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Amen. I firmly believe that no matter what a person's chosen profession is or how good they are at it, when they become a consumer, their IQ drops about 30 points.
So this dumbass calls in, asking if we have recieved an insurance check to sign off on so he can have repairs done (on what? I have no idea).
I told the man we never got it. He starts yelling and cussing that this is the second time he sent it over. I then asked him when he sent it. He said he wasn't sure, but he knows he did. Then the idiot proceeds to say "Holy , I faxed the god-damn check over to you people!!!"
YOU CANNOT FAX A ING CHECK.
I kindly told him this (without the f-bomb of course). He gets mad, starts yelling and cussing more, and asking for my manager. I just hung up on his ass.
People are ing morons.
Amen. I firmly believe that no matter what a person's chosen profession is or how good they are at it, when they become a consumer, their IQ drops about 30 points.
And contrary to the saying, the customer is usually wrong.....
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So....you had no idea what he was talking about, but you knew you didn't have the check?
At least he didn't ruin your handletime.
You should have told him you faxed over his repairs twice already.
No i had no idea whether the repairs were for his vehicle or home. And there are various types of repairs that people can get done for their cars or home. Some types we approve. Others we don't. All I knew is we needed the check. Those are the only kinds of repair checks we recieve.
People Suck
LOL
yeah i should have told him we faxed over the $5,000 in cash
i should go fax like a load of $1 bills to him
2 cusswords is an automatic disconnect for me.
I used to work as a telemarketer years ago. (ducking the beer thrown at me) No, I wasn't the nozzle that bugged you at dinner. I took only inbound calls. My rule was one cuss word = "click".
No exceptions.
I bet your job is the most stressful job in the whole world.
You should have farted in the mouth peice of the phone and hung up after the first cuss barrage.
I feel your pain. We got this person calling in overly pissed that music choice changed one of its chans (like blue grass or some ) hip hop \ r&b. He yelled something like, " I know our president likes that stuff but that doesn't mean we have to listen to it!" Little did he know it was a global Music Choice decision. Crazy-ass people!
When people are cursing at the situation, I let it slide, but any time someone curses directly at me I terminate the call. I've had a few people mock me or request to speak with a different tech because they swore I didn't know what I was doing. When that happens I usually just say "I'd be more than happy to give you the opportunity to call back and speak with someone else -click".
actually staples and other companies will let you pay by fax a check. You fax a check and they will process it. But this guy seems to be a little bit clueless.
Nah, it's not very stressful for me. Other people in my department let it get to them a lot (which is stupid), but thats because they view the job as if it were their own lives and their own money being lended out. I don't give a crap about any of the members, any of my duties, etc... after i clock out at 5pm. In fact, I find stuff like this to be more humorous than anything.
I've come to find that some consumers are just looking for a fight, no matter how hard you try. When I encounter these people, I do what I can to treat them like spoiled six-year-olds, just so they will hopefully realize that it's not the way to get what you want. They usually don't, but frustrating them is fun nonetheless.
If a customer is being courteous, I'll do whatever I can do to help out or cut him a break. Get a tone with me or start dropping swear words, and no soup for you.
This seemed appropriate.
same here
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