getting a new laptop

[koriwhat]

I gotta disagree with you on Dell customer service. At my old work our artists were using $4000+ decked-out Dell desktops with "premium" technical support, and it took them either 1 or 2 hours on hold to finally get to some Indian guy who read a few things off a script, and then was stumped as to why they couldn't boot (a file had been deleted). I told them I could fix it in 5 minutes if I downloaded a Knoppix boot disk and just copied the file from a bash s , but the corporate world is stupid and they figured they were going to use that great tech support they paid out the ass for that in the end couldn't solve a simple problem that most high-school kids with any interest in computers could handle.

technical support is just that... a in' saying! there's no real technical support in this day and age. i can't count how many times i waited patiently to tell the techy on the other end that they don't know what the they are talking about when dealing with time warner cable internet. they are the worst!

[baseline bum]

Phone support is ALWAYS just some guy with little real training reading off a script but trying not to make it sound like that. At least for a very large company like Dell, Time Warner, AT&T, etc.

[Cry Havoc]

technical support is just that... a in' saying! there's no real technical support in this day and age. i can't count how many times i waited patiently to tell the techy on the other end that they don't know what the they are talking about when dealing with time warner cable internet. they are the worst!

Is your cable modem on? Is it plugged in?

[spurster]

I've had a Lenovo SL400 about 3 months. It's been solid so far. I had a IBM Thinkpad T42 before that, which lasted nearly 3 years.

[METALMiKE]

if you are still looking i have a laptop for sell for $1000.

http://sanantonio.craigslist.org/sys/1235169896.html

[to21]

Phone support is ALWAYS just some guy with little real training reading off a script but trying not to make it sound like that. At least for a very large company like Dell, Time Warner, AT&T, etc.

Exactly, those kinds of support are called first tier or first level support. Of course they're gonna start with the basics.