^^ (ment it for TPARK) You see there lies the problem. I'm the customer and some people here still think I'm in the wrong, even though they just heard my side of the story.
He took the same stance towards me, he approached me to prove me wrong. Didn't introduce himself and set out to prove he was right instead of listening to the story from the begining. I'll admit I got hot headed, but when someone comes at me with a tone and demeanor thats not friendly, i do the same to them. As a Manager you SHOULD not have this at ude. I didn't have that problem at the other store. That manager worked with me until we figured it out.
Last edited by jcrod; 02-12-2006 at 05:24 PM.
I worked at a coffee shop when I was 18, and this customer was a horrible to me, to the point of being personally insulting (asked if I was stupid). So, I took her scone out of the microwave and threw it at her (literally threw it) and told her "I hope you ing choke on it."
And I still think Best Buy's customer service sucks.
(I quit before I could get fired)
What? Are you ing tattle telling or something?
Its called CROSS-SELLING.
Everybody ing does it..... Super Size?? Yep... even McDonalds does it.
Look, you might of had a bitter life at Best Buy, but you got some experience there and you learned some valued lessons. Best Buy is PRIVATE PROPERTY AND CAN ASK YOU TO LEAVE AT ANY TIME.
JCrod dropped an F bomb, the BS bomb and at ude.
Go into a night club and start throwing F bombs and , because you got double taxed charge on a drink or shorted on your crown and the bouncer will kick your ass.... Nice customer service.. huh?
Customer Service works both ways.
That's why I only lasted a month as a waitress. It's too hard not telling people to go themselves...
"F*ckin Chuck Norris"
Best buy operations on very very low markup. This means cattle.. lot of cattle.. and loss leaders. Advertisements with cheap you only have like 5 to sell but it's a big ing ad. Then sell them something else to the cattle when they come in. Don't forget to PLUS sell the people too (sell add ons and warranty's).
As long as it's like that then the service will always blow.. it is no Bjorn's and never will be.
getting an actual successful rebate refund is a difficult task.
I have NEVER gotten a rebate I was supposed to get.
These are part of the loss leader system. Like fishermen trying to find lures for bass. They have meetings with crap rebates on items that are out of stock or made to sucker people in. They also have charts where they track how many and who turns in the rebates. They also make money from selling your customer tracking / marketing info when you fill out any rebate.
Note to self ...
Does McDonald's pay their managers dirt, and tie all their bonuses/reviews to the number of extended warranties and accessories they sell?Everybody ing does it..... Super Size?? Yep... even McDonalds does it.
Look, you might of had a bitter life at Best Buy, but you got some experience there and you learned some valued lessons.
Customer service doesn't even matter at Best Buy. You could tell the half of the customers that annoyed you to off and go to if you were landing extended warranties and accessories on the ones buying.
Dude, seriously, it's getting old. It sounds like you worked at a crappy location and/or had a crappy manager, but get over it. And if you think that bonuses/review are directly tied to extended warranties and accessories, then you missed the boat somewhere because they're not.
Actually I had a great sales manager, he was one of my references for the job I'm in.Dude, seriously, it's getting old. It sounds like you worked at a crappy location and/or had a crappy manager, but get over it. And if you think that bonuses/review are directly tied to extended warranties and accessories, then you missed the boat somewhere because they're not.
I worked at two different locations (one in Dallas, one in SA) and was best friends with one of my department leads, so I know how it works. If they want to get anywhere up the corporate ladder, if they want to make some nice bonuses, it's all tied to their accessory and PRP/PSP sales.
Our PCHO sales lead in SA got demoted to front end customer service lead a couple of months after I left because the computer team wasn't hitting its numbers.
Perhaps you missed the boat on the accessory/warranty ties to management, because at least in home theater and PCHO (PC Home office) this is the way it worked. There's about 300 miles between Dallas and SA, so I'm guessing it's not a fluke that both locations worked the same way.
No numnuts, I knew i would have to leave eventually.
You obtuse, thickheaded, mindless, idiotic little man. I said those words after the fact he was being a to begin with. Reread.
Legend has it he walks among us even now
A dreamer alone in a world between dreams and reality
Was he always a fighter, was he always a hero
What do we make of the young Chuck Norris
Norris used his hands and his feet
And he kicked and he punched with his hands and his feet
And he kicked and he punched with mr. Bruce Lee
On master of kara-ta-ta-tee
And he kicks and he spins some more
Back to Vietnam to settle the score
Don’t forget Walker, Texas Ranger
When he kicked and he punched his way from danger
Yeah, you're right the F-bomb came out as he was walking off. I could easily tell it was from frustration and the heat of the moment. But it would have been better left out. In fairness I have to say I thought the weasel manager guy was being pretty condescending. Especially when he said "it's simple math, sir". The guy was looking to get a rise out of you IMHO.
I thought you guys were going to throw down at one point and I had visions of you being carried out horizontally by the cops screaming " YOU, MOTHER ERS" followed by a customer uprising, looting and then my mug would be on all the local news as the expert witness.
