U-Verse: crappy products, even worse customer service

[S_A_Longhorn]

The only problem I've had have been with the remotes losing the universal code from time to time. I am more than glad to be away from TWC. TWC couldn't touch the price I'm paying with U-Verse for both internet and TV.

[robino2001]

For those with U-verse, do the Astros games come through in HD? I know the games are broadcast in HD because I got them with DirecTV. On Uverse, the corresponding FSSW HD channel always shows the games in the guide but then has "no programming available" on screen when trying to watch it. I finally called AT&T to complain last night but it got passed on to someone who is supposed to contact me today. I know/assume it's gotta be some sort of allowance issue on their end, but I was wondering if SA had the same problem (I'm in the Austin area).

On another note, I have technician number 6 or so coming out today to replace another STB (without the hard drive though)... the video output freezes sometimes when turning it on and the only way to unfreeze it is to reset the box.

[PM5K]

I can't complain, the only thing I can get here is Time Warner....

[Mr Dio]

I really like that on any day, at anytime, I can watch HD in one room while my girlfirend watches the other HD tv (and most likely a diff channel).

However, I absolutely LOVE having 15Mbs RR internet access & not feeling like I'm stuck in the 1990's. I can compare it to a person driving 75mph or higher & then getting stuck behind granny for a few miles at 55mph, it just seems like you're CRAWLING along......That would is how I feel when I have to use anything under 10Mbs..even 7 is starting to seem archaic.

[Mr Dio]

The difference is these prices are on a contract plan. Where you are locked in for 1-2 yrs. Satellite does a credit check, TW does not. Those higher prices are not a contract price, you can alter those services without penalty, contrary to DTV/Dish. and terminate services without penalty, satellite does not offer that. The subscriber is either all or nothing.

Services, my parents have Direct tv and are complaining about having to pay to have someone repair services, I was there awhile back and there system was down, they were rude, told me I had no idea what I was talking about, and told me that tiling was normal for some customers due to the way it was installed, and would charge my parents to reinstall services, that was Direct TV.

Having the opportunity to renew the services/contract & have the rate increase by no more than $10 over 6 freakin' yrs is what I might say is a benefit.

I've actually overheard someone in public w/ATT say that the rate they were given via uverse was "for as long as I keep their services"..... Wow, a guaranteed, no change rate for 3, 5, or even 10-20yrs! Can I get that in writing?

[Bigzax]

dudes...i got att for cell, landline, and net....but it's all about directv for cable...you cowboys fans are lucky...but i gots to have me some nfl ticket...

[Slinkyman]

I really like that on any day, at anytime, I can watch HD in one room while my girlfirend watches the other HD tv (and most likely a diff channel).

However, I absolutely LOVE having 15Mbs RR internet access & not feeling like I'm stuck in the 1990's. I can compare it to a person driving 75mph or higher & then getting stuck behind granny for a few miles at 55mph, it just seems like you're CRAWLING along......That would is how I feel when I have to use anything under 10Mbs..even 7 is starting to seem archaic.

i just bumped up to 10 from 7 and i don't really notice the difference. I mean 15mbs? How much porn do you need?