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I didn't know you worked at Burger King....
Fine.
Have it your way.
I didn't know you worked at Burger King....
I've returned there that I didn't even buy there!
And THIS ladies and gentlemen is why customer service no longer is what it was. People take advantage and try to get over. Don't lie. Everyone does it. So everyone pays the price. Maybe not YOU at BEST BUY. But you doing it somewhere else = someone else doing it at Best Buy. Hence, we all are guilty, so we all must pay.....
Any other questions?
Too bad I had assumed I bought it at Walmart, but was mistaken. I even told them I wasn't sure I had bought it there, but since it was an item they kept in stock and they told me they'd return it to the manufacturer anyway, they obliged.
SUE ME.
People have been trying to get over since the dawn of time, but now its making customer service suck?
So, Danyo returns something to Walmart he didn't buy and Jcrod gets screwed?
Damn!
No, no questions. None.
BTW, if WalMart (or any other retailer) accepts something back that wasn't bought there, it won't hurt them.
#1) They only take back items they carry, so they'll turn around and either resell it or send it back to the supplier they got it from if its defective.
#2) Nobody gives you money without a reciept, so they're going to get their money right back.
I Hereby Apologize For The Decrease In Quality Of Customer Service.
Yep. And second hand smoke kills. And toxic fumes erode the ozone. What I'm getting at is that poor customer service is nothing more than a culmination of it's customers. We are all contributing to it one way or the other. Either by being guilty of trying to scam, by being an asshole customer, or by accepting the level of service given to you.
Think back to the days prior to "convenience" charges. It used to be that convenience was an added benefit, a selling point if you will, now you pay for it. And most people are more than willing to pay for convinience. Whether it paying $4 for two asprin from the corner store, or paying upwards of $5 to the ATM for getting your own money. Consumers dictate what the merchants do, plain and simple. Majority rules. If most people accept below average customer service, then that becomes the standard. Don't want to be hooked? Don't take the bait. Buy your electronics from Mr. Notebook and Wolf camera.
Bestbuy sucks.
IMHO, customer service sucks because people want rock-bottom prices, but don't want to accept the consequences of it. If you want Wal-Mart prices, then don't expect help, because in order to sell things that dirt cheap, you have to cut back somewhere. And it sure as isn't gonna be the corporate suits who cut back- its gonna be in the service department 9 times out of 10.
You can't have it both ways. You can't have the cheapest possible price AND great service. Economics don't work that way. If you want the best (or at least decent) service, you have to be ready to pay a little more for your item. Cus if they don't get that extra money, they cut from hiring wages and training, meaning Joe Schmoe who just got hired is underpaid, undertrained and doesn't give a about you. I won't even get into the at ude problem that most youth seem to have today, which compounds the problem. That is another thing altogether.
In other words, if you demand a policy of rock-bottom prices, be prepared for a reduction in quality and/or service. You get what you pay for. And if you feel like you don't, then simply stop shopping there.
I would like to get a GPS unit for my CTS. Do they install them?
Best Buy is so awesome. I like walked into the store, found a product I wanted and then they let me buy it!!!!!!!!!!!!!!!!!!! I almost touched myself then and there.
This is such bull I don't even know where to begin.IMHO, customer service sucks because people want rock-bottom prices, but don't want to accept the consequences of it. If you want Wal-Mart prices, then don't expect help, because in order to sell things that dirt cheap, you have to cut back somewhere. And it sure as isn't gonna be the corporate suits who cut back- its gonna be in the service department 9 times out of 10.
You can't have it both ways. You can't have the cheapest possible price AND great service.
At Best Buy it's all about the accessories and warranties (heretofore known as the basket - BB's internal lingo).
They stress to you to basically screw over the people who are just looking for one thing or aren't going with a big basket in addition to their purchase. Basically, if you want to spend a lot of money, you are the perfect customer. If you aren't, then the sales person is supposed to move on.
Probably why I hated that place, I gave the same customer to the technophile coming in wanting to drop 3 grand on a new Sony system tricked out as mom and pop coming in looking for some printer ink and paper.
The problem is the managers all get compensated by their numbers as far as the basket goes. Seeings the sales people are all hourly with no commission, there's no incentive financially to bust your ass to land the baskets.
So what do the managers do? They tie your hours per week to your basket. If you're selling lots of , you get 40 hours a week. If you're taking care of the customers but not pushing a lot of bull onto unsuspecting customers, then you get screwed on the schedule. I saw full timers getting 30 hours a week because they weren't selling enough warranties and accessories, and then the manager would even cut their shift and send them home early.
