Edward Frawley said Army Vice Chief of Staff Gen. Cody called him on Monday to say that he shared his anger and that there was no excuse for soldiers living in such conditions.
"He talked to me for 30 minutes, and I believe what he said," Frawley told "American Morning." "He said he wouldn't want his sons coming back and going into these kinds of living conditions, and he just said somebody dropped the ball and they're going to fix it."
Frawley said the Army had promised to have new barracks ready when his son's unit, part of the 82nd Airborne Division, returned from Afghanistan.
"The conditions depicted in Mr. Frawley's video are appalling and unacceptable, and we are addressing the concerns he expressed," Maj. Tom Earnhardt, spokesman for the 82nd Airborne, said in a written statement.
"Our paratroopers are our most valuable resource, and our commitment is to their well-being. Our actions now must represent the best we can do for our soldiers."
He added, "Fundamentally, we acknowledge these conditions are not adequate by today's standards. The images in Mr. Frawley's video are alarming, and our soldiers deserve the best conditions we can provide as an ins ution."
U.S. Sen. Elizabeth Dole of North Carolina is among government officials who have responded to the video. In a written statement, she called living conditions in the barracks "unacceptable" and said the situation "must be immediately corrected."
A group of congressional staffers toured Fort Bragg on Tuesday.
Earnhardt told CNN the building had been mostly unused during the 15 months Sgt. Frawley and his unit were away. Fort Bragg has a massive construction project under way to create new housing, but it is behind schedule, Earnhardt said. Video Watch what the Army is building for soldiers »
He told CNN on Tuesday that there were 40 work orders on the barracks before the video was made, and only seven of them were incomplete when the pictures were taken. Most repairs have since been made, Earnhardt said, and soldiers are housed in the barracks.
Edward Frawley told CNN on Tuesday that the Army has "done a lot in the last two weeks" to fix up the barracks.
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"My son is in a tough situation because he wants to make the military his career," he said. "Gen. Cody and the colonels ... guaranteed me this wouldn't come back on him. He had nothing to do with it.
"[Cody] agrees that the pictures are accurate. He doesn't want his men living in conditions like that. ... Who wants their sons living in that?" E-mail to a friend E-mail to a friend