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Holy cow!!
I'm not even sure what to say.
If it makes you feel better, I called the nurse at my doctor's office a ing and they made security escort me to the parking lot.
I bought a EPSON Photo Printer for over 350, open item. When i got home we noticed the packaging was damaged. We took it out and noticed where the box was damaged the printer was. Since i bought the warranty i decided to take it back becuase it would've voided the warranty when i took it in.
I was at my in laws house the next day and decided to take it to the BB by her house since it was on the way home and it was almost closing time. They didn't have the same printer, so we chose a cheaper on for 199.99. Since we were there we thought we needed another PC for the house and we bought an HP package on sale for 689.99 before rebates.
A week went by and my wife was going to send the rebates in and i looked at the receipt and recalculated everything and realized i was charged over 100 more after rebates were taking out. Plus realized i was charged taxes twice since I already paid taxes on the epson (350) then again when they recharged me for the Cannon (199.99). Granted they took 350 off the total when i bought the pc and the Cannon, but i told them it still was 199 more because they still added it to the total. I should've of been refunded the tax i paid for the epson $350.
ok, so a couple of days later I went to the BB by my house and they agreed with me. They failed to give me another 50 rebate and then there was another 50 dollar rebate on one of the software cd's that the other BB didn't tell me about. They agreed i'm missing my refund on the taxes on the EPSON, but couldn't refund me because it was the other store's fault. The manager wrote me a letter detailing what he discovered, wrote his name and number and told me this should work and to tell them to call him if they didn't understand.
Another week went by since i had to go to Dallas for business the next day. I went tonight and their manager didn't even introduce himself. He just started going off that the computer doesn't lie and i got refunded because they took 350 off the total. Then i tried to say ok, but he then stopped me and said let me finish. When he finished I started to explain myself. He then stopped me and said hold on. He went and got a small calculator and added everything up and said there you see simple math and tossed the calculator towards me. OK i was pissed by now and said ok, the other manager explained it for you. But I'll explain it again, started to explain my theory and he doesn't let me say two words before he says you're wrong the computer doesn't lie. I said bull and he said ok we through, i not dealing with you. You need to leave the store. I said WHAT!!! NO, get me another manager, you're wrong look. He said NO you need to leave the store and starts to walk off. I'm totally pissed by now and say GET OVER HERE, I HEARD YOUR , NO LISTEN TO MINE!! He said I'm calling the cops you better leave. Call the COPS I'm not leaving, give me another manager.
He leaves and some big ing dude comes and said you need to leave. I said no, he said well step aside and let the other customers be attended. I said no, ya'll made it difficult for me why should i make it easy for you, get me another manager. He said you need to step aside I’m security, i said why, you going to make me. He said no, then i said well then I'm waiting. Waited for about 10 min before the SAPD gets there and they say o whats the problem. I explain the problem and he said ok let step outside. I said ok. They understood and said to take it up with the corporate office and i'm not allowed back there, the manager wants me arrested if i go back.
Holy cow!!
I'm not even sure what to say.
If it makes you feel better, I called the nurse at my doctor's office a ing and they made security escort me to the parking lot.
I was at the Best Buy on 410/San Pedro one day to buy a CD. When I took it up to the register it scanned 19.99, but it had a sticker on it for 12.99. The cashier told me that people put the cheaper stickers on higher-priced CD's all the time, as if to imply that that is what I did. I took another guy back to show him that they were all priced the same way, but the cashier had his little power trip up and running and there was no talking to him. I was a little pissed off about that, to say the least, and I simply walked out and haven't been back. Sorry, don't question my integrity. They get none of my hard-earned money anymore.
You screwed up by buying an opened Item!
Never do that, they have an out everytime.
I don't get why he wouldn't listen to you about the tax. It was pretty obvious that you were charged for the tax on the 350 and then tax again on the cheaper amount. If they took off the 350, it's weird that he didn't understand that they needed to take off the tax on 350 too.
Holy cow!!
I'm not even sure what to say.
If it makes you feel better, I called the nurse at my doctor's office a ing and they made security escort me to the parking lot.
It sucked my wife and two kids were there. When i wasn't talking she was you owe us money why should we leave. I asked my 8 yr old daughter afterwards if she was ok. She said yes, little scared, but they took our money. LOL
One cop asked for my ID (obviously looking for warrants), while the other cop had a smirk and said I understand. And explained i couldn't go back and he has to issue me a warning not to go back. I said thats cool, I won't be back.
The other cop finishes and said ok and looks at the other cop and said did you issue and give him the warning. The other cops says yeah i gave it to him. He didn't give me anything, aren't they suppose to give me a written warning. They were real cool. MAN i was pissed, I don't doubt the other customers were probably rolling there eyes. Because all they heard was me yelling at him to get his ass back here.
Exactly, not to mention the other manager wrote it for him, plain and simple. I didin't even get to the fact they still owed me a 50 dollar rebate. F**K I'm taking all my back and getting all my money back.
SAPD said they understood and I should go over his head. Circuit City here I come!!
thats amazing.
Anytime Ive done business with Best Buy, theyve been NOTHING but go out of their way supportive.
Manger must have been having personal problems and decided to take it out on you.
Ive done that before.
Don't even get me started on the rebates and on the fact that "reward zone" dollars expire....