Seriously, I hope you get your refund.
Obviously losing your cool is never going to get solved, but I can completely understand frustration with that store and their customer service. Vashner hit the nail on the head. All they care about is volume.
So which Best Buy was this? Ingram, San Pedro or the Forum?
Exactly. What they should have done is refund the $350 plus tax in cash (if you paid cash) or credit (if paid by credit card) and then started over from scratch. Then there would have been no questions.
It's called an exchange. Happens about a hundred times a day.
What ever happened to "the customer is always right". A thousand years ago when I worked at the Customer Service desk at KMart in Georgia, that was our motto that we lived by. We rarely had anyone cuss at us and most of our transactions, even difficult or complicated refunds or exchanges, went as smooth as silk. Retailers cannot continue to treat customers like and expect to maintain their business status quo. Why do they think so many businesses are going under these days?
BTW, I was in Kohl's at the Forum over the weekend with my Mom. She asked the cashier a question and the cashier told her, "I don't have a clue what goes on at Kohl's during the week because I'm a second-grade teacher and only work here on Saturday and Sunday." No offer to find out the answer to my Mom's question or anything. What happened to the days when a cashier would have told the customer, "Ma'am, I don't know the answer to your question, but if you wait right her, I will find out!" My 72 1/2 year-old Mom told her exactly what she thought about that.
When you refund the money or give a credit (like hundreds of retail outlets have started doing), there is no confusion and each side gets what they want and need from the transaction. I can see "exchanging" a shirt for a different size or a hat for a different color. But when you start talking about hundreds/thousands of dollars, the simpler the transaction the better. And refunds of the exact amount cannot be argued.
I don't know why they all assume that because they work in retail this minute today that they know everything there is to know about everything.
Wrong answer.There is not a credit card issuer out there that can back you up or give you back your money on "quality of service" issues.....NOT ONE! Where in any of your credit card disclosures does it state that your satisfaction with products or services purchased using this credit card is gauranteed or your money will be refunded????? NO WHERE!
Yet another "customer is never wrong" misconception......
The reason customer service has gone down the toilet is because of the customers. Plain and simple. There are rules, read them carefully, follow them and don't try to get over or find a loophole.
Also, in case you didn't notice jc, you were bamboozled and allowed it to happen. If the manager at the other store was willing to give you some BS letter, then HE should have given you your money back. That was a way to pass the buck, and you helped them do that by taking that letter and going somewhere else. It happens all the time in just about all avenues of service. One person says - you're right mr. customer, but even though I just told you that, you're not right enough for me to fix it for you. I only told you that so that you didn't yell at me and thow the f-bomb my way. Go tell the other person your story and tell them I said you're right. That will get your problem fixed. - Then as you walk away with a smile on your happy little face because you felt validated and a worthless piece of paper in your hands...they're laughing at you and feeling relieved that they could pull that one over on you!
It's up to you to be responsible. Read before you leave. If you have a problem, make sure it gets taken care of. If you leave (or hang up) and have smoke up your ass, that's your fault.
Oh, one more thing......no matter how pissed or frustrated you are...this is not the way to conduct yourself and expect to be taken seriously or as anything other than what you are acting like....With all that being said.....No numnuts, I knew i would have to leave eventually.You obtuse, thickheaded, mindless, idiotic little man. I said those words after the fact he was being a to begin with. Reread
Sorry you're a knucklehead. Have a wonderful day though!
I have to agree with AHF here. I worked at two stores in SA (both PCHO from 1999-2001) and that was the way it worked, pretty much.
Wrong answer.
Yet another "customer is never wrong" misconception......
The reason customer service has gone down the toilet is because of the customers. Plain and simple. There are rules, read them carefully, follow them and don't try to get over or find a loophole.
Also, in case you didn't notice jc, you were bamboozled and allowed it to happen. If the manager at the other store was willing to give you some BS letter, then HE should have given you your money back. That was a way to pass the buck, and you helped them do that by taking that letter and going somewhere else. It happens all the time in just about all avenues of service. One person says - you're right mr. customer, but even though I just told you that, you're not right enough for me to fix it for you. I only told you that so that you didn't yell at me and thow the f-bomb my way. Go tell the other person your story and tell them I said you're right. That will get your problem fixed. - Then as you walk away with a smile on your happy little face because you felt validated and a worthless piece of paper in your hands...they're laughing at you and feeling relieved that they could pull that one over on you!
It's up to you to be responsible. Read before you leave. If you have a problem, make sure it gets taken care of. If you leave (or hang up) and have smoke up your ass, that's your fault.
Oh, one more thing......no matter how pissed or frustrated you are...this is not the way to conduct yourself and expect to be taken seriously or as anything other than what you are acting like....
With all that being said.....
Sorry you're a knucklehead. Have a wonderful day though!
Hindsight, hindsight, hindsight........ It's easy to sit there and tear everything I did up. Don't you think I've done that.
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