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Experts agree...Best Buy is an excellent place to shop for the latest electronics, TV’s, DVD players, home theaters, digital cameras, camcorders, ets...
Best Buy Review...
Thats funny, thanks for noticing the way he was. Yeah i should've kept my cool, but it was hard with that mofo. Especially because he never let me get two words in.
Experts agree...Best Buy is an excellent place to shop for the latest electronics, TV’s, DVD players, home theaters, digital cameras, camcorders, ets...
Best Buy Review...
Yes, I begin to see what is wrong in retail sales today. People in retail business used to PRIDE THEMSELVES on always presenting superior service; now, it seems they sit up nights trying to figure out new ways to screw and piss off their customers, new ways they can give less of a than they already do. Do you have to pass the "asshole test" to get into the retail business these days? It sure seems like it. Yes, it all begins to come clear. There are MANY credit cards who guarantee your satisfaction they will reverse your charge and duke it out with the merchant; the fact that they will do this tells me that they win enough times to make it worth their while. Don't tell me you can't do it, because I have done it. Anyone who is not aware of this policy with many credit card companies apparently is dealing with inferior companies.Wrong answer.There is not a credit card issuer out there that can back you up or give you back your money on "quality of service" issues.....NOT ONE! Where in any of your credit card disclosures does it state that your satisfaction with products or services purchased using this credit card is gauranteed or your money will be refunded????? NO WHERE!
Yet another "customer is never wrong" misconception......
All of this at ude crap and "shove-it" presentation in stores these days is one of the main reasons I have taken most of my business to the internet. You don't have to wear boots to wade through the bull when you go shopping.
In this particular case, he wasn't asking for a refund at the store on "quality of service issues". He took the damned printer BACK TO THE STORE. They screwed up the refund and rebates...in THEIR favor, of course. And then they refused to straighten their mess out and called the cops on him.
Last edited by pache100; 02-13-2006 at 11:39 AM.
When I go to a store, I am not concerned with a store employee blowing positive spin up my ass.
I go to the store to get what I need and then leave. It's pretty easy actually. I walk in, get what I need, buy it, then leave.... if something is wrong, I take it back, get a refund and buy something else... I never buy opened crap, that is for flea markets and garage sales.... I really don't understand where a verbal confrontation comes into play that involves the SAPD, especially at Best Buy.
Now, as far as the doctor's office.... I totally understand that .
Best Buy sucks. Go Bjorns.
I would go to Bjorns to buy a TV.
But stores like Best Buy and CC are kind've like Toyrus for adults...
Me, neither. But, I am also concerned with them not treating me like trash, second class citizen, or like I'm stupid if I DO have a problem. My business is the reason they have a job; without a satisfied customer base, the place, along with all it's employees will pretty much implode. I generally treat people the way they treat me. Treat me, as a customer, with respect and courtesy...and I'll do the same. Come out pissed off and with your guns blazing and don't be surprised if I shoot back.
Overseeing credit card/ debit card chargebacks for a living for the last 11 years, I can tell you that there are two things a credit card company can not dispute:
1.) Quality of service
2.) Exchange rate
Disputable quality of goods/service means if the merchandise was defective or damaged, or if the room you rented didn't have windows that closed and the hotel wouldn't move you to another room. It does not mean you didn't like how they treated you or that they lied to you about being able to resolve your situation at another store. Or that the store clerk sold you a ring that didn't fit but would only take it back on the Tuesday of the month with a full moon and a shooting star. If that's the store's policy, that's what you have to abide by.
Perhaps your credit card company chose to write off the charge you were disputing if it were below a certain dollar amount and that's great. But as far as following the rules...no can do. Sorry hon. These are not the credit card companies policies, they are MasterCard/Visa regulations.
Again, if your credit card company chose to give you back your money and write it off....great for you.
I think customer service is going to crap because customers are so stupid and they can't even read simple things.
Not all customers are stupid...but it's hard for someone to provide great customer service when a customer gets pissed off at you for something he/she didn't want to read or is so stupid and blind to see.
Now that is bull .
