on it are pretty awesome, and it's a good price as well.. but it really has gotten ridiculous.
Yeah they've offered us so much and I did waste a lot of time trying to get this installed so if we gave up we'd get nothing and I'd be more pissed. They are giving us 2 months free, $90 back, and $20 off for 6 months after that so it may be worth it in the end... we shall see.
I felt sorry for you in the beginning, but if you let them install it after all that, you deserve what you get now. If it's this hard for them to come out to install and start billing you for something now, imagine how hard it will be to get them to come out and uninstall it.
im looking to switch service soon....but u-verse does not work with my "slingbox" so my options are pretty much limited...anyone have any ideas?
They are still not available in my area.
I was home on my lunch break doofus
I wish I called people like her everyday. My customers suck.
Man, sounds like it was a tough sale for that guy.
Spurfect: No thanks, we had U-verse and it the service was terrible so we cancelled it.
Salesman: Oh, well, we fixed those problems.
Spurfect: I'll take two then.
Getting my u-verse installed tomm.,wish me luck. I started getting tired of TWC raising my basic cable prices and removing chanels at the same time..I am just happy to have another option other than TWC i guess..
Some of the best TWC pricing is now in 1 or 2 yr contracts.
Guaranteed to have no cost increases & if you have have all 3 services you can choose to do another 2 yrs for no more than a $5 increase from the original amount.
We believe in giving 2nd and 3rd and 4th chances.
No honestly, we did like everything about u-verse, it's just when we first got it our area was a testing area so the problem we had was just the reception. It started going out too often so we had to switch. They said they laid out all these fiber optics cables here so we shouldn't have that problem anymore, so we really wanted to see if it would work. The features on it are pretty awesome, and it's a good price as well.. but it really has gotten ridiculous.
Hope you don't have all the problems a couple of friends have had.
Service going out & when th main box inside your home goes out, EVERYTHING goes out. Sucks balls that I had to listen to Dallas' game winning drive vs Buffalo on the radio. Needless to say, my buds have left or are leaving AT&T because of broken promises & bad service.
Anybody have some new info for U-verse. How has it been working? Reliability? It just became available in my area. Also does anybody have a VoIP phone (Vonage, Packet8, etc.) Does it work with U-Verse. I now many companies say it won't, but if my VoIP box can reach my providers server (it all goes into the WWW) , why wouldn't it work?
I signed up for U-Verse back in November (got to see all those NFL Network games). The service has been great for me. My wife loves TBS West Coast as we can see Seinfeld at 7PM.
Their biggest package will cost you $99, but for $59 you'll get more channels than Time Warner. They give you 3 boxes for free, and then $5 per box after that. The service is internet and TV combined. WiFi internet is provided at no charge, and the internet prices are the same as DSL. AT&T will throw in a bunch of promotions (I'm getting about $50+ in monthly discounts), including a bundle discount.
All of the receivers are HD receivers, but only one TV can be watching HD for now. One of the receviers will also be a free DVR, which you can program from the interent. New feature promised this year are more TVs with the ability to watch HD, recording & viewing DVR programs from any receiver.
It's the worst cable service I have ever had. I am so glad I got rid of it. Such a nightmare.
2 out of my 3 receivers broke as long as 3 remote controls.
They still can't get the equipment out of my home. They are sitting in a box.
Took 3 or 4 months for me to even get my effing refeund check.
What a disaster.
The best part was 2 customer service people admitted how bad this is going for them.
It's a cool concept but needs a lot of work.
On the plus side their DVR is the best there is hands down. you can record up to 4 shows at a time and the menu is great.
Last edited by Evan; 02-21-2008 at 01:11 PM.
Slowest internet conneciton I have had since dial up days and you have to cough up more money to ge a decent speed that still doesn't come close to Time Warner/Comcast
hmmm. i've had it since september and it's great. yes there were some bumps in the road, but it's pretty much resolved. they're uploading new features quite a bit and that sometimes messes with their picture-in-picture surf function. the internet speed is not different from when i had time warner. i don't do wireless. it's hard wired. the hd signals are pretty clean. i only wish there was a "remind" function on the tv like time warner had.
There are currently 1 users browsing this thread. (0 members and 1 guests)
Posting Permissions
Reply With Quote