Of course, all that contributes to ty morale and then the customer suffers for it. If someone wants to call me jaded, fine. My area manager was a stupid and ran her group this way. Our morale was rock bottom because of it, and I hear a month or two after I left to move to Dallas she got demoted to customer service lead.
They brought in a new manager who didn't run his group that way, and the service has gotten much better (it's the store that SW mentioned - the Forum).
So it's not really about sacrificing service for prices in my eyes, it's about poor managers who don't know how to do their job right.
No profit.. = no grease.. no grease = people that don't want to be there..
People that don't want to be there = bad service..
AHF, I am talking general retail. You are talking Best Buy. I understand how it is different at Best Buy, but that is not always the reason you get bad service. Most places, you get bad service because of lack of employees and/or lack of knowledgeable employees. I never used BB as an example. But I have worked other retail as a manager and can see the consequences.This is such bull I don't even know where to begin.
This is a perfect summary of what I was trying to say. If a retail company lowers prices, they have to cut elsewhere, and service is usually the victim of these cuts.No profit.. = no grease.. no grease = people that don't want to be there..
You see this is still bull and if people think that way, they'll still do it. You don't have to pay employees a lot of money, you just have to hire the right employees. Money has nothing to do with it, you just have to have a good manager. If they hire Managers who are assholes, the employees will be assholes. Customer service, demeanor, morale, etc...reflect LEADERSHIP!
Best Buy is all about toys for big boys
I go this morning to Best Buy to get a GPS system for my truck.
I use this truck in the summer and spring in california, Houston, and Phoenix.
Ive been sick of using directory assistance to find places, and still not know where they are, so I stepped up to the plate.
So I get there, and the best buy guy comes right over to me and says can I help you?
I explain what I need and he explains the pros and cons of each one, the differences, and in his humble opinion, wich one to get. Sorry haters, he suggested one of the cheaper ones.
So I went with the Tom Tom 700.
So he looks in the case and sees none are there, he shakes his head and says, "damn, I KNOW there was one there this morning for inventory, let me check in the back and and see whats goin on."
So he is away for 4 to 5 minutes, while i mess around with the display models, and he comes back and says "Sir, I sincerely apologize, but apparently someone bought up the last one about 5 minutes before you"
Chuckiling, because this literally ALWAYS happens he says "Hold on, let me call around and see if they have any"
Calls around, none, bupkis, apparently its their best selling GPS module (I guess all those annoying commercials work)
So he says, "Well, we have one that is a different brand, but VERY similar t the TOMTOM model, its this Garmin here, its the newest model we just got in, its VERY highly rated, and considered a best buy by consumer reports"
So I look, and the damn thing is a G note, thousand bucks.
The TomTom was 800.
So I say, "Well thats too much, I guess Ill settle for the TomTom300"
So he says "Let me talk to my boss, let me see if I can get that lowered to the Tom Tom 700 price"
So he leaves for about 5 minutes comes back and says "Got it done, if you wanna buy this, its 800, plus, for your troubles sir, hes gonna include 1 year of warranty work on the module"
Im totally blown away. I bought the unit, it works great so far, and I cant wait to use it in Houston on tuesday looking for a BWW.
So after he gets all the paperwork done, he takes it up to the front, works with the register girl on how to ring it up, and tells me "Once again sir, I apologize we didn't have the unit you wanted, I know how that feels and it blows quite frankly. Hope we havent lost your business!!!"
Big props to the THE FORUM Best Buy.
Great workers out there, great help, great service.
Everyone was really cool about everything.
AND THATS, why I shop at Best Buy for everything electronics.
EXCEPT for a 60 inche Sony plasma flat screen.
Bjorns is better at that stuff
Nice story. Too bad you made it up.
Tomorrow the Best Buy on Military and Goliad and the one at La Cantera open up.
The Walmart on Military and Roosevelt didn't take long to turn trashy, hopefully Best Buy doesn't end up the same way.
I give it a month.
2 weeks til I see dirty diapers in the parking lot and 6 weeks until security is doubled because of theft.
Is the La Cantera one actually the at The Rim shops off 10?
2 weeks til I see dirty diapers in the parking lot and 6 weeks until security is doubled because of theft.
We should do a pool on that.....5 dollars on Grandopening weekend
Who's in, Rookie Biatches??
Actually I have no idea where it is. I just saw the billboard when I was coming to work today.
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