It was a door from one of the major home improvement stores. It cost $1,500 with installation. I don't know what kind of dollar amount you are talking about being below, but for me, that's a pretty high dollar purchase. Paid the store and they arranged with a local contractor for installation. The contractor did a beautiful job installing the door...until he quit before he was done and went home...and WE COULD NOT LOCK THE FRONT DOOR. And we could not get him back out to finish; he finally got to where he wouldn't even answer the phone when we called and would not return messages. We contacted the store and they tried to get him out to finish. We asked the credit card company we used to pay for the door to reverse the charge and THEY DID. Two and a half weeks later (I'd guess about the time the home office got hold of of the reversed charge for $1500), someone from the store called and scheduled a time for the guy to come back and finish installing the lock. Four days later, he finally showed up and finished...at that point, we went back to the store and let them re-charge us for the door. But, we didn't have to. But, we made a point with the store, the contractor, and the credit card company (who guarantees satisfaction with their purchase insurance) that we would not accept inferior service/treatment just because someone thought they COULD screw us over.
You did everything you were supposed to do. Them not finishing the job is technically "services not received" not necessarily "quality of service". That's why they were able to fight it with/for you. The fact that you had already made a good faith attempt to resolve the issue with the merchant prior to contacting your credit card company is exactly what you are supposed to do.
Kudos to you for being a wonderful consumer.
The customer took advantage of it. The customer is NOT always right. Just because things didn't work out the way that the customer wanted them to, doesn't make them right and the company wrong.
What ever happened to "the customer is always right". A thousand years ago when I worked at the Customer Service desk at KMart in Georgia, that was our motto that we lived by. We rarely had anyone cuss at us and most of our transactions, even difficult or complicated refunds or exchanges, went as smooth as silk. Retailers cannot continue to treat customers like and expect to maintain their business status quo. Why do they think so many businesses are going under these days?
BTW, I was in Kohl's at the Forum over the weekend with my Mom. She asked the cashier a question and the cashier told her, "I don't have a clue what goes on at Kohl's during the week because I'm a second-grade teacher and only work here on Saturday and Sunday." No offer to find out the answer to my Mom's question or anything. What happened to the days when a cashier would have told the customer, "Ma'am, I don't know the answer to your question, but if you wait right her, I will find out!" My 72 1/2 year-old Mom told her exactly what she thought about that.
Not all customers did. I think the prevailing complaint here is that companies treat everyone like they crapped on their birthday cake, instead of waiting to see what the complaint is and how the customer will react. Managers and employees come out with a chip on their shoulder and they don't even know me (the generic "me" - I could be anybody). My major problem with the whole thing is...don't take your frustration with the last guy out on me, I haven't done anything to you...yet.
One of my pet peeves in life is punishing everyone for what a few people do. That will never be right, no matter how many try vainly to justify it.
Its the customers fault? Well, in a way.
But theres one reason why customer service sucks so much today. Because customers don't really care about it anymore. So if thats what you guys are talking about then I agree.
But this bull about taking advantadge of it? Thats crap. Best buy is all about volume. They don't care if you get lukewarm service because thats not the way they sell their products. Its really the same at most places now. Customer service at a retail outlet is something you're just not going to see. For one, most of the people working there are working on a 8 dollar an hour flat wage. Never underestimate the power of commisions. Now the person working there couldn't care less if you're happy because they get paid the same amount regardless.
These places aren't even that cheap. I got raped on a USB cable at Best Buy yesterday but I couldn't get it anywhere else and I needed it yesterday so I was forced to buy it there. I had just bought a printer before, and had I not checked the box on my way out to make sure it had one, I woudln't have known. Lucky me right?
Yeah, well, when picking out the printer I was offered help by an associate so I asked her a few questions. One of them was whether or not I needed anything else. Her answer? No.
So after waiting in a line for 15 minutes and getting to the counter, I find out I need to go back and get another cable.
Saturday night, we're at Rainforest Cafe (the place sucks, I'd reccomended it to nobody) and because of the almost 2 hour wait we're at the bar. Well, they charge one of us 5 extra dollars for a ing souvenier glass that he didn't want. When we notice the mistake on our tab and its brought up, the manager comes over and starts telling them that they are wrong.
