You want to put your spin on it (as usual) fine. Facts are facts.
TW has no plans on updating anything, they haven't even implemented docsis 3.0 . The bandwidth used costs them next to nothing. This is a money grab, pure and simple. Them stating usage in Beaumont correlates to what is used in Austin is utterly ridiculous.
AT&T cap is 150GB. The highest cap even mentioned at a "significantly higher price" for TW is 100GB.
It looks like Time Warner has shelved these plans, I sent my email complaint. They rates were going to be $75 for 100GB and and $1 over up to $75.
same here
no, they "delayed them to educate the high consumption customers" or something like that
People shouldn't just drop only RoadRunner. If Time Warner's scared of losing out on their cable TV service because of the WWW, then everyone should help fulfill that prophecy by dropping their ty TV too and going to satellite. Make those assholes pay for trying to screw everyone over.
Delayed, shelved same thing no? Regardless there enough outcry to make them rethink their plans. I think everyone realizes prices will increase, but theirs was outrageous.
http://www.mysanantonio.com/business...an_for_SA.html
Time Warner Cable Inc. announced plans Thursday to shelve a tier-based metered billing trial program in four cities, including San Antonio and Austin.
Earlier this month, Time Warner, which has more than 8 million customers nationwide, announced plans to make San Antonio one of its first markets to try “consumption-based billing,” an economic model that allows Internet providers to charge users varying rates depending on usage. Three other cities — including Austin, Rochester, N.Y. and Greensboro N.C. — were also tapped for trial programs.
In a statement released on Twitter just minutes ago, one of the company's top executive's said “it is clear from the public response over the last two weeks that there is a great deal of misunderstanding about our plans to roll out additional tests on consumption based billing.”
“As a result, we will not proceed with implementation of additional tests until further consultation with our customers and other interested parties, ensuring that community needs are being met ... We want to do everything we can to inform our customers of our plans and have the benefit of their views as part of our testing process,” wrote Glen Britt.
Critics of a bill-by-the-byte economic model fired back Thursday, saying unprecedented consumer backlash and the prospect of federal legislation that would derail any plans to cap usage and charge overage fees caused Time Warner to rethink their plans.
“The public outcry was so large,” said Jerri Kaiser, a spokeswoman for U.S. Rep. Eric Massa, D-N.Y., who plans to file legislation that would prohibit unfair tiered price structures from internet providers.
Hoooray!
I called those es but I didn't think it would matter. Maybe enough people called.
If they change the terms on your contract, you have the right to terminate it with no extra charges. Make sure you mention that when you talk to TW.
The way the charges should really work is that you get your regular download/upload speeds until you hit your cap. At that point, you get throttled.
I also sent them a email, I told them I pay for the fastest speeds they offer and that a cap was not smart because then I would be paying for fast net just to reach my cap faster.
I also said I would drop twc for my tv viewing as well. This was the reply I got.
Thank you for contacting Time Warner Cable Email Support.
As I understand, you are unhappy with our decision to start metered/tiered bandwidth usage on Road
Runner Internet service.
I apologize for the inconvenience and would be glad to assist you.
I totally understand your concern. It is valuable feedback like this, which will enable us to adopt
a best course plan, which will be profitable to both the customers and us. Our plan to adopt a
tiered plan is currently in its nascent stage. We are taking in customer feedback and closely
watching the evolution of the Internet so that we may decide what needs to be done.
Also, contrary to exaggerated media reports, no final decision has been taken. Please be assured
that any updates regarding this will be reported and you will be informed.
Once again, we thank you for being a valuable customer and your feedback. We shall forward this to
our higher resources. Please be assured that we always have the best of intentions for our valuable
customers.
We value you as a customer, and please feel free to E-mail us again or contact our Live Chat at the
following link:
http://www.timewarnercable.com/Local...d=21&linkid=11
Customer Support is available 24x7.
Sincerely,
Cloud
from what i read on the official statement, they were delayed until October so customers could be properly educated.
