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Hey B2B, want to spoon later?
head calls over here this morning to complain about the message I left on his phone and yeah he's pretty pissed off. Not that I care because he backed out on a deal with me. So this guy who's probably somewhere in his late 20's commits to the deal. Leaves a deposit and we agree to set a pick up date on Thursday. Well yesterday was Thursday and he didn't show. Couldn't get a return call either. Well this morning I get a phone call from his friend? He's friend tells me that Gabriel is backing out of the deal and bought one from somewhere else. So yeah this guy had his friend call and tell me.
Of course I turned around and called the guy to figure out what was going on. I get a voicemail, which it to be expected. I left a message letting him know that I'd appreciate it if he was mature enough to call himself and tell me whats going. I also let him know that having his friend call is like having his mom call him in sick to work. I guess I struck a note there.
He called and told my boss that he didn't appreciated being called immature and that he's fully capable of handling things on his own but had his friend call for him because he was in a meeting
About 30 minutes later he called back. I was in my office so I was able to grab the phone first. He started in on me so I hung up on him. He called back again but I didn't hang up right away because it might look su ious so I just answered it and set down on my desk until he hung up. I think we did this four or five times before he gave up.
I don't think I've ever committed to a purchase and then backed out but it happens pretty regularly. We live in such a non-committal world. I ing hate you people.
Hey B2B, want to spoon later?
B2B ... you're amazing!!
I'm open minded but not that open minded.
Our employer needs to hire you to get rid of a few lazy asses.
Our employer needs to hire you to get rid of a few lazy asses.
I can think of a few right off the bat ...
well done.
i love hanging up on morons.
Name calling isn't very mature either but not calling on his own trumps that. Also, if you told him the deposit was non-refundable and he still wanted a refund...then he got what he deserved. For some reason, more and more people in our society do not think the rules apply to them.
I really didn't think that calling some one immature was considered name calling.
I'd get fired if I ever did that.
did you, yourself, get to keep at least part of the deposit?
No we don't get anything. Doesn't work that way. If we got half or any of a deposit it would take away from the urgency to close a deal vs. just getting a deposit and loose commitment. This kind of thing happens all the time. 4-5 times a month I'd say. People back out for any and all reasons. Its crazy. Usually they make up a story like "my kid totaled are car so we need to hold off". My favorite is the hurricane excuse. "I'm going to back out because we want to wait and see what happens with that storm in the gulf." Makes no sense....
calling someone immature on a voicemail is a joke, what did you expect him to listen to you and start changing his life, or for him to come fight you?- i dont get it
thats what deposits are for
Basically it is...if nothing else its an insult.
That being said, it sounds like it was pretty spot on though. Bottom line is that if someone is not sure about the purchase, they shouldn't commit to it.
Your thread made me think of this.
I searched for it for a bit. Just for you, B2B:
^^^^
I don't give a what he does with his life but its immature to have someone on 100% commission go to all the trouble of working a deal in good faith and then disappear. Working with his bank and then having him bail on me without even calling to let me know whats going on is pretty childish. The deposit is what commits him to the deal. He signs an agreement to purchase which is technically a binding agreement and then leaves some good faith money that is refundable upon pick up.
The real problem is that people have issues with wasting other peoples time. I don't mind shoppers or lookers or people working hard to find a good deal but when you commit there is a certain amount of responsibility a buyer should take with making sure he communicates with respect to the people who are working for him.
Its time consuming to work with a bank. Its costly and time consuming to put a trailer in a bay and perform a full make ready. Which consists of a gas check, plumbing check, appliance check and wash and wax. Plus he committed to purchasing some equipment that we pulled off the shelves.
A phone call to explain that he was backing out would have been prudent and mature.
Working in sales has ruined me on the general public you people do with no regard for others time or energy. Its as if you're en led to be a wasteful irresponsible asshole. I don't feel guilty for one minute for being sarcastic about his actions.
People impulse buy, go home, get buyer's remorse, and back out.
That's the point of the deposit.
Up until the guy started whining about the deposit, his behavior was mere background-noise baggery. Calling five times trying to get his deposit back was moderate baggery and subject to being hung up on. If he showed up in person, that would be industrial-strength baggery.
you think the deposit commits him to deal but obviously it doesnt, its for yall in case people back out, yall wouldnt need a deposit if anyone could say, ok i'll take it and everyone of those people followed through on the deal
Actually he signed a purchase order which is technically a binding contract to purchase. The deposit is designed to reinforce the purchase because for most people its easier to walk away from a signature and fight it later then it is to walk away from money.
The point is that we don't spend resources fighting back outs. Its not worth it but they're plenty of dealerships that would put you into collection over something like this.
On and on. We would also have had the right to sell or auction his trade as compensation.If Buyer fails or refuses to complete this purchase within the time frame specified in this contract or as specified in the Uniform Commercial Code of the state in which the buyer signs this contract.....
Again these are things that we don't do but could.
Furthermore we probably won't even keep his deposit. He just said that to get a rise out of him. Sometimes we keep deposits but more than half the time we just shred them and be done. He might keep this one simply because the guy didn't communicate. A phone call would have had the boss thinking about saving some bad blood. I don't really know what he's going to do with it.
Annoying the annoyed.
This is how it works. He agrees to the purchase. Signs the buyers order and leaves me with 200 dollars in the form of a check as a deposit.
The deposit and his signature are a binding contract that takes the unit off the market. We then need a day to two days to get the trailer prepped and ready for him.
He goes into his bank to sign loan papers within that specified time.
His bank would then send us a draft or give him the draft to give us. I then turn his 200 dollar check back over to him after his banks pays us and he arrives to take his trailer.
BtoB, what are you selling?
RV's....trailers, pop-ups and fifth wheels.
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