I'm guessing its because of the huge 360 crap that happened last year. They were promised a butt-load of 360's for each store. The gamestop I reserved at said they would have 50 for the first shipment, they actually got 12. Good thing I was #3 in line. The 360 crap is also why ebay has the restrictions for the ps3 auctions. People who thought they were part of the first "50" put up their preorders for auction and couldn't deliver on their promise to the auction winners when they went to gamestop, etc to find out they only had 12.
When in doubt, don't blame Best Buy.
Blame Microsoft.
i got the hookup at work, so it's a "bidness" account. Pretty funny when they call my office and ask, "we have a $4000 charge at Best Buy, is that ok?" and I'm like, "yeah, I had a big presentation this week and needed a new theatre style projection system."
The only reason I got an Amex is because of their superb customer service.
Best Buy has yet to even cancel my order. This screen shot was just taken:
You sure it isn't a scam/hack? You aren't supposed to be charged until shipment...
I go to BestBuy.com, log into my account, and the order is there. I got an email from Best Buy as conformation, and Best Buy sent me an email saying they were cancelling it. No hack. The charge on my account is also from Best Buy
is it a check card? holds can take a 3-5 business days to clear on those. if it's a pending hold it may not have been fully processed.
Because MS forced their hand with the 360.I dont get why Sony doesnt just produce millions of these things before distributing them to the stores.
You call me a stupid employee and then want my help?
BTW - I'm off the clock. I'm not speaking on behalf of anybody, any company or anything, I'm speaking on behalf of myself. And, as an off-the-clock retail employee of an un-named (cough cough) retail store, I think you're getting really mad over a simple mistake.
As for the charge on your card, have you tried calling anyone or are you just complaining about it on here?
i'm having a hard time thinking of any mass produced high demand electronic product that doesn't become constrained in the first few weeks or months after release.
Didn't you state earlier in this thread that you've worked for Best Buy for eleven years? I'm assuming that with that length of tenure, you have some sort of loyalty to your employer. Don't you think that it's wrong to have a SSL-secured ordering page available for a $600+ preorder item with no intention of honoring it, and still processed the charges?
This isn't some parts wholesale site ran out of some kid's room in his momma's house, this is one of the most respected retailers in the United States with their own IT and webserver departments.
At least to me Best Buy sounds awfully insincere in this. Maybe that's their style, which I guess is their prerogative at the least. It doesn't instill any great desire for me to do any shopping there after reading this debacle.
Enjoy your gift card, Manny.
Sony doesn't produce millions of them because they can't. They're getting horrible yields in their Blu-Ray player productions.
BTW, so Best Buy isn't taking any kind of pre-orders, right? You have to physically be at the store, in line, on launch day to get the PS3, right? missmyzte?
Not to mention they're subsidizing the out of the player, so until the parts get cheaper it's 'worth it' for them to limit the production.
Please don't take this personally, but it's not a simple mistake.
I worked for BB for a year, and the whole situation is a joke. Bait and switch is one of their best business models. Take the day after Thanksgiving. They have a doorbuster for a super cheap laptop. Then you get there, and 'yeah, the ad said we'd have 20, but 15 of them you have to buy our overpriced security package of Norton and Spysweeper and pay our Geek Squad worker an extra $50 to install it to get it.'
I saw it first hand, because I was working in the computer department. It's one of the things that convinced me what a joke that whole place was.
Then you take things like the 360 preorder and now the PS3 preorder. The 'simple' problem they have is they did not set a cap on the online order, so it processed transactions until there were no more in inventory. In short, if they were to honor all the online purchases, they would have had none left to sell in the stores.
They've known about this problem for years, but they choose to do nothing about it, because in part they use page hits/views to help negotiate down the bulk price of some of the they buy.
It's just a bad business as far as the consumers go. And I was rooting for Circuit City to whip their ass until CC decided to give the finger to Toshiba and refuse to carry HD-DVD players in their stores.
Basically joe public is down to choosing the lesser of two evils right now between those two, but Best Buy is by far the dirtier.
You don't get commission for your sales, but your managers get bonuses based on your sales of 'cheese', i.e. accessories, warranties, etc.
Yet, you don't get hours unless you sell, so you're in essence forced to sell the bull just to get hours, but see none of the bonuses that come down for great accessories. You just get the 'privilege' of having more than 20 hours a week even though you're a 'full-time' employee.