What the ? You're kidding me right? A brand new restraut is already on its way to pissing off customers? They eventually took the 5 dollars off of the bill and made Brad switch his beer to a non souvenier glass and took back the other one. The fact that the manager would take back the glass was pretty ty in my eyes as well, but it was certainly his right.
But the points is that most people just don't care what level of service they recieve. Unless the person they are being helped by just tells them to off, they don't make an issue about it. I hate going somewhere and having somenoe help me and act like they are doing me a favor. I'm a ing customer and I'm not recieving charity so don't act like it.
i'm sorry to hear that jcrod. i'm starting up a brick through window in the middle of the night business if your intersted. $100 bux per brick or 3 bricks for $250. we usually get one window per, unless it's a BIG window cuz those usually take a couple throws before we have to drive off.
double post
If I'm wrong, I'm wrong. But a manager should not act is such a maner that he pisses people off. He should try to be understanding and see where the problem began, not start off by trying to prove some one wrong. The taxes were the least of my problems. I was more concerned over the 100 dollars of rebates I was missing. I would've blown that off or agreed about the taxes, but we never got there. He started off saying the letter was crap and I had no idea what i was talking about.
I think customer service is going to crap because customers are so stupid and they can't even read simple things.
Not all customers are stupid...but it's hard for someone to provide great customer service when a customer gets pissed off at you for something he/she didn't want to read or is so stupid and blind to see.
Now that is bull .
Spoken like someone who actually deals with the public
Great post Duff.
(shakes head)
Did I just say that?
Bishop points it out also.
If you own a business, or work with the general public today.
The customer is always right is gone. Because the customer nowadays can be crooked, sneaky, down right assholes, and cheats and thieves.
That simple.
Explain to me why dealing with asshole customers means you can't provide good customer service?
So, the fact that you have to deal with a early in the day means that when I come in I'm not going to get good service? Thats complete and utter BULL . I've worked in customer service in the past and I've worked in sales in the past. And I provided excellent customer service to every person I dealt with. Thats not to say everyone always got what they wanted, but I was never rude to anyone and I tried my damn best to satisfy them. I didn't blow them off and I was never a smart ass to a customer.
If a customer doesn't read some fine print and gets something wrong, then you polietly correct them even if they are being complete assholes. Why? Because thats your damn job!
The best way to handle head customers is to be supernice to them......
Pisses them off...
I rarely ever NOT get my way when I employ this method.
And I know, I know....not everyone has the capacity to be a rational adult (and I meant that on either side of the transaction).
That's not what I'm saying...and I don't think it's what T Park means either. When it comes to customer service it's always a two way street.
I think that's why some business/people don't offer great customer service because sometimes customers just are flat out s no matter what you try to do to correct the situation.
Customer service starts with the employee and it ends with the customer actually wanting some.
The underlying problem at Best Buy is they treat every customer as a thief/crook/scam artist until proven otherwise, instead of vice versa.
It's bull and contributes to all the nonsense people get from managers there (illustrated perfectly by jcrod's experience).
I can tell you exactly what that manager was thinking in jcrod's experience - 'this asshole is trying to rip me off, and I ain't gonna deal with it.'
It's bull .
Personal story...
I went to a BB up here in Dallas to buy a 100 pack of DVDs back at the end of the summer. The line up front was about 20 minutes long, so I went to the computer counter and asked them to ring me up.
The snot nosed little kid said "I don't have a till, sorry I can't help you out." Problem was he had a blue shirt on. From working there, you don't get your blue shirt until you've been there a month, so I know the er had a till by that point.
I just laughed and said "well, I bet if I told you I wanted to buy any of those computers over there with an extended warranty and antivirus software you'd magically have one." About that time, the manager walked up and make the little punk ring me up.
What's my point? Unless you're buying a product with a lot of 'cheese' (BB lingo for warranties, accessories, etc.), they want to send you up front to check out.
There was a 20 minute wait up front, and no one doing anything back at the damn computer counter. Customer Service 101. It took all of a minute to ring me out, but the managers push sending small purchases up front.
Your right about the two way street. It requires me to pay you. Other than that, the customer doesn't owe you .
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