God I Hate Live Support

**PM5K** · 10-15-2009

So I contacted Live support for a billing question, apparently Microsoft was billing me in arrears for some reason which is strange because in the past I had gotten behind and they just doubled up the billing. So long story short for some unknown reason, and without my authorization they cancelled a three month prepaid subscription card that I used on October 1, 2009. What's really crazy is that they don't appear to have any means to turn an account back on after they've cancelled it, so now I have to wait up to a week for them to fix everything and get my Live turned back on.

I've talked to a lot of people over the phone in my day and this is the first time I ever spoke to a billing department that wasn't able to turn activate an account, apparently all they can do is turn accounts off and NOBODY at Microsoft has the ability to turn them back on in less than a week.

If anyone has a 48hr trial hook it up! TIA.