http://tech.yahoo.com/blogs/patterson/60353
Respondents in the annual survey hammered AT&T in just about every category, from voice service to the frequency of dropped calls. The big winner: AT&T's nemesis, Verizon Wireless.
Covering about 50,000 wireless chatters in 26 major cities, the Consumer Reports survey had little in the way of good news for AT&T, which has been taking a s acking in recent weeks from Verizon and its devilishly effective "There's a map for that" ad campaign.
According to AllThingsDigital, the exclusive iPhone carrier ranked lowest in overall consumer satisfaction in 19 of the 26 surveyed cities, ranging from New York and San Francisco to (as FierceWireless points out) Atlanta, Cleveland, and Houston. Verizon, meanwhile, ranked first in all 26 cities in the Consumer Reports survey. Ouch.
The overall satisfaction scores over all 26 cities puts Verizon on top with a score of 75, according to AppleInsider. T-Mobile comes in next with 70 (buoyed by its "superior" customer service), with Sprint trailing with 67 (due to "poor customer support") and AT&T pulling up the rear with 66.
This isn't the first time this year that AT&T has had a poor showing in a wireless survey. Back in May, the annual American Customer Satisfaction Index gave AT&T a 67 out of 100, good for third place among the four biggest U.S. carriers (Verizon was first, Sprint came in last) but also representing the steepest drop in the group.
As you might expect, AT&T's worst marks in the Consumer Reports came in such categories as "service availability," "circuit capacity," "dropped-call frequency," and "voice service," according to AllThingsDigital. That sounds an awful lot like the earlier ACSI survey, which dinged AT&T for "complaints about slow and spotty performance."
So, how does AT&T respond to the survey? A rep told AllThingsDigital that the carrier "appreciate[s] and value[s] all customer feedback," and argues that the "surest indication of customer satisfaction is churn" (or subscriber turnover), which for "postpaid" customers was "just 1.17 percent."
Huh ... so now I'm supposed to think about AT&T's churn rate the next time my iPhone drops a call? I think I liked those Luke Wilson ads better.
So, what about you: Who's your most/least favorite wireless carrier? Satisfied with the carrier you have now?
I am so glad to be rid of AT&T. I had nothing but problems with them.
I lived in Converse, only a few miles from Judson High School, yet my cell phone would not work in the house.
My calls were dropped frequently, which is why I thought they're "no drop" commercials were a joke.
The company suddenly stopped sending me bills, though my address had not changed. I had to call them to find out how much I owed them.
Ridiculous.
ATT sucks. The only reason I have it is because I have to for an Iphone. I love the Iphone but hate ATT. They are the worst
I went to my aunt's house for thanksgiving and my cousins wife is some AT&T exec or something. I had mentioned the better service that I got with tmobile before she pepped up and reminded me she worked for AT&T. This concerned calls. Not customer service. Haven't had to deal with AT&T over that. Told her I normaly drop a call a day. Told her my reception was horrible in NYC. She just said it should get better or something like that. Then she said that they made apple so much money............................... I just smiled and kept my mouth shut.
Weird. I've never had any major problems with AT&T's service.
I've been using AT & T for several years, no problems.
Yes. I regretted leaving tmobile of almost 10 years to this damn iPhone. Love the phone not so for the service. I think I'll be a one contract and done customer. Unlocking of the phone is getting more easier and I think I'll be going that route come 2011.
How does Time Warner not walk away with this award. Robbed I tell you. They were ing robbed.
I hate AT&T.
I have never had a problem with ATT. I had huge problems with Sprint when I was with them. But the only time I have issues with ATT is when I call my mom, but I think it's her cheap phone and not the service, cus nobody else's calls get dropped.
I never have problems with ATT. I couldnt stand Verizon. I paid to break my contract with Verizon actually, because i hated them so much.
ATT is the only phone i have used that actually works down at the coast where we stay...every other carrier has no service.
grande communications es!
lol monopoly communication providers FTL....
Can you hear me now?
Cell phones people. BTW, I have Cricket and dont really have these problems. It works on mustang island, and my biggest issue is that sometimes txt messages aren't delivered right away.
ATT has BY FAR the best phone coverage in South Texas. I'm always having to loan my phone to people with other carriers when I'm on ranches or at the coast.
in those commercials the ATT Blue map and the Verizon red map looks like the actual parts of the country that voted for Obama and McCain
The only problem I have is with my new cell phone. Otherwise I'm happy with At&T.
I don't even think they're comparing the same maps. The maps Verizon is showing are the real 3g coverage and the maps AT&T is showing are the regular coverage maps. It's comparing apples to oranges, in my opinion.
All I know is that ATT having 3G coverage is a myth. ATT has 3G in like 10 cities and thats about it. The map Verizon shows is accurate and the truth. I'm a ATT Customer and never work on 3G
I'm currently showing 2 bars on the edge network right now in Akron...which is a city ATT claims to have 3G in one of their new commercials with Luke WIlson. Lies all lies.
I just got cricket, but don't really like it so far. It does not work in the office building where I work (De Zavala Road). Also, when I drive to New Braunfels from S.A. the back way (FM 3009) I get an "out of service" message.
jeez, a few miles from I-35 and I have no service. When I got cricket, I didn't know I would have to stay on the interstates.
I just want my damn phone to work and ATT kicks ass there.
I've never had a problem with AT&T.
Thunder Dan, the only place I had practically no bars was when I was in Chesterland a few months ago for a high school reunion. However, I was staying in Hudson and had no problem getting 3G.
That is kinda what the maps show. All over san antonio and the surrounding areas, and in between cities, pretty much the highway and 5-10 miles either way from the highway.
I only picked cricket since they have month-to-month billing. I didn't want to mess with a contract.
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