someone is not grasping or not wanting to grasp the concept that Apple ed up. A "regular user" connects their phone and gets a message "upgrade me to the latest" of course they click yes. Next day their phone is a hot piece of that doesn't do .
The "regular user" calls apple and that starts a round of phone calls, conversations, phone reset after phone reset. Weeks turn into months with no improvement.
This same thing happens to thousands of users.
Can you grasp that Apple ed up now???

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