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So much for customer service to all that need it.
If you're a Sprint customer who frequently calls for customer service, you may soon find yourself shopping for a new cell phone service provider.
Sprint Nextel is dropping subscribers they say are too needy. The company has sent out letters to about 1,000 customers and canceled their contracts because of too many calls to customer service.
Terminated users averaged about 25 calls a month, which is about 40 times the average.
This is the first time sprint has cut off customers for what it calls "excessive calling for help."
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Man that's got to be the worst thing you can do from a customer service prospective, but at the same time, twenty-five calls a month, wtf?
So much for customer service to all that need it.
Kick ass. Now I can get out of my contract.
Maybe I should start calling like a mofo to get out of mine.
My sprint contract is up August 4th
I haven't called customer service in over a year. I don't bother because I can barely understand what some of these mofos are saying. That may be why some people call 25 times -- they keep hanging up hoping to get someone who speaks English.
their customer service was horrible to begin with.
Agreed. I have been wanting to get out of my contract for over a year now but too cheap to pay the penalty. I think I am going to switch to AT&T, I like the rollover aspect and my two best friends have it and highly recommend it. I hate paying for minutes I don't use, especially when I can get 100 more with AT&T for the same price I pay Sprint now.
Of course, I will be using a lot more minutes, since another friend and my family are all on Sprint. My sister threatened to stop calling me since it will now cost her minutes and won't be free Sprint-to-Sprint. She doesn't realize that this is more incentive to switch
I still have another year left on mine.
I've had to call Sprint customer service quite a bit the last couple of months ... my daughter's phone got stolen at school and the little bas who got it downloaded $100 worth of games and applications before I could report it stolen and suspend the account ... they gave me 1/2 credit for the charges, but still keep charging me the for the subscriptions for the games. Fortunately, the last couple of times I've had to call I've gotten very friendly, articulate CSR's.
I don't know what's worse, their customer service or their web page.
That's ridiculous. If you have a contract, is there anything that allows them to do that?
I was reading about this somewhere yesterday ... and I believe the guy said they should pay the customer they are cutting off the cancellation fee.
It's listed in the contract that Sprint can terminate your contract at any time.
How to deal with Sprint!
http://www.consumerist.com/search/sprint/
Holy crap. That page ROASTS Sprint!!
They roast everyone! You should search Best Buy on that site
"Can you hear me now?" - Nerdy Verizon Guy
LMAO! I always get credits/adjustments when I call and ask for them ... my rating must be pretty good. I've had that account for almost 10 years and my bill is usually higher than average.
The more money you make Sprint, the more likely they are to you adjustments on your bill when you ask for them, regardless of whether the adjustment is due to a Sprint error. In the computer, your "value indicator" is represented on a scale of one dollar sign to five dollar signs, with five being the highest. Our Sprint corporate mole tells more.
benpopken: do more profitable customers get better adjustments? how much "more profitable" do you have to be?
philip: Oh yes
philip: In fact
philip: Every customer has a Value Indicator
benpopken: there we go
philip: This is where we start talking about items I could be terminated for
philip: Customers are measured by a Value Indicator that ranges from $ to $$$$$.
benpopken: hahahah
benpopken: at least cingular has a thermometer
philip: I can tell you how the metric is determined though. The formula takes into account the customer's length of service with the company, the amount of adjustments requested in the last 12 months, and the amount of the average bill
Sprint SUCKS
I had it when i was in the US and I had to terminate my contract early because I was leaving. They made me pay the early termination free after they said that I wouldn't have to. They couldn't make up their mind.
I'm so glad I went with cingular when I finally switched to a regular cell phone plan, from what other people were saying and now this. Phew. Lucky duck.
Sprint really knows how to handle its customers
I wanna sign up to get terminated!!!! I call them almost every month for some billing error. They keep charging us for internet access when we don't even have it and stupid stuff like that. We get horrible reception at our new house after they told us we would have great reception out here. We keep getting dropped calls out here. I'm stuck with them for another 18 months.
http://slickdeals.net/forums/showthr...print+contract
This may help you guys. Apparently there is a change in policy happening next month and if you object to the change, you can get out of your contract for free. Not all contracts are available for this, though. I haven't read the whole thread but might be worth a look for some looking to get out. I only have three weeks left so I am set, but might be helpful for those who have a long time still.
its the got damn foreigners.
Read the thread over at The Consumerist for more info on that opt-out for the new roaming charges.
The Consumerist speaks with a Sprint insider about this situation.
http://consumerist.com/consumer/excl...ice-277026.php
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