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Can we lock this stupid thread? It's obvious that google has picked it up and all it's being used for is by spammers.
I travel a lot and I have been using it on the road as well.
The downside was that I didnt have an analog phone with me in the airports and I looked silly talking into my laptop.
The solution however was found here with this little device at http://www.icpcparts.com/catalog2/vo...one-p-220.html
it is a USB phone that works with the magic jack and other Voip systems.
I now have a phone that looks like a small cell phone and works with Magic Jack on the road, the only downside is you dont dial from the pad .. you have to dial from the soft phone on your screen and switch to the headphone option. (except with Skype).
But it works great voice quality was excellent along with the magic jack . here are the two links for the magicJack and the cell Phone look alike.
http://www.icpcparts.com/catalog2/vo...one-p-220.html
http://www.icpcparts.com/catalog2/vo...ices-c-36.html
http://www.icpcparts.com/catalog2/ma...ice-p-962.html
Can we lock this stupid thread? It's obvious that google has picked it up and all it's being used for is by spammers.
for real all one need do is look at the peoples thread count, mods check the ips of the posters and delete/ban their accounts.
Well, it's not exactly spam. It's because when you search google for "Magic Jack," this is the second result on the list. So anyone interested in the service is probably viewing the thread (thus the huge amount of views/posts ratio).
The exact thing happened with my Express News Basketball Bingo Thread.
Please wait for a site operator to respond.
You are now chatting with 'Cathy'
Cathy: o, how may I help you?
Louis Roth Sr: yes
Louis Roth Sr: we ordered your product 3 weeks ago
Louis Roth Sr: we have spoken to about 10 different people now
Louis Roth Sr: and they all tell us the same thing the will escalte our problem and we should recieve an email within 48 hours well that was 10 or 15 days ago now
Louis Roth Sr: We got an email that had a conformation number and it says delivered to florence, sc 29501 but we have not recieved your product.
Cathy: May I have your full name, email address and sales order number please?
Louis Roth Sr: you have charged our credit card and we where under the assumption that we would get a 30 day free trial
Louis Roth Sr: Louis Roth louie. [email protected]
Cathy: Have you tried to check your local post office?
Louis Roth Sr: yes and because we are not the sender we can not put a trace on the package
Louis Roth Sr: I have been through all of this can't you see the notes?
Louis Roth Sr: do we really need to go through all this again. WE just want our money back or the product that is all
Cathy: May I have your sales order number please?
Louis Roth Sr: DT00064192
Cathy: May i ahve your complete shipping address please?
Louis Roth Sr: Louis Roth Sr: We ordered the majic jack and got a conformation email that it was sent. When you run the tracking number it says it was delivered. NOT TO US. We have not recieved it. You also already charged my credit card what happened to the 30 day trail. We have no product and want our money back is what we want. We have been doing this online chat thing for three days and every time they say they will escalate the issue and we will recieve an email within 24 hours well today is tuesday and we started this on FRIDAY Ryan: Thank you for bringing up that issue. Louis Roth Sr: so what are you going to do to fix the problem? Louis Roth Sr: Not escalate it and have someone email us in 24 hours that apparently does not work Louis Roth Sr: what happened to the 30 day free trail Ryan: I will explain everything to you. Louis Roth Sr: can we speed this up just a bit...waiting and have no more patience for this and your company Ryan: I understand how you would be feeling about this. Ryan: Please hold on for a moment while I check your order informations for you. Ryan: Please provide me with your sales order number. Louis Roth Sr: DT00064192 Ryan: Thank you. Ryan: Please wait while I check that for you. Louis Roth Sr: Sir it was supposedly delivered on Thursday which I told you but we did not recieve it. We can't put a trace on it at the post office because we are not the shipper Louis Roth Sr: I am not sure what your looking for. Louis Roth Sr: you should have all these notes already on the account Ryan: One moment please.. Ryan: Do you want me to provide you with the tracking number? Louis Roth Sr: NO we have that Louis Roth Sr: it says