Thats what they intially said when everyone complained last week I believe. The statement I posted above was from today, its been shelved with no official date to start again. Also did you read the last line from one U.S. Rep?
It looks to be their standard reply, that is what I got. My was signed by Adam Rogers.
I used to work at Time Warner they are a bunch of crooks, the retention reps work under commission to Save you as a customer.
Digital phone is a mess...it never works...promotions like the price guarantee screw the customer over because then you can qualify for another sale.
This doesn't sound like anything new. Wasn't the rumor that they wouldn't begin the charges until January? If anything had really changed, he could have just come out and said consumption-based billing is dead. However, he talks about misunderstanding by the public and "testing" after more consultation with his customers. It sounds like he's leaving the door pretty wide open to go right ahead with the plan, after a few months of "educating" the public. Time Warner customers haven't won yet.
Glad they delayed this for now. I have no idea how much I use a month. I do not download movies, but I download MP3's and watch a lot of youtube videos. Also game on my 360 and was considering getting back into WoW again...
I am beyond through with TWC. If it wasn't for the bill being in my roommate's name and him having some package deal he can't get out of, we would switch.
I have spent the last two weeks trying to get a hold of someone at that God forsaken place who can tell me if they will start showing the Rangers games on the alternate channel like they have for the last several years. I keep getting transferred, asked to call back, told someone will call me back, etc. Emails ask me to call the same number where nobody can help me, and live chat is no better.
So I found out from Rangers fans in Austin that they "couldn't renew the alternate feed contract" which is probably TWC-speak for "we couldn't get FSN to pay for it." So no Rangers games unless they are on at a different time as the Astros, which is rare.
To top it off, since San Antonio is somehow impossibly considered a Rangers market, I can't use MLBTV or Extra Innings because the games would be blacked out. FUUUUCK!!! I ing hate Time Warner. As soon as he is out of that contract, we are switching. , I am tempted to get satellite just for my room now, just so I don't have to keep rebooting the ty HD box from TWC every other day.
If this internet thing had gone through in addition to this, I might have gone postal.
I can't believe anyone would defend the ISPs in this money-grabbing move. What is this massive burden that TWC has that they need to rip everyone off? Bandwidth? All they have to do is upgrade their crappy routers. Wow. What a massive burden. Bandwidth is so available it might as well be free to the ISPs. The only thing they have to do is upgrade routing to handle more packet throughput, but they live in the past and want to make as much money as possible without touching their infrastructure.
Screw these monopolies and screw their money grab. They can EASILY afford the bandwidth and the hardware. There is a reason the internet has been so easy to get into since its inception.
All you do is wire routers together and let the machines route the packets. Thats the internet. It isn't some massive, costly business.
Fact is, the ISPs want to kill compe ion from TV over the internet.
Uh, oh...
They are chopping off without warning.
Just a snippet from the article...
Austin StoptheCap! reader Ryan Howard kicks off our premiere edition with a report that his Road Runner service was cut off yesterday without warning. According to Ryan, it took four calls to technical support, two visits to the cable store to try two new cable modems (all to no avail), before someone at Time Warner finally told him to call the company’s “Security and Abuse” center.
“I called the number and had to leave a voice mail and about an hour later a Time Warner technician called me back and lectured me for using 44 gigabytes in one week,” Howard wrote.
Howard was then “educated” about his usage.
“According to her, that is more than most people use in a year,” Howard said.
^^^ Damn it, big brother continues to watch. Sigh
I'm Live-chatting with a TW agent right now...
edit: told them I was leaving when they go to metered billing
Last edited by Bender; 04-25-2009 at 05:01 PM.
Tell 'em you're dropping their cable TV too.
I did. I told them I'm also going to u-verse for my cable tv if they go to metered roadrunner.
TW is far better than U-Verse...check the speedsWell I hope they don't. My sister's keep telling us to get their U-VERSE. TW's digital cable sucks donkey balls sometimes.
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