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What's your point?
Personally I don't see anything wrong with there being a long line at something. If I really want something I'm willing to wait 20 minutes for it.. I already drove to the place.
Best Buy
What's your point?
Personally I don't see anything wrong with there being a long line at something. If I really want something I'm willing to wait 20 minutes for it.. I already drove to the place.
That last point is the exact thing I'm talking about.
The employee in the computer area flat out lied to AHF.
HE LIED!
There's no sense in a paying customer waiting if he/she doesn't want to wait while an employee can help him out!
YOU GET PAID TO HELP CUSTOMERS OUT! DO YOUR JOB!
Seeings you're a ing idiot apparently, my point wasWhat's your point?
Personally I don't see anything wrong with there being a long line at something. If I really want something I'm willing to wait 20 minutes for it.. I already drove to the place.
1. There was no line and the employee wasn't helping anyone at the computer desk
2. He tried to lie to me and if I hadn't worked there I would have never known.
3. He spent longer trying to talk me into going up front to wait in a long ass line than it took to ring up my transaction.
4. Best Buy sucks.
Great posts Manny and Aggie.
Materialism sucks ... ing about materialism when it does not go your way - well, draw your own conclusions.
Printers are definetly a materialistic item. I can see how you would draw your conclusions based upon a man buying a printer or people complaining about poor customer service.
So, when exactly are you giving up your records Guru?
I bet if Best Buy paid commission the service would be better. I remember when I bought my TV from them, it took 30 minutes to get someones attention. That's pretty ridiculous if you ask me.
[QUOTE=T Park]Agreed.
When I have a customer start yelling at me, and breaking out the obscenities, thats it, conversation over.
QUOTE]
You must get that all the time at Burger King.
I've worked in retail since I turned 16. I know what you're talking about. The thing is this is all from the customer perspective. If something doesn't go their way then they they might perceive the situation differently than the employee would. I don't think that's what happened in this specific situation I'm just saying that overall you can't say customer service is BS without both sides of the story.
Also after having repeated asshole customers time after time, all day...it's going to wear on you. I don't care who you are, no one's smile is going to shine as bright at the end of a hard day filled with rude and crude customers. Not to say it's okay to let it out on some customer who hasn't done a thing to you, but it does happen.
I think the customer owes the employee the courtesy of being a polite human being. Treat others the way you would want to be treated.
AHF is just pissed because he didn't get promoted to bathroom attendant.
I'm glad I've only had 3 jobs in my life and none of them having to do with customers.
I've been in the same boat! I went to BB to buy a whole new big screen TV set up. I was planning on spending at least $3000. I guess I should've dressed a little more "high end", since I guess I looked like I didn't have money. I work a 9-5 and make great money, but since I'm only 25 and still dress a little "down" (cargo pants/band tshirt/cap) on the weekends, I guess I didn't deserve any of their time. I waited about 30 mins even AFTER I told them I was interested in looking at TVs. They just blew me off thinking I just wanted to "play with the buttons". Not until I pulled my credit card out of my wallet and literally told one of the "main guys" that I had $3000 and wanted a new home theatre system. He looked pissed and didn't offer any further information on the different sets, good thing I already knew what I wanted. I would ask a question about something, and he'd respond with it's on the card, which basically is just the price, size of TV, and brand name.
I was already pissed and the "main guy" should've known, but I told them to pull the TV that I picked out to the front along with the entertainment center, surround sound system and new DVD player. I said I was gonna buy some new DVD's for my new DVD player and for them to hold it at the front then I'll pay for everything all at once. I got to the front after I picked out a DVD. The "main guy" was upfront with all my "other stuff". I told him I decided to go across to Circuit City, since I'm sure THEY'D offer better customer service! Now they'll waste 30min of THEIR time putting all their back.
FYI: I did end up buying $2500 worth of gear at Circuit City, which I would have paid $3000 for at Best Buy.
I told him I decided to go across to Circuit City, since I'm sure THEY'D offer better customer service! Now they'll waste 30min of THEIR time putting all their back.
That's awesome!
I'd much rather get their hopes up then cuss them out. I couldn't believe it worked either. If I was that guy, I would've been wary of a person that had already complained. I would asked to "authorize the charges" or some BS like that, but nope, he fell for the bait!That's awesome!
If only he would've corrected the problem by helping me instead of sighing at my every question. He just added to my frustration, which basically added to his list of everything he'd have to restock.
I think that goes without saying thats how you should treat anyone you come across regardless of a customer relationship. But when a customer walks into a store, he doesn't owe the employees of that store anything.
The decline of customer service isn't the result of a few assholes out there. It is the result of it being valued less and less. How many of you in here are s to people at places like Best Buy? I'm going to assume that the number is very low.