it was delievered we DID NOT GET IT. Louis Roth Sr: you obviously are not understanding here Louis Roth Sr: WE WANT OUR MONE"Y Louis Roth Sr: back Louis Roth Sr: DO YOU UNDERSTAND THAT REFUND.... Louis Roth Sr: DON'T EVEN KNOW WHY WE WHERE CHARGED ALREADY ANYWAYS BECAUSE IT WAS SUPPOSED TO BE A 30 DAY FREE TRIAL....WELL WE NEED THE PRODUCT FIRST AND HAVE NOT RECIEVED IT Ryan: I'm afraid in order for you to be refunded, we would require you to send us back the magicJack. Louis Roth Sr: we have not recieved it Louis Roth Sr: how in the world can we send it back if we did not recieve it Louis Roth Sr: that is the issue here Louis Roth Sr: I can't send you back a product that did not get to us Louis Roth Sr: the post office lost it or something and like i said we where not the sender so we can't put a trace on it Ryan: Since you have visited your local post office, may I know what have you been told? Louis Roth Sr: We just told you we cant put a trace on it because we are NOT the sender Ryan: Please let me trace it. Louis Roth Sr: we just want our money back because it is a 30 day free trial anyways is this a company that takes people for their money Louis Roth Sr: are you there Ryan: I am. Ryan: "Your item was delivered at 4:19 PM on March 20, 2008 in FLORENCE, SC 29501." Louis Roth Sr: yes we know that but it was not delivered to us Ryan: That's what USPS tells us, Louis. Louis Roth Sr: i understand but it was not delivered to us Ryan: I'm afraid you should pay a visit to your local post office. Louis Roth Sr: we already have done that o Ryan: I will now give you your package's tracking number and the site where you should check it: Ryan: 9101805213907419762410 Ryan: http://www.usps.com Louis Roth Sr: what part of this you dont understand Louis Roth Sr: we already done that Ryan: I understand absolutely everything. Louis Roth Sr: how about a phone number to the main office Ryan: And I understand too that you have been hesitant in asking for your package. Louis Roth Sr: we have not been hesitant what are you saying Louis Roth Sr: all we want is our money Ryan: Please check your local post office again, and trace your package with the tracking number I have provided you. Louis Roth Sr: how about that phone number or do i have to report this to the news and go national about this company Ryan: Actually, you don't have to. Louis Roth Sr: ok so how about our money please Ryan: We have processed your order clean, sent it out to the correct address. Ryan: Please verify your order. Please. Louis Roth Sr: WE WANT OUR MONEY WE LIVE IN A APT AND WE NEVER RECIEVED OUR ORDER YOU MAY HAVE SENT IT TO THE RIGHT ADDRESS BUT WE NEVER RECIEVED IT Ryan: All you have to do is check your local post office, Louis. Louis Roth Sr: WE HAVE Ryan: If you want your money, please send us back your magicJack. Louis Roth Sr: HOW MANY MORE TIMES DO WE HAVE TO TELL YOU THAT Ryan: We have sent it to the correct address. Louis Roth Sr: WE DONT HAVE IT Ryan: That's enough fact. Louis Roth Sr: THE POST OFFICE LOST IT Louis Roth Sr: I WANT A PHONE NUMBER Ryan: I'm afraid we don't have the necessary tools to access the information from your local post office, Louis. Ryan: Please understand too that we don't offer phone support yet. We only offer support through chat. Ryan: I am really sorry about that, Louis. Please bear in mind that we are doing everything we can to help you. Ryan: Please cooperate. Louis Roth Sr: ILL CALL MY LAWYER AND NEWS CONFRENCE ON FRIDAY WE WILL SEE WHO THE LOSER WILL BE Ryan: I understand how you would be feeling about this. Louis Roth Sr: SO WHAT ARE YOU GOING TO DO Ryan: Wish for your cooperation. info: Your chat transcript will be sent to [email protected] at the end of your chat. Ryan: I'll have to ask you once again. Ryan: Please, please cooperate with us. Louis Roth Sr: WE HAVE FOR 3 OR 4 DAYS NOW Ryan: You do know how we really wish to make you enjoy the services we offer. Ryan: Please chat us back after verfiying your package. Louis Roth Sr: WE HAVE DONE EVERYTHING FROM MY END TO FIND YOUR PACKAGE THE POST OFFICE CARRIER SAID HE NEVER DEL. Louis Roth Sr: IT TO US Ryan: Is there anything else you want me to do for you today? Louis Roth Sr: BUT LIKE I SAID I AM CALLING A LAWYER AND CBS NEWS NBC AND ABC AND FOX WE WILL SEE WHO WINS HERE Louis Roth Sr: ALL WE WANT IS OUR MONEY Ryan: Sir, I want to explain something to you. Ryan: Are you willing to listen? Louis Roth Sr: IM HERE BUT YOU KEEP REPEATING YOUR SELF AS I DO ALSO Louis Roth Sr: ILL LISTEN BETTER OVER THE PHONE Ryan: Neither of us deserves to be blamed. Do you