Robinhood had no customer service phone number, but Alex emailed its support address three times late that night and the following morning. He asked for help understanding what had happened, and whether he could still offset the losses with another trade.
Alex wrote, "I was incorrectly assigned more money than I should have, my bought puts should have covered the puts I sold. Could someone please look into this?"
In response, he received an automated message: "Thanks for reaching out to our support team!" The email said, "We wanted to let you know that we're working to get back to you as soon as possible, but that our response time to you may be delayed." The company assigned him a case number, 06849753.