Dealing with foreign customer service..India

[I am Tom]

Maybe these corporations want you to have problems it keeps you from calling back to complain again in the future.

[ashbeeigh]

I used to be a manager at a call center and we randomly recorded phone calls. Like 1 out of 100. Rarely went back to listen to them and they were almost all recorded over within 2 months.

Unless we specifically wanted to record someone.

We record every one. They're stingy about it, and it may be who we're working for too. We go through monitoring seasons with the company to make sure everything is all good.

[xrayzebra]

Hey, I called IRS the other day and I swear this guy was either
in India or a recent immigrant. Really bad accent. I finally got
the information I wanted, but it was a chore. Such is life in the
good old USA anymore. By the way you all realize that we have
no official language in the United States, so I guess it would be
possible for some company to put whoever in whatever language
and tell you to lump it.

[Evan]

We record every one. They're stingy about it, and it may be who we're working for too. We go through monitoring seasons with the company to make sure everything is all good.

It all depends on how much a company is willing to spend on quality control and I would assume a country that is willing to contract its customer service to a foreign country doesn't care too much about quality control.

[leemajors]

It all depends on how much a company is willing to spend on quality control and I would assume a country that is willing to contract its customer service to a foreign country doesn't care too much about quality control.

any decent size call center can't record every call.

[xrayzebra]

Not only is the service a problem, but India does not have the information privacy laws that Australia/US/etc has which means your personal information is vulnerable.

I'm all for governments regulating call centres and requiring them to be based in-country due to information privacy concerns.

Hey RNR, come on over to the political thread. We need
someone to take the "warmers" side of things.

You still riding the old bicycle. You ought to hook up a
generator to that thing and you could generate your
own power. So long as you didn't pass any wind and
pollute the earth.

[USA Employee]

Now you asshats in America know how we feel in India biding on eBay!

It took me two weeks to figure out Google was not an American Dance!

all you want I don't give a Curry smelling !

Ps:Tell Kumar to get a real JOB!

[Fillmoe]

you guys you're just mad cuz we'z takin all your jobs

[Fillmoe]

people from india give real indians a bad name

learn your history you dumb .... that cracker christopher columbus was looking for india when he accidentally discovered america and you spear hunters.... that is why yall are called indians...

[Tenacious D]

Should I bite?

[AlamoSpursFan]

learn your history you dumb .... that cracker christopher columbus was looking for india when he accidentally discovered america and you spear hunters.... that is why yall are called indians...

Columbus didn't discover America. He discovered the Bahamas.

[some_user86]

learn your history you dumb .... that cracker christopher columbus was looking for india when he accidentally discovered america and you spear hunters.... that is why yall are called indians...

Fillmoe, you're Indian or Indian-American?

[some_user86]

Columbus didn't discover America. He discovered the Bahamas.

WTF? I don't think you're that stupid. Bahamas are part of the North American continent. And if we want to get semantical about it, no, he didn't discover it. Leif Ericson discovered it. Wait, the Native Americans were here before that, so technically they discovered. Then again, we probably had some mammalian ancestor on America back when Pangea or Post-Pangeal en y existed, so these mammalian ancestors discovered.

The point is we're all only maximum 70,000 year apart (read: Toba supervolcano), out of a species that has existed for only 200,000 on a planet that has seen over millions of lifeforms go extinct (some surviving for millions of years) over its 4.3 billion year history. So STFU, cousins.

[RuffnReadyOzStyle]

Hey RNR, come on over to the political thread. We need
someone to take the "warmers" side of things.

You still riding the old bicycle. You ought to hook up a
generator to that thing and you could generate your
own power. So long as you didn't pass any wind and
pollute the earth.

It's not about "sides" Ray, it's about scientific evidence which you refuse to recognise or understand, so really, what's the point?

Enjoy your retirement and leave me alone.