Best Buy SUCKS!!!!!!!!!!!!

[missmyzte]

No i did the math. deducting the 350 off my pretax saved me $9 dollars, where I paid 29 dollars worth of tax on the EPSON. Confusing, but if you had both reciepts in front of you would see it.

Here's the real clue - I offered to help and he obviously doesn't want my help.

You want me to see your receipts? There is a line of #'s at the top starting with two zero's and 3 numbers, give me those numbers.

And for the person that mentioned it, no, generally open-box product does not have a different return policy and can still be returned to any store.

[Sapphire]

All this reminds me of an old saying I learned way back early in my management career: "The customer isn't always right, but the customer always wins." Best Buy doesn't miss my $200 or $300 annual purchases, that's for sure, because like someone mentioned, their parking lot is full. But it's my choice where I spend my money, and I will not spend it there. Multiply my $300 times how many other people that silently boycott those arrogant-type retailers, and you have a mess! So I win, without dropping a single F-bomb.

[missmyzte]

[URL=http://www.planetfeedback.com]http://www.my3cents.com/showReview.cgi?id=8739&wrapper=
(This page lists both corporate email addresses at bestbuy.com and how Best Buy attempted to resolve someone else's problem.)

You know that Philip Schoonover (one of the people on the list on the website above) is actually at Circuit City, he will officially be their CEO starting March 1st. That list is a little old.

[j-6]

You know that Philip Schoonover (one of the people on the list on the website above) is actually at Circuit City, he will officially be their CEO starting March 1st. That list is a little old.

I didn't read the Best Buy corporate officer breakdown, but it sounds like you know a lot more about this that I do. All I can say is that I hope that doesn't mean Circuit City is trying to "Best-Buyify" themselves.

That would suck. Luckily I have Fry's where I live.

[Aggie Hoopsfan]

They agreed i'm missing my refund on the taxes on the EPSON, but couldn't refund me because it was the other store's fault.

Take it from someone who worked there - this is a lie. He would have had to override the register, but could have given it back. He didn't want to do it because it would have gone down against his store's shrink totals, and didn't want to take the hit (some of this depends on the day you go in, avoid Mondays at all costs).

The whole "leave the store or I'll call the cops thing" is a bull cop out to avoid dealing with you. The managers pull it whenever they don't want to deal with someone.

My advice to you is to call corporate tomorrow and talk to them about it. I'd also recommend mentioning the calculator throwing incident and bring up the calling the cops issue and how that could be construed as public slander. They'll snap in line real quick.

Save the cop thing though as an ace in the hole, usually when you call corporate and explain it out in a rational and level-headed manner they'll take care of you, you stand a decent chance of getting something extra out of it.

I ing hated that place, they manage by their little gay ass scorecoard. It governs everything the managers do because that's how corporate determines their bonuses/pay scale.

It's like if you want to buy a big screen TV - go in there, ask for the home theater manager and tell them you want to get the Monster cables and an extended warranty, but want to see if they'll help you out on the cost. The accessories and warranties are huge for margin/revenue/scorecard. They'll shave off a lot of cash on the TV and write up the package for you.

Pay for it all, wait and go back to a different store a couple of days later and return the cables and warranty. They have to take it back, it says so in black and white in the return policy, and you just saved a ton on your new TV.

[Aggie Hoopsfan]

It's sounds like Jcrod lost his cool and Best Buy was forced to call the SAPD...

Last time I checked when I had a problem at the return line it didn't involve police force....

End of discussion....

Sequ, you're wrong.

I used to work at BB, I know how it works.

I actually got kicked out of one a couple of months ago by the manager because he wouldn't honor a price mistake on notebook RAM. I knew I was right, I even had an email from the corporate office saying the store had to honor the price.

But when I sprung it on him, he told me I had to leave the store. This was an email from a customer service rep. at the corporate office confirming they had to sell it at that price.

I didn't even raise my voice, just told the manager that I had an email from corporate saying he had to honor the price. His response: "ah, I'm going to have to ask you to leave."

Any time a manager doesn't want to complete a transaction, he has the power to throw you out of the store/call the cops. Any local PD with a Best Buy in its jurisdiction knows how it all works. They show up, talk to the customer for 5 minutes, then let the guy go. They don't even worry about police reports as they know it's managerial bull .

It's really a load of bull that they can even kick you out.

To end my story though, I went to a different store that honored the memory price. I also took the time to call corporate about being kicked out by the manager when I showed him the email , and the customer service rep. sent me a $50 gift card for my troubles.

