What does that mean? He exchanged a $350 item for a $199 item. He was given back $350, instead of $350 plus tax.#1 - It's not possible that the taxes got screwed up.
Seems screwed up to me.
Bottom line Jcrod should've went to the store he originally went to and as soon as you got at ude with the manager or security person at Best buy, your transaction was done.
Buh Bye....
WhyTF should employees at best buy put up with assholes? go to the original store you purchased it form and pay attention next time.
I know the systems inside and out, it's not possible for the register to not accurately calculate the taxes.
Example:
Purchase of $100 + tax
Return $100, purchase $500 ... you will be taxes on $400 not $500
You don't see the refund of the tax, but it's there
But the original manager clearly saw that there was a mistake in the tax and even wrote a note about it.
Of course, I'm saying the taxes couldn't have been screwed up provided it was all rung on one receipt and they didn't try to manually calculate it.
It's sounds like Jcrod lost his cool and Best Buy was forced to call the SAPD...But the original manager clearly saw that there was a mistake in the tax and even wrote a note about it.
Last time I checked when I had a problem at the return line it didn't involve police force....
End of discussion....
I agree.
It really doesn't matter if you are 100% right, after the manager had dismissed you, your efforts were futile and you let your stubborness get the best of you.
Ultimately, you probably left a bad impression in other customer's minds, you had to make sure your daughter wasn't scared, and you had to get questioned by the police.
There's better stuff to do with your time.
This book should help next time you have a dispute.
Planet Feedback - The Voice of One. The Power of Many.
Best Buy's 24 hour customer service telephone number: (888) 237-8289
http://www.my3cents.com/showReview.cgi?id=8739&wrapper=
(This page lists both corporate email addresses at bestbuy.com and how Best Buy attempted to resolve someone else's problem.)
I hope some of this helps you out, jcrod.
See, that's Best Buy's at ude--he's an asshole, therefore we don't have to do anything for him. That's what's wrong with these POS companies nowadays--just show me the money, don't ask for anything, and get the outta our faces. Places that treat people like that are not getting a penny of my money. , complain about Walmart all you want, I have never been given a minute's grief in there regarding a return. And they have a pretty decent music selection as far as I'm concerned. Best Buy can go to .
I've never had a problem there. I know first hand the level of customer service they provide, because I know people that work there.
Depending when the "that's bull " comment was raised probably negated the transaction correction and called for end of discussion and a hasty exit.
Businesses don't have to put up with crap, I know, because I've dealt it before and was asked to leave, but its a two way street. Also, I've had my share of management opportunities and completely understand when a customer crosses the line.
A business has the right to refuse service to anyone.
Since the printer was an open item, it probably fell under a different return policy, also, why not go back to the store where it came from? Also, didn't the manager write an explanation or something? Seems like they tried. As far as the taxes, that is possible because you exchanged something for something and the difference was refunded or charged, whatever... the clerks are usually young and its their first job, so mistakes happen.
Best Buy has an aggressive security team and they aren't going to put up with anyone's "bull " comments.
Why should they? The parking lot is full.
Why not just take everything back, get your refund and go somewhere else?
You can get a printer anywhere.
What is it with bad service? I think there are so many people out there who just don't care about what kind of serivice they recieve that its just an afterthought now.
Right after the holidays we went to Best Buy to purchase some items with a gift card. We asked for help locating a DVD TV season, and we got some ty response from a clerk. He said if it wasn't there, they didn't have it and made no effort to check in the system.
Well, that. I went to him for a reason which was for him to check his damn computer system. Humor me because I'm about to spend money at your damn store.
Well, eventually I spoke with a manager who looked it up on the system and found they did have the season I was looking for. He then sends the stupid clerk out to look for it, but he was never able to locate it.
We got tired of waiting and I just purchased the TV season on Amazon.com this past week.
Its just really sad that service is that hard to get.
I agree with #2.
I had a hard time figuring out where the mixup took place. And if I understand it correctly, the taxes were the initial issue then why not .....screw it, I think the human element screwed the pooch here.
I guess in the future...keep it simple.
This might just turn out to be one of the obligatory life lessons you pay for.
As for BEST BUY adding to customer satisfaction...i seriously doubt it. They may be convenient. They may be alright if you do not have customer issues.
They are average. They are no Fry's(pray to the gods of retail they bring a few stores down here and set up shop at Ingram and San Pedro, smack dab in between BB and CC).
