I know, but she did nail me - just not in a good way
Cloudy, slight rain and 15 deg C
Hotels are very different in Europe than in the US. The local specifics vary a lot and there are very few "standardized" hotel chains - which is the norm in the US. I can easily see how somebody from the US would be disappointed by the size of the room (specially the bathroom) in London, even if we're talking about a top notch (American) hotel chain.
But on top of that hotels are expensive over here, compared to the US they are just as expensive in the top range (4 seasons, Hyatt...) but in the lower ranges (Very good quality business type hotels) the difference is quite big. The strong Euro making the comparison even worse.
All is not that bad though, and good affordable hotels (not as affordable as you guys expect them to be) can be found, but you need local knowledge much much more than you do in the US.
Zurich, Paris and to a certain extent London are places were for the same amount of money you'll either be staying in a nice small family owned hotel or in a dump - so I'm not really surprised by your comment.
Also we tend to concentrate on other things when we talk about quality than you do and if somebody doesn't show/explains that to you - chances are you won't figure it out by yourself (and you're not alone). I have a few business acquaintances from the US that used to hate coming over here, but now love it provided I take care of their traveling plans (the secret is FOOD) - and I can say the same thing about a few European friends who used to hate US trips (Las Vegas more specifically) but now have learned to like it.
It's becoming the norm in the better hotels. It happen to me three times already in the last couple of months. The porter bringing your luggage showing you around the room is/was quite frequent - but the receptionist taking you to the room is new to me. The first time was in Prague, where I was staying at the Brangelina suite in the 4 seasons (that's another very long story - and no I wasn't paying for the room).
I speak 6 languages: Slovenian, French, English, German, Italian, Serbian/Croatian. I understand Macedonian and a little Czech.

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, but she did nail me - just not in a good way 