You might not have the same luck if you dropped the F-bomb, but they should at least take care of the tax problem if you can get them a copy of the written explanation from the one manager.

[jcrod]

jcrod, believe it or not I was standing right behind you in the customer service line right at the time you guys were losing your cool. I was wearing a black windbreaker type jacket. I could tell something was going on when I first got in line but I was more concerned with the $50 gift card I had just dropped somewhere in the store (I found it ). When I got to the point where I was right behind you I was waving my hand at your youngest daughter. She's very cute. Your wife was holding her.

I saw you had some kind of yellow receipt and a set of written instructions in blue ink. Both of you kept saying "let me finish" or something and I heard you say something about being "double taxed". Admittedly, I was more in a frame of mind of "will you two guys hurry the up". At least until the F-bomb flew. That got everyone's attention who was in line. Then when I heard them say they were going to call the cops I thought some was going to go down. :popcorn Everyone in line looked at each other. Another guy came to help me while i was still in line and then I left to go get my cell phone that i'd left in the car. When I walked back to the store there were three cop cars outside. Man, this is getting good. I saw you talking to the cops but i went on my merry way.

I could tell the manager was squirrelly guy but I couldn't tell who started what. I would have left the F-bomb out. But yeah, I would call the district office.

Really, LOL. Yes my wife mentioned there was a nice man smiling behind me. Did I really say the F, is that when he was walking off? I wasn't sure if i did say get the F over here or not. All i know I was totally pissed by then.

[Tres_Till_it_MHz]

I quit shopping there a long time ago, and try to convince everyone I can to shop elsewhere.

Once you have a problem they look at you as if you are trying to get over on them, screw that and screw best buy.

[jcrod]

Here's the real clue - I offered to help and he obviously doesn't want my help.

You want me to see your receipts? There is a line of #'s at the top starting with two zero's and 3 numbers, give me those numbers.

And for the person that mentioned it, no, generally open-box product does not have a different return policy and can still be returned to any store.

You said you were going to send me some numbers, I never said I didn't want them. I would've thank you then.

[missmyzte]

You said you were going to send me some numbers, I never said I didn't want them. I would've thank you then.

I asked you to tell me which stores you were working with, I'm not from Texas so I don't know the stores. If you can tell me which stores, I can give you their district office #.

[jcrod]

Sequ, you're wrong.

I used to work at BB, I know how it works.

I actually got kicked out of one a couple of months ago by the manager because he wouldn't honor a price mistake on notebook RAM. I knew I was right, I even had an email from the corporate office saying the store had to honor the price.

But when I sprung it on him, he told me I had to leave the store. This was an email from a customer service rep. at the corporate office confirming they had to sell it at that price.

I didn't even raise my voice, just told the manager that I had an email from corporate saying he had to honor the price. His response: "ah, I'm going to have to ask you to leave."

Any time a manager doesn't want to complete a transaction, he has the power to throw you out of the store/call the cops. Any local PD with a Best Buy in its jurisdiction knows how it all works. They show up, talk to the customer for 5 minutes, then let the guy go. They don't even worry about police reports as they know it's managerial bull .

It's really a load of bull that they can even kick you out.

To end my story though, I went to a different store that honored the memory price. I also took the time to call corporate about being kicked out by the manager when I showed him the email , and the customer service rep. sent me a $50 gift card for my troubles.

You might not have the same luck if you dropped the F-bomb, but they should at least take care of the tax problem if you can get them a copy of the written explanation from the one manager.

Both post were right on. My wife kept saying it looked like he was waiting to kick me out of the store. I just asked her when i said the f word and she said when he was leaving and wouldn't help me anymore. And I said get the f... over here, I heard your now listen to mine.

Yeah i've planned to call corporate tomorrow, just really sucks the customer service is nonexistent.

The Cops played it exactly like you mentioned. They knew it was bull and knew i was right. Kept saying to go over his head.

[jcrod]

I asked you to tell me which stores you were working with, I'm not from Texas so I don't know the stores. If you can tell me which stores, I can give you their district office #.

Ok cool, didn't see that the first time. The one that i had the incident at was at 125 NW Loop 410. The one which agreed with me was 6065 NW Loop 410.

[SpursWoman]

I've never had any problems whatsoever with any kind of return/exchange at Best Buy. Having to send something off for service when you have an extended warranty takes for freaking ever, though.

