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Deal with it.
I mean when you just downright lousy pathetic service - do you take the time to write their headquarters ?
I do.
I don't feel too bad however, because if I get outstanding customer service, I'm also the person who takes the time to let someone at HQ know about that person.
Deal with it.
Yes for the same reason you mentioned, Sack.
My wife and I recently went to a local dollar store. I won't say which chain it was but it rhymes with "Lollar Meneral"and we received the worst customer service probably ever. When we got home, my wife got on their website and wrote a very stern, but professional email. Two days later, we got a call from the District Manager apologizing profusely for what had happened.
planetfeedback.com
I work in guest services at a mall and so I hear a lot of complaints.
By the end of every day, I have had enough complaints- don't even care to make any of my own.
No...I have better things to do with my life.
Too many ing people complaining about the service that they recieve at places that pay their employees ty wages while providing even worse working conditions. Maybe you should start complaining that instead of trying to save a buck they might consider paying their employees a hourly or salary worth bothering for.
People who serve the general public deserve the most tolerance because they have to deal with asshats writing corporate because they didn't bend over backwards and accommodate the most ridiculous of demands the public thinks they are en led to. Not everyone has a perfect day and they are just as likely to have been on as you are so why bother trying to get someone fired who likely needs the job far more than you. Have some ing tolerance in this world.
Most of these people do the jobs that no one else would because they need the money. We should be praising these people for actually finding gainful employment and tolerating the armpit of this world we call a society, rather than suck free money from any resource they can while popping kids out and ing about customer service.
Like, maybe say, a lady who gets a job cleaning an office for half-a-day, five-times-a-week?
I agree about the ty wages part. Which is why my complaints, when I register them, very rarely are about the individual directly. A worker is only as good as the person who trained them. Too many companies are sacrificing customer service for hiring cheaper labor.Too many ing people complaining about the service that they recieve at places that pay their employees ty wages while providing even worse working conditions. Maybe you should start complaining that instead of trying to save a buck they might consider paying their employees a hourly or salary worth bothering for.
I agree with you here again....not once have I called to have someone fired and it goes back to my above statement. On the other hand though, there are times when I have had ty days but I do not the right to take that out on someone. And yes, because you may get the medium fries instead of the large fries, IMO, does not en le you to be a about it and act all badass and drop, "i'm going to have you fired" card. Having dealt with corporate travelers for a decade, there are too many people out there who think they are a lot more important than they really are.People who serve the general public deserve the most tolerance because they have to deal with asshats writing corporate because they didn't bend over backwards and accommodate the most ridiculous of demands the public thinks they are en led to. Not everyone has a perfect day and they are just as likely to have been on as you are so why bother trying to get someone fired who likely needs the job far more than you. Have some ing tolerance in this world.
Agreed to a point here too. I applaud anyone who is willing to work, even at a job, so they can provide for their families.Most of these people do the jobs that no one else would because they need the money. We should be praising these people for actually finding gainful employment and tolerating the armpit of this world we call a society, rather than suck free money from any resource they can while popping kids out and ing about customer service.
I believe that if something serious happens to you when in a customer service situation, you have the right to voice your concern but be realistic. Do you really need to rant and rave and carry on because you didn't get cheese on your burger? Was a mistake made? Absolutely but just because you are a patron of that restaurant doesn't give you the right to be rude and nasty.
Yes
Samikeyp - my rant wasn't specifically directed to you and your complaint, it just happened to spark my thoughts on this.
It should be some kind of requirement to have to work with the general public before you reach the age of 18.
I know first hand how people can blow things out of proportion and demand attention at the expense of having an employee fired. I've had a few people and moan for no reason other than the fact that they're simply the kind of people that aren't happy unless they have something to and moan about. Everybody thinks their problem is the biggest ever. Thankfully I work for a boss that came up working with the general public and can see the difference between a legitimate gripe and a typical asshole.
Oh, I know..its cool. I was just using my experiences as an example.Samikeyp - my rant wasn't specifically directed to you and your complaint, it just happened to spark my thoughts on this.
Its all good.
That's bull .
If the position requires someone to deliver excellent customer service than that what they should do regardless of the pay level. That's on the manager that hired someone that couldn't fulfill the basic requirement of helping a customer spending money in your store. If you think it's worth more than $6-7 bucks an hour to stock shelves in an air-conditioned building and point toward the tampon aisle, that's your business. But roofers and landscapers make $10 or so to roast in the sun and bust their asses. I think people doing way less than 50% of the work that a drywall hanger does should be pleased as to help me find laundry detergent in an empty store on a Thursday morning.
By the way, Dollar General's CEO made almost $2M last year.
I have never done that. Now if a person is just downright nasty to me it's one thing, but if I see the person is honestly trying their best, and it just not working out for them I don;t say anything. Most of the time it;s crowded as all outdoors and the clerk is normally overwelmed. I've worked in retail before and I know how it can get sometimes. So I guess I can relate.
i am very vocal about poor service, and you can bet a manager or somebody will hear about a bad experience most of the time. i also go out of my way to acknowledge good service as well.
Okay, while some people do have crappy pay and working conditions, that does not mean that you don't still have to do your job. You can't just excuse people for being assholes because they only make $6/hour - they took that job, and they should at least attempt to do it well, especially if they ever have hopes of getting a raise or moving up.
