Valvoline Guy

[SA Gunslinger]

Did anyone see him? He looked pissed. The season ticket holder next to him sold their ticks to Mavs Fans. When Kerr and Marv were talking, they were in the background throwing up the number one finger, blocking each other out like they were going for a rebound.

C'mon. Spurs let's get this one.

[spur4life]

yeah...i hope spurs win this one for the valvoline guy

[SPARKY]

I'd be pissed if I was sitting next to two Mav fans.

[ashbeeigh]

I always wonder who that guy is.

[spurs=bling]

didn't he stand up and point at his shirt and put up the number one finger?

[~Sweetmelody~]

Did anyone see him? He looked pissed. The season ticket holder next to him sold their ticks to Mavs Fans. When Kerr and Marv were talking, they were in the background throwing up the number one finger, blocking each other out like they were going for a rebound.

C'mon. Spurs let's get this one.

I was the only one that noticed it (here at home)! Right away I told hubby "did you see that- he is pissed! The Mavs Fans must be annoying him!"

[Solid D]

Did the people who sold their tickets to "Mavsfan" pocket the money and go bowling?



Hey, I'm just sayin'...

[SA Gunslinger]

I was the only one that noticed it (here at home)! Right away I told hubby "did you see that- he is pissed! The Mavs Fans must be annoying him!"

He looked uncomfortable like he was about to strap it on or something. Not that he is a very intimidating looking fellow but I would've laughed my azz off if he threw down. That is the San Antonio spririt.

[spurs=bling]

Did the people who sold their tickets to "Mavsfan" pocket the money and go bowling?



Hey, I'm just sayin'...

and if they did they deserve a beating. no matter how much money they would offer. i would never sell my tickets to fans of another team.

[SA Gunslinger]

and if they did they deserve a beating. no matter how much money they would offer. i would never sell my tickets to fans of another team.

There must be a way to sell your tickets to Spurs Fans if you can't make it. There should be only like a hundred Mav Fans in the house for game seven.

[Slydragon]

why is he called Valvoline Guy? My brother and I always wonder who he was.

[efrem1]

He is our own "soy Bomb" mascot.

[Solid D]

Let's give the season ticket holders the benefit of the doubt. Maybe they gave them to mouse who traded them to "Mavsfan" for beer.

[Tigole Bitties]

why is he called Valvoline Guy? My brother and I always wonder who he was.

Because during last year's playoffs run, he kept sporting white t-shirts with the "Valvoline" logo. I'm guessing he owns a bunch of oil change/tuneup shops around town.

Free advertisement for his business. Brilliant.

[SA Gunslinger]

why is he called Valvoline Guy? My brother and I always wonder who he was.

He wore a Valvoline T-Shirt to several games last year. I am not sure why.

[tetasfromtejas]

yeah I saw that......

and why is he the valvoline guy? I wish he'd take that bluetooth thing off his ear, like he's gonna take a call

He should have accidentally poked the idiot next to him in the eye, now that would have been a real fan

[Solid D]

http://www.mysanantonio.com/sports/b...n.375eb32.html

[Solid D]

http://www.entrepreneur.com/article/...2481-2,00.html
Keep Thinking
Develop Your Own Formula

Navin Bhatia, 49, owns nine Valvoline Instant Oil Changes in San Antonio, Texas, employs 90 people and brings in $6 million annually. He has had not just one innovative masterstroke that Valvoline has incorporated into other stores, but two. First was Bhatia's "good, better, best" marketing strategy, which differentiates each type of motor oil and includes recommendations specific to the needs of each customer's car. His second idea evolved into the Maximum Vehicle Performance (MVP) program, which allows Valvoline employees to schedule services based on the model of the car and the driver's traveling habits.
Learn More
What's it really like being a franchisee? Check out the archives for our "Day in the Life" and "Big Idea" columns to find out.
Go Ahead, Get Creative!
The question remains: How can you be as innovative as Bhatia?

* Determine whether your store follows your basic philosophy. The MVP program came about because Bhatia wasn't comfortable with employees giving general advice to customers. They started referring to an industry publication, giving specific recommendations for customers' cars. "We were doing what was good for their vehicles, not necessarily what was good for our bottom line," he says. Impressed with Bhatia's system, Valvoline headquarters developed a computerized database to make specific auto-servicing recommendations.

* Look for problems before they become problems. Bhatia bought a formula for running a business, but when meeting with managers, he asks, "How can we enhance the system?"

* Don't forget that you once had a life outside of franchising. Bhatia's "good, better, best" marketing strategy was inspired by his former job with American Express. Just as American Express users upgrade to Gold, Platinum and Centurion cards, Valvoline customers get grades of oil based on their cars' needs.