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Best Buy
I go this morning to Best Buy to get a GPS system for my truck.
I use this truck in the summer and spring in california, Houston, and Phoenix.
Ive been sick of using directory assistance to find places, and still not know where they are, so I stepped up to the plate.
So I get there, and the best buy guy comes right over to me and says can I help you?
I explain what I need and he explains the pros and cons of each one, the differences, and in his humble opinion, wich one to get. Sorry haters, he suggested one of the cheaper ones.
So I went with the Tom Tom 700.
So he looks in the case and sees none are there, he shakes his head and says, "damn, I KNOW there was one there this morning for inventory, let me check in the back and and see whats goin on."
So he is away for 4 to 5 minutes, while i mess around with the display models, and he comes back and says "Sir, I sincerely apologize, but apparently someone bought up the last one about 5 minutes before you"
Chuckiling, because this literally ALWAYS happens he says "Hold on, let me call around and see if they have any"
Calls around, none, bupkis, apparently its their best selling GPS module (I guess all those annoying commercials work)
So he says, "Well, we have one that is a different brand, but VERY similar t the TOMTOM model, its this Garmin here, its the newest model we just got in, its VERY highly rated, and considered a best buy by consumer reports"
So I look, and the damn thing is a G note, thousand bucks.
The TomTom was 800.
So I say, "Well thats too much, I guess Ill settle for the TomTom300"
So he says "Let me talk to my boss, let me see if I can get that lowered to the Tom Tom 700 price"
So he leaves for about 5 minutes comes back and says "Got it done, if you wanna buy this, its 800, plus, for your troubles sir, hes gonna include 1 year of warranty work on the module"
Im totally blown away. I bought the unit, it works great so far, and I cant wait to use it in Houston on tuesday looking for a BWW.
So after he gets all the paperwork done, he takes it up to the front, works with the register girl on how to ring it up, and tells me "Once again sir, I apologize we didn't have the unit you wanted, I know how that feels and it blows quite frankly. Hope we havent lost your business!!!"
Big props to the THE FORUM Best Buy.
Great workers out there, great help, great service.
Everyone was really cool about everything.
AND THATS, why I shop at Best Buy for everything electronics.
EXCEPT for a 60 inche Sony plasma flat screen.
Bjorns is better at that stuff
Best Buy
small world
?? You work at that best buy Danyo?
Big props to the THE FORUM Best Buy.
See...that's the one I always go to and never seem to have any issues.
Best Buy
Good for you, I've had good service there before Sat. Hope it stays that way, because all it takes is one asshole.
The Forum BB had some a damn good sales manager there last time I checked (one of the only guys from BB that I ever respected).
Good move going there.
oh no, i just find it funny that my friend had the exact same thing happen to him at the Forum BB without the offer of price drop and free warranty.
All he got was a "No, we're out"
We always buy computer stuff from Best Buy, but we always have to wait around a long time to get any customer service if we have to ask any questions. They all just stand around doing nothing and act like you are bothering them if you have any questions about any items.
But we still shop there.
Question: Why would you buy TV's from Bjorns? That's the most overpriced place I've ever seen.
Good for you, I've had good service there before Sat. Hope it stays that way, because all it takes is one asshole.
BB's prices are good, but their service is horrible. Thats why I just buy online and do "in store pickup"
I have never had trouble with Best Buy.
BB's prices are good, but their service is horrible. Thats why I just buy online and do "in store pickup"
buy a lotto ticket
Customer service doesn't mean to me. That's why I love Best Buy. I like browsing and I hate when sales people constantly come up to you and ask "Is everything ok?"
Just give me cheap prices and leave me the alone.
Side note: Tammy's brother's good friend was Bjorn's son ... many years ago in his house he had a projection TV that was the size of the entire wall.
Super Mario was ing ginormous!
Side note: Tammy's brother's good friend was Bjorn's son ... many years ago in his house he had a projection TV that was the size of the entire wall.
Super Mario was ing ginormous!
Oh, I hate that too.
(Ask timvp about the time he had to step between me and then chick at the Estee Lauder counter because of her "helpfulness".)
But I want someone to be willing to answer my questions if I have them.
I hate it when a salesperson asks if I need any help as soon as I enter the store. People, I'm an impulse shopper! Let me browse, dammit!
And that's all I gotta say about that.
Well, it's good that you had a good experience - but Best Buy has a (very deserved) reputation for horrendous customer service. Maybe you haven't ever had a problem, but they're pretty well known for it.
See, that's a big problem for people in the retail industry.
Half the people want to be talked to immediately and the other half want some time to browse...
They just don't know what to do.
All they have to say is o, my name is so and so and please let me know if you need any help finding anything.
A good salesperson should also pay attention to the (potential) customer's level of eye contact and facial expressions. Usually if someone wants help they'll be looking around for someone...or if they they look somewhat confused or uncertain, it's probably a good idea to ask if they need assistance.
Otherwise, STFU. I hate that .
What I hate is when I NEED help with something, ASK for help with something (THREE FREAKING TIMES), and get told (very snottily, I might add) "Good luck!"
I don't want to say the name of the store this happened in, but it rhymes with Home Depot in Bendcrest.
Lowe's gets all of my business now, despite the fact that they sponsor Jimmie Johnson.
They suck at everything except having a great selection of games and PSP movies. oh, and the phones.
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