I reserve my complaints for situations where the person was genuinely stupid. I don't complain about like forgetting to put cheese on a burger - god knows I wouldn't want to read drive-thru orders all day. I've actually never complained at a fast food establishment, it sucks being the person that gets yelled at all day only to go home smelling like fries with a crappy paycheck in their pocket.
My jobs for the last several years have been public service, so I know what it is like to have a genuine grievance versus an annoyance that people somehow feel the need to complain about. If your complaint is about something other than a government service, then CHANGE INS UTIONS. If your bank sucks that bad, CHANGE BANKS. If your local Bill Miller's has too much at ude for you, go the extra five blocks to the next one, it's not like you've got a lack of choices.
I would say 99% of the people working in a dollar general had no idea how obnoxious and arrogant the general public presents themselves to people that earn 7 or 8 bucks an hour. Its one thing to ask to be pointed in the direction of the vagasil and another to be asked about its inner workings and to expect a full on dissertation about it.
Here is a great example thats pertinent to my life:
Customer walks in needing service. Asks me for the service department. I politely tell them that the service writer is out on a call and will return within the hour. Either they can wait or come back its up to them. They proceed to tell me their problems anyway. I tell them I'm sorry I can't answer those questions because I simply don't know the answers and they really should be talking to the service writer that handles all of the service. They proceed to let that go in one ear and out the other and attempt to carry on a conversation with me...why? Because they must be heard dammit. Upon which I let them vent out their issues while I continue doing my job.
All of a sudden that means I'm ignoring them and being disrespectful for not helping them solve their problems. They immeadiately demand to speak to who's in charge so they can and moan about me not giving them the time of day. This happens all the time. Its not my job nor am I qualified to solve your problem, I told you who you needed to talk and you didn't like the answer. This isn't bad service its stupid customers.
I promise you 9 out of 10 complaints mirror situations just like that. People to because it makes them feel impowered. I'm not saying there aren't legit problems but most of the issues are garbage.
Deal with 12 of those in a day and see how polite and tolerant you are at the ass end of day. Stop expecting personal one on one care and realize that simple instruction is a legitimate form of service.
I'm not one to complain, a lot (leave the trash talk) about customer service. My parents, on the other hand, make it a second job.
If the fries they eat are too cold, they complain. If the bathrooms are too dirty, they complain. If the line is too long, they ask to speak to a manager. If the toilet paper is too rough on their asses, they complain. If there wasn't enough chicken in the frozen casserole they complain. Most of the time the result involves lots of "I'm sorry, we'll take care of that," and free service or food.
I was in retail for years.
It's hard to deal with the public on a daily basis in any business.
People get y, you're behind the counter, so you're going to hear it from them whether it was your fault or not. Whether you can help them or not.
Now that I'm not behind the counter I deal with it pretty basically.
If I get the service I expect, I say nothing but "Thank You."
If it's below or above what I expect I let the right person know as nicely as I can.
I'm the customer, if I don't like the service or the response I get to my feedback, I can take my business elsewhere.
I do expect to "get what I pay for."
I don't think I've got the right to and get nasty because I don't get it.
I do have the right to let them know about it.
If I was the daughter of that I'd say something. Thats the kind of that ruins peoples day. Not to mention its also your typical motivation for someone to tamper with their food.
Say something or...don't eat the food when you're with them!
For starters, you're ignoring their problem just as much as they're ignoring what you told them. That doesn't solve anything for either party. If I recall, you sell something that might be construed as a luxury item. That's a uva lot different than working at Dollar General. I think the average consumer knows that at a store where every item is a closeout that the staff isn't going to be as educated on their product as they would be at where you work. Agreed? That doesn't make it right but I would feel that asking a specialist (such as yourself) for assistance makes more sense than expecting a nineteen year old kid to know how exactly Oxi-Clean works.
The other thing to keep in mind is that nine out of ten complaints may be illegitimate in your mind, but that's just around 5% of the total complaints customers have. The vast majority draws strikes in their mind and choose to go somewhere next time they're in need of product. It's like the old 20/80 rule except with a vastly smaller number of consumers. The vocal ones affect public perception, but the silent ones determine the fate of your business.
I'm with you on people ing for the sake of ing. Usually I can cut them out of the herd pretty quickly. But if part of the job description is to provide customer service, the amount of customers you deal with before and after me are not my problem, nor are the types of issues other people bring to you. How you deal with me is.
Last edited by j-6; 10-04-2007 at 01:16 PM.
Oh I do. I roll my eyes every single time it happens at home. If we're in public I distance myself. It's lame as .
like borrow money from people and not pay them back?
No I gave them a solution and a time frame. Beyond that its just a waste of everyones time. I'm not ignoring their problem they're ignoring the answer because it doesn't result in immeadiate gratification. People expect way too much. We live in a society where its common for people to be force feed and handed nearly everything without thought or comprehension. As a result we are left with people that demand excellence from anyone and everyone in a 30 foot radius.
Otherwise I agree and can see where you're coming from. I give a about what happens where I work and for the most part I'll repeat myself at least 6 or 7 times to make someone feel that I give a about their issues but to assume I should treat people with the same reguard as if I was working at dollar general, target, walmart, HEB and so on is just plain idiotic.
The problem is that people want more when they ask where the lotion is. A simple answer of isle 5 and point in the general direction just isn't cutting it. They want you to walk them over to the isle and go over each option with them to help them make their selection. ing re ed and I see it everyday.
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