Sprint's customer service is MUUUUUCH better than it was 4-5 years ago. And to be honest I haven't heard anyone rave about how great their cellular company's customer service is.
And since, as pointed out, Sprint uses the Verizon towers for 3G, I don't see how their coverage can be any worse. My impression is that it's generally better than T-Mobile's and AT&T's. (AT&T has great coverage by the map, but is notoriously bad in large cities with heavy iPhone use.)

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