No i did the math. deducting the 350 off my pretax saved me $9 dollars, where I paid 29 dollars worth of tax on the EPSON. Confusing, but if you had both reciepts in front of you would see it.
WHAT?? Look I did eventually, they're the ones who ultimatly gave me . THE better question WHY should WE the CUSTOMERS put up with POWER tripping MANAGERS!! The whole time he was trying to say I'm lying and wouldn't let me explain, basically saying my letter was crap.
Okay, am I the only one who wants details?Holy cow!!
I'm not even sure what to say.
If it makes you feel better, I called the nurse at my doctor's office a ing and they made security escort me to the parking lot.
AGAIN WTF. Your FREAKING at ude is the reason why theres BAD customer service since you were in management. I too was in customer service. IF you as a manager approach someone in a pissed off way, how is the customer not going to react in the same demeanor. The dude didn't even introduce himeself he went straight to trying to prove me wrong, instead of trying to work out the problem and having me re-explaing the situtaion. The Printer being opened was not the issue, they took that back without a problem.
I think so many end-users shop for the lowest available price these days that the days of store loyalty are coming to a close. If retailers can cut labor cost, apply that savings to ticketed items, print more circulars, and still produce the same healthy bottom line, that's what they're going to do. An even sadder point is the big box category stores that went out of their way to provide good customer service like Ultimate Electronics and Circuit City are either out of business or shrinking violets.
Keep in mind that all these guys like Sequspur and kris are right, after all. The parking lot is full, and they have a finite amount of people to help the masses inside shopping. They felt (incorrectly) that they resolved your issue, so why waste time making sure you're satisfied when they can open another register?
I buy more and more stuff online these days, and lack of face-to-face customer service heads the list on why. I'm pretty sure I'm not the only one, either.
Being a manager for a "big box" retailer, I would have also asked you to leave my store as soon as you started with the foul language. I have asked customers to leave before because of that. I dont cuss at you, you dont cuss at me, simple as that.
I am allways willing to work with a customer, but I will not put up with language or at ude, once that happens, GTFO!
Agreed, but if he didn't start being an ASS to began with, I WOULDN'T of been an ASS back. I didn't have any problems with the other Manager at the other store. YOUR job as a manager is to defuse the problem and work it out, not make it worse.
I got pissed just reading that. It's too early on a Sunday morning jcrod.
Man, we've all done management in some type of customer service, and you know there's always that one asshole at every store or restaurant that is really into the assistant manager power. It's really sad. If I throw anything back at a customer, whether I'm working a waiting, bartending, or management shift, I lose all credibility right there. You just don't talk down to customers.
I think it was here or somewhere else that I started the "Circuit City is better than Best Buy" thread. When I ask an 18 year old kid a question about televisions (which was probably my mistake in the first place) I don't want to be talked down to.
But, I'm along with everyone else in saying that you need to write corporate. I always do, and have a couple of my old profs at UTSA go over them before they get sent out. You word things right, and they will fix the situation.
Agreed.
When I have a customer start yelling at me, and breaking out the obscenities, thats it, conversation over.
Sounds like you should've just said, ya know what, fine, this guy is havin a bad day, just go over the top of him.
jcrod, believe it or not I was standing right behind you in the customer service line right at the time you guys were losing your cool. I was wearing a black windbreaker type jacket. I could tell something was going on when I first got in line but I was more concerned with the $50 gift card I had just dropped somewhere in the store (I found it). When I got to the point where I was right behind you I was waving my hand at your youngest daughter. She's very cute. Your wife was holding her.
I saw you had some kind of yellow receipt and a set of written instructions in blue ink. Both of you kept saying "let me finish" or something and I heard you say something about being "double taxed". Admittedly, I was more in a frame of mind of "will you two guys hurry the up".
I could tell the manager was squirrelly guy but I couldn't tell who started what. I would have left the F-bomb out. But yeah, I would call the district office.
being that you did drop the f-bomb, and the cops were called, Im very sure that the district office is well aware of you.
seriously, I think you are SOL
I was just thinking the same thing. It sounds like you have a good argument for a refund of some sorts, but 1) you can't go back to the store and 2) if you write or call a higher office, they will most likely go back to the store with it. All the manager has to say was hey this guy started cursing right off the bat and I had to call the police to escort him out. Here is the police report.
If you went to the extremes, the trouble shooters probably wouldn't deal with it for the same reason and if you're into the principle of the matter, the cheapest civil lawyer you can find is probably $100/hr.
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