thats why i only with tmobile
Interesting that they are cancelling "needy" customers whilst the vast percentage of their customers hate their service.
They have just green-lighted a vast majority of their base to start calling customer service 14 times a day in the HOPE that they get cancelled.
This is living proof of action having unintended consequence.
I was w/Nextel before it became Sprint and was very happy. I am no longer happy now that Sprint took over. I really want to drop Nextel now, which is Sprint now I guess. My contract ends in Feb. though.
Update on 'who' Sprint is cancelling
http://consumerist.com/consumer/excl...ice-277026.php
Seriously, I think I'm the only person to like Sprint.
I work for 411 Sprint. It seems all they stress at my job is customer service.
I would love to leave, but that early termination fee is keeping me.
The only problem with calling customer service 14 times a day is you have to be on hold 14 times a day.
I've been with them for over 10 years (in fact, have never been with anyone else), and really haven't had too many problems, plus their coverage in the DC area is pretty good.
However, the few times I've had to deal with customer service, or their web page, they've really, really sucked.
However, I haven't heard anything to make me thing another company is necessarily better in the long run.
I used to work for Infonxx too (4 years 3 mos)....I understand you are still their.
Check out that consumerist report on them.
An expert:
"o All Directory Assistance representatives are college graduates, receive extensive and ongoing training and are fluent in English"
That is a total lie....in fact a majority of CSR's their never graduated college, or still going, this includes management, and other people who are higher up in the organization.
Infonxx was okay to work for, for about 2 1/2 - 3 yrs, but then alot of my managers left for whatever reason, we moved into the new building and they stopped caring about the employee (they never really cared for them in the first place.....just it became even less). They week I returned from FMLA, they terminated me for a different reason, but it was su ious. I reported it to TWC and Infonxx, gave them the reason but left out key elements that contributed to my termination. They altered my Quality, productivity, and performance records to make their case. Even though I had paperwork to indicate otherwise.
I'm so not a college graduate. If I was I wouldn't be working there. In fact the reason I am working is there is because they used to work with college students, but now they are only changing schedules that makes it suitable for them. School is no longer a consideration for them. Looks like I'm looking for a new job.
Nope, I've been with them for almost 7 years now. I've only ever had 1 problem with the account (never overcharged on my bill), when SFIE lost his cell. I called to see if it was covered or not (I thought mine was, but wasn't sure about him), and they assured me it was and had the line item on my bill where I paid the insurance for it. They transferred me to the actual company that replaces the phones. It was a nightmare. They kept insisting that I didn't have the coverage, and never paid for it, and were excessively rude. I finally just went to Sprint to purchase another phone and they refused to let me, and worked it out with the company - my phone was there 2 days later.
I've always had good service with them and no problems.
AT&T/Cingular, on the other hand . . . my family has had numerous problems with them, particularly my brother when he was deployed.
It's all the luck of the draw. We were with Sprint before and had no problems and then switched to Cingular with no problems YMMV
Maybe Sprint can figure out the cell phone stalker case.
I've had Sprint for 10 years and usually get my way, one way or another. The only major problem I had that took me about 7 months to get them to correct was for the early termination fee when I had to cancel my mom's phone I'd gotten her on my accout ... when she passed away. I faxed them the death certificate 8 times, and went into the store with it twice before I got it taken off. After 7 months of having my damn service cut on and off for not paying the $200.00.
I'm sure the grass can't be much greener ... although someone dear to my heart only uses about 30 minutes a month, and doesn't like having to pay $50 (the bare minimum plan) for those 30 minutes.
Yup...last year they changed my schedule on certain days without asking me if I had other interests....I waited about 6 mos to request a schedule change, and they said no...with no explanation.
I knew several college students their that either quit the job or college because they became so inflexible.
Infonxx has become the new West Telemarketing in the way they treat their employees.
Sprint sucks ass. I had them for one year. One year. They're customer serviced was not very helpful.
Oh well..
There are currently 1 users browsing this thread. (0 members and 1 guests)
Posting Permissions
Reply With Quote