And yet my yearly budget at Best Buy is something like 4-5K per year....
I remember one time I went into a best buy wearing a jacket because it was cold outside, So I guess they thought I looked su ious, Because I was wearing a jacket when its cold outside, so they decided to have a guy follow me around every where I went, even followed me in the bathroom.
Don't bag your pants and that won't happen!
here at Office Depot, where you should have bought the printer in the first place, I would have refunded you the money NO QUESTIONS ASKED!!!
but thats what you get from buying at a place that has such spectacular customer service!
Heh, I'm sure what he wanted was a "you ed up" response...
That sucks dude. I'd give their CO when you call them. I ing hate bad service, and I think you should try to get that ing schmuck fired.
Man, I'm trying their number is some bullcrap transfer crap. Their main office is obviously closed. The rebates expire after Mon, I scared i'll be screwed with both the rebates and not being able to return the !!
I'm wondering if i should just send the rebates and try to return the at the same time.
Call up trouble shooters
I don't know how accurate this story is given that it's only your side, but if you were being respectful, and he tossed a calculator at you, or me for that matter, I'd have his ing job....
I never had any problems with Best Buy.
Best Buys managers and customer service suck.
I bought a HD TV at the Ingram location last year. The ad in the paper said there was a $500 mail in rebate on it. So did the display in store. When I got home I noticed that the mail-in form was not with all my receipts. So i go back to the store the next day. Well I bought the TV on Sat. so there was a new ad and new sales that Sun so the price in store had changed and they didnt have the old ad in the store. The guy at customer service said if there was a rebate they would have given me the form and since I didnt have the form there must not have been a rebate. I tell him that the computer should show if there was a rebate on that TV and at that date. He says the computer wont show it.
So i ask for a manger. The manager basically blows me off, says theyre busy and he cant help me now but takes my name and number and says he will look into the next day and call me then. I dont here from him for two days so I go back to the store and ask for him again. He says he hadnt had time to check on it and he'll get back to me. I tell him he already blew me off once and that I wasnt leaving till he gave me my rebate form. He checks on the computer and says it show no rebate. So I take him to the guy who sold me the TV. He says he remembers selling me the TV but it was a $200 in store rebate. I tell him that no it was on sale for $200 off and the $500 rebate was in adition to it. He says that no..it must have been a different tv. All along the manager and salesperson are looking at each other rolling their eyes, laughing, acting like Im trying to con them. They finally tell me tough luck, theres nothing they can do. I tell them thats bull and that theyre the ones try to con me out of $500. They say if I dont like it, well tough luck, return the TV.
I go home, look on the web page and find the number to the corporate headquaters. I call, they patch me through to the national rebate number. Within 2 minutes theyve found the rebate on their system and give me the rebate #. I go back to the store, tell them this is the rebate number and they print me up a new form. I get them to page the salesperson and manager to customer service, show them the form, tell them to off and have never gone back.
Your first problem was the extended warranty.
That probably throws the simplest thing to do under the bus.
..which is to return everything. I am assuming you used credit cards which more than likely have built in customer satisfaction clauses.
Take it to another bestbuy and be done with them. But if the upc's are gone it will be a much harder thing to do.
Yea I don't go there unless I have too. The checkout during holiday is like cattle feed lot. To there credit they have helped change electronics retail and make things cheaper. But there service is worse than Carl Tramlaw and that says a lot.
amazing how everyone says their customer service is bad.
Ive had nothing but GREAT things and GREAT experiences with Best Buy.
I worked there...Best Buy sucks.
If you're lucky enough to continually have good service there, buy a lottery ticket tomorrow.
I hope people who get good service continue to get it because you can sometimes find really good deals at Best Buy, but overall, they are generally regarded as one of the worst when it comes to customer service and employee relations.
They have cheap prices. There customer service friggin sucks. And people in general are stupid (too many returns for dumb reasons).
Some of these forces are beyond there control. But still...
It's a crap shoot sure you could get lucky with some good service. You could also walk into the infernal of that will eat your money and sell your broken with
a hassle to get it replaced.
Are you serious? I can't think of a single thing they have for a decent price that I would ever buy. Their RAM, video cards, hard drives, dvd-drives, games, dvds, etc are all overpriced. If I want to buy a game, CompUSA is almost always cheaper. For DVDs, anywhere is cheaper. If I want a new motherboard, CPU, video card, drive, power supply, etc., Newegg.com blows them away, even counting shipping costs. I even got a better deal on my last monitor even though it cost like $50 to ship. If I absolutely need the piece of hardware right then Fry's is much more affordable, and CompUSA is usually a little better too. The only worse chains are Circuit City and Radio Shack.
#1 - It's not possible that the taxes got screwed up.
#2 - It's hard to determine what exactly happened with your description of the situation. Computer rebates in the packages are very complicated, that's why mail-in rebates will soon be a thing of the past (thank goodness). http://news.yahoo.com/s/zd/20060126/tc_zd/170077
#3 - Don't call the corporate office, call the district office. I'm not real familiar with the Texas stores but if you can tell me which stores you were dealing with (hopefully with stores #'s, they should be on your receipt), I will PM you the phone # for your local district office.
Very sorry you had difficulty with your shopping experience.
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