So, if hardly anyone is mean to the clerks, why is the service so damn bad? Because its not important to the stores anymore! People come back regardless of the fact that they got crappy service because of other factores including price and convenience.
I understand why someone working retail is going to say that its due to bad customers, but thats just bull . Duff didn't even see anything wrong with the damn clerk lying to AHF!!!
Its like your asking them to go out of their way to help you. That time when we were looking for a DVD, the guy looked like he was going to die because he was helping us. It sucks to have to deal with people like that.
What you did was pretty awesome though.
go out of their way?
Its like your asking them to go out of their way to help you. That time when we were looking for a DVD, the guy looked like he was going to die because he was helping us. It sucks to have to deal with people like that.
What you did was pretty awesome though.
I went there to buy a complete home entertainment center. I wasn't dressed to their standards I guess, because I had to literally tell them I had money burning a hole in my pocket. Then he RELUCTANTLY helped me, probably because he didn't believe that I had money. He should've just came out and told me," Go to Rent A Center, Messican!". I asked simple questions, like what surge protector would he recommend, what sound system, etc.
So as I tried to give him an opportunity to rectify the situation, he STILL had at ude, so I made his day by making him believe he sold $3000 worth of gear all while being an asshole to me. Hopefully he's slowed his roll, but I doubt it.
Ha! That's pretty funny, Danyo!
Go to Rent A Center, Messican!".
Jeezus Christ, I laughed out loud right when my boss was walking by my door.
oops, sorry about that.Jeezus Christ, I laughed out loud right when my boss was walking by my door.
gets worse!! I called the district office yesterday, looking to talk to the district manager. The receptionist says he's in a meeting, but got all the details down and would give it to him. I've called back twice since then and still no response.
I just called the corporate office and get transferred over to customer service. I get a girl and start explaining from the begining what I did. Bought a epson photo, from here, and returned it here. Midway through my story, she said Juan how can I help you, why are you telling me all this. I said well i'm trying to give you all my backround info to what my real problem is.
She said ok, what is it. I start to say i was overcharged around 100 dollars, and the manager there was
(Girl) why did you take it to the other store. You're suppose to take it to the store you bought it from.
I said ok, didn't think it would make a difference...
(girl) it does, you're need to go to the store you bought it from.
I said ok, well i didn't know. ok, well that manager detailed the info on a letter for me and when I took it in to the other store
(girl) he's not suppose to do that, i never heard of that. Why did he do that.
Well I guess he was trying to be helpul, since i was having a hard
(girl) it doesn't matter, he's not being helpul. He's not suppose to do that
ok, well he did, so I went to the other store and
(girl) Juan what is the problem, you've been talking and I still haven't heard your problem
deep breath (talking to myself in my mind, i can't believe this is happening to me again) I've haven't been talking, I've been trying to explain my problem
(girl) well you've been talking almost 10 min know, so you've been overcharged, I don't see overcharges on your bill
yes i have, the manager at the other store seems to think I'm missing a couple of rebates.
(girl) well he shouldn't say anything his store didn't make the transaction
Well thats why he told me to go to the other store
(girl) ok, well i'll transfer you over to rebates and they'll help you
wait, wait I'm haven't even told you the main reason i'm calling
(girl) well you've been talking for 15 minutes now, what do you mean you haven't told me your problem
pulling my hair out by now, ok the manager at the store i bought it from was very rude and wouldn't listen to what my problem was he just wanted to prove me wrong on the taxes. he tossed the letter to the side and said that doesn't mean anything
(girl) well why is he going to believe another manager from another store, he doesn't have to read that. I'll transfer you over to rebates
no, are you going to let me talk
(girl) Juan you've been talking I haven't stopped you.
I don't even know if its rebates, it might just be an overcharge. I want to file a complaint on the guy, he was very rude, he didn't let me talk and we got in an argument and he threw me out of his store.
(girl) well what do you want me to do, do you want me to transfer you over to rebates or not.
sigh, can i speak to you manager please. Apparently you don't want to listen to what i have to say. I want to file a compaint against him, i want to find out where my money is
(girl) well if he threw you out, you obviously were not nice to him. I'll transfer you to rebates
no, no, no. Your doing the same thing. Your not listening to my problems, please get me your supervisor
(girl) we're all the same here, he will not be able to help you. Its a long wait for him. I'm sorry for troubles at the store (WOW! a sorry)
i'll wait please transfer me
i say just let it go, it's wasting too much of your time worrying about it. I know they ripped you off, but I'd just count my losses and forget about it. I know I'd probably not take my advice either, but hey.....
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