agree with me? Louis Roth Sr: YES BUT YOU NEED TO UNDERSTAND I DONT FEEL I NEED TO PAY FOR SOMETHING THAT WE NEVER REC. I THINK YOU SHOULD HAVE THE POST OFFICE PAY YOU BACK Ryan: Neither do we. We are here to serve you, Louis. We are here to bring to you amazing offer for your convenience. Ryan: We would never want you to pay for something you would'nt get. Louis Roth Sr: SO YOU PAY ME BACK AND YOU THEN GO AFTER THE POST OFFICE Ryan: I'm afraid this isn't as easy as that, Louis. Louis Roth Sr: I WOULD NOT BE TALKING TO YOUR PEOPLE FOR THE LAST FEW DAYS IF I NEVER REC. YOUR PACKAGE I AM NOT LYING TO YOU Louis Roth Sr: ALL WE WANT IS OUR MONEY AND WE CALL IT A DAY AND I WONT HAVE TO CALL MY LAWYER AND THE NEWS Ryan: What are we going to do now is report your issue to our higher level of support. Ryan: I would like to have your concern be taken proper care of. Ryan: Not just proper, but special. Just for you to be able to enjoy our services. Louis Roth Sr: ALL WE WANT IS OUR MONEY PLEASE WE WORK HARD FOR IT AND BY GOD WE WILL NOT BE TAKEN Ryan: For GOD Louis Roth Sr: FOR GOD? Ryan: For GOD's sake, I swear I feel the same way you do.* Louis Roth Sr: SO FIX IT Ryan: I understand how you feel. Ryan: That's what we've been all about. Ryan: Now, please, cooperate with me. Louis Roth Sr: WHO WOULD BUT A FIGHT FOR SOMETHING THAT IS Louis Roth Sr: COOPERATE WITH YOU THATS ALL WE HAVE BEEN DOING Louis Roth Sr: YOUR TURN TO COOPERATE WITH ME Ryan: You have claimed that you have went to your post office. Louis Roth Sr: AND PAY ME Louis Roth Sr: YES Ryan: Okay, I will not ask you anymore to. Louis Roth Sr: I HAVE EVEN TRACKED Ryan: Thank you. Louis Roth Sr: CALLED AND SPOKE TO THE CARRIER Ryan: Thank you. Ryan: If you don't mind, please lower your fonts. Ryan: Just an indication of patience, Sir.. Louis Roth Sr: ok Ryan: It's okay if you choose not to. Ryan: Thank GOD. Louis Roth Sr: i am just mad Ryan: Now, let's proceed. Ryan: I understand, Sir. If I were you, I'd be mad too. Louis Roth Sr: proceed how we went over everything Ryan: Now, just like how you have done before with the previous agents, please give me your full name, email address, address, and your sales order number as well. Ryan: Please. Louis Roth Sr: you have everything Ryan: Once again, please. Louis Roth Sr: why Ryan: Alright, I will just ask you to confirm. Louis Roth Sr: you have it Ryan: Please stay on the line. Ryan: May I have your email address. Louis Roth Sr: [email protected] Ryan: Thank you. Ryan: Please stay on the line. Louis Roth Sr: can we please hurry i have to turn in Ryan: Thank you for your patience in waiting. Ryan: And patience in everything. Ryan: I have already finished your report. Ryan: I will now forward this to the concerned department. Louis Roth Sr: which is who? Ryan: I appreciate your perfect handling of this situataion, Louis. Ryan: To the shipping department. Louis Roth Sr: all we want is our money please Ryan: I am doing this for you. Ryan: All you. Ryan: Yes, please be patient. Ryan: Please allow 24-48 hours for this as we will get back to you within that bracket of time. Louis Roth Sr: we been waiting now for 72 hours and no one has got back to me Ryan: I appreciate your time with us, Louis. Ryan: This time I assure you, your concern is being taken proper care with. Ryan: Is there anything else I may help you with today? Louis Roth Sr: IM CALLING MY LAWYER AND NEWS TEAM IM DONE Ryan: Where do we go from here is up to you. Louis Roth Sr: WHAT DO YOU MEAN UP TO ME Ryan: That would be your right, Louis. Louis Roth Sr: MONEY MONEY THATS ALL WE WANT Ryan: Yes, that's exactly what we both want. Your refund. Louis Roth Sr: WHAT PART OF THIS CHATTING YOU DONT UNDERSTAND Louis Roth Sr: SO REFUND IT I KNOW YOU CAN DO IT Ryan: I understand everything. Louis Roth Sr: REFUND IT Ryan: From how it all started, how you became mad, how you felt, and how you want this to be done. Ryan: I understand why you want it to be rushed. Ryan: I understand why you use BIG letters. Ryan: I understand why you ordered. Louis Roth Sr: I AM MAD Ryan: I understand everything, why we are chatting and why we took this long; Ryan: Because you are a customer. Louis Roth Sr: SO FIX THE PROBLEM Louis Roth Sr: NOW Ryan: I have done everything I could. Ryan: I'm sorry. Ryan: Now, please allow me to ask: Ryan: Is there anything else I may help you with today? Louis Roth Sr: NO Ryan: Thank you. Ryan: Thank you for chatting with us. We really appreciate it. Good-bye. Ryan: I wish all the best for you, Louis. With all my heart I'm telling you this. Ryan: Good-bye.