And if it makes you feel any better ... I sent a monitor off to be repaired, and in anticipation of the 8 week time it would take to get it back (like it did my laptop) I bought another monitor. Surprisingly this time, I got my monitor back in 10 days ... and I had no problem returning the one I had bought. I don't even think I had the receipt, only my check card that I used to pay for it with.

[Marklar MM]

It is really hit or miss with customer service...all depends on the person you get, personal problems, etc.

[SpursWoman]

Now the couple of times I've been to the one at 410 & San Pedro, I have had a hard time finding anyone to help me find anything....but the one at the Forum, everyone was pretty helpful.

[jcrod]

You know i think my appreance didn't help. I was wearing sweater, with a beanie and wind pants. He probably thought I was some punk. Which shouldn't make a difference.

[missmyzte]

Ok cool, didn't see that the first time. The one that i had the incident at was at 125 NW Loop 410. The one which agreed with me was 6065 NW Loop 410.

Check your PM's.

[Aggie Hoopsfan]

Some of the "luck" of returns and what not is tied to how the store is doing on its numbers.

Like I said, managers get paid based on their store's accessory and extended warranty/product replacement plan numbers.

I know down in SA that the Forum store was generally good on those numbers, so you're more apt to get a more approachable manager there. I think the 281 store was also right there with them if I remember right. The one on the west side by Ingram was typically way down the list so unfortunately the management there are probably bigger assholes about things. Same for the San Marcos store for those of you in that area.

Of course, this is all dated (over a year old) information, so things could have changed, but it doesn't sound like it.

[jcrod]

Check your PM's.

Cool, thanks i really appreciate the help.

[KEDA]

we at Office Depot are also graded for our extended warranty sales and whatnot. But we are also graded on our service, which means more to us.

[Das Texan]

damn what an interesting topic this is.


customer service in just about every industry with every company has gone away. we all want better prices and are willing to sacrifice servcie to get it. its just the trends in the consumer society these days.

companies have learned that they dont have to go out of their way to achieve high levels of support and still maintain their profit margins so why try?


i have theorized that some company will put service at the absolute forefront again and they will ultimately win within their respective industry.


and as far as in my jobs where i deal with the public....start using foul lanauge and thats it. we are done. period.

[MannyIsGod]

Man, it sucks that some people jumped and staretd pointing the finger at Jcrod in this thread. I don't know how many of you would take someone talking down to you and throwing at you calmly.

[T Park]

Maybe, because, weve only got 1 side of the story?

In my experience of owning a business, you need BOTH sides of the story, worker and customer, to get the truth.

Cause as always, it lies somewhere in between.

[Aggie Hoopsfan]

Did you even read this thread Tpark?

The manager's playbook at BB when someone complains about the price is pretty much:

1. Say no
2. Say no again
3. Depending on your accessory/warranty numbers either:
a. Take a small amount off and try and make it go away
b. Be a and tell them too bad, and take out your frustrations over your ty job on them
4. When they respond to your asshole comments, tell them they have to leave, give them corporate's phone #, and threaten to call the cops.
5. If they resist, call the cops.
6. Let corporate deal with it, that way it doesn't up your numbers.

[kris]

Man, it sucks that some people jumped and staretd pointing the finger at Jcrod in this thread. I don't know how many of you would take someone talking down to you and throwing at you calmly.

Like Tpark said, there is usually another side to the story.

I absolutely empathize with the potential of losing money because of a store error and the subsequent rudeness and behavior by the manager. That's nothing new. I'm sure everyone has some story somewhere along the way of being treated bad by an employee or manager.

Some people are big on wanting their yes sirs, big happy smile, and customer is always right. I'm not one of those. If you meet me at the regular business policies, I'm fine with that.

In this scenario, it sounds like JC just wanted his due money back and the manager didn't even want to hear his merits. So far, I'm with him all the way. But, the language and refusal to move doesn't help advocate the point. At that point, you're not getting any cash back, so I would just leave and try the corporate route. If they reimburse me great, but irreguardless I'd do my best to never buy from there again.

I don't worry about getting revenge on them to make sure they get their just deserts, I just don't want to be caught in the same situation again.

So it's not that I do not feel his pain as a consumer, all I'm saying is their an easier and better way to handle things.

Personally, before I ever read this, I had a low opinion of Best Buy. They have exorbitant prices and I get a bad aura from walking in the store. Usually there are wanna be tough guys at the security center eye-balling me right when I walk in so that's not good. Plus, it I have the perception they have ultra tight return policies and getting an actual successful rebate refund is a difficult task.