And take the whole Blu-ray vs. HD-DVD thing right now. Walk into any BB and they will trash HD-DVD and pump up BR despite HD-DVD providing better picture and sound quality for half the price.
Why? Because Sony tied its PS3 distribution to BR sales, so all BBs are under pressure to push Blu-ray. And who gets screwed? The consumer, just so BB can make a few more bucks on their bottom line.
Lame job, lame company, lame business practices.
Sorry, but I feel zero sympathy for Manny here. Dude was just going to turn the thing on eBay and pocket about a grand in profit. That's why he's pissed.
They will credit his account. I'll bet he doesn't see it on his next credit card statement. I think buying just to turn it on eBay is bull . I know lots of people do it, but I still think it's bull .
I'm pretty sure you can't help me, but just to clarifty I said I had dealt with stupid employees in the store. Now, I should have assumed that you would have taken this personally because you take every complaint someone has about Best Buy personally, so whatever. Who should I call? Your company has said they're going to refund it, I'll wait to see. It takes days, but that doesn't change the fact it pisses me off.
When the did you turn communist? I'm sorry, I guess I'll leave the profit making to corporations like Nike, MY BAD! Seriously, how the can you justify calling it bull ?
Whatever, man, I had my day of ing. I couldn't care less if one person in the world had sympathy for me, I just wish companies would honor their sales especially when I pay for things.
WTF does this have to do with turning communist? What value are you adding to the product to increase its price from $600 to $1600?
When the did you turn communist? I'm sorry, I guess I'll leave the profit making to corporations like Nike, MY BAD! Seriously, how the can you justify calling it bull ?
Whatever, man, I had my day of ing. I couldn't care less if one person in the world had sympathy for me, I just wish companies would honor their sales especially when I pay for things.
Um, what value does any middle man add? You think every retailer who sells some thing has added profit? I suppose that you think Foot Locker and other retailers selling Nike shoes for more than they purchased them is bull too? No?
Price is dependent on value added? If so you must think your companies practices are bull too, yes? Or are the shoes you produce really costing over 100 dollars to make?
What does it have to do with you turning communist? Oh nothing, except that you're opinion that someone turning a profit is bull kinda fits along with belief systems that are against capitalism.
I stated earlier that I got a blue shirt 11 years ago, I have never stated exactly where I work (though you'd have been more blonde than me to not be able to figure it out). I do think it was a terrible mistake and that steps are being taken to correct it. Manny will be refunded for his charge and yes, it was an honest mistake. No one was trying to scam anyone. BBY is a big company but it's comprised of real people and real people do make mistakes. This is one of them and they are trying to correct it.
Correct
Please don't take this personally, but don't you think there is more to the company than you can learn in a year? And how long ago was this? There is a reason BBY is the #1 electronics retailer, they're doing something right. I've read your rants before and I feel sorry that you had a bad experience when you worked there, but I can tell you that it's not like that for everyone. I wouldn't have made the decision to work for 11 years and dedicate my career to a company that I don't believe in. I'm not just drinking the company Kool-aid, I really believe it. I wouldn't ever want to work anywhere else and will be perfectly happy if I retire still working for my present employer.
I won't/can't go into specifics, but there is a lot of what you wrote below that is incorrect. I doubt anything I could say could change your mind, but you are giving false information.
Footlocker is a retailer. They are one of our distribution channels. They sell the product at a price point in line with our suggested retail price. You are depriving people who would purchase the PS3 for their personal use.Um, what value does any middle man add? You think every retailer who sells some thing has added profit? I suppose that you think Foot Locker and other retailers selling Nike shoes for more than they purchased them is bull too? No?
Price is dependent on value added? If so you must think your companies practices are bull too, yes? Or are the shoes you produce really costing over 100 dollars to make?
What does it have to do with you turning communist? Oh nothing, except that you're opinion that someone turning a profit is bull kinda fits along with belief systems that are against capitalism.
Oh ok, so like I said above:
I'm sorry, I guess I'll leave the profit making to corporations like Nike, MY BAD!
Just make sure you report that profit on your tax return.Oh ok, so like I said above:
Will do Tlong. I'll put it in the "Bull " section.
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