Louis Roth Sr: this was our conversation from last tuesday
Louis Roth Sr: 1513 B Willow Trace Drive Florence SC 29501 and when you run the conformation number it just says delivered to Florence, SC 29501 doesn't say where at
Cathy: Thank you for the information Louis, can I put you on hold while I'll check this for you?
Louis Roth Sr: k
Cathy: Thank you
Louis Roth Sr: so am i wasting my time again or what is the deal? I just need to know what in the world you guys will do and telling me we will recieve an email in 24-48 hours will not due. We have been down that road numerous times already
Cathy: I am still checking, please bear with me.
Louis Roth Sr: I want three questions answered...
Louis Roth Sr: 1. why was I chaged when it was supposed to be a 30 day free trial
Louis Roth Sr: 2. where in the world is my product
Louis Roth Sr: 3. we just want a refund cause we are reallllll tired of dealing with this 3 and 4 times a week to get NOWHERE!!!!
Louis Roth Sr: If you can't answer that we will dispute the charges with our bank and we will contact an attorney if need be and the media and let them know what kind of buisness you are running
Louis Roth Sr: all the same channels that just raved about you
Louis Roth Sr: Just an fyi we have every chat log saved and it does not look pretty for you
Cathy: I aready checked in our database Louis, your order was shippped 3/18/2008.
Louis Roth Sr: I know this
Louis Roth Sr: your not telling me anything I don't know
Louis Roth Sr: it says it was shipped and deleviered to florence sc 29501 doesn't give an address it was delivered to apparently your not reading or not understanding the situation either
Cathy: I understand what you mean Louis, my apologies for the inconveniences.
Cathy: Please hold for few moments.
This company is a freaking JOKE!!! DON"T WASTE YOUR TIME MONEY OR ENERGY!!!!!! Stick with Vonage, Skpye or your local telephone company the savings aren't worth it!!! They are freaking idiots!!!!!
^^^I think my eyes are bleeding now.
I just found this forum, and could you tell me if I can get collect calls with Magic Jack??--Thanks so much--Lori Lynn (Down in Key West Fla.--the end of the line!)
This whole thread is one great big Magic Jack.
Gratz on #2 http://www.google.com/search?q=magic+jack
and #1 http://www.google.com/search?q=spurs+talk
You should outsource your SEO consulting
I just saw magic jack's ad campaign 3:30am CDT on TV Guide Network (TVGN) so you might think about delete/locking/moving this thread. But before you do, I have found this thread to be extremely helpful.
The other source I found was http://www.youtube.com/watch?v=Ma L9p8Yc
MagicJack is a cheap SIP device.
The smart guys over at www.Digium.com came up with the first SIP device covered under GPL. Currently they sell the IAXy, but do not offer phone service because they know of the inherent issues that I will touch on in a second. Instead they sell them so you can setup your own phone exchange (PBX). If you are here looking for cheep VoIP for your company I recomend Asterisk, Trixbox, and a Digium FXO.
Why do SIP devices work well for some people and not for others?
Major limitations of VoIP devices stem from: network latency issues between you and your ISP (20ms, 80ms, 120ms, 20ms ping times), packet (RTP) prioritization when handling bandwidth, max network connections and connection caching. The hardware/software on this particular device (Magic Jack) do not SEEM to overcome these inherent VoIP obstacles with any new technology. Until someone does, the breakdown will happen between the central hub and your router due to cable wear and poor installation and inside your network due to poor configuration and poor installation.
Yeah! I too got the magic jack and I was so frustrated with it...I could make call o.k. and I could hear other really well. But the receiving end could not hear me at all.
The live chat is the only human person you can communicate with to resolve your prob.
I had to go thru 3 people...all of which had diffrent ideas on how to solv the problem
here are some remedies....remove any virus protection, remove yahoo music, and music match. disable fire wall.
I did all that and still encountered a bit of a proble, sound got a little better.
Then I had a guy give me a list of 20 things to do which, go find this file, do this , do that, including rebooting... Well guess what...I lost connection on the reboot and could not get him back....so I gave up on his fix it method.
Then I had one person tell me to use only a cord phone. I was livid at this point......how many of us own cord phones......I have a cordless pone , and this contraption is suppose to work. bottom line.
last but not least, I threaten to go to report magic jack to ripoff scamp.com
But miraculously the phone began to work on the next reboot.
a lot times now, the first call will not connect very well, I have to make a 2nd attempt and then it will work fine.hmmmmm.. and this is on incoming also.
So with all this you potential buyers....remove yahoo music, musicmatch, firewall and virus. then install magic jack
after your install, replace your virus software...now for the firewall...I still have the windows fire wall on, but the mozlla firewall is disabled.
and I have DSL extreme.c as my highspeed interest service.
But I did save $300 by using this magic jac. I had packet8 for 4 yrs at 27.00 per month...VOIP
Last edited by simplired; 04-04-2008 at 02:39 PM.
this is my first post but i have no ax to grind. i just saw the forum on google and thought i would add my experiance with magic jack. i have it for two months and it is great. at the begining people i called would say i sounded somewhat garbled, sometimes, but i heard them crystal clear.. this turned out to be the usb extention cord they supply so that you can let the magic jack dangle out of sight.. once i plugged the mj directly into a usb port without the extension cord the problem never returned. it is for me a very reliable sevice.as reliable as my other vonage line. the free 411 is pretty crappy but free. i found if if you remain silent to the voice prompts a live person will come on after a minute or two. and that workes much better than the crappy voice recognition. if you don't want to leave your computer on when for example while you go to work or away for the weekend , leave it off. you can have it forward calls to your cell. if you do nothing the voice mail works even with your computer off. you can retrive your messages from any phone where ever you are. even when i was a little boy you couldn't get phone service for $1.50 per month. and this guy cuban something who i guess is just trying to protect the unwary. in this case you are just wrong. may i suggest a warm glass of milk and a joint.
Here's the Better Business Bureau page for Magic Jack.
http://search.bbb.org/Results.aspx?n...add=&c=&st=&z=
So what is it? Is the Majic Jack a peice of crap or does it work decent? I guess I'll just have to try it myself.
I haven't had my magic jack long, but I love it. The only thing I didn't like about it is they don't have my area code, but WTF I'm using Washington DC
Hey I'll probably get accused of spamming bcuz I mentioned where I got mine and I am new here too. I actually thought this was a Magic Jack forum when I googled it :-)
but for those of you who do want an opinion on the lil device -- it works for me with no problems for the past 3 months.. and I was able to get customer support from the reseller .. email me and I will tell you where ... I wont leave a link .
Storm
I see some people had problems and some didn't. I went thru some of the same stuff with Vonage at first a real pain but I wasn't switching back and now it's reliable for the most part. I run a home business and have an 800 # so I need more info before I would switch. I use Skype for my international business - no charge either, some connectivity problems but easily called back. How do incoming calls work? If your phone line is hooked to it does your phone ring the same?
god damnit. someone lock this thread already.
New person here.... I just wanted to take a moment to thank those that posted their MagicJack stories. I did see the late night infomercial and decided to Google for any problems before kissing-off $40.00 cash and subjecting myself to customer service staff that is trained in stone-walling tactics. I also believe that many of you are right in addressing the obvious Magic Jack spammers/sales support postings. It's not logical why the same Magic Jack sales support people continue to re-enter their sales postings time and again; their obvious Magic Jack spammers/sales people.
In any case, thank you for the warnings.... I'll look elsewhere for VOIP or will play the wait-and-see game before taking any VOIP plunge. Besides, the cell carriers are dropping prices every month. Primary cell service is now the way to go... at least for me.
All my best to those that posted the warnings, thank you!
David
Why? Why does it bother you (and others) that people want to discuss whether it's good or not?
I'm glad Kori finds these user-reviews as interesting as I do.
I just don't know why it bothers people so much
People are finding this thread from searching on Google.
A buddy of mine has bought about 5 of these and can't stop raving about them. I called him and it sounded great. I have a Vosky Exchange 9000 that cost over 1000.00 that allows me to hook up 4 lines to my business phone system using Skype. When I subscribed to Skype Pro for 36.00 I can purchase a Skype-In number for 24.00. That's 60.00 a year for the same deal that Magic Jack has for 20.00 a year. With Skype I pay 3.9 cents connection charge plus 2.1 cents per minute to forward calls to my cell phone. With Magic Jack its free. I ordered 2 Magic Jacks last Friday and I'll repost once they arrive. My buddy says he can call Puerto Rico free. I have not been able to verify that.
By the way, I am not a spammer. I am a current Skype customer. Skype is free when you call Skype to Skype. You can call me on Skype at satman8000 if you have any information on Magic Jack. I thought Skype was good